copyright © 2015 human workflows, llc 6 team performance tools (pg. 97) randall ribaudo, phd larry...

Copyright © 2015 Human Workflows, LLC

6 Team Performance Tools (pg. 97)

Randall Ribaudo, PhDLarry Petcovic, MS2

Human Workflows, LLCCo-founders, SciPhD.com


Two Rules of Business

By definition, a Business must make a profit. The tax code requires a profit status. Investors require a profit status.

A business must constantly compete globally and improve its products and services as well as productivity standards: revenue per employee, return on capital deployed, new drug success rate, …


Workout/CIP exercise:what do a group of people and a tennis ball have in common


Workout/CIP exercise:what do a group of people and a tennis ball have in common

One Rule:

“The same sequence of individuals must touch each item in the same sequence”


Debrief the exercise: 6 points• Role of common purpose

• Did your team innovate incrementally or breakthrough? Why?

• How did you set internal goals?

• What role did seeing other team play?

• What role did external best practices play?

• How did your personal task focus change with time?


GE Workout• Started in 1998 as GE’s

answer to Quality Circles• Basis for 6 Sigma process• Basis for Continuous

Improvement• Basis for Benchmarking

& Best Practices


Continuous Improvement• Continuous improvement is an ongoing effort to

improve products, services or processes. These efforts can seek “incremental” improvement over time or “breakthrough” improvement all at once.

• http://www.nist.gov/mep/ngs-continuous-improvement.cfm• http://www.ncci-cu.org/• http://asq.org/learn-about-quality/continuous-improvement/overview/

overview.html


Team Performance Tools

Here are our tools for today:

Continuous Improvement

Benchmarking & Best Practices

• Process Mapping & Value Added Analysis

• Brainstorming

• Priority Matrix

• SWOT


Continuous Improvement Debrief• Role of common purpose• Did your team innovate incrementally or via breakthrough?

• Why?• How did you set internal goals?• What role did seeing other teams beat your time play?• What role did external best practices play?• How did your personal task focus change with time– from “my

role in team” to a focus on total team performance that was better than any other team?


Congratulations• You’re almost half-way there….


Process Mapping:Welcome to your new Company• You are now a company based on the research of one of the

table members.• Your intent is to commercialize one research project at your

table using your current funding of $5 million for 3 years.• Select which project you are going to commercialize and a

complete implementation timeline and rough budget.


Process mapping (Pg 99)http://en.wikipedia.org/wiki/Business_process_mapping

• The first step in gaining control over an organization is to know and understand the basic processes (Deming, 1982; Juran, 1988; Taylor, 1911).

• The first structured method for documenting process flow, the flow process chart, was introduced by Frank Gilbreth to members of ASME in 1921.

• ISO 9001 requires a business entity to follow a process approach when managing its business. Creating business process maps will assist in meeting this requirement.


Process map?• y=f(x)

• The purpose of these process maps is to document and stimulate the understanding of y=f(x); where the “y” represents the outputs of a process and x represents the various inputs.


Business Process Architecture• Six Sigma practitioners

use the term Business Process Architecture to describe the mapping of business processes as series of cross-functional flowcharts


Process Mapping•


Process mapping


Process mapping exercise


Process mapping tips• Have a start and finish defined

• Start with basic 4 to 6 steps

• Expand each step and repeat

• When to stop – good question


Class Group Activity (pg. 102)

Welcome to your new Company

• You are now a company based on the research of one of the table members.

• Your intent is to commercialize one research project at your table using your current funding of $5 million for 3 years.

• Select which project you are going to commercialize and a complete implementation timeline and rough budget.

• Develop a process map to take your project to completion


Now add metrics – the value chain


Now add metrics – the value chain

• Does this step in the process add value?

• What does it cost:• Directly – salary …• Indirectly – lost

opportunity• Can we skip,

consolidate …


Breaking News:

Your funding was just cut 40% effective March 16th.

