copyright 2012.2 business process outsourcing since 2004 full spectrum operations outsourcing ...
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Copyright 2012. 2
Business Process
Outsourcing
Since 2004
Full Spectrum Operations OutsourcingFull Spectrum Operations Outsourcing Hosting & Technical Services via IBM AllianceHosting & Technical Services via IBM Alliance Operational scale to serviceOperational scale to service
North America Equity, Mutual Fund North America Equity, Mutual Fund Trade Processing SolutionsTrade Processing Solutions
150+ self clearing brokers150+ self clearing brokers
North America Fixed-Income North America Fixed-Income Solutions Trade ProcessingSolutions Trade Processing
30+ Clients, top 4 30+ Clients, top 4 primary dealersprimary dealers
90%+ of Primary Dealers 90%+ of Primary Dealers that outsource processing, that outsource processing, use Broadridgeuse Broadridge
International Processing International Processing ServicesServices
100+ Clients100+ Clients
50 Countries50 Countries
Reference Data ManagementReference Data Management
Shareholder Communication Shareholder Communication Proxy, Corporate ActionsProxy, Corporate Actions
900+ clients900+ clients
Transaction ReportingTransaction Reporting
Back-office Reports, Back-office Reports, Confirms, Statements, Confirms, Statements, Tax Reporting (1099s,etc.) Tax Reporting (1099s,etc.) Document Imaging and Document Imaging and ArchivalArchival
FulfillmentFulfillment
Distribution of Pre-and Distribution of Pre-and Post-Sale Client InformationPost-Sale Client Information
E-DeliveryE-Delivery
Securities Processing
Since 1962
InvestorCommunications
Since 1989
Accurate | Dependable | EfficientAccurate | Dependable | Efficient
Broadridge BusinessesNYSE: BR I www.broadridge.com
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– Pre-Sale Fulfillment / Welcome Kits
– Imaging and Workflow Solutions
– Marketing Consultation
– New Account Client On-boarding
• Order Management
• Cost Basis reporting
• Performance Reporting
• Customer Relationship Management
• Data Aggregation / Investigo
• Wealth Advisory Tools
• Advisor Mailbox
• Compliance Oversight
• Global Securities Processing
• Compliance Tools
• Reference Data Management
• Modular BPM
• Data Center Outsourcing
• End-to-end tax processing
• Global Corporate Actions
• Securities Class Actions
• Imaging and Workflow Solutions
• Archival
• E-Presentment
• Investor Portal
• Customer Statements Trade Confirmations, year end reporting (1099s,etc)
• PostEdge
• Investor Mailbox
• Proxy Services
• Social Networking
• Statements, Confirms, and 1099s
• Post-Sale Regulatory and Compliant Material
• Customer Driven Processes
• Operations
• Call Centers
• Co-location Services
Accurate | Dependable | EfficientAccurate | Dependable | Efficient
Broadridge Products & Services
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Representative Broadridge Clients
Accurate | Dependable | EfficientAccurate | Dependable | Efficient
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Broadridge Solution Partners
Investigo: Acquired July 2008 Data aggregation solution provider
Access Data SalesVision: Acquired May 2009 Distribution compensation management & reporting solution
New River FUNDPoint: Acquired August 2010 Solution suite for Mutual Fund sales & compliance
Matrix RetireTool(k)it: Acquired January 2011 Turn-Key retirement plan sales & management solution
Forefield: Acquired December 2010 Solution suite for sales, education, and client communication
Accurate | Dependable | EfficientAccurate | Dependable | Efficient
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Broadridge Solution Partners
InvestigoAlan Giancaterino: (610) 283-3271
SalesVisionGina Jurecki: (201) 681-1705
FUNDPointNicole Rocci: (617) 480-5565
RetireTool(k)itDean Rodewald: (303) 862-2775
ForefieldJohn Bracco: (508) 361-6332
Accurate | Dependable | EfficientAccurate | Dependable | Efficient
Copyright 2012. 7Proprietary and Confidential
Investigo
®
Solutions
Accurate | Dependable | EfficientAccurate | Dependable | Efficient
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Investigo Overview
“Platinum Source” for consolidated Investment & Insurance data
Advisor and BD back-office solutions
Founded in 2001 by financial advisors
Based in Ft. Wayne, IN
Serving 65 Broker/Dealers
Reputation for Customer Service excellence
Flexible and affordable pricing
Accurate | Dependable | EfficientAccurate | Dependable | Efficient
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Investigo – Extensive Scope• Direct Feed Data Sources
– Brokerage Accounts:
- Self-Cleared - Pershing
- NFS - First Clearing
– Direct Business:
(Funds, REITs, Variable Life & Annuities)
- NSCC - DST
- DAZL - Carriers
(Fixed Life & Annuities)
- DTCC - Carriers
– Fee-based Accounts (RIAs/IARs):
- Schwab - Fidelity
- Pershing - TD Ameritrade
• HTML Data Sources* - CashEdge: Bank Instruments, etc.
