contoh business plan - fruity cool

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    ACKNOWLEDGEMENT

    Alhamdulillah, we have finally completed the overall business plan for

    Entrepreneurship (ENT300) subject. We would like to express our sincere gratitude from

    the bottom of our heart, firstly for our Almighty God, Allah SWT for making us

    completing this task with ease and in accordance with the period specified. Thank you

    God!

    Secondly, we would also like to thank our group members, Ahmad As-Shaqawi

    Bin Mohd Zin, Mohammad Hambali Bin Mazlan, Siti Noor Zarifah Binti A. Rahman, and

    Khusnanida Binti Zakaria for the effortless and never ending spirit and cooperation in

    completing this assignment. Without the great effort from us all, we will never complete

    this task.

    Thirdly, we would like to sincerely thank our project guide and

    Entrepreneurship lecturer, Miss Nurul Aisyah Awanis Binti A-Rahim for providing us

    with the continuance of guidance and encouragement in carrying out this assignment. Also

    for all the information you feed us, we would like to say a massive thank you, Miss.

    Fourthly, we would also like to express our great gratitude to Encik Syahrizal, the

    supervisor of Cool Blog Dungun and the other employees, either directly or indirectly

    involved, for the great explanation and supportive information they provide us with. Thank

    you for all the cooperation and we really had fun interviewing them.

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    Last but not the least, we also wish to express our most gratitude to our beloved

    parents and friends for the pure and precious support and some information provided in

    order for us to complete this assignment. We are very grateful for that, and thank you so

    much. We do hope that this assignment will fulfill the requirement needed. We gain so

    much interesting knowledge from doing this assignment and not to mention that we have

    so much fun in completing it. May this assignment bring us good, for the future.

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    EXECUTIVE SUMMARY

    Fruity Cool is a fresh fruit juice shop that markets varieties of flavors fresh fruit with

    natural and wide varieties of fruit toppings. The juice will be produced by the employees of

    Fruity Cool itself based on the procedure that have been implemented. The materials needed

    in producing the juice and also the natural toppings will be purchased and sourced from a

    quality local supplier.

    Fruity Cool kiosk will be located at the eye of Kuantan. This strategic place is chosen since

    this is a well develop area with lots of shop lots, schools, hotels and even the offices. This

    area is also considered as the main traffic area of the students, workers, families and even the

    tourists.

    The primary customers will be drawn from this particular area and also around 10 km from

    our store. Customers that come or walk around the area of East Coast Mall will eventually

    visit our store, and they will make a purchase on an impulse basis in their lunch. We have

    also analyzed the market here and we found out that there is no store that sells fresh fruit

    juice in this area.

    Hence, Fruity Cool will be the first of its kind. The four managers of the Fruity Cool will be

    the local partner who will share 25% of the profits and revenue gained and therefore manages

    the daily operations of the business. The local authority will oversee the overall running of

    the business and will eventually make frequent trips to Fruity Cool to ensure that the business

    objectives that are stated will be met. In addition to that, the 4 manager will work at the store

    as a cashier and staff.

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    1.0 INTRODUCTION

    Fruity Cool is a company which offers mainly fresh and tasty fresh fruit juice, with

    varieties of delicious and attentive flavors and toppings in accordance with the consumers

    desire. Fruity Cool promises satisfaction in every juice we make to the customer. The

    quality of the companys product is paramount since we consider the Quality control and

    Quality Assurance as our prime consideration.

    Besides that, Fruity Cool will be operating its business on this coming January 2013.

    Fruity Cool is likely to be happy to provide some nutritional product where all people in

    the community can taste and enjoy, starting from the children, teenagers and even the

    adults. The main purpose of Fruity Cool is to serve a happy lifestyle to the three main

    boosters of the country that are the children, teenagers and the adults. Healthy lifestyle

    will lead to a healthy community. We wish to help the community to have a better lifestyle

    with our product.

    Fruity Cool is a partnership form of business that is situated at Lot 52, Ground Floor East

    Coast Mall, 26100 Kuantan, Pahang. The operation date would be on January 2013. In

    addition to that, we will open our business at 10.00 a.m. until 10.00 p.m. every day while

    our operation at 9.30 a.m. until 10.30 p.m. every day. Through this line, we really hope

    that Fruity Cool will be beneficial to the community and that we can objectify our main

    purpose that is to lead a healthy lifestyle and creating a healthy community.

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    2.0 PURPOSE OF BUSINESS PLAN

    The purposes are:

    To obtain working capital loan from Maybank to open shop and to buy stock

    As evidence that we are really interested in running a business.

    As a guideline for us in making the decision to manage the day by day

    operation as one of control device.

    To guide the manager to assess the business ventures objectively, critically

    and practically.

    With the market observation and research on competitors strength and

    weaknesses that we conduct, we are really confident that this business plan

    will lead us to a successful place.

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    3.0 BUSINESS BACKGROUND

    Name of Business : Fruity Cool

    Business Address : Lot 52, Ground Floor East Coast

    Mall,26100,Kuantan,Pahang

    Correspondence Address : Lot 52, Ground Floor East Coast

    Mall,26100,Kuantan,Pahang

    Telephone Number : +609 536 1828

    Fax number : +609 536 1828

    Form of Business : Partnership

    Main Activity/Activities : Fresh Fruit Juice

    (Product and service)

    Email : [email protected]

    Date of Commencement : 1st January 2013

    Date of Registration : 1st December 2012

    Company Registration

    Number : A11363

    Name of Bank : Maybank (partnership account)

    Bank Account Number : 06120079870520

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    PARTNERSHIP AGREEMENT

    This partnership agreement is made of :

    Ahmad As-Shaqawi Bin MohdZin

    Muhammad Hambali Bin Mazlan

    Siti Noor ZarifahBintiA.Rahman

    KhusnanidaBintiZakaria

    This partnership agreement is signed by all partnership members:

    AHMAD AS-SHAQAWI BIN MOHD ZIN

    (930527-06-5611)

    .

