copyright 2008 prentice hall publishing 1 buying or starting a business for sale

36
Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Upload: dominick-simmons

Post on 18-Jan-2016

215 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Copyright 2008 Prentice Hall Publishing 1

Buying or Starting a Business

Buying or Starting a Business

For Sale

Page 2: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Copyright 2008 Prentice Hall Publishing 2

Key Questions to Key Questions to Consider Consider BeforeBefore Buying a Buying a

BusinessBusiness Is the right type of business for sale in Is the right type of business for sale in

the market in which you want to operate?the market in which you want to operate? What experience do you have in this What experience do you have in this

particular business and the industry in particular business and the industry in which it operates? How critical is which it operates? How critical is experience in the business to your experience in the business to your ultimate success?ultimate success?

What is the company’s potential for What is the company’s potential for success?success?

What changes will you have to make – and What changes will you have to make – and how extensive will they have to be – to how extensive will they have to be – to realize the business’s full potential?realize the business’s full potential?

Page 3: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Copyright 2008 Prentice Hall Publishing 3

Key Questions to Key Questions to Consider Consider BeforeBefore Buying a Buying a

BusinessBusiness What price and payment method are What price and payment method are

reasonable for you and acceptable to the reasonable for you and acceptable to the seller?seller?

Will the company generate sufficient cash Will the company generate sufficient cash to pay for itself and leave you with a to pay for itself and leave you with a suitable rate of return on your suitable rate of return on your investment?investment?

Should you be starting a business and Should you be starting a business and building it from the ground up rather than building it from the ground up rather than buying an existing one?buying an existing one?

Page 4: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Copyright 2008 Prentice Hall Publishing 4

Advantages of Buying a Advantages of Buying a BusinessBusiness

It may continue to be successfulIt may continue to be successful It may already have the best It may already have the best

locationlocation Employees and suppliers are Employees and suppliers are

establishedestablished Equipment is already installedEquipment is already installed Inventory is in place and trade Inventory is in place and trade

credit is establishedcredit is established

Page 5: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Copyright 2008 Prentice Hall Publishing 5

Advantages of Buying a Advantages of Buying a BusinessBusiness

You can “hit the ground You can “hit the ground running”running”

You can use the previous You can use the previous owner’s experienceowner’s experience

Easier financingEasier financing It’s a bargainIt’s a bargain

(Continued(Continued))

Page 6: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Copyright 2008 Prentice Hall Publishing 6

Disadvantages of Buying a Disadvantages of Buying a BusinessBusiness

““It’s a loser”It’s a loser” Previous owner may have created ill Previous owner may have created ill

willwill ““Inherited” employees may be Inherited” employees may be

unsuitableunsuitable Location may have become Location may have become

unsatisfactoryunsatisfactory Equipment may be obsolete or Equipment may be obsolete or

inefficientinefficient

Page 7: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Copyright 2008 Prentice Hall Publishing 7

Disadvantages of Buying Disadvantages of Buying a Businessa Business

(Continued)(Continued)

Change and innovation can Change and innovation can be difficult to implementbe difficult to implement

Inventory may be staleInventory may be stale Accounts receivable may be Accounts receivable may be

worth less than face valueworth less than face value

Page 8: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Valuing Accounts Valuing Accounts ReceivableReceivable

Age of Accounts

(days)

 

Amount

 

Probability of Collection

 

Value 

0-3031-6061-90

91-120121-150

151+ 

Total

$40,000$25,000$14,000$10,000$7,000$5,000

 $101,000

.95

.88

.70

.40

.25

.10

$38,000$22,000$9,800$4,000$1,750$500

 $76,050

       

8

Page 9: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Copyright 2008 Prentice Hall Publishing 9

Disadvantages of Buying Disadvantages of Buying a Businessa Business

(Continued)(Continued)

Changes can be difficult to Changes can be difficult to implementimplement

Inventory may be staleInventory may be stale Accounts receivable may be worth Accounts receivable may be worth

less than face valueless than face value It may be overpricedIt may be overpriced

Page 10: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Copyright 2008 Prentice Hall Publishing 10

Acquiring a BusinessAcquiring a Business

More than 50 percent of all More than 50 percent of all business acquisitions fail to meet business acquisitions fail to meet buyers’ expectations. buyers’ expectations.

The right way:The right way: Analyze your skills, abilities, and Analyze your skills, abilities, and

interest.interest. Prepare a list of potential Prepare a list of potential

candidates.candidates. Remember the “hidden market.”Remember the “hidden market.”

