cookie monster gets evaluated! - toastmasters 2014
DESCRIPTION
Want to learn what feedback is and why it’s important? View this presentation to learn effective feedback techniques with examples from Mr. Cookie Monster.TRANSCRIPT
Cookie Monster Gets Evaluated!
Angela La Gamba Toastmasters • April 2014
@AngelaLaGamba
Today’s Agenda
• What is Feedback?• Importance of Feedback• Effective Feedback Techniques• Live Feedback Session with Mr. Cookie Monster
What is Feedback?
• Information on how we are doing in our efforts to reach a goal
• Ensure the listener has tools to remain on track with encouragement & recognition
• Motivate others to improve
Importance of Feedback
• Cheap & powerful management tool, yet underused
• Motivating and energizing• Strong links to employee
satisfaction & productivity
Effective Feedback Techniques• Rule of 3 x 3• Focus on performance, not personality• Don’t use extreme words• It’s not at all about you• Use the word “AND”, not “BUT”
Effective Feedback Techniques• Don’t sound like a why-ny child• Use questions to give you leverage• Be supportive• Leaders are always in training
Effective Feedback Techniques• Remember to build rapport
Live Feedback SessionMeet Mr. Cookie Monster
Cookie Sales Manager
Issue:Has disrupted last few
sales meetings to demand cookies
during management presentations
Facilitator Feedback for Mr. Cookie Monster“I wanted to talk to you about the weekly sales meeting yesterday.
I noticed on a few occasions that you have disrupted myself and other cookie sales managers during meetings. This seems to be a recurring issue.
Is there something going on that you need our support with?”
Mr. Cookie Monster Responds“I just want cookies all the time. Sooo hungry!!
But will try not to disrupt meeting in future.
Sorry about that.”
Facilitator Responds to Mr. Cookie Monster“Mr. Monster, I sometimes get hungry during meetings as well. I usually eat a ‘monster cookie-bar’ before the weekly meetings.
I’m glad we talked. I think we understand each other better. If you want to talk about this more, feel free to come straight to me.”
Mr. Cookie Monster Responds“Okay.
Yum, yum, yum.”
THANK
YOU!