    MUHAMMAD HAMBALI BIN MAZLAN

    (930313-11-5353)

    SITI NOOR ZARIFAH BINTI A.RAHMAN

    (930209-11-5310)

    KHUSNANIDA BINTI ZAKARIA

    (910228-06-5330)

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    CHAPTER 4: PARTNERS BACKGROUND

    General Manager/Administration manager

    Name : Ahmad As-Shaqawi Bin MohdZin

    Identity Card Number : 930527-06-5611

    Address : No.25, Kampung Sungai

    KarangPantai,26100, Kuantan,Pahang

    Telephone Number : 014-5288368

    Date of Birth : 27/05/1993

    Age : 20 years old

    Marital Status : Single

    Academic Qualification : SPM and pursuing in diploma public

    administration

    Courses Attended : 1) Public Admin

    Skills : 1) Fluent in English and Malay language

    2) Multi-tasking and caliber in work

    Business experience : None

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    Present Occupation : General Manager of Fruity Cool

    Working experience : Cashier at serbaneka shop

    Capital contribution : RM 12500

    Operation Manager

    Name : Muhammad Hambali Bin Mazlan

    Identity Card Number : 930313-11-5353

    Address : E-124 KampungWakaf Mempelam,

    21060 Kuala Terengganu,Terengganu

    Telephone Number : 014-5270180

    Date of Birth : 13/03/1993

    Age : 20 years

    Marital Status : Single

    Academic Qualification : SPM and pursuing in diploma public

    administration

    Courses Attended : Public Admin

    Skills : 1) Excellence in Operation Management

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    2) Easy to make good relation with third parties

    Business experience : None

    Present Occupation : Operation Manager at Fruity Cool

    Working experience : Work as promoter at Jakel.

    Capital contribution : RM 12500

    Financial Manager

    Name : Siti Noor ZarifahBintiA.Rahman

    Identity Card Number : 930209-11-5310

    Address :Wangsa Maju,seksyen 1, Setapak,53300 Kuala

    Lumpur

    Telephone Number : 013-3422608

    Date of Birth : 09/02/1993

    Age : 20 years old

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    Marital Status : Single

    Academic Qualification : SPM and pursuing in diploma public admin

    Courses Attended : Public admin

    Skills : 1) Excellence in calculating

    Business experience : None

    Present Occupation : Financial Manager at Fruity Cool

    Working Experience : Promoter at Jaya Jusco

    Capital contribution : RM 12500

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    Marketing Manager

    Name : Khusnanida Binti Zakaria

    Identity Card Number : 910228-06-5330

    Address :No.16,Jln Anggerik,47100,Puchong

    Perdana,Selangor

    Telephone Number : 019-2067538

    Date of Birth : 28/02/1991

    Age : 22 years old

    Marital Status : Single

    Academic Qualification : SPM and pursuing in diploma public

    admin

    Courses Attended : Public Admin

    Skills : 1) Creative thinker

    2) Certificate in typing and computerizing

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    Business Experience : None

    Present Occupation : Marketing Manager at Fruity Cool

    Working Experience : Promoter at Ekonomi Berjaya SdnBhd

    Capital contribution : RM 12500

    4.0 BUSINESS LOCATION

    6.0 ORGANIZATIONAL

    PLAN

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    6.0 INTRODUCTION TO ORGANIZATION

    Vision

    To become the Worlds Premier Frozen Yogurt Company, Offering Healthier,

    Superior Tasting Products, To People Around The World!

    Mission

    To create the finest quality natural frozen yogurt product with a commitment to

    incorporating the freshest and richest ingredients into a world class product.

    To meet the highest standards of excellence with superb service and product offerings

    in a friendly, sparkling, and soothing atmosphere

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    To relentlessly seek out and proactively responds to the changing needs of our

    customer

    To create an enlightening in which an entire family can enjoy additional bonding time

    away from home.

    Objective

    LoveFroyo focuses on being the leading company that specializes in dairy products

    industry alongside with taking care of the community as our social responsibility. By

    doing this, we do not only can develop the nation now, but we can also prevent the

    percentage of critical disease that is quite worrisome for the next generation. This is

    because LoveFroyo offers a superior alternative that provides healthy and tasty toppings,

    with frozen yogurt that is naturally great source of calcium, protein and vitamin,

    cholesterol free and less sugar that are very healthy for the body.

    The main objectives of LoveFroyo are firstly to create the brand awareness among the

    community, especially for the three major boosters of the country, consisting of the

    children, teenagers and adult for out nutritious frozen yogurt. We believe this good attitude

    should be taught in the early age, so that they will prefer nutritious food for their

    development and also to avoid and even prevent any unwanted sickness in the early age.

    The parent also should take the good nutrition product to get a healthier life.Besides that,

    Love Froyo also focuses on achieving our targeted sales, which is RM 934,000 for first

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    year of the operation. In order to achieve that target sales, we will always try to promote

    LoveFroyo in every way that we can, and that includes the use of mass media regularly

    and also the internet.

    Other than that, LoveFroyo also focuses on

    expanding and establishing our business all over

    Malaysia, by establishing the branch outlets all over

    Malaysia, so that Malaysians can enjoy our

    nutritious frozen yogurt. Lastly, Love Froyo also

    stress on the full enjoyment the quality time the customer spend in our store. LoveFroyo

    provides an enlightening atmosphere for the customer, especially the families that spend

    their quality time together at our store, such as a harmonic music background, a calm

    viewpoint and also the playground for the children so that they feel homey, even if they

    are not at home.

    6.1 BUSINESS LOGO

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    LoveFroyo

    Indicates that everyone loves, or the lovers of the frozen yogurt

    Cup with frozen yogurt

    Represents our product, frozen yogurt, provided with different sizes of cups

    More Froyo More Healthier

    Means that by eating more LoveFroyo, you will be more healthier since our

    LoveFroyo is the source of calcium, proteins, vitamins, cholesterol free and less sugar

    Red (Intense, Passion)

    Represents our spirit and passion in operating managing the business

    Purple(Extravagant, royalty)

    Represents the luxury that the customer will experience from our frozen yogurt

    Blue(Calm, faith)

    Represents the full satisfaction the customer will feel from our frozen yogurt

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    GENERAL

    MANAGER

    Cik Aqilah Munirah

    Binti Ishamudin

    ADMINISTRATIVE

    MANAGERCik Nor Fateha

    Hidayah Binti Mohd

    Zainuddin

    CLERK

    Nur Akmal

    OPERATION

    MANAGER

    Cik Fatehatul Syifaa

    Maulad Wahi

    STAFF

    Lisa Surihani

    STAFF

    Safee Sali

    STAFF

    Krishni Maniam

    STAFF

    Maya Karoon

    MARKETING

    MANAGER

    Cik Khalifah Nur Ezati

    Binti Hassim

    SUPERVISOR

    Wan Zack

    STAFF

    Hafiz

    STAFF

    Adira

    FINANCIAL

    MANAGER

    Cik Asha Roshada

    Binti Lot Hashim

    6.2 ORGANIZATION CHART

    Figure 2:Organizational chart

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    6.3 MANPOWER PLANNING

    Table 6.1: Position and the number of staff

    POSITION NUMBER OF STAFF

    Managing partner 1

    ADMINISTRATIVE :-

    Administrative partner

    Operation partner

    Marketing partner

    Financial partner

    4

    Staff 8

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    6.4 SCHEDULE OF TASK AND RESPONSIBILITIES

    Table 6.2: Schedule of tasks and responsibilities

    POSITION MAIN TASK

    GENERAL

    MANAGER

    To plan, implement and control the overall

    management of the business in the most cost

    effective and time efficient manner

    To lead the company and develop the corporate

    culture for the organization

    Responsible for the day to day running of the

    company and develops the long term future of

    the organization

    To be accountable to the overall performances

    of the business

    ADMINISTRATIVE

    MANAGER

    Maintains administrative staff by recruiting,

    selecting, orienting, and training employees;

    maintaining a safe and secure work

    environment; developing personal growth

    opportunities.