* Additional fees apply directly from CashEdge
Accurate | Dependable | EfficientAccurate | Dependable | Efficient
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Data Recon & Scrubbing
Specialized Talent & Resources• Data Acquisition
• Data Normalization
• Data Consolidation
• Data Parsing
• Data Reconciliation
• Data Scrubbing
• Data Posting
Accurate | Dependable | EfficientAccurate | Dependable | Efficient
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Investigo Data Warehouse
Broker/DealerBroker/DealerHome OfficeHome Office
Vis
ibil
ity
Vis
ibil
ity
AdvisorsAdvisors
ClientsClientsInvestigoInvestigo
Data WarehouseData Warehouse
Investigo Data Investigo Data Model (IDM)Model (IDM)
Client-HostedClient-Hosted
Investigo Web-based Investigo Web-based Advisor SolutionAdvisor Solution
Broker/DealerBroker/DealerHome OfficeHome Office
Accurate | Dependable | EfficientAccurate | Dependable | Efficient
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Investigo Data Model (IDM)
• True replicated database vs. flat files
• Delivered in your choice: IBM DB2, Oracle SQL, MS SQL
• Resides on your server for direct access
• Two-way information store of Firm & Rep activity
• Provides reconciled & scrubbed data for fueling mission-critical back office applications
• Enables your technology team to deliver on their projects
• Client-hosted application
• Compatible with standard industry business intelligence reporting packages (e.g. Cognos, Business Objects, etc.)
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Investigo Advisor Platform
– Web-based– Configurable & Branded– Customizable– Investment Screens – Insurance Screens– Numerous Integrations– Lower License Fees– NO Integration Fees– Unlimited Training
& Support– Higher Rep Adoption – Free home-office
access
Accurate | Dependable | EfficientAccurate | Dependable | Efficient
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Client Reporting• Detail Level
– Individual Security
– Account
– Portfolio
– Household/Group
• Performance – Consolidated
– Internal Rate of Return
– Time-weighted or Simple
– Calendar or Point-to-Point
– Multi-period
– Net-of-fees
• Asset Allocation– Sub-account detail
– Rebalancing
– Morningstar standard
Accurate | Dependable | EfficientAccurate | Dependable | Efficient
Copyright 2012. 15Proprietary and Confidential Accurate | Dependable | EfficientAccurate | Dependable | Efficient
SalesVisionDistribution Manager
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The SVDM platform is comprised of three modulesThe SVDM platform is comprised of three modulesRevenue Manager • Sales Manager • Compliance ManagerRevenue Manager • Sales Manager • Compliance Manager
SalesVisionRevenue ManagerA comprehensive solution for distributors to improve the accuracy and efficiency of processing fees and invoicing.
SalesVisionSales Manager Identifies sales patterns for Executive, Product, Marketing, and Sales Management through a series of online pre-defined and/or ad-hoc reports.
SalesVision Compliance Manager Provides risk management via centralizing data to automate fund surveillance, disclosure, and reporting.
Accurate | Dependable | EfficientAccurate | Dependable | Efficient
SalesVision Distribution Manager
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NSCC /DTCC
NSCC /DTCC
Clearing Firm Platform
Clearing Firm Platform
Direct Fund Business
Direct Fund Business
Trust Platform
Trust Platform
Pension PlatformPension Platform
3rd Party Brokerage Platform
3rd Party Brokerage Platform
In-house Brokerage Platform
In-house Brokerage Platform
Proprietary Systems
Proprietary Systems
Sur/PAS SystemSur/PAS System
SalesVisionSalesVision
Distribution ManagerDistribution Manager
Plan and Defined
Contribution Reporting
Plan and Defined
Contribution Reporting
Account Level Fee DisclosureAccount Level Fee Disclosure
Fee Billing, Income
Prediction and Reconciliation
Fee Billing, Income
Prediction and Reconciliation
22c-2 Compliance
22c-2 Compliance
Enterprise Sales
Reporting and Analysis
Enterprise Sales
Reporting and Analysis
Business Process
Outsourcing
Business Process
Outsourcing
Advisor and RR Compliance
Views
Advisor and RR Compliance
Views
Maximize Compensation Opportunities
Maximize Compensation Opportunities
Advisor and RR Sales
Management
Advisor and RR Sales
Management
Branch and Regional Sales
Reporting
Branch and Regional Sales
Reporting
Powerful rules-Powerful rules-based Enginebased Engine
Compensation Management: Reporting Reconciliation Invoicing
ComplianceManagement: Monitor sales practices Allows for effective compliance oversight
SalesManagement: Detail sales effectiveness Valuable sales mgmt. tool.
