Copyright © Allyn & Bacon. 2009. 3 | 1 Chapter Three Nonverbal Communication This multimedia product and its content are protected under copyright law.

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Copyright Allyn & Bacon. 2009. 3 | 1 Chapter Three Nonverbal Communication This multimedia product and its content are protected under copyright law. The following are prohibited by law: Any public performance or display, including transmission of any image over a network; Preparation of any derivative work, including the extraction, in whole or in part, or any images; Any rental, lease, or lending of the program. Slide 2 Copyright Allyn & Bacon. 2009. 3 | 2 Nonverbal Communication Defined All those messages that people exchange beyond the words themselves. Communication that is nonverbal 60-93%. Emotional communication that is nonverbal 99%. Slide 3 Copyright Allyn & Bacon. 2009. 3 | 3 Cluster Factors regarded together for meaning. Gestures. Posture. Eye contact. Clothing styles. Movement. Slide 4 Copyright Allyn & Bacon. 2009. 3 | 4 Congruency A persons background and past patterns of behavior considered when analyzing their nonverbal communication. Slide 5 Copyright Allyn & Bacon. 2009. 3 | 5 Sources of Nonverbal Signs A step-by-step process. Innate neurological programs--automatic nonverbal reactions (reflexive) to stimuli with which we are born. Cultural and Intercultural Behavior--reflective of the culture from which they were learned. Slide 6 Copyright Allyn & Bacon. 2009. 3 | 6 Neurolinguistic Psychological Research (NLP) Look up for visual accessing. Look down for linguistic accessing. Look left for past experiences. Look right for future perceptions. Look straight ahead for present day. Slide 7 Copyright Allyn & Bacon. 2009. 3 | 7 Action Chain Behavioral sequence with two or more participating organisms. Standard steps for reaching a goal. In US, on time--within five minutes. Slide 8 Copyright Allyn & Bacon. 2009. 3 | 8 Emotional Influences on Nonverbal Communication Feel insecure, avoid closeness. Upset, rigid body. Slide 9 Copyright Allyn & Bacon. 2009. 3 | 9 Verbal and Nonverbal Relationships Substituting relationshipIn US, nodding head to mean yes. Complementing relationshipShaking head while saying "no." Conflicting relations"Yeah, sure" with voice and face that says sarcasm. Accenting relationship--nonverbal message stresses the verbal one. "Good to see you," with huge smile. Slide 10 Copyright Allyn & Bacon. 2009. 3 | 10 Expectancy Violation Theory Sees communication as the exchange of information high in relational content, but uses communication an unpredictable way. [Add Photo 3.3] Slide 11 Copyright Allyn & Bacon. 2009. 3 | 11 Categories Of Nonverbal Communication Add Figure 3.3 Kinesics, Proxemics, Paravocalics, Chronemics, Olfactics, Aesthetics, and Gustorics Slide 12 Copyright Allyn & Bacon. 2009. 3 | 12 Kinesics: Body Communication Facsicsface. Ocalicseyes. Pupilometrics--pupils dilate when the eyes are focused on a pleasurable object and contract when focused on an unpleasurable one. [Add Figure 3.4] Slide 13 Copyright Allyn & Bacon. 2009. 3 | 13 Gestures Gesticsmovements. Speech-independent gestures--not tied to speech. Speech-related gestures--directly tied to, or accompany, speech. Slide 14

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