    Gathering, adapting, storing and distributing

    information within the company.

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    Completes special projects by organizing and

    coordinating information and requirements;

    planning, arranging, and meeting schedules;

    monitoring results.

    Providing document and telecommunication

    management.

    Providing training and development to the staff.

    Managing the many fields of work which the

    employees carry out.

    Ensuring that human and material resources are

    correctly utilized.

    Meeting with other members of management

    and planning for the future.

    OPERATION

    MANAGER

    Improve the operational systems, processes and

    policies in support of companys mission

    Play a significant role in long-term planning,

    including initiative geared toward operational

    excellence.

    Manage and increase the effectiveness and

    efficiency through improvements to each

    function as well as coordination and

    communication between support and business

    functions.

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    Supervise and coach staff in operation

    activities.

    Set and maintain productivity and policies

    Oversee material management and inventory.

    MARKETING

    MANAGER

    To be able to identify the target markets and

    develop the strategies to communicate with

    them.

    Monitors and analyses the market trends

    Exploring ways of improving the existing

    product and services, as well as increasing the

    profitability

    Setting the companys marketing strategies,

    carrying out the marketing and promotional

    activities as well as managing staff

    FINANCIAL

    MANAGER

    To be responsible for managing the financial

    risk of the business

    Responsible for the financial planning and

    record keeping, as well as financial reporting to

    the higher management, encompass

    communicating financial performances and

    forecast to the higher management

    To develop and analyze the information to

    assess the current and future financial status of

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    6.5 EMPLOYEES INCENTIVE SCHEME

    i)

    Bonus

    Bonus is an initiative given to each of the employee. Our company will give bonus by

    giving half of the total remuneration for the month at the end of the year. Besides that,

    bonus also encourage employee to work hard to fulfill their responsibility at our

    company.

    ii) EPF (Employee Provident Fund)

    Government has already located EPF for each employee will get 13% of their total

    remuneration for every month. EPF is known as saving for old time because EPF has a

    limited time to take it. The EPF will be paid by the company.

    iii) SOCSO

    The SOCSO is known as insurance to the employee. The SOCSO is located by

    government 2.4% for every month of their total remuneration to the employee. The

    SOCSO can only be taken when the employee past away and the family can get the

    benefits.

    iv)

    Medical leave

    the business

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    For each employee, they will give 24 days per year for medical leave. This medical leave

    can be taken without medical certification from clinic.

    v) Day Offs

    The holiday is given 1 day in a week for each employee. For information, our company

    has shift for each worker, so they get can 1 day leave in a week.

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    6.6 SCHEDULE OF REMUNERATION

    POSITION NO MONTHLY

    SALARY

    (RM)

    EPF

    CONTRIBUTION

    13% (RM)

    SOCSO

    2.4%

    (RM)

    AMOUNT

    (RM)

    General Manager 1 2,500 325 60 2,885

    Administrative

    Manager

    1 2,000 260 48 2,308

    Financial Manager 1 2,000 260 48 2,308

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    Table 6.3: Remuneration for Administrative Staff

    6.7 LIST OF FURNITURE, FITTING AND OFFICE EQUIPMENT

    Table 6.4: List of Furniture, Fittings and Equipment

    ITEM QUANTITY

    (unit)

    PRICE/PER

    UNIT

    (RM)

    TOTAL COST

    (RM)

    Telephone 2 50 100

    Clerk

    (administration)

    1 1,200 156 29 1,385

    TOTAL 7,700 1,001 185 8,886

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    Air Conditioner 2 sets 1,000 2,000

    Fire Extinguisher 1 set 150 150

    Computer 2 sets 1,500 3,000

    Table and chair

    foroffice

    6 sets 190 1,140

    Table and chair

    for store

    8 sets 250 2,000

    Toppings rack 1 set 200 200

    File rack 7 sets 40 280

    TOTAL 29 sets 3,380 8,870

    Office and shop

    renovation

    - - 5,000

    TOTAL 13,870

    6.8 ADMINISTRATIVE BUDGET

    Table 6.5: Administrative Budget

    ADMINISTRATIVE BUDGET

    Particulars F.Assets Monthly

    Exp.

    Others Total

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    Fixed Assets

    Land & Building - -

    Office Furniture 8,870 8,870

    Motor Vehicle 10,000 10,000

    Working Capi tal

    Salaries, EPF & SOCSO 8,886 8,886

    Rent 5,000 5,000

    Petrol 50 50

    Pre-Operat ions & OtherExpendi ture

    Other Expenditure -

    Deposit (rent, utilities, etc.) 2,000 2,000

    Business Registration &Licences

    150 150

    Insurance & Road Tax for MotorVehicle

    1,200 1,200

    Other Pre-OperationsExpenditure

    5,000 5,000

    Total 18,870 13,936 8,350 41,156

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    7.0 MARKETING

    PLAN

    7.1 MARKETING OBJECTIVES

    LoveFroyosmarketing project mainly focuses on these objectives:

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    1) Introduce frozen yogurt in a new fresh way

    LoveFroyos core business is manufacturing frozen yogurts, so the main objective of

    the marketing project of LoveFroyo would be to introduce frozen yogurt in a new fresh

    way, where we provide a healthier side of dessert with low fat and low sugar frozen

    yogurt.

    2) Increase the sales of the product and services at least RM 70,000 per month in

    accordance with religious and ethical practices.

    This marketing objective will be accomplished by focusing on what we call Draw,

    Frequency and Volume:

    (Draw) - Increase market share by attracting new customers.

    (Frequency) - Increase sales frequency by motivating repeat customers to

    return more often.

    (Volume) - Increase sales volume (per order) by motivating customers topurchase more products per visit.

