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Page 1: Contractor Interface Management (CIM) · PDF file3 Contractor Interface Management CIM Best Practice Overview #1 Tiered interface requirements and contractor population #2 A life cycle

ST

EP

CH

AN

GE

IN

SA

FE

TY

Sh

are

Fair

Ju

ne 2

010

Co

ntr

acto

r In

terf

ace M

an

ag

em

en

t (C

IM)

Best

Pra

cti

ce f

or

SS

HE

Ste

phan

e A

. G

ri

Page 2: Contractor Interface Management (CIM) · PDF file3 Contractor Interface Management CIM Best Practice Overview #1 Tiered interface requirements and contractor population #2 A life cycle

2

Co

ntr

acto

r In

terf

ace M

an

ag

em

en

t

��������

EM

PC

Wor

k-ho

ur D

istr

ibut

ion

0102030405060708090

2000

2001

2002

2003

2004

2005

2006

2007

2008

(YTD

)Ye

ar

Million Work-hours

EM

PC

TR

IR C

om

pa

ris

on

0

0,1

0,2

0,3

0,4

0,5

0,6

0,7

0,8

0,91

20

00

20

01

20

02

20

03

20

04

20

05

20

06

20

07

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08

(YT

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Ye

ar

TRIR

Em

p T

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�C

ontr

acto

rs r

epre

sent

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o-t

hird o

f to

tal w

ork

-forc

e h

ours

�G

oal is

to c

lose the g

ap b

etw

een E

mplo

yee a

nd C

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acto

r T

RIR

Page 3: Contractor Interface Management (CIM) · PDF file3 Contractor Interface Management CIM Best Practice Overview #1 Tiered interface requirements and contractor population #2 A life cycle

3

Co

ntr

acto

r In

terf

ace M

an

ag

em

en

t

CIM

Best

Pra

cti

ce O

verv

iew

#1 T

iere

d in

terf

ace r

eq

uir

em

en

ts

an

d c

on

tracto

r p

op

ula

tio

n

#2 A

lif

e c

ycle

ap

pro

ach

to

Co

ntr

acto

r in

terf

ace m

an

ag

em

en

t

#3 In

teg

rati

on

of

five f

ocu

s a

reas t

o

Co

ntr

acto

r S

SH

E p

erf

orm

an

ce

Page 4: Contractor Interface Management (CIM) · PDF file3 Contractor Interface Management CIM Best Practice Overview #1 Tiered interface requirements and contractor population #2 A life cycle

4

Co

ntr

acto

r In

terf

ace M

an

ag

em

en

t

�M

ake p

relim

ina

ry d

ete

rmin

atio

n o

f C

IP C

ate

gory

based o

n:

�W

heth

er

serv

ice w

ill b

e p

rovid

ed a

t a C

om

pa

ny s

ite

and in t

he

pro

cessin

g a

rea

�P

ote

ntial S

SH

E im

pact

of

the C

ontr

acto

r’s s

erv

ice

�E

xp

ecte

d f

requ

ency/d

ura

tion

of

the s

erv

ices

Co

ntr

acto

r In

terf

ace C

ate

go

rizati

on

Page 5: Contractor Interface Management (CIM) · PDF file3 Contractor Interface Management CIM Best Practice Overview #1 Tiered interface requirements and contractor population #2 A life cycle

5

Co

ntr

acto

r In

terf

ace M

an

ag

em

en

t

Co

ntr

acto

r In

terf

ace C

ate

go

rizati

on

Cle

rical w

ork

, deliv

ery

serv

ice,

off

ice m

ain

ten

ance

�Lo

wer

SS

HE

im

pact

D

Turb

ine inspection a

nd

chang

e o

ut,

PS

V t

esting,

hot

taps

�H

igh

er

SS

HE

im

pact

�Less f

reque

nt

or

low

er

exposure

hours

with s

uperv

isio

n a

nd o

vers

igh

t

C

Genera

l la

bor,

wa

reh

ouse

opera

tions,

ma

inte

na

nce

wo

rksho

p,

pain

ting a

ctivitie

s

�Lo

wer

SS

HE

im

pact

�M

ore

fre

que

nt

or

hig

her

expo

sure

hours

B

Avia

tion,

constr

uction,

well

wo

rk,

supply

vessels

�H

igh

er

SS

HE

im

pact

�M

ore

fre

que

nt

or

hig

her

expo

sure

hours

A

Exam

ple

sC

hara

cte

risti

cs

CIP

Page 6: Contractor Interface Management (CIM) · PDF file3 Contractor Interface Management CIM Best Practice Overview #1 Tiered interface requirements and contractor population #2 A life cycle