Kwik-Mart

Page 11: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Copyright 2008 Prentice Hall Publishing 11

Acquiring a BusinessAcquiring a Business Investigate and evaluate candidate Investigate and evaluate candidate

businesses and select the best one.businesses and select the best one. Explore financing options.Explore financing options.

Potential source: the seller.Potential source: the seller. Ensure a smooth transition.Ensure a smooth transition.

Communicate with employees.Communicate with employees. Be honest.Be honest. Listen.Listen. Consider asking the seller to serve as a Consider asking the seller to serve as a

consultant through the transition.consultant through the transition.

Kwik-Mart

Page 12: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Copyright 2008 Prentice Hall Publishing 12

Five Critical Areas for Five Critical Areas for AnalyzingAnalyzing

an Existing Businessan Existing Business Why does the owner want to sell.... the Why does the owner want to sell.... the realreal reason? reason?

What is the physical condition of the What is the physical condition of the business?business?

What is the potential for the company's What is the potential for the company's products or services?products or services? Customer characteristics and Customer characteristics and

compositioncomposition Competitor analysisCompetitor analysis

What legal aspects must I consider?What legal aspects must I consider? Is the business financially sound?Is the business financially sound?

Page 13: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

6%

7%

9%

14%

27%

41%

44%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

Percent of Business Owners Citing

Other

Management issues

Lack of capital

Lifestyle (age, health, etc.)

External pressures

Market competition

Reducing risk to personalassets

Reasons Business Owners Plan to Sell Their Companies

13

Page 14: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Copyright 2008 Prentice Hall Publishing 14

The Legal Aspects of The Legal Aspects of Buying a BusinessBuying a Business

LienLien - creditors’ claims against - creditors’ claims against an asset.an asset.

Bulk transferBulk transfer - protects - protects business buyer from the claims business buyer from the claims unpaid creditors might have unpaid creditors might have against a company’s assets.against a company’s assets.

Page 15: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Copyright 2008 Prentice Hall Publishing 15

Bulk TransferBulk Transfer Seller must give the buyer a sworn Seller must give the buyer a sworn

list of creditors.list of creditors. Buyer and seller must prepare a list Buyer and seller must prepare a list

of the property included in the sale.of the property included in the sale. Buyer must keep the list of creditors Buyer must keep the list of creditors

and property for six months.and property for six months. Buyer must give written notice of the Buyer must give written notice of the

sale to each creditor at least ten days sale to each creditor at least ten days before he takes possession of the before he takes possession of the goods or pays for them (whichever is goods or pays for them (whichever is first).first).

Page 16: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Copyright 2008 Prentice Hall Publishing 16

The Legal Aspects of The Legal Aspects of Buying a BusinessBuying a Business

Contract assignmentContract assignment - buyer’s - buyer’s ability to assume rights under ability to assume rights under seller’s existing contracts.seller’s existing contracts.

LienLien - creditors’ claims against - creditors’ claims against an asset.an asset.

Bulk transferBulk transfer - protects - protects business buyer from the claims business buyer from the claims unpaid creditors might have unpaid creditors might have against a company’s assets.against a company’s assets.

Page 17: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Copyright 2008 Prentice Hall Publishing 17

The Legal Aspects of The Legal Aspects of Buying a BusinessBuying a Business

Restrictive covenantRestrictive covenant (covenant not (covenant not to compete) - contract in which a to compete) - contract in which a business seller agrees not to business seller agrees not to compete with the buyer within a compete with the buyer within a specific time and geographic area.specific time and geographic area.

Ongoing legal liabilitiesOngoing legal liabilities - physical - physical premises, product liability, and premises, product liability, and labor relations.labor relations.

Page 18: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

The Acquisition ProcessThe Acquisition Process

Negotiations

1. Identify1. Identifyand approachand approachcandidate candidate

2. Sign2. Signnondisclosurenondisclosurestatementstatement

3. Sign3. Signletter ofletter ofintentintent

4. Buyer’s 4. Buyer’s due diligencedue diligenceinvestigationinvestigation

5. Draft the5. Draft thepurchase purchase agreementagreement

6. Close 6. Close the finalthe finaldealdeal

7. Begin the 7. Begin the transitiontransition

1. Approach the candidate. If abusiness is advertised for sale, theproper approach is through the channel defined in the ad.Sometimes, buyers will contact business brokers to help them locate potential target companies.If you have targeted a company inthe “hidden market,” an introduction from a banker,accountant, or lawyer often is thebest approach. During this phase,the seller checks out the buyer’s qualifications, and the buyer beginsto judge the quality of the company.2. Sign a nondisclosure document. If the buyer and the seller are satisfiedwith the results of their preliminaryresearch, they are ready to beginserious negotiations. Throughout thenegotiation process, the seller expectsthe buyer to maintain strict confidentiality of all of the records,

