controlling alcohol risks effectively®

Controlling Alcohol Risks Effectively® (CARE) for Servers is a one-day Seminar/Workshop that prepares servers with the proper knowledge of how to handle the challenges of responsible alcohol service. This training program was designed to help your establishment lower its risks of liability.

Employees with responsibilities for serving alcohol to guests will benefit from this important—and often mandated—service training. Whether your alcohol servers work in a hotel, restaurant, club, or casino, the CARE for Servers program will prepare them to balance guest service with the legal responsibilities of serving alcohol.

During the program servers learn to:• Effectively monitor and control guests’ alcohol

consumption•Tactfully intervene before problems arise•Carry out their establishment’s ID-checking

policies and spot false identification•Handle minors according to their operation’s

specific policies•Understand the laws in their state specifically and

how they affect their procedures

Servers must pass the CARE exam with a score of 84% or higher to receive the CARE Training Verification Card from the American Hotel & Lodging Educational Institute (AHLEI).

PROGRAM BENEFITS

•Providing training with CARE can reduce your risk of liability, help you comply with state and federal regulations for alcohol service, and possible even reduce your liability premiums.

•AHLEI grades all exams and issues training verification cards to all successful participants.

•AHLEI maintains training records, making it easy to verify employee participation and certification and proving your commitment to legally serving alcohol.

•CARE can be conducted on-site at your establishment. Employees don’t have to take the day off and there is no added expense for travel to an off-site training facility or an off-site trainer.

CARE FOR SERVERS

Completely updated, the revised CARE program includes these expanded features:

•NEW section on lodging-specific alcohol sales, including in-room dining service, minibars, retail outlets/gift shops, and banquets/special events

•NEW content on energy drinks and illegal drugs.

•UPDATED ID checking guide•NEW content throughout on tobacco sales

(displayed in “Up In Smoke” callout boxes)•MERGED hotel and gaming versions (casino-

specific serving tips displayed in “Let It Roll” callout boxes)

• EXPANDED participant workbook with:o NEW activities and discussion questionso Additional information on many topicso Glossary of terms

•NEW easy-to-use instructor’s guide format•NEW training DVD to reinforce key concepts

CONTENT

CONTROLLING ALCOHOL RISKS EFFECTIVELY®

WWW.AHLEI.ORG \ +1 407 999 8100

Topics covered within the seminar include: • Section 1 provides an overview of what could

happen when alcohol is consumed irresponsibly.• Section 2 centers on laws pertaining to alcohol

service.• Section 3 provides an overview of the roles servers

play in checking identification. It explains the steps servers must take to make sure the guests they are serving are over the age of 21.

• Section 4 examines the effects of alcohol, including strategies for reducing the rate of intoxication. It explains the types of factors that affect a person’s ability to absorb and tolerate alcohol.

• Section 5 explores the relationship between alcohol service and intervention. It explains the importance of monitoring guest and providing appropriate assistance to those who require it.

Please note that CARE for Servers may not be approved for use in every U.S. state. Please contact your state’s regulatory agency to confirm that CARE meets your state’s requirements for responsible alcohol service training.

Recertification requirements vary by state. The American Hotel & Lodging Educational Institute (AHLEI) recommends CARE recertification every two-three years unless otherwise mandated by your state’s regulatory agency.

For information and ordering, call 1 800 344 4381 or +1 407 999 8100. CARE products are not available for

purchase through AHLEI’s online store.

Instructor Kit • Instructor Guide• Participant Manual • Training DVD • Pocket guide

06990ISE04ENGE – English ©2014

Participant Package (reusable participant manual, pocket guide, exam) Use this option when making your first purchase for group training. Participant manuals may be used repeatedly, while trainees keep the pocket guide for future reference. 06990SGP04ENGE – English ©2014

Pocket Guide Package (pocket guide and exam) Use this option after initial purchase of Participant Package. For additional classes, reuse the participant manual and purchase new exams and pocket guides for each trainee. 06990WKP04ENGE – English ©2014

Licensing agreements for corporate customers may offer substantial savings over published pricing. Please contact an AHLEI sales manager to discuss corporate pricing options.

CARE

WWW.AHLEI.ORG \ +1 407 999 8100 WWW.AHLEI.ORG \ +1 407 999 8100

ADDITIONAL CONTROLLING ALCOHOL RISKS EFFECTIVELY® (CARE) RESOURCES

CARE Online The four-hour Controlling Alcohol Risks Effectively® (CARE) online program provides flexible, self-paced training to prepare employees for handling the challenges of responsible alcohol service. This interactive online program features audio/video, learning activities and review questions. 

CARE Online Includes:o Seven (7) content moduleso Introduction o Alcohol Service and the Law o Checking Identification o Alcohol and Its Physical Impacto Intervention o State Laws o Summary o Glossary of terms o CARE Pocket Guide (PDF format) o State laws document (PDF format) o Module quizzes for learning application o Proctored final exam o Certificate of Completion for servers who pass

the final exam

The CARE Online program is not available in the following states: Louisiana, Michigan, New Mexico, Tennessee, and Washington.

CARE for Guest Contact Staff Guests affected by alcohol don’t confine themselves to the bar or restaurant. This workshop trains all employees, including front desk staff, valet attendants, cashiers, and housekeepers, to recognize signs of intoxication, communicate with management, and intervene appropriately in challenging situations. Updated material includes new content on guestroom minibars, in-room dining and minors, and gift shops/retail outlets, as well as call-out boxes on gaming and tobacco sales.

Instructor Kit • Instructor Guide•Participant Manual •Training DVD

06880ISE04ENGE – English ©2015

Participant Manual and Exam Packet 06880SGP04ENGE – English ©2015

CARE for TrainersThe self-paced CARE for Trainers program enables those preparing to become a certified CARE Trainer to student the CARE instructor’s guide at a comfortable learning speed. Trainers then take a proctored final exam graded by AHLEI. Successful candidates will be awarded a CARE for Trainers certificate and a Training Verification Card. If required by state mandate, AHLEI will provide proof of certification to the appropriate governmental agencies.

WWW.AHLEI.ORG

FLORIDA800 N. MAGNOLIA AVENUE, SUITE 300ORLANDO, FL 32803 USAPHONE: +1 407 999 8100FAX: +1 407 236 7848

MICHIGAN2113 NORTH HIGH STREETLANSING, MI 48906 USAPHONE: +1 517 372 8800FAX:+1 517 372 5141

INDIAASHA HOUSE 28, SUREN ROAD, ANDHERI (EAST) MUMBAI - 400 093 INDIAPHONE: +91 22 26820878FAX: +91 22 26830043

CHINALSHI@AHLA.COMPHONE: +86 186 1227 7789 HTTP://CHINA.AHLEI.ORG

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