copyright © 2006, infinite campus, inc. all rights reserved. campus messenger
TRANSCRIPT
Copyright © 2006, Infinite Campus, Inc. All rights reserved.
Campus Messenger
Copyright © 2006, Infinite Campus, Inc. All rights reserved.
Agenda
1. Introductions2. Objectives3. What is Messenger?4. Messenger Options5. Designing Messages6. Selecting Recipients7. Monitoring via Reports8. Q/A9. Preview of Messenger 2008.1
Copyright © 2006, Infinite Campus, Inc. All rights reserved.
Objectives
You will: Become familiar with Messenger features Set up Messenger and recipient preferences Build and save message templates Send messages Track messages
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What is Messenger?
Messenger is a way to automate communication
with guardians and students regarding
district messages, attendance, behavior, and
classroom information using email and/or the
phone.
Copyright © 2006, Infinite Campus, Inc. All rights reserved.
What is Messenger?
SelectPreferences
CreateMessage
Email or Phone?
Establish Call Group via Trigger Criteria
or Filter
MessageQueued
Guardian
Student
Messenger allows automation of the time-consuming process of contacting parents. All Messenger Types use the same basic steps
These steps are saved in templates and preferences,and can be automatically scheduled to occur at defined reoccurring frequencies.
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Prompt Preferences
Language Preference Remember that selection for Preferred Language you made for people in Census? (The default is English, but if a person chooses Spanish, that person would prefer to be contacted in Spanish)
There are two important things to remember: Messages do not automatically translate, so to use of this, you need to create
both prompts and messages in Spanish as WAV files and upload them to Campus.
If you choose to limit the recipients of your message by language, the message will not go to those who prefer a different language
Additional languages (Hmong, Somali, etc) may be added in System Admin>Custom>Attribute Dictionary
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Options: Attendance and Behavior
Attendance Dialer and Behavior Messenger use the same steps in very similar screens.
Create templates Set Criteria, Dialer Times, etc. Select email, phone, or both Use the WYSIWYG Editor to create messages with text and
Campus data elements
Message Scheduling Schedule occurrences for templates
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Attendance Dialer Criteria
Attendance events for a single day can be established as filter criteria that will initiate calls or emails.
x Select grade, status,
excuse, and min. periods to be used with this specific template
Set Dialer preferences Select language
preference Select email, phone,
or both
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Behavior Messenger Criteria
Behavior events for a single day can also be established as filter criteria that will initiate calls or emails.
Select triggering Event Types to be used with this specific template
Chose student Roles related to the event that require parental contact
Set Dialer preferences Select language preference Select email, phone, or both
Copyright © 2006, Infinite Campus, Inc. All rights reserved.
Attendance and Behavior Template
All Messenger message templates are created similarly.
Message can be set up with Campus data fields
Save messages for repeated use
Upload prerecorded .wav file for phone delivery in languages other than English.
Save the file to add it to the template list
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Attendance and Behavior Message
Select the template, use it, and review/modify the recipient list. Any student meeting the criteria for the effective date will generate a message for the guardians.
Only one call is generated for the household.
Copyright © 2006, Infinite Campus, Inc. All rights reserved.
Message Scheduling
Attendance and Behavior messages are scheduled similarly.
Select the appropriate calendar
Indicate the initial date and time the message is to run
Select how frequently the message should be run
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Types: Teacher Messenger
Failing Grades and Missing Assignments
Email, or Phone delivery devices are available depending on district/school settings
Teachers can choose to select all or individual students to send this message
Select Grade or Assignment specific options
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Types: Teacher Messenger
As in the Attendance and Behavior Messenger, the content is fully editable and message templates can be stored and used multiple times.
Teachers have the option to send messages to Students and/or Guardians.
If the district chooses, teachers can use the phone option for messages.
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Type: General Messages
General Messages work like the others, except you can combine any filter of students with any message you wish to create.
Create and name a selection in Ad Hoc. Design a message template in Message Designer
Just like the others, messages can contain text combined with
Campus data elements. Assemble complete message in Message Builder
Combine any combination of filters with a message template. Schedule the message
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Message Builder
Union: Combination of students in all selected groups (works like “OR”: student can be in this group OR that one)
Intersection: Only students who are members of both groups (works like “AND”: student must be in this group AND that one)
Intersection
Combine one or more filters with a message template to build a message.
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Monitoring Messenger Dialer Activity Report
Based on the effective date Status Attendance Date (if applicable) Job Cancellation is an available option
Keep track of Messenger using Sent Messages and Dialer Activity Report options
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Monitoring Messenger
Sent Messages Historical record of sent messages Detailed report of messages
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Notes
Schools may send messages simultaneously Dialer will go in order from when messages were scheduled to
be sent.
If all lines are full the messages will be queued
The dialer will follow this order:
1) Message Priority (High Priority, attendance, other messages)
2) Number of attempted dials
3) Order received
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Q/A