coping with conflict and negotiation
Post on 01-Nov-2014
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- 1. COPING WITH CONFLICT AND NEGOTIATION
- 2. What is CONFLICT?
- 3. Everybody happy
- 4. Everybody not happy
- 5. Transitions in Conflict Thought
- 6. Conflict is viewed negativelyThe Traditional View of Conflict Conflict is a natural occurrence The Human Relations View of Conflict
- 7. Conflict is absolutely necessary for a group to perform effectively The Interactionist View of Conflict
- 8. The Conflict Process has five stages
- 9. STAGE I:Potential Opposition or Incompatibility
- 10. Three Categories Communication -misunderstandings and noise Structure -degree of specialization, leadership styles, reward systems Personal Variables -include personality, emotions, values
- 11. WHAT?!
- 12. LEADERS?!
- 13. WHYHAPPY?!
- 14. STAGE II:Cognition and Personalization
- 15. Perceived Conflict
- 16. Felt Conflict
- 17. Keep in mind two points.. Stage II is important because its where conflict issues tend to be defined. Emotions play a major role in shaping perceptions.
- 18. Stage 3: Intentions COLLABORATING Assertive COMPETINGAssertiveness COMPROMISING Unassertive AVOIDING ACCOMODATING Uncooperative Cooperative Cooperativeness
- 19. Stage 4: BehaviorAnnihilatory Overt efforts to destroy the other party Conflict Aggressive physical attacks Threats and ultimatum Assertive verbal attacks Overt questioning or challenging of others Minor disagreements or misunderstandingNo Conflict
- 20. Stage 4: BehaviorConflict-resolution Techniques Problem Solving Super ordinate Goals Expansion of Resources Avoidance Smoothing Compromise Authoritative Command Altering the Human Variable Altering the Structural Variables
- 21. Stage 4: BehaviorConflict-Stimulation Techniques Communication Bringing in OutsidersRestructuring the OrganizationAppointing a Devils Advocate
- 22. Stage 5: OutcomesFunctional OutcomesDysfunctional Outcomes
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