Accurate | Dependable | EfficientAccurate | Dependable | Efficient
Your Firm’sYour Firm’s
Enterprise Wide DataEnterprise Wide Data
SalesVision Distribution Manager
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Accurate | Dependable | EfficientAccurate | Dependable | Efficient
SalesVision Distribution Manager
Copyright 2012. 19Proprietary and Confidential Accurate | Dependable | EfficientAccurate | Dependable | Efficient
FundPOINT ® Suite
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FundPOINT ® Suite
Desktop & Data Solutions ► Industry’s golden source for mutual fund security master data
► EDGAR-sourced, updated daily
► 100% coverage of registered mutual funds and ETF’s
► Reduces exposure to risk and NIGO trades
Reduce Costs & Errors
High quality data reduces NIGO trades as well as inaccurate information that could deter a sale (i.e., wrong minimum investment)
Auditable
A fully auditable process aligned with FINRA’s methodology for share class suitability analysis
Workflow Automation for Fund Information & Document Distribution
Contrast to the manual process of searching for information in prospectuses and delivery of physical prospectuses that are prone to error and difficult to manage
Risk Mitigation
Prospectus sourced data with audit anchors to the document ensures advisors have the most up-to-date information
CoreFocus
Value
Proposition
Accurate | Dependable | EfficientAccurate | Dependable | Efficient
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Mutual Fund & Other Registered Products Content Database & Solutions
Over 30,000 document CUSIPs and 6 million data points monitored and maintained from EDGAR daily from
a single source for registered products including: mutual funds, ETFS, ETNs, UITs, and Variable
Products with Related Subaccounts
Accurate | Dependable | EfficientAccurate | Dependable | Efficient
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Call Center Advisors
FundPOINT® Desktop forMutual Funds & 529s
Operations & Compliance
Check tradeswith FundPOINT Desktop& FundPOINT Research
Systems
Investor reading her prospectus on Prospectus Express
Front OfficeInvestors
FundPOINT ® Suite – How it Works
Accurate | Dependable | EfficientAccurate | Dependable | Efficient
FundPOINT FundPOINT ®® Data Data Single-Source FeedSingle-Source Feed
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FundPOINTFundPOINT ®®
DataDataFundPOINTFundPOINT
®®
DesktopDesktopFundPOINTFundPOINT
®®
ResearchResearchFundPOINTFundPOINT
®®
for 529 Plansfor 529 Plans
Master Security Data (MSD)
Share Class Suitability
Point-of-Sale disclosure
Fee Mgmt & Disclosure
Sales-based Fund Research
Legal Fund Research
FundPOINT ® Suite
Offers a Complete Solution
Accurate | Dependable | EfficientAccurate | Dependable | Efficient
Copyright 2012. 24Proprietary and Confidential
Matrix RetireTool(k)it™
Accurate | Dependable | EfficientAccurate | Dependable | Efficient
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Matrix Overview
A leading provider of TrueOpen retirement product and services for third party administrators, banks, insurance companies, broker/dealers firms and financial advisors.
$130 Billion Mutual Fund Trading Platform
Serving more than 350 institutions Broker/Dealers Registered Investment Advisors Third Party Administrators/Recordkeepers Bank and Trust Companies
Custody of 40,000+ 401(k) Plans
Custody of 20,000+ 403(b) Plans
Highest Volume of MF Trades thru NSCC DCC&S for Last 8-yrs.