documents, and information he receives during the investigation andnegotiation process. The nondisclosure document is a legally binding contract that ensures the secrecy of the parties’ negotiations.3. Sign a letter of intent. Before a buyermakes a legal offer to buy the company, he typically will ask the seller to sign a letter of intent. The letter of intent is a nonbinding document that says that the buyer and the seller have reached asufficient “meeting of the minds” to justify the time and expense of negotiatinga final agreement. The letter should state clearly that it is nonbinding, giving eitherparty the right to walk away from the deal. It should also contain a clause calling for“good faith negotiations” between theparties. A typical letter of intent addressesterms such as price, payment terms, categories of assets to be sold, and a deadlinefor closing the final deal.

4. Buyer’s due diligence. Whilenegotiations are continuing, the buyeris busy studying the business and evaluating its strengths and weaknesses.In short, the buyer must “do his homework”to make sure that the business is a goodvalue. 5. Draft the purchase agreement. Thepurchase agreement spells out the parties’final deal! It sets forth all of of the details of the agreement and is the final product of thenegotiation process.6. Close the final deal. Once the parties havedrafted the purchase agreement, all that remains to making the deal “official” is theclosing. Both buyer and seller sign the necessary documents to make the sale final.The buyer delivers the required money, and the seller turns the company over to the buyer.7. Begin the transition. For the buyer, the realchallenge now begins: Making the transitionto a successful business owner!

Sources: Adapted from Buying and Selling: A Company Handbook, Price Waterhouse,( New York: 1993) pp.38-42;Charles F. Claeys, “The Intent to Buy,” Small Business Reports, May 1994, pp.44-47.

18

Page 19: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Copyright 2008 Prentice Hall Publishing 19

Determining the Value of a Determining the Value of a BusinessBusiness

Balance Sheet Technique Balance Sheet Technique Variation: Adjusted Balance Sheet Variation: Adjusted Balance Sheet

TechniqueTechnique Earnings ApproachEarnings Approach

Variation 1: Excess Earnings ApproachVariation 1: Excess Earnings Approach Variation 2: Capitalized Earnings Variation 2: Capitalized Earnings

ApproachApproach Variation 3: Discounted Future Variation 3: Discounted Future

Earnings ApproachEarnings Approach Market ApproachMarket Approach

Page 20: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Copyright 2008 Prentice Hall Publishing 20

Balance Sheet Balance Sheet TechniquesTechniques

““Book Value”of Net Worth = Total Assets - Total Book Value”of Net Worth = Total Assets - Total LiabilitiesLiabilities

= $266,091 - $114,325= $266,091 - $114,325

= = $151,766$151,766

Variation: Adjusted Balance Sheet Technique:Variation: Adjusted Balance Sheet Technique:

Adjusted Net Worth = $274,638 - Adjusted Net Worth = $274,638 -

$114,325$114,325

= = $160,313$160,313

Page 21: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Copyright 2008 Prentice Hall Publishing 21

Earnings ApproachesEarnings Approaches

Variation 1: Excess Earnings MethodVariation 1: Excess Earnings Method

Step 1Step 1: Compute adjusted tangible net worth:: Compute adjusted tangible net worth:

Adjusted Net Worth = $274,638 - $114,325 = Adjusted Net Worth = $274,638 - $114,325 = $160,313$160,313

Step 2Step 2: Calculate opportunity costs of investing:: Calculate opportunity costs of investing:

Investment $160,313 x 25% = Investment $160,313 x 25% = $40,078$40,078

Salary Salary $25,000$25,000

Total $65,078Total $65,078

Step 3Step 3: Project earnings for next year:: Project earnings for next year:

$74,000$74,000

Page 22: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Copyright 2008 Prentice Hall Publishing 22

Excess Earnings MethodExcess Earnings Method

Step 4Step 4: Compute extra earning power (EEP):: Compute extra earning power (EEP):

EEP = Projected Net Earnings - Total Opportunity EEP = Projected Net Earnings - Total Opportunity CostsCosts

= $74,000 - 65,078 = $8,922= $74,000 - 65,078 = $8,922

Step 5Step 5: Estimate the value of the intangibles : Estimate the value of the intangibles (“goodwill”):(“goodwill”):

Intangibles = Extra Earning Power x “Years of Profit” Intangibles = Extra Earning Power x “Years of Profit” Figure*Figure*

= 8,922 x 3 = = 8,922 x 3 = $26,766$26,766

* Years of Profit Figure ranges from 1 to 7; for a * Years of Profit Figure ranges from 1 to 7; for a normal risk business, it is 3 or 4.normal risk business, it is 3 or 4.