    3) Promote greater consumer awareness of LoveFroyo (to build brand equity)

    The promotion and marketing strategies used will serve consumers the important

    information about our product, so that the consumers will acknowledge our product

    hence will create a great awareness on LoveFroyo

    7.2 PRODUCT AND DESCRIPTION

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    Nowadays, Malaysian especially in Kuala Terengganu is becomingly health conscious.

    As we all know, eating healthy foods can sometimes mean you do not get to eat a lot of

    delicious food. At LoveFroyo we provide the tasty, health and nutritious frozen yogurt

    that you never met. At our store, we offer you with self-service machines to choose

    different flavor of frozen yogurt with variety topping on it. There are limitless

    possibilities to what you can end up with. From vanilla yogurt with strawberries and

    peaches, to a peanut butter yogurt mixed with chocolate yogurt with M&Ms, chocolate

    syrup and so on. The possibilities are endless.

    Best of all, you get to decide on every detail and decorate your own yogurt. Then, put

    the frozen yogurt cups on scale and pay by the ounce. LoveFroyo store here to comfort

    you by chilling and relaxing with loved ones as you will fall for our hip and contemporary

    feel at the store. We include LCD televisions and great music. In other words, people

    come for the frozen yogurt, but they stay because of ambient setting. Feels like a home!

    Besides that, basically we are offering you self-service machine at our store but we are

    diligently offers on delivery service at your door steps.

    LoveFroyo offers frozen yogurt as an alternative to ice cream or other frozen desserts.

    Besides, frozen yogurt that we served is a nutrient that filled cultured dairy product with

    many health benefits such as help to lower cholesterol, blood pressure and risk of colon

    cancer. Our frozen yogurt also made up from low fat milk which very suitable for person

    who in diet. Even people that are moderately lactose intolerant can enjoy our frozen

    yogurt. There two types of frozen yogurts we offered which are tart and creamy which are

    30 flavors and 15 different toppings. Here some of the lists of frozen yogurt and the

    toppings:

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    Table 7.1:Lists of Frozen Yogurt and The Topping

    FROZEN YOGURT:

    TART

    FROZEN YOGURT:

    CREAMY

    TOPPINGS

    Apple Cappuccino Nata de coco

    Guava Red velvet Real Lychee

    Pomegranate Vanilla Chocolate Rice

    Strawberry Chocolate Gummy bears

    Triple berry Marshmallow Corn flakes

    Mango Strawberry Banana Cookies

    Kiwi Cookie N Cream Chocolate wafer rolls

    Lemon Chocolate Peanut Butter Mix Jelly

    Lychee Root Beer Baby Pop Passion

    Orange Taro Sea Coconut in Syrup

    Papaya Tropical Real Banana

    Peach Coconut Strawberries Dice

    Rasberry Coffee Peanut

    Watermelon Pistachio Macadamia Nut

    Grape Cinnamon Bun Almond

    Our product is very special compared to others because of our secret recipe and mixed

    with full of love. That is why we call our frozen yogurt as LoveFroyo!

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    7.3 TARGET MARKET

    Strategy for Selecting Target Market

    In order to market the products, LoveFroyo segments the target market based on the

    geographic segmentation, demographic segmentation and psychographic segmentation.

    LoveFroyo that originally operates in the capital of Terengganu pays attention to the area

    within Jalan Sultan Zainal Abidin, Kuala Terengganu where there are schools, hotel and

    even the stores located there which hopefully will attract our target customers, such as

    students, professionals and even tourists to come and buy our frozen yogurt. According to

    this segmentation, we focusing our target market who live about 10 kilometers around the

    store.

    Other than that, LoveFroyo also divides the market into demographic variations such

    as age, gender, income, ethic and even family life cycle. LoveFroyo offers the yogurt to all

    suitable ages, from children to adults. The frozen yogurt is also offered to all genders,

    female or males and all ethnics or races in Kuala Terengganu, which includes the common

    race of Malays, Chinese and Indians. Apart from that, consumers income may also

    prevent them from buying our products. So, due to this particular reason, LoveFroyo

    mainly focus on customer with the minimum income of RM900 to the higher income

    group. LoveFroyo also includes the family life cycle as the important factor to divide the

    market by offering the frozen yogurt to the combination of ages, marital status and even

    the presence and absence of children suits their preferences.

    Besides that, LoveFroyo also divides the market based on psychographic

    segmentation which includes the personality and lifestyles. People like many things, so we

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    mainly target our customers based on their personality and lifestyles by offering them our

    nutritious yogurt for diet people with various toppings with nutrients such as strawberry,

    kiwi, apple and others.

    Expected Target Market

    As been informed, LoveFroyo deals with business pertaining frozen yogurts for the yogurt

    lovers. We offer services and also nutritious yogurts for our tropical climate customers to

    enjoy any time for the season. After analyzing our potential target market, we conclude

    that the customers that are expected to enjoy our products as below:

    Figure 3:Percentage of Target Market

    52%38%

    10%

    TARGET MARKET

    FAMILIES

    STUDENTS

    OTHERS

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    7.4 MARKET SIZE

    Table 7.2: Market size for sales of LoveFroyo

    Notes: LoveFroyo offers RM 5.00 per 100gm. We estimated every customer purchase

    260gm equivalent to RM 13.00.

    Total sales per week

    Frozen Yogurt : RM 19,458

    TOTAL : RM 19,458

    Market size per month = RM 19,458 x 4 weeks

    = RM 77,832

    Market size per year = RM 77,833x 12 months

    Target Market Estimated

    Population

    Potential

    Purchase

    (%)

    Average

    Spending/week

    (RM)

    Purchase/week

    (RM)

    Families 6,526 11 15 10,768

    Students 5,699 12.6 10 7,180

    Others 3,595 3 14 1,510

    TOTAL 19,458

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    = RM 934,000

    7.5 COMPETITORS

    How Will We Compete?

    LoveFroyo, is a self-serve business, operated at the eye of Kuala Terengganu. This

    location is quite strategic since there are many operating stores and this will intrigue many

    target customers to come to our store. This can be considered as one of the benefits we

    gain since LoveFroyo is the only frozen yogurt store within the location. In addition to

    being a self-serve business, we will offer up to 30 flavors (plus three flavor twists),

    different flavors each day, with upwards of 15 toppings. Hence, the customers will have

    the freedom to choose and decorate their own yogurt to eat. We will be charging the

    yogurt based on the weight of it, instead of the size of the cup chosen so that the customer

    wont feel burdened. By doing this, we can indirectly increase our margin. Apart from

    that, we offer special delivery for the customers within 3km from our location with no cost

    which considers each order is amounted at minimum RM13.00 per cup. This will make us

    different from our other competitor like Tutti Frutti mainly we hope that the customer will

    be attracted to use our service and eat our frozen yogurt. The following schedule explains

    briefly the strengths and weaknesses of our competitors.