Accurate | Dependable | EfficientAccurate | Dependable | Efficient
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RetireTool(k)it
TrueOpen™ Architecture • RetireTool(k)it is a web-enabled suite of services:
– Data Feed for Plan and Advisor level reporting – Access to a Level Compensation Service– Freedom of Investment Choice and Fund Research– Choice of Service Providers – TPA\Recordkeepers– Access to 3(21) and 3(38) Advisory Services – Point-of-Sale Materials– Investment Policy Statements– Branded Enrollment Kits– Full Fee Transparency and Disclosure– Quarterly Monitoring of Investments– Annual Plan Review
• All services lead back to the Matrix Processing Platform
Accurate | Dependable | EfficientAccurate | Dependable | Efficient
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Value Proposition
• Data Feed - ongoing reporting of all plans, assets, and activity held on Matrix platform
• Product Compliance & Control – customize choice of investments and service providers
• Level Compensation - for Commission Based Retirement Plan Sales– Eliminates Potential Conflict of Interest– Ensures any investment chosen yields same rep compensation– Single Source for Commission Collection, Remittance,
Reconciliation, & Reporting– Broker Dealer Firm Retains Control of Available Mutual Funds
• Custom Branded Retirement Platform – Reports branded for broker dealer firm versus product sponsor
Accurate | Dependable | EfficientAccurate | Dependable | Efficient
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Sales & Marketing
Financial Management
Regulatory Compliance
Benefits:
• 12(b)1 controls for fee-based & commissioned reps
• Control of selling agreements
• Competitive sales expenses
Benefits:
• Competitiveness of services
• Ease of delivery (use)
• Flexibility of choice
• Branding
Benefits:
• Fiduciary oversight
• Fee Transparency
• Provider oversight
• Data feed capabilities
RetireTool(k)it
Broker Dealer Benefits
Accurate | Dependable | EfficientAccurate | Dependable | Efficient
Copyright 2012. 29Proprietary and Confidential
Forefield
Accurate | Dependable | EfficientAccurate | Dependable | Efficient
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Forefield Overview
• Leading provider of real-time sales, education, and client communication solutions for financial institutions and their advisors• Web-based platform enables financial advisors to deliver current and concise educational and marketing materials to their clients• Forefield enterprise version provides significant savings• Provides access to more than 3,000 pieces of financial planning content
– Articles– Client Presentations– Monthly & Weekly Newsletters– Time-sensitive Flash Videos– Seminars and Interactive Calculators
• Continuously updated resources that reflect current legislation and important industry trends• Content written to satisfy applicable FINRA compliance requirements• Share features such as Twitter, LinkedIN and Facebook now available
Accurate | Dependable | EfficientAccurate | Dependable | Efficient
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ForefieldBenefits Advisors
Forefield allows your advisors to communicate regularly & more effectively
with their clients.
Building Relationships…Promoting Trust Providing Asset Gathering Opportunities
Accurate | Dependable | EfficientAccurate | Dependable | Efficient
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Area Description
Advisor Presentations & Education
A sales, education, and client communication tool that enables financial advisors to deliver current, concise and compliant resources to their clients
Forefield Advisor provides access to more than 3,000 resources made up of over 2,300 articles, 200 illustrations and tables, 200 interactive calculators, and over 400 presentations.
Web Sites / Web Resources
An innovative solution that lets you create a professional, high-quality website in just a few minutes! Utilizing a state-of-the-art website template, you can build your own custom web pages (subject to compliance review for enterprise customers) and integrate our timely, high-impact consumer content.
Allows you to enrich your website with current, concise and compliant financial planning content
Composer An e-mail solution that allows financial advisors to create, host, and distribute their own content using Forefield's e-mail and web platform
Advisor generated communications, such as invitations, electronic greeting cards, and articles can be created with a full range of text formatting controls and associated with one or more images from a personal image library
Newsletters A full-featured, monthly financial planning newsletter service offered to both independent financial advisors and financial institutions
The Forefield Newsletter service allows financial advisors and institutions to create customized, FINRA-reviewed, and fully branded newsletters for clients, including both PDF and native HTML e-mail versions
Features: Forefield Services
All services are part of Forefield’s robust formatting and distribution platform
Accurate | Dependable | EfficientAccurate | Dependable | Efficient
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Forefield Sample Client Videos
Accurate | Dependable | EfficientAccurate | Dependable | Efficient
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Forefield AdvisorSample Content
Accurate | Dependable | EfficientAccurate | Dependable | Efficient
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Advisor Web Sites
Key Benefits• Easy setup• Professional designs• Custom graphic support• High quality content• Auto-updates• Full iOS compatibility• Compliance workflow• WORM storage• No required set-up fees
Accurate | Dependable | EfficientAccurate | Dependable | Efficient
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Forefield Sales, Education, and Client Communication Solutions
► Sales, education, and client communication tools
► Provides enterprise-level advisor education and client presentation solutions to financial institutions and advisors delivered through an easy-to-use website
Compliance risk management
Forefield’s FINRA reviewed content provides firms with the reassurance that their advisors’ communications are compliant
Fee revenue enabler
Forefield’s products are key enablers as advisors move from transactional to broader financial planning and wealth management services
Cost effective
Forefield’s solutions are cost-effective alternatives to in-house production of general educational content and newsletters
CoreFocus
Value
Proposition
Accurate | Dependable | EfficientAccurate | Dependable | Efficient
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Questions
Accurate | Dependable | EfficientAccurate | Dependable | Efficient