copyright © 2012 cengage learning 8e business communication in person, in print, online chapter 2...

Copyright © 2012 Cengage Learning

8e

BUSINESS COMMUNICATIONIn Person, In Print, Online

Chapter 2 Team and Intercultural Communication


Team and Intercultural Communication

Video Example

Cop

yrig

ht ©

201

2 C

enga

ge L

earn

ing

Team Communication | Collaborative Writing | Intercultural | Diversity

Team Communication Tips from Cisco Executive

• When have you had a good team experience?

• What was the mix of team members’ skills and backgrounds?

• Did people contribute their ideas—even if they were unpopular?Click image to play the video

[Click to edit Master title style]

Cop

yrig

ht ©

201

2 C

enga

ge L

earn

ing


Team Communication Tips from Cisco Executive


Cop

yrig

ht ©

201

2 C

enga

ge L

earn

ing


Variables of Group Communication

Cop

yrig

ht ©

201

2 C

enga

ge L

earn

ing


How Can Conflict Be Constructive?

• Makes us more aware of problems

• Encourages change• Makes life more interesting• Increases the quality of

decision making• Helps us understand

ourselves better• Increases our self-confidenceWhen have you experienced

constructive conflict on a team? How was it resolved?

Cop

yrig

ht ©

201

2 C

enga

ge L

earn

ing


Discuss in Initial Team Meetings

Cop

yrig

ht ©

201

2 C

enga

ge L

earn

ing


How to Give Feedback

Cop

yrig

ht ©

201

2 C

enga

ge L

earn

ing


Effectively Using “I” Statements

“When you. . . . Describe the behavior

without judgment or exaggeration. State the

facts specifically.

“I feel. . . .”Tell how the behavior

affects you.

“Because I. . . .” Describe why you are

affected and connect facts with your feelings.

Listen to example 1

Listen to example 2

Cop

yrig

ht ©

201

2 C

enga

ge L

earn

ing


Strategies for Team Writing

Cop

yrig

ht ©

201

2 C

enga

ge L

earn

ing


Simple Project Plan

Writing a Business PlanWho Task By When

Madeline Create wiki. April 20

Madeline Draft an outline for the business plan. April 22

Griffin Draft company overview section (mission, vision, etc.).

April 24

Beata Draft management profiles. April 24

Madeline Research local ice cream shops and other businesses for competitive analysis section.

April 30

[To be continued. . . .]

Cop

yrig

ht ©

201

2 C

enga

ge L

earn

ing


Commenting on Peers’ Writing

Cop

yrig

ht ©

201

2 C

enga

ge L

earn

ing


Wikis Improve Work in Teams

• Improved work processes• Better collaboration• More contributions• Better work outcomes• Improved knowledge

management• Less email• Fewer meetings

Cop

yrig

ht ©

201

2 C

enga

ge L

earn

ing


Understanding Cultural Values


Cop

yrig

ht ©

201

2 C

enga

ge L

earn

ing


Comparing Cultures

• Choose two countries.• Enter them into the model.

What differences do you notice? Do these reflect your own experience with people from these cultures?

Cop

yrig

ht ©

201

2 C

enga

ge L

earn

ing


Personal Spaces for Social Interaction

Video Example

Cop

yrig

ht ©

201

2 C

enga

ge L

earn

ing


President Akio Toyoda and the Toyota Recalls

• How do you think the Toyota recalls affected Akio Toyoda personally and professionally?

• Compare Toyoda’s reaction to an American executive’s. How might they differ?

Click image to play the video


Cop

yrig

ht ©

201

2 C

enga

ge L

earn

ing


President Akio Toyoda and the Toyota Recalls


Cop

yrig

ht ©

201

2 C

enga

ge L

earn

ing


Communicating Across Cultures


Cop

yrig

ht ©

201

2 C

enga

ge L

earn

ing


The Value of Diversity and Inclusion

Video Example

Cop

yrig

ht ©

201

2 C

enga

ge L

earn

ing


Pepsi CEO Describes Diversity and Inclusion Progress

• How does Indra Nooyi differentiate between diversity and inclusion?

