#converge2014: avaya ceo kevin kennedy keynote speech at iaug converge 2014
DESCRIPTION
On Tuesday, April 29, Avaya CEO Kevin Kennedy delivered the keynote speech of the IAUG Converge 2014 conference. He shared that Avaya is focusing on simple, open, mobile, scalable network infrastructure and products.TRANSCRIPT
Directions, Choices and OutcomesIn open, mobile, enterprise collaboration
Kevin Kennedy
President and CEO
www.change.org/KarisLaw
Reinvention is a CLIMBTransformation Results
Manage the Work
Manage the Business
NEW INFLECTION POINT
CrisisLeadership
ImprovementMetrics
Benchmark
2010
2011
2012-2013
EBITDA16%Gross Margin 50%Net Promotern/aRev / Employee $267K
EBITDA18%Gross Margin 53%Net Promotern/aRev / Employee $298K
EBITDA19% Gross Margin 54% Net Promoter32 Rev / Employee $305K
2013-2014EBITDA20% / n/aGross Margin 56% / n/aNet Promoter41 / n/aRev / Employee$330K / n/a
Transformation Outcomes
#1 in mobile
voice and UC Client
NPS up 60.5%
Managed services renewal rate over
95%
# 1 in Telephony Systems
8 out of 10 people connect
on mobile
© 2014 Avaya, Inc. All rights reserved.
Investments and Alignment
Go-To-Market
Business Process Improvements
Innovation / Product / Solutions / Services
Investments and Alignment
TCV
Time
Avaya Private Cloud Services
Business Process Improvements
Q4FY13 TODAY Q4FY14
Product Quote Cycle-Time 2-3 days < 1day < 1 hour
Renewals Quote Cycle-Time Weeks Weeks < 1 hour
APS Quote Cycle-Time 53 days < 8 days < 7 days
Product Order Create Cycle-Time 6 days < 1 day < 1 day
Contract Create Cycle-Time Weeks Weeks < 1.5 days
Special Bid Approval Cycle-Time 3 days 2.6 days < 1.5 days
IP Office-Led New Market
400K+ IPO Units
10K+ Customers
Time
Go
-To
-Mar
ket
© 2014 Avaya, Inc. All rights reserved.
Now
9x fewer servers
32% lower TCO
Product Reinvention for Mid-MarketThen
© 2014 Avaya, Inc. All rights reserved.
Developer POV Dynamic Team Formation
Personal Assistant Plantronics Snap-in Real Time Speech Click to call CC Work Assignment Automated Chat WebRTC Authorization of
mobile end points Co Browser Real Time Dashboard Call Recording Presence ACC Controls
Integration Points Google Glass Google Docs Google Hangouts MS Lync Cisco Jabber Plantronics Scopia Avaya Aura SFDC Siebel Epic
Application Enablement
Collaboration Environment
© 2014 Avaya, Inc. All rights reserved.
Industry Drivers
Purpose Driven Enterprise
Consumerization of Enterprise Application Driven Network
Next Wave Productivity
On-Ramp / Off-RampSocial Enterprise
Security and Integration
Virtualization
Cloud
Navigating important industry
transitions
© 2014 Avaya, Inc. All rights reserved.
New Architectures—Drive Industry Inflection Points
NEW NETWORKARCHITECTURE
Cloud
Design is focused on the END-USER
BYOD MultimodeMultimediaApp-Centric
We are HERE
Internet
Design is focused on the GLOBAL
network
NETWORK OF NETWORKSPACKET
NETWORKS
Client / Server
Design is focused on the LOCAL
network
PROPRIETARYNETWORK
PBX
Design is focused on the CENTRAL
switch
© 2014 Avaya, Inc. All rights reserved.
8:00pm 10:30pm * Measured during the closing ceremony.
54 Terabit Capable backbone
3:1 Peak to Average traffic growth
100% up time
Driven by an Olympic Network Performance
Avaya Enables Winter Olympics “Firsts” in App Delivery
FacetimeWhatsApp
SkypeTwitter
GoogleVkontakteInstagramFacebook
iTunesDropbox
* Measured during the closing ceremony.
Social Media
Up to 120K Mobile Devices
Up to 3 Devices Per Person
400mb/sec Video Streaming to Smartphones
Mobility
36 HD IPTV Channels
1,500 HD TV Screens
20ms Recovery Time
Video
© 2014 Avaya, Inc. All rights reserved.
2014
2014
Sochi Winter Olympic Games
2-3x HW, CAPEX
5x more provisioning steps
6 9’s availability
CAPEX Provisioning
vs.
What would Sochi look like with prior art?
What customers are saying…
Case Study
100XFaster Network
Recovery
Case Study
20XFaster
Time-to-Service
Case Study
1/10Implementation
Time
X
X
Prior Art Fabric Connect
Complexity Mirrors the Architecture
Primary Data Center
Mountain Media Center
Krasnaya Polyana
Secondary Data Center
Similar to running 3 Super Bowls for 17 days straight!
A Choice: Seven Virtual Networks, ONE Fabric
IPTV Service
Games Network
Unified Communications Service
Organizing Committee Service
WiFi Services
Media Transparent LAN Services
Secure Management
Summary
Thank You! Investing to Serve You Investing to Grow Choices Exist Today
for an Application Enabled Future
We want to hear from you!
Imagine what we can do!