6

Co

ntr

acto

r In

terf

ace M

an

ag

em

en

t

�����������������

1.S

afe

ty m

eeti

ng

s

2.C

on

tracto

r S

elf

-

mo

nit

ori

ng

rep

ort

3.R

eg

ula

r o

r E

nd

-of-

serv

ice C

on

tracto

r

Perf

orm

an

ce

Evalu

ati

on

4.L

evel

2

ste

ward

sh

ip

5.C

on

tracto

r S

SH

E

perf

orm

an

ce

Sco

re C

ard

s

(CS

PS

C)

6.A

nn

ual

level

3

ste

ward

sh

ip

7.F

eed

back f

or

futu

re P

re-Q

co

nsid

era

tio

ns

1.L

evel

1 f

ield

level

SS

HE

in

terf

ace

acti

vit

ies

2.L

evel

2 &

3

mo

nit

ori

ng

an

d

inte

rface

3.L

evel

4 C

on

tracto

r

Fo

rum

4.L

evel

5 C

on

tracto

r

Ad

vo

cac

y

Pro

gra

m

5.B

ud

dy M

an

ag

ers

Pro

gra

m

1.S

ite S

pecif

ic

Ori

en

tati

on

(S

SO

)

2.V

eri

fy a

tten

dan

ce

& u

nd

ers

tan

din

g

1.R

evie

w

�S

HE

pla

n

�G

ap

clo

su

re p

lan

�S

ub

co

ntr

acto

r

Man

ag

em

en

t p

lan

�S

elf

-mo

nit

ori

ng

pla

n

�In

terf

ace

Man

ag

em

en

t P

lan

(IM

P)

1.C

rew

/su

p.

Co

mp

ete

nc

y

2.S

up

. S

SH

E

Lead

ers

hip

Develo

pm

en

t

3.K

ick-o

ff m

eeti

ng

4.P

re-m

ob

iliz

ati

on

ch

ec

kli

st

1.C

usto

miz

e S

SH

E

exh

ibit

an

d f

inal

ag

reem

en

t

2.C

on

tracto

r

evalu

ati

on

&

sele

cti

on

3.U

pd

ate

Acti

ve

Co

ntr

acto

r L

ist

(AC

L)

1.C

on

tracto

r

Evalu

ati

on

Qu

esti

on

nair

e

2.S

ite a

ss

es

sm

en

t

3.S

um

mari

ze

fin

din

gs a

nd

gap

s

4.E

xem

pti

on

ap

pro

val

1.S

SH

E

sp

ecif

icati

on

s

2.C

on

tracto

r

Inte

rface

Pri

ori

tizati

on

(C

IP)

7.

Inte

rfa

ce

Ste

wa

rdsh

ip

6.

On

-goin

g

inte

rfa

ce

5.

Site

Sp

ecific

Orie

nta

tion

4.

Pre

-

Mo

bili

za

tion

3.

Bid

Pre

pa

ratio

n,

Eva

lua

tio

n &

Se

lection

2.

Pre

-

Qu

alif

ica

tion

1. R

eq

uis

itio

n

OIM

S 8

-1O

IMS

8-3

Key In

terf

ace A

cti

vit

ies

Page 7: Contractor Interface Management (CIM) · PDF file3 Contractor Interface Management CIM Best Practice Overview #1 Tiered interface requirements and contractor population #2 A life cycle