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    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    Table 7.3: Competitors strength and weakness

    COMPETITORS

    NAME

    STRENGTHS WEAKNESSES

    Tutti Fruitti

    Lot 5032, Ground

    Floor, Jln. Sultan

    Zainal Abidin, 20000

    Kuala Terengganu.

    Have two branches in

    Kuala Terengganu

    Pioneer of frozen

    yogurt in Malaysia

    Product at

    moderate price.

    Mc Donalds

    Lot 3540, Jln Sultan

    Mohammad, Padang

    Hiliran, 21100 Kuala

    Terengganu

    Have a variety types of

    ice-cream

    Famous brand

    Reasonable price

    High calories

    Not suitable for

    lactose allergic

    High sugar level

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    7.6 MARKET SHARE

    Table 7.4:Market share before LoveFroyo entering the market

    Competitors Percentage of Shares

    (%)

    Market Size

    (RM)

    Tutti Frutti 70 3,269,000

    Mc Donald 30 1,401,000

    TOTAL 4,670,000

    Figure 4:Percentage Distribution of Market Share before Entrance

    70%

    30%

    Percentage Distribution of Market Share before

    Entrance

    Tutti Frutti

    Mc Donald

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    Table 7.5:Market share after LoveFroyo entering the market

    Competitors Percentage of Shares

    (%)

    Market Size

    (RM)

    Tutti Frutti 65 3,035,500

    Mc Donald 15 700,500

    LoveFroyo 20 934,000

    TOTAL 4,670,000

    Figure 5: Percentage Distribution of Market Share after Entrance

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    Estimated market share for LoveFroyo is 20% or RM 934,000 per year. We have our

    own strategy to increase the market share and market sales. We will introduce new

    flavors for every month and make a promotion to make sure that our customer will

    always repurchase our product.

    65%

    15%

    20%

    Percentage Distribution of Market Share after Entrance

    Tutti Frutti

    Mc Donald

    LoveFroyo

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    7.6 SALES FORECAST

    LoveFroyo is offered a healthy and nutritious frozen yogurt that it distributes in Kuala

    Terengganu. Its survey of the target market area shows that the market size for frozen

    yogurt is about RM 77,832 per month. LoveFroyo is confident can achieve 20% market

    share which is equivalent to RM 934,000 per year. LoveFroyo is identified seasonal

    factors that influence customers purchases among them are Chinese New Year, Hari Raya

    Puasa, Hari Raya Haji, school holidays as well as weddings that are often held during the

    school holidays. If Hari Raya Puasa is expected within July to August, Hari Raya Haji will

    be in October, school holidays in May and December.

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    Table 7.6:Sales Forecast

    YEAR MONTH SALES FORECAST(RM)1 January 77,000

    February 78,000

    March 72,000

    April 73,000

    May 76,000

    June 79,000

    July 79,000

    August 77,000

    September 79,000October 80,000

    November 80,000

    December 84,000

    1 Total 934,000

    2 Total 1,120,800

    3 Total 1,344,960

    Sales forecast is computed monthly for the first year and annually for the second and

    third year. The table shows an increase in sales is 20% per annum.

    7.7 MARKETING STRATEGIES

    LoveFroyo has own marketing strategy in order to run our business as we had planned.

    We need to make sure that our strategy is good enough to generate more sales and initial

    buyers. There are 4 major strategies that we need to focus which is:

    Product

    Price

    Place

    Promotion

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    Product and Service Strategy

    We serve yogurts with variety of flavors and tasty toppings. We provide the product

    through self-service yogurt machines to ease the customers. We also diligently offer free

    delivery on your doorstep, with the location reach within 3km from our store. Our product

    strategies are as follows:

    1) Brand of LoveFroyo

    LoveFroyo is originally taken from Love Frozen Yogurt, which literally means that

    everybody loves frozen yogurts. It is easy to pronounce and even remember so that

    they will be able to differentiate our brand with the other products. Furthermore its

    show the love that everyone get when eating our product.

    Figure 6: LoveFroyo Logo

    2) Quality

    LoveFroyo always make sure its quality is at the best for customer satisfaction. Our

    product quality is at a higher level because the material that is use in our product is

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    from the best material in the industry. The product is produce in accurate amount

    based on material needed. We use vegetable additives to stabilize the yogurt, reducing

    crystallization and increasing the temperature at which the yogurt will melt for closing

    operation. This stabilization ensures that the frozen yogurt maintains a smooth

    consistency regardless of handling or temperature change.We are not using artificial

    coloring or any animal gelatin. The freshness of our product will generate our sales

    when customer is satisfied with our product. We also make sure the store is always in

    clean and attractive.

    3) Design

    Design is also one of our strategies to attract customer. We attract customer by using

    attractive color of chairs, tables and wallpaper, so that the customer will interested to

    come to our store. Design of our product is different from others, simple and nice to

    see.

    4) Packaging

    In term of packaging is other than product design, we design a beautiful and colorful

    motive in our cup to attract customer. LoveFroyo prepares three different sizes of cup,

    which are small, medium and large. Our cup is designed as make easier in process of

    transportation, storage, display and sales until the product is ready for use. To make

    customer ease to take away, we have cup cover so customers frozen yogurt are not

    exposed to any dirt or bacteria. Our cup designed in three different logo colors to

    show different sizes of cup. Pink color logo to show small cup of frozen yogurt, blue

    is for medium color of cup, and red for large size of frozen yogurt cup. Other than

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    that, we also use tissues and plastic bag with our brand on it. For service packaging is

    different because we use more protected cup.

    Figure 7:Self-services cup

    Figure 8:Frozen Yogurt Spoon

    Figure 9:Take away service

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    Figure 10:Delivery service

    5) Labelling

    We also provide information and description on our cup such as nutrition facts,

    ingredient, and HALAL logo. LoveFroyo is guaranteed from JAKIM the HALAL

    certificate. This is to convince the customer that our product is free from forbidden

    sources.

    Figure 11:HALAL Logo

    6) Fast and high quality

    LoveFroyo serves a high quality frozen yogurt which can be served as desserts and it

    also can be served in an instant since the store has been equipped with the self-service

    yogurt machine. We also provide over thirty different flavors include three flavor

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    twists each day and fifteen different toppings all together. The free delivery service

    offered is guaranteed to reach the customers at maximum of 20 minutes. We are using

    insulated bag for delivery service by motorcycle. The customer can enjoy the frozen

    yogurt while its still cold and froze.