How will you continue your research and complete your commercialization?


brainstorming (pg. 103)http://en.wikipedia.org/wiki/Brainstorming

• Brainstorming is a group creativity technique by which a group tries to find a solution for a specific problem by gathering a list of ideas spontaneously contributed by its members


brainstorminghttp://en.wikipedia.org/wiki/Brainstorming

• Focus on quantity

• Withhold criticism

• Welcome unusual ideas

• Combine and improve ideas



• Exercise:

• Brainstorm how do you get a 30% increase in science output within the next year?

• Focus on quantity

• Withhold criticism

• Welcome unusual ideas

• Combine and improve ideas

"1+1=3"



• Exercise:

• Brainstorm how do you get a 30% increase in science output within the next year?

Place one idea per post-it note

Say your idea out loud

NO EVALUATION

NO BOUNDRIES

You have 3 minutes!!!!!

"1+1=3"


Organize your cards

1. Review each card2. Clarify if needed3. Place duplicates in same stack4. Place very similar cards in same stack5. Place in categories


Priority Matrix• How do you take a variety of ideas, solutions, problems,

suggestions, brainstorming data, …

• and decide which to implement and which to table.


Priority Matrix for Decision Making

Increasing effort

Incr

easi

ng Im

pact


Priority Matrix for Brainstorming

Increasing effort

Incr

easi

ng Im

pact


Priority Matrix for Brainstorming

SWEET SPOTAHHHHHHHHTHINK ABOUT IT

GIVE TO COMPETITIONBUSY STUFF

Increasing effort

Incr

easi

ng Im

pact


EXERCISE

Increasing effort

Incr

easi

ng Im

pact


Report your Findings


SWOT• SWOT analysis (alternatively SWOT Matrix) is a structured

planning method used to evaluate the Strengths, Weaknesses, Opportunities, and Threats involved in a project or in a business venture.

• http://en.wikipedia.org/wiki/SWOT_analysis


SWOT - strengths

Strengths: • characteristics of the

business or team that give it an advantage over others in the industry.

A - fundingB - historyC -


SWOT - weaknesses

Weaknesses (or Limitations):

• are characteristics that place the firm at a disadvantage relative to others.

A - turnover B - bureaucracyC -


SWOT - opportunities

Opportunities:

• external chances to make greater sales or profits in the environment.

A - $ availB - in newsC -


SWOT - threats

Threats:

• external elements in the environment that could cause trouble for the business.

A - govt. shutdown

B - patentsC -


SWOT

• SWOT analysis may be used in any decision-making situation when a desired end-state (objective) has been defined.

ACTION STEPS




SWOT

• How can we Use and Capitalize on each Strength?

• How can we Improve each Weakness?

• How can we Exploit and Benefit from each Opportunity?

• How can we Mitigate each Threat?

ACTION STEPS




A - govt. shutdown

B - patentsC -


SWOT

• Ideally a cross-functional team or a task force that represents a broad range of perspectives should carry out the SWOT analysis.

• For example, a SWOT team may include an accountant, a salesperson, an executive manager, a scientist …


SWOT - Rules

• Be realistic about the strengths and weaknesses of your organization

• Distinguish between where your company is today and where it could be in the future

• Be specific – no gray areas• Apply SWOT in relation to your

competition (eg. Better than or worse than competition)

• Keep it short and simple


SWOT: example How would you deploy SWOT to achieve your top priorities


SWOT: Exercise


SWOT: Debrief

ACTION STEPS


Team Performance Tools

Here are our tools for today:

Continuous Improvement

Benchmarking & Best Practices

Process Mapping & Value Added Analysis

Brainstorming

Priority Matrix

SWOT


Questions?

copyright © 2015 human workflows, llc 6 team performance tools (pg. 97) randall ribaudo, phd larry...

Documents

team play

team goals

team vs

team process tool

team performance toolshere

common copyright

ms2human workflows

team members common