• Nooyi describes hiring, training, and mentoring programs. Which do you think are most important to the company’s efforts to create an inclusive work environment?

Click image to play the video


Cop

yrig

ht ©

201

2 C

enga

ge L

earn

ing


Pepsi CEO Describes Diversity and Inclusion Progress

Video Example

Cop

yrig

ht ©

201

2 C

enga

ge L

earn

ing


Diversity at Burger King

• How well did the manager handle this situation?

• What are the consequences to the employee and to Burger King?

• What could the manager have done differently? Click image to play the video


Cop

yrig

ht ©

201

2 C

enga

ge L

earn

ing


Diversity at Burger King

Cop

yrig

ht ©

201

2 C

enga

ge L

earn

ing


Comments on BBC Program Called "Outrageous, Vulgar, and Inexcusable"

Did the BBC motoring show, Top Gear, go too far with its irreverent humor? In describing Mexican cars, Richard Hammond said they would reflect "national characteristics" and would be "lazy, feckless, flatulent." Negative comments about Mexicans continued on the show. After much criticism, BBC apologized for the offensive comments.

Link to the full story on the

blog.


Cop

yrig

ht ©

201

2 C

enga

ge L

earn

ing


What Are Better Ways To Write…

• If an employee is scheduled to work on a holiday, he’ll receive double time.– An employee scheduled to work on a holiday will receive

double time. OR– Employees scheduled to work a holiday will receive double

time.

• If he/she doesn’t finish his/her part of a project, he/she will be replaced.– If someone doesn’t finish an assigned part of a project, that

person will be replaced.

Cop

yrig

ht ©

201

2 C

enga

ge L

earn

ing


Dior Designer Makes Offensive Comments

Dior fashion designer John Galliano was caught on video saying "I love Hitler," among other offensive comments, during a drunken tirade. The company reacted quickly, terminating Galliano and issuing a statement.

Link to the full story on the

blog.

Do you agree with these blog

comments?


Additional Video Suggestions

Video Example

Cop

yrig

ht ©

201

2 C

enga

ge L

earn

ing


Wikis in Plain English

• What experience do you have with wikis?

• How could a wiki help you with a team project?

• What are some downsides of using a wiki?

Video Example

Cop

yrig

ht ©

201

2 C

enga

ge L

earn

ing


Wiggio Tutorial

• After watching the video, what questions do you have about using Wiggio?

• What functionality would be most useful to you?

Video Example

Cop

yrig

ht ©

201

2 C

enga

ge L

earn

ing


Akio Toyoda at the Congressional Hearings

• What challenges did Toyoda face during the hearings? What was at stake for him?

• From watching this video segment, how well do you think Toyoda handled the situation?

Video Example

Cop

yrig

ht ©

201

2 C

enga

ge L

earn

ing


PBS News Hour Discussion about Akio Toyoda’s Response

• Would you be surprised if an American CEO, for example, Steve Jobs or Mark Zuckerberg, cried after a major setback?

• For American CEOs, what are the downsides of displaying emotion?

Video Example

Cop

yrig

ht ©

201

2 C

enga

ge L

earn

ing


President Obama’s Gaffe on The Tonight Show

• Why did President Obama apologize for his comment?

• In your opinion, was President Obama’s comment offensive? Why or why not?

Video Example

Cop

yrig

ht ©

201

2 C

enga

ge L

earn

ing


Stereotyping in Up in the Air

• What is the value of stereotyping—not just portrayed in the clip, but in real life.

• What are the dangers of stereotyping in a work environment?

copyright © 2012 cengage learning 8e business communication in person, in print, online chapter 2...

Documents

initial team meetings

good team experience

e business communication

mix of team members

video slide

video example copyright

cisco executive slide

master title style copyright