    Figure 12:Insulated bag

    Figure 13:Motorcycle for delivery

    7) Hip and contemporary environment

    LoveFroyo offers a stress free, hip and contemporary store that the customer will be

    able to cherish their time together with the loved ones. We also provide a cozy store

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    equipped with set of fancy table and chairs, LCD TV, music, suitable lighting and

    beautiful interior design for the customers to enjoy their time at our store.

    Figure 14: Store Decoration

    8) After Sales Service

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    Included in our product is after sales services. We put LoveFroyos facebook, twitter,

    blog, and email so that the customer still can keep in touch and give any comment on

    our product on our page.

    http://www.facebook.com/lovefroyo

    http://www.lovefroyo.blogspot.com/

    https://twitter.com/lovefroyo

    [email protected]

    Pri cing Strategy

    http://www.facebook.com/lovefroyohttp://www.facebook.com/lovefroyohttp://www.lovefroyo.blogspot.com/http://www.lovefroyo.blogspot.com/https://twitter.com/lovefroyohttps://twitter.com/lovefroyomailto:[email protected]:[email protected]://twitter.com/lovefroyohttp://www.lovefroyo.blogspot.com/http://www.facebook.com/lovefroyo
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    FACEBOOK=FRUITY COOL EAST COAST

    We have our own strategies in set the price of our product. The factors that are we

    considered when setting price is competitors pricing. We need to match the price with our

    competitor price. This is to make sure that our price is not too low or too high. At earlier

    stage which is the introduction stage of our product, we use competition based pricing as

    our pricing strategies. We use this strategy as our introduction price. Its can encourage a

    lot of customer to make an immediate purchasing and generate initial customer.

    Our products price is based on weight of the frozen yogurt. For every 100gm of frozen

    yogurt we will charged RM 5.00 of cup. We set the price ba sed on our competitors price.

    For example, Tutti Frutti set their price RM 5.30 for every 100gm. So, we decided to

    lower the price to win customer heart.

    Distr ibu tion Strategy (Place)

    We have chosen Kuala Terengganu as our main area based on some factors such as

    strategic place, captive area and have a lot of facilities. Since, our location nearest to the

    capital city of Terengganu it will encourage the customers to buy our frozen yogurt.

    Our operation business is located at 104 C, Jalan Sultan Zainal Abidin, 20000 Kuala

    Terengganu. Our focused target customer is within 10km around our store. As we stated

    before, we offer free delivery within 3km in 20 minutes. Here is the example of our target

    customer area:

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    Figure 14:LoveFroyo Location

    In establishing a structured and controllable distribution system to ensure the product

    offered reaches to our target customer, we use direct marketing channel as our distribution

    strategy.

    Figure 15: Marketing channel

    We

    produce our own product and directly sell it to our customer. Customer can order frozen

    yogurt for delivery by contacting our shop number. In offering delivery, customer can

    have our product easily right in front the door in at least 20minutes.

    MANUFACTURER

    (LoveFroyo)CONSUMER

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    Promotion Strategy

    In accordance to introduce our frozen yogurt to consumer, we need to make a promotional

    strategy to build customer awareness about our product and our services. We advertise our

    product in many ways. We had made our own fan page that provides all the information

    about our frozen yogurt and service that we offered.

    We made this fan page because nowadays, people tend to find a product just by a

    fingertip. Our customer can leave a comment about our product on our fan page. We will

    improve our business by the comment that is given from our customer. The other

    promotional techniques we use are an outdoor advertisement such as put the signboard of

    our business name, hang our frozen yogurt banner outside the store and along Bandar

    Kuala Terengganu road, distribute flyers and advertise at newspaper (Sinar Harian

    Terengganu).

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    Table 7.7:Table of Advertising Cost

    NO. TYPES FEATURES COST (RM) FREQUENCY

    PERIOD

    1 Signboard Size: 20ft x 4ft

    Colour: White and

    red

    RM 20.00/feet

    = RM 1,600.00

    Once in 5 years

    2 Delivery motorcycle Model: Elite

    Colour: Orange

    RM 5,000.00/bike

    = RM 10,000.00

    Once in 10

    years

    3 Insulated box Colour: Turquoise RM 500.00/box

    = RM 1,000.00

    Once in 5 years

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    Figure 16:Signboard

    4 Television Model: LG

    Size: 42 inches RM 1499.00

    Once in 5 years

    5 Banners Size: 18ft x 3ftColour: White RM 4.00/feet= RM 216.00 Monthly

    6 Bunting Size: 5ft x 2ft

    Colour: White

    Quantity: 1pieces

    RM 4.00/feet

    = RM 40.00

    Monthly

    7 Flyers Size: 10cm x 15cm

    Colour: White

    Quantity: 50pieces

    RM 0.24/pieces

    = RM 12.00

    Monthly

    8 Business card Size: 9cm x 5.5cm

    Colour: White

    Quantity: 50pieces

    RM 0.40/pieces

    = RM 20.00

    Monthly

    9 Newspaper Size: 16cm x12.25cm

    Colour: Black and

    white

    RM 84.00/weekly= RM 336.00

    Monthly

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    Figure 17:Banner

    Figure 18:Bunting

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    FACEBOOK=FRUITY COOL EAST COAST

    Figure 19:Flyers

    Figure 20:Business Card

    Sales Promotion

    In sales promotion, we will give discount to our selected customer like student, disabled

    person and folks with 10% discount. This is called discounting in pricing tactics. As we

    introducing our products in Kuala Terengganu, we offer special discount on our Grand

    Opening that will be held on 1stJanuary 2014. We will give special discount to our first

    10thcustomer and free drinking water.

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    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    We also give a cash discount during any occasion or year end. If there any festival

    nearest to our business, we will join it to let customer know about our existence and to

    build a strong relation with customer.

    There is a cost in every promotion activities that we need to do. Our promotion budget

    is RM 624.00. We will know the effectiveness of our promotion strategy when our sales

    increase and many initial customers comes to our store.

    7.8 MARKETING PERSONNEL

    Table 7.8: Remuneration of Marketing Personnel

    POSITION PERSON SALARY

    (RM)

    EPF

    (13%)

    (RM)

    SOCSO

    (2.4%)

    (RM)

    TOTAL

    (RM)

    Marketing

    Manager

    1 2,000 260 48 2,308

    Sales

    person

    2 1,800 234 43 2,077

    TOTAL 3,800 494 91 4,385

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    KUANTAN, PAHANG.

