copyright © 2014 by the university of kansas providing support for staff and volunteers
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Copyright © 2014 by The University of Kansas
Providing Support for Staff and Volunteers
Copyright © 2014 by The University of Kansas
What is support?Any way of helping workers to do their job more
quickly, effectively, and comfortably.
Copyright © 2014 by The University of Kansas
Why should you give support?
• To maintain high morale• To prevent burnout• To show appreciation• To keep communication open• To make your organization appealing • To keep quality staff
Copyright © 2014 by The University of Kansas
When give support to staff and volunteers?
Any time, but especially:• When they are new• When they are going through difficulties• On special occasions, such as birthdays and
graduations
Copyright © 2014 by The University of Kansas
How do you provide support?
• Create a supportive environment.• Support the work itself.• Give personal support.
Copyright © 2014 by The University of Kansas
Creating a supportive environment
• Create a safe environment• Make a comfortable space• Have beverages available• Have work materials available
Copyright © 2014 by The University of Kansas
Supporting the work
• Involve staff in decisions• Train works thoroughly• Accept personal initiative• Apply policies to everyone• Match people and tasks• Recognize work well done• Give regular feedback
Copyright © 2014 by The University of Kansas
Criticize privately, praise publicly
Copyright © 2014 by The University of Kansas
Giving personal support
• Be approachable.• Reimburse work-related expenses.• Send birthday cards.• Know more about workers.• Remember workers in times of crisis.