(Continued(Continued))

Page 23: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Copyright 2008 Prentice Hall Publishing 23

Excess Earnings MethodExcess Earnings Method

Step 6Step 6: Determine the value of the business:: Determine the value of the business:

Value = Tangible Net Worth + Value of Value = Tangible Net Worth + Value of IntangiblesIntangibles

= $160,313 + 26,766 = = $160,313 + 26,766 = $187,079$187,079

Estimated Value of the Business = $187,079Estimated Value of the Business = $187,079

(Continue(Continued)d)

Page 24: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Copyright 2008 Prentice Hall Publishing 24

Earnings ApproachesEarnings Approaches

Variation 2: Capitalized Earnings Method:Variation 2: Capitalized Earnings Method:

Value = Value = Net Earnings (Net Earnings (AfterAfter Deducting Owner's Deducting Owner's Salary)Salary)

Rate of Return*Rate of Return*

* Rate of return reflects what could be earned on a * Rate of return reflects what could be earned on a similar-risk investment.similar-risk investment.

Value = Value = $74,000 - $25,000 $74,000 - $25,000 = = $196,000$196,000

25%25%

Page 25: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Copyright 2008 Prentice Hall Publishing 25

Earnings Earnings ApproachesApproaches

Variation 3: Discounted Future Earnings Variation 3: Discounted Future Earnings Method:Method:

Compute a Compute a weighted averageweighted average of the of the earnings:earnings:

Step 1Step 1: Project earnings five years into the : Project earnings five years into the future:future:

Pessimistic + (4 x Most Likely) + Pessimistic + (4 x Most Likely) + OptimisticOptimistic 6

$$

3 Forecasts:PessimisticMost LikelyOptimistic

Page 26: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Discounted Future Discounted Future Earnings MethodEarnings Method

Step 1Step 1: Project earnings five years into the : Project earnings five years into the future:future:

Year Pess ML Opt Year Pess ML Opt Weighted AverageWeighted Average$65,00$65,00

00

$74,00$74,0000

$82,00$82,0000

$88,00$88,0000

$88,00$88,0000

$74,0$74,00000

$90,0$90,00000

$100,0$100,00000

$109,0$109,00000

$115,0$115,00000

$92,0$92,00000

$101,0$101,00000

$112,0$112,00000

$120,0$120,00000

$122,0$122,00000

$75,5$75,50000

$89,1$89,16767

$99,0$99,00000

$107,3$107,33333

$111,6$111,66767

11

22

33

44

55

26

Page 27: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Copyright 2008 Prentice Hall Publishing 27

Discounted Future Discounted Future Earnings MethodEarnings Method

Step 2Step 2: Discount weighted average of future : Discount weighted average of future earnings at the appropriate present value rate:earnings at the appropriate present value rate:

Present Value Present Value Factor = Factor = (1 +k) (1 +k)

ttwhere...where...

k = Rate of return on a similar risk k = Rate of return on a similar risk investment.investment.

t = Time period (Year - 1, 2, 3...n).t = Time period (Year - 1, 2, 3...n).

11

Page 28: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Discounted Future Discounted Future Earnings MethodEarnings Method

Year Weighted Average x PV Factor = Present Value Year Weighted Average x PV Factor = Present Value

11

22

33

44

55

.8000.8000

.6400.6400

.5120.5120

.4096.4096

.3277.3277

$75,500$75,500

$89,167$89,167

$99,000$99,000

$107,333$107,333

$111,667$111,667

Step 2Step 2: Discount weighted average of future : Discount weighted average of future earnings at the appropriate present value earnings at the appropriate present value rate:rate:

$60,40$60,4000

$57,06$57,0677

$50,68$50,6888

$43,96$43,9644

$36,59$36,5933

Total Total $248,712$248,712

28

Page 29: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Copyright 2008 Prentice Hall Publishing 29

Discounted Future Discounted Future Earnings MethodEarnings Method

Step 3Step 3: Estimate the earnings stream beyond five : Estimate the earnings stream beyond five years:years:

Weighted Average Earnings in Year 5 x Weighted Average Earnings in Year 5 x 1 1

Rate of Return Rate of Return

= $111,667 x = $111,667 x 1 1 25% 25%

Step 4Step 4: Discount this estimate using the present : Discount this estimate using the present value factor for year 6:value factor for year 6:

$446,668 x .2622 = $446,668 x .2622 = $117,116$117,116

Page 30: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Copyright 2008 Prentice Hall Publishing 30

Discounted Future Discounted Future Earnings MethodEarnings Method

Step 5Step 5: Compute the value of the business:: Compute the value of the business:

= $248,712 + $117,116 = = $248,712 + $117,116 = $365,828$365,828

Estimated Value of Business = Estimated Value of Business = $365,828$365,828

Value Value ==

Discounted Discounted earnings in earnings in years 1 years 1 through 5through 5

++ Discounted Discounted

earnings in earnings in years 6 years 6 through ?through ?

Page 31: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Copyright 2008 Prentice Hall Publishing 31

Market ApproachMarket Approach

Step 1Step 1: Compute the average Price-Earnings (P-E) : Compute the average Price-Earnings (P-E) Ratio for as many similar businesses as Ratio for as many similar businesses as possible:possible:

Company P-E RatioCompany P-E Ratio11 3.3 3.3 22 3.83.8 Average P-E Ratio = Average P-E Ratio =

3.9753.97533 4.74.744 4.14.1

Step 2:Step 2: Multiply the average P-E Ratio by next Multiply the average P-E Ratio by next year's forecasted earnings:year's forecasted earnings:

Estimated Value = 3.975 x $74,000 = Estimated Value = 3.975 x $74,000 = $294,150$294,150

Page 32: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Copyright 2008 Prentice Hall Publishing 32

Understanding the Understanding the Seller’s SideSeller’s Side

Study: 64 percent of owners of closely Study: 64 percent of owners of closely held companies within three years. held companies within three years.

Exit Strategies: Exit Strategies: Straight business saleStraight business sale Business sale with an agreement from Business sale with an agreement from

the founder to stay onthe founder to stay on Form a family limited partnershipForm a family limited partnership Sell a controlling interestSell a controlling interest Restructure the companyRestructure the company

Page 33: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Restructuring a Business Restructuring a Business for Salefor Sale

$15 MillionMarket Value

Company ACompany A RestructuringRestructuring

Equity $1.5Million

Investor’s Equity$1.5 Million

Bank Loan$12 Million

50% Ownership$1.5 Million

Cash Out$13.5 Million

Owner’s New PositionOwner’s New Position

33

Page 34: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

Copyright 2008 Prentice Hall Publishing 34

Understanding the Understanding the Seller’s SideSeller’s SideExit Strategies: Exit Strategies:

Straight business saleStraight business sale Business sale with an agreement Business sale with an agreement

from the founder to stay onfrom the founder to stay on Form a family limited partnershipForm a family limited partnership Sell a controlling interestSell a controlling interest Restructure the companyRestructure the company Sell to an international buyerSell to an international buyer Use a two-step saleUse a two-step sale Establish an ESOPEstablish an ESOP

Page 35: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

A Typical Employee Stock Ownership A Typical Employee Stock Ownership Plan (ESOP)Plan (ESOP)

CorporationShareholders

CorporationShareholders

ESOP TrustESOP Trust

FinancialInstitution

FinancialInstitution

Shares ofShares ofCompanyCompany

StockStock

Stock asStock ascollateralcollateral

BorrowedBorrowedFundsFunds

Funds to Funds to Purchase Purchase

StockStock

Tax-Tax-Deductible Deductible

ContributionsContributionsLoan Loan

PaymentsPayments

Source: Corey Rosen, “Sharing Ownership with Employees,” Small Business Reports, December 1990, p.63.

35

Page 36: Copyright 2008 Prentice Hall Publishing 1 Buying or Starting a Business For Sale

The Five Ps of Negotiating.The Five Ps of Negotiating.

Preparation - Examine the needsof both parties and all of the

relevant external factors affectingthe negotiation before you sit

down to talk.

Poise - Remain calm during thenegotiation. Never raise your voice

or lose your temper, even if the situation gets difficult or emotional.It’s better to walk away and calm down than to blow up and blow

the deal.

Persuasiveness - Know whatyour most important positions are,articulate them, and offer support

for your position.

Persistence - Don’t give in at thefirst sign of resistance to your

position, especially if it is an issue that ranks high in your list of priorities.

Patience - Don’t be in sucha hurry to close the deal that

you end up giving up much of what you hoped to get. Impatience is

a major weakness in a negotiation.

36