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    FACEBOOK=FRUITY COOL EAST COAST

    7.9 MANAGING MARKETING ACTIVITIES

    Table 7.9:The Gantt Chart

    Month

    Activities 1 2 3 4 5 6 7 8 9 10 11 12

    1 General briefing to personnel

    2 Advertising and promotion launched

    3 Departmental coordination

    4 Briefing for all distribution channel5 Sales visit

    6 Monitoring and corrective actions

    7 Consolidation

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    KUANTAN, PAHANG.

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    FACEBOOK=FRUITY COOL EAST COAST

    7.10 MARKETING BUDGET

    Table 7.10: Marketing Budget

    MARKETING BUDGET

    PARTICULARS FIXED

    ASSETS

    MONTHLY

    EXPENSES

    OTHERS TOTAL

    F ixed Assets

    Delivery Motorcycle 10,000 10,000

    Signboard 1,600 1,600

    Television 1,499 1,499

    Insulated Box 1,000 1,000

    Working Capital

    Banner 216 216

    Bunting 40 40

    Flyers 12 12

    Business Card 20 20

    Newspaper 336 336

    Salaries, EPF & SOCSO 4,385 4,385

    Petrol 80 80

    Pre-Operations & Other

    Expenditure

    Other Expenditure -

    Deposit (rent, utilities,etc.)

    - -

    Business Registration &

    Licenses

    60 60

    Insurance & Road Tax

    for Motor Vehicle

    162 162

    Other Pre-Operations

    Expenditure

    - -

    Total 14,099 5,089 222 19,410

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    FACEBOOK=FRUITY COOL EAST COAST

    8.0 OPERATIONS

    PLAN

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    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    8.0 OPERATION MANAGEMENT

    8.1 PROCESS PLANNING

    Add milk and water into bucket first.

    Add yogurt powder into the bucket.

    Blend all the ingredients with hand batter.

    Add the flavoring into the mix and blend the mixture.

    Transfer the mixture into the hopper (Frozen yogurt machine).

    Greet customer.

    Customers choose frozen o urt cu s.

    Choose their favorite flavors of frozen

    yogurt.

    Add on toppings on their frozen yogurt.

    Measure milk, yogurt powder, flavor and water.

    Checkin the texture of the mixture.

    Wait until the mixture turns into frozen yogurt.

    Customer calls.

    Take order.

    Staff prepared customers order of

    frozen yogurt and toppings.

    Wrap it into plastic bag.

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    FACEBOOK=FRUITY COOL EAST COAST

    Figure 21:Process flow chart for manufacturing and service of LoveFroyo.

    Measure milk, yogurt powder, flavor and water first.

    Add milk and water into bucket then.

    Add yogurt powder into the bucket.

    Blend all the ingredients with hand batter.

    Add the flavoring into the mix and blend the mixture.

    Transfer the mixture into the hopper (Frozen yogurt machine).

    Check the texture of the mixture.

    Wait until the mixture turns into frozen yogurt.

    Greet customer.

    Customers choose frozen yogurt cups.

    Choose their favorite flavors of frozen yogurt.

    Put their frozen yogurt on weighingscale.

    Add spoon with tissuesand serve to the

    customers.

    Transfer customers order of frozenyogurt to insulated box.

    Delivery man delivered to the

    customers place.

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    Add on toppings on their frozen yogurt.

    Put their frozen yogurt on weighing scale.

    Add spoon with tissues and serve to the customers.

    Customer calls.

    Take order.

    Staff prepared customers order of frozen yogurt and toppings.

    Wrap it into plastic bag.

    Transfer customers order of frozen yogurt to insulated box.

    Delivery man delivered to the customers place.

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    FACEBOOK=FRUITY COOL EAST COAST

    8.2 OPERATION LAYOUT PLAN

    Figure 22:Operation Layout Based On Process

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    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

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    FACEBOOK=FRUITY COOL EAST COAST

    Figure 23:Motorcycle for delivery with insulated box

    8.3PRODUCTION PLANNING

    Output per month (unit) = Average Monthly sales

    Average Price

    = 77,832

    13.00

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    FACEBOOK=FRUITY COOL EAST COAST

    = 5987

    Output per day = Output Per Month

    Working days in a month

    = 5987

    30days

    = 200 unit

    8.4 MATERIAL PLANNING

    Table 8.1: List of raw material required

    NO. RAW MATERIAL SUPPLIER

    1. Yogurt Powder Snowberry Malaysia Sdn Bhd

    No 28, Jalan U1 / 44, Glenmarie

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    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    40150 Shah Alam, Selangor.

    No. Tel: 60-3-55695357

    2. Dutch Lady Low Fat Milk Mydin Wholesale Emporium Sdn. Bhd.

    Mydin Hypermall Terengganu,

    Jalan Sultan Muhammad,

    21100 Kuala Terengganu,

    Terengganu.

    No. Tel: 60-9-6267000

    3. Yogurt Flavoring Gustova Sdn Bhd

    No. 22, Jalan Anggerik Mokara,

    Seksyen 31/60 Kota Kemuning,

    40460 Shah Alam, Selangor.

    No. Tel: 60-3-51222253

    4. Toppings Mydin Wholesale Emporium Sdn. Bhd.

    Mydin Hypermall Terengganu,

    Jalan Sultan Muhammad,

    21100 Kuala Terengganu,

    Terengganu.

    No. Tel: 60-9-6267000

    5. Cups Asia Papercup Industry Sdn Bhd

    No. 52 & 54, Jalan Bulan U5 / 173 (U5 /

    11) , 40150 Selangor Darul Ehsan,

    Sek. U5, Shah Alam, Selangor.

    No. Tel: 60-3-78466663

    6. Plastic bag Moh Chong Yeng,

    116B, Jalan Simpang Tok Ku,

    21000 Chabang Tiga, Terengganu.

    No. Tel: 60-9-6233468

    7. Frozen yogurt machines 6973, Jalan Raja Uda,

    12300 Butterworth, Penang.

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    FACEBOOK=FRUITY COOL EAST COAST

    No. Tel: 60-4-3242924

    8. Weighing scale Mydin Wholesale Emporium Sdn. Bhd.

    Mydin Hypermall Terengganu,

    Jalan Sultan Muhammad,

    21100 Kuala Terengganu,

    Terengganu.