7

Co

ntr

acto

r In

terf

ace M

an

ag

em

en

t

Fiv

e K

ey A

rea

s t

o C

on

tra

cto

r S

SH

E P

erf

orm

an

ce

Le

ad

ers

hip

vis

ibil

ity &

ac

co

un

tab

ilit

y

SH

E c

om

mu

nic

ati

on

Re

so

urc

es

co

mm

itm

en

t

Co

ntr

ac

tor

Su

pe

rvis

or

SH

E

lea

de

rsh

ip Su

pe

rvis

or

kn

ow

led

ge

an

d s

kil

ls

Tra

inin

g &

Cre

w c

om

pe

ten

cy

Cre

w S

tab

ilit

y

Eq

uip

men

t c

on

dit

ion

s

Sh

ort

Se

rvic

e W

ork

er

HA

ZID

, L

MR

A

Jo

b p

lan

nin

g, J

SA

BB

S, L

PO

Ne

ar

Mis

s r

ep

ort

ing

Wo

rk M

an

ag

em

en

t

Oc

cu

pa

tio

na

l H

ea

lth

Ma

na

ge

me

nt

En

vir

on

me

nta

l M

an

ag

em

en

t

Em

erg

en

cy R

es

po

ns

e

Re

gu

lato

ry C

om

pli

an

ce

Pe

rso

nn

el

Sa

fety

Ma

na

ge

men

t

Ha

za

rd m

itig

ati

on

fo

llo

w u

p

Inc

iden

t In

ve

sti

ga

tio

n &

fo

llo

w u

p

Ste

wa

rds

hip

fo

llo

w u

p

Pre

-mo

bil

iza

tio

n f

oll

ow

up

Se

lf-M

on

ito

rin

g &

fo

llo

w u

p

Su

b-c

on

tra

cto

r S

cre

en

ing

Su

b-c

on

tra

cto

r M

an

ag

em

en

t

ST

OP

Page 8: Contractor Interface Management (CIM) · PDF file3 Contractor Interface Management CIM Best Practice Overview #1 Tiered interface requirements and contractor population #2 A life cycle

8

Co

ntr

acto

r In

terf

ace M

an

ag

em

en

t

Mu

lti-

level in

terf

ace

OR

RR

Sit

e L

ead

FL

S (

Fir

st l

ine

Sup

ervis

or)

On

go

ing S

SH

E

managem

ent

Reg

ula

r si

te

acti

vit

ies

1

OO

RR

Sit

e L

ead

Co

ntr

act

Ow

ner

Ste

war

dsh

ip

On

e-o

n-O

ne

Co

ntr

act

or

even

t

2

OO

R

Sen

ior

Mg

mt.

PU

L a

nd

/or

Fun

ctio

nal

Lea

dS

tew

ard

ship

On

e-o

n-O

ne

Co

ntr

act

or

even

t

3

OR

Co

rp.

Mg

mt.

PU

L a

nd

/or

fun

ctio

nal

lea

d

Shar

ing &

buil

din

g

safe

ty c

ult

ure

Gro

up

event

4

OC

EO

& V

Ps

Lea

der

ship

Tea

m

Lo

ng

-ter

m s

trat

egic

dia

log

Gro

up

event

5

DC

BA

Con

tract

or

PU

Pu

rpose

Foru

mL

evel

CIP

Cate

gory

Inte

rface

���

���

��

���

��

� �

���

Page 9: Contractor Interface Management (CIM) · PDF file3 Contractor Interface Management CIM Best Practice Overview #1 Tiered interface requirements and contractor population #2 A life cycle

9

Co

ntr

acto

r In

terf

ace M

an

ag

em

en

t

SH

EQ

Exib

it in

th

e C

on

tract

The S

HE

Q E

xhib

it is the m

ajo

r vehic

le in c

om

munic

ating C

om

pany

SH

EQ

requirem

ents

to C

ontr

acto

rs in a

legal conte

xt. In o

rder

toensure

Contr

acto

r unders

tandin

g a

nd a

dhere

nce to the m

ajo

r aspects

of th

ese r

equirem

ents

, a s

eries o

f ta

sks, fu

nctions a

nd

responsib

ilities n

eed to b

e e

sta

blis

hed b

etw

een the C

om

pany a

nd

it’s

Contr

acto

rs.

All

SH

EQ

Exhib

its s

hall

be s

pecific

ally

develo

ped for,

-and tailo

r m

ade to e

ach a

gre

em

ent

Coord

ination

Pro

cedure

(C

P)

is a

n im

port

ant docum

en

t and it shall

specify w

hat has b

een a

gre

ed b

etw

een the C

ontr

acto

r and the

Com

pany w

ith

regard

to K

PI re

port

ing , Inte

rface m

eetings e

tc. T

he

CP

should

be s

igned

by b

oth

part

ies.

Page 10: Contractor Interface Management (CIM) · PDF file3 Contractor Interface Management CIM Best Practice Overview #1 Tiered interface requirements and contractor population #2 A life cycle

10

Co

ntr

acto

r In

terf

ace M

an

ag

em

en

t

SH

EQ

Exib

it –

Tab

le o

f C

on

ten

t

Exh

ibit

E

SA

FE

TY

, H

EA

LT

H, E

NV

IRO

NM

EN

T a

nd

QU

AL

ITY

(S

HE

Q)

RE

QU

IRE

ME

NT

S

FO

R

“C

ON

TR

AC

T

WO

RK

Tab

le o

f C

on

ten

ts

1G

ene

ral P

rovis

ions

2C

ontr

acto

r's c

orp

ora

te S

HE

Q p

olic

y a

nd m

anagem

ent syste

m(s

)

3S

HE

Q P

LA

N

4C

ontr

acto

r S

elf M

onitoring

5R

eport

ing

6P

ers

onnel and T

rain

ing

7V

iola

tions o

f S

HE

Q r

equirem

en

ts

8P

ers

onnel pro

tective e

quip

ment and c

loth

ing

9C

oord

ination P

rocedure

Page 11: Contractor Interface Management (CIM) · PDF file3 Contractor Interface Management CIM Best Practice Overview #1 Tiered interface requirements and contractor population #2 A life cycle

11

Co

ntr

acto

r In

terf

ace M

an

ag

em

en

t

SH

EQ

Ex

ibit

–In

terf

ac

e M

an

ag

em

en

t

1.7

Inte

rface

Man

ag

em

en

t

Contr

acto

r and

Com

pan

y s

hall

desig

nate

responsib

le c

onta

ct pers

ons, b

y n

am

e,

for

Com

pan

y C

on

tra

ct A

dm

inis

trato

r and C

ontr

acto

r's S

HE

Q m

anagem

ent syste

m(s

)

matte

rs.

These c

onta

ct pe

rsons s

hall

esta

blis

h c

oord

ination r

outines, to

ensure

all

expecta

tions a

nd r

equire

ments

of

this

exhib

it a

re fu

lly u

nde

rsto

od

, cla

rified a

nd

docum

ente

d,

thro

ughout th

e A

gre

em

ent

Term

. (R

ef. C

oo

rdin

ation P

rocedure

)

For

inte

rface m

anagem

ent aspects

, C

ontr

acto

r sha

ll:

�W

ork

with C

om

pan

y t

o e

sta

blis

h a

nd d

ocum

ent

routines, pro

cedure

sand

responsib

ilities to e

nsure

effective inte

rface m

anag

em

ent in

SH

EQ

matte

rs.

�E

sta

blis

h, m

ain

tain

and e

nfo

rce c

om

munic

ation p

rocedure

s to e

nsu

re s

afe

and

effective inte

rfacin

g w

ith -

and inte

gra

tion o

f its S

ubcontr

acto

rs a

nd w

ith o

the

r

contr

acto

rs p

erf

orm

ing w

ork

rela

ted to S

erv

ices.

�E

nsure

that

safe

ty,

health, environ

menta

l and q

ualit

y p

erf

orm

ance r

equirem

ents

are

accepte

d a

nd c

arr

ied o

ut b

y a

ll its s

ubcontr

acto

rs (

Contr

acto

r G

rou

p).

�D

ocum

ent all

rele

vant com

munic

ation, in

tera

ctions a

nd a

gre

em

ents

.

�E

nsure

that

rele

vant

requirem

ents

pro

vid

ed in this

Exhib

it a

re inclu

ded in a

ll

subcontr

acts

or

PO

s issued in r

ela

tion to S

erv

ices.

Page 12: Contractor Interface Management (CIM) · PDF file3 Contractor Interface Management CIM Best Practice Overview #1 Tiered interface requirements and contractor population #2 A life cycle

12

Co

ntr

acto

r In

terf

ace M

an

ag

em

en

t

SH

EQ

Ex

ibit

–C

oo

rdin

ati

on

Pro

ce

du

re

9.2

Co

ord

ina

tio

n P

roced

ure

co

nte

nt

�T

he C

oord

ination P

rocedure

shall

inclu

de, but m

ay n

ot be lim

ited

to,

the follo

win

g

issues;

�O

ve

rvie

w o

f K

ey P

ers

onnel w

ith c

onta

ct deta

ils

�P

rocess a

nd m

eans o

f com

munic

ation

�R

eport

ing s

chedule

and fre

quency f

or

:

–C

ontr

acto

r S

elf M

onitoring P

lan r

eport

s

–S

HE

Q K

ey P

erf

orm

ance Indic

ato

rs (

KP

I’s)

(month

ly a

nd a

nnual)

–S

pecific

Inte

rface a

ctivitie

s

�G

oals

fo

r th

e v

ari

ous K

PI’s to b

e a

gre

ed f

or

Serv

ices

�C

lassific

ation o

f pers

onnel positio

ns r

ela

ted to

Dru

g a

nd A

lcohol P

olic

y

�C

hange M

anagem

ent p

rocedure

s, if a

pplic

able

�S

pecific

tra

inin

g r

equirem

ents

�S

pecific

requirem

ents

for

notification o

f deliv

ery

of

Goods, if a

pplic

able

�S

pecific

requirem

ents

for

invoic

e p

rocessin

g, ie

Fla

t F

ile S

yste

m,

if a

pplic

able