    No. Tel: 60-9-6267000

    9. Insulated box Monzone Manufacturing sdn. Bhd.

    No. 7, Jln Indah Gemilang 1,

    Taman Perindu Gemilang,

    81800 Ulu Tiram, Johor.

    No. Tel: 016-262-1315

    10. Motorcycle Tai Seng Co

    No. 12, Jalan Sultan Ismail,

    20200 Kuala Terengganu, Terengganu.

    No. Tel: 60-9-6228121

    Table 8.2:Bill of materials

    NO. INGREDIENT/RAW

    MATERIAL

    AMOUNT

    REQUIRED/UNIT/MONTH

    TOTAL

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    FACEBOOK=FRUITY COOL EAST COAST

    1. Dutch Lady Low Fat Milk 7.57 L x 8 flavor x 30 days 1816.8 L

    2. Yogurt Powder 2.72kg x 8 flavor x 30days 652.8 kg

    3. Flavoring 0.71 L x 8 flavor x 30days 170.4 L

    4. Toppings:

    Nata de Coco

    Real Lychee

    Chocolate Rice

    Gummy Bears

    Cornflakes

    Cookies

    Chocolate Wafer Rolls

    Mix Jelly

    Baby Pop Passion

    Sea Coconut in Syrup

    Real Banana

    Strawberries Dice

    Peanut

    Macadamia Nut

    Almond

    20 packets

    35 tins

    3 packets

    5 packets

    10 boxes

    10 packets

    10 packets

    20 packets

    20 packets

    35 tins

    10 kg

    30 packets

    3kg

    3kg

    3kg

    20 packets

    35 tins

    3 packets

    5 packets

    10 boxes

    10 packets

    10 packets

    20 packets

    20 packets

    35 tins

    10kg

    30 packets

    3kg

    3kg

    3kg

    5. Cups 230 x 30days 6900 cups

    6. Plastic bag 230 x 30 days 6900 plastics

    Table 8.3:Raw materials requirement schedule/purchase forecast

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    No. Material Quantity Total

    Material

    Requirement

    Cost/unit

    (RM)

    Total Cost

    1. Dutch Lady Low Fat

    Milk

    1816.8 L 1816.8 L 5.49 9974.00

    2. Yogurt Powder 652.8 kg 652.8 kg 16.90 11032.00

    3. Flavoring 170.4 L 170.4 L 33.90 5777.00

    4. Toppings :

    Nata de Coco

    Real Lychee

    Chocolate Rice

    Gummy Bears

    Cornflakes

    Cookies

    Chocolate Wafer Rolls

    Mix Jelly

    Baby Pop Passion

    Sea Coconut in SyrupReal Banana

    Strawberries Dice

    Peanut

    Macadamia Nut

    Almond

    20 packets

    35 tins

    3 packets

    5 packets

    10 boxes

    10 packets

    10 packets

    20 packets

    10 packets

    35 tins10 kg

    30 packets

    3kg

    3kg

    3kg

    20 packets

    35 tins

    3 packets

    5 packets

    10 boxes

    10 packets

    10 packets

    20 packets

    10 packets

    35 tins10 kg

    30 packets

    3kg

    3kg

    3kg

    4.00

    2.00

    2.00

    5.00

    3.00

    1.50

    5.00

    4.00

    10.00

    3.003.00

    10.00

    8.00

    12.00

    25.00

    80.00

    70.00

    6.00

    25.00

    30.00

    15.00

    50.00

    80.00

    100.00

    105.0030.00

    300.00

    24.00

    36.00

    75.00

    5. Cups :

    Small

    Medium

    Large

    Delivery

    1,980

    1,980

    1,980

    960

    1,980

    1,980

    1,980

    960

    0.10

    0.20

    0.30

    0.40

    198.00

    396.00

    594.00

    384.00

    6. Plastic bags 6,900 6,900 0.05 345.00

    TOTAL 29,726.00

    8.5 PURCHASES FORECAST

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    FACEBOOK=FRUITY COOL EAST COAST

    Table 8.4:Purchase Projection

    YEAR MONTH PURCHASES

    PROJECTION(RM)

    1 January 29,726

    February 30,023

    March 30,323

    April 30,627

    May 30,933

    June 31,242

    July 31,555

    August 31,870

    September 32,189

    October 32,511

    November 32,836

    December 33,164

    1 Total 377,0002 Total 395,850

    3 Total 415,643

    The purchases of raw material are computed by 1 % increasedmonthly for the first year,

    followed by 5%increase annually for the second and third year. The projection is as the

    table shown above.

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    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    8.5 MACHINE AND EQUIPMENT PLANNING

    No. of machine required

    = Output per day X standard production time per unit

    Machine productive time per day

    = 200 X 8mins

    (12 hoursX60mins)

    = 3 units

    Table 8.5:Machine and equipment requisition planning schedule

    No. Machine Quantity Price/unit

    (RM)

    Total price

    (RM)

    1. Frozen yogurt

    machine

    3 50,000.00 150,000.00

    2. Refrigerator 1 500.00 500.00

    3. Weighing scale 1 100.00 100.00

    4. Air conditioner 2 1,500.00 3,000.00

    5. Spatula 10 5.00 50.00

    6. Bowl 10 15.00 150.00

    7. Canister 5 6.00 30.00

    8. Spoon 5 2.00 10.00

    TOTAL 153,340.00

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    KUANTAN, PAHANG.

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    FACEBOOK=FRUITY COOL EAST COAST

    8.6 MANPOWER PLANNING

    No. of workers required

    = Production capacity per hour required X Standard production time per unit

    Capacity per hour

    = 200 X 8 mins

    (6hoursX60 mins)

    = 4 workers

    Table 8.6:Direct labor planning schedule

    POSITION NO. OF

    STAFF

    SALARY/

    MONTH

    (RM)

    TOTAL GROSS

    SALARY/

    MONTH

    (RM)

    EPF

    (RM)

    13%

    SOCSO

    (RM)

    2.4%

    TOTAL

    (RM)

    Operation

    Manager

    1 2,000.00 2,000.00 260.00 48.00 2,308.00

    Supervisor 2 1,300.00 2,600.00 338.00 62.00 3,000.00

    Employee 4 900.00 3,600.00 468.00 86.00 4,154.00

    TOTAL 7 8200.00 1066.00 196.00 9462.00

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    FACEBOOK=FRUITY COOL EAST COAST

    8.7 DIRECT LABOR JOB SCOPE

    Table 8.7:Operation Personnel Job Scope

    Position Responsibility

    Operation Manager Responsible for ensuring and improving the

    performance, productivity, efficiency and

    profitability of departmental and organizational

    operations through the provision of effective

    methods and strategies.

    Supervisor Supervise the operations of a specific area of a

    company. Supervisor jobs are necessary in almost

    every type of career field including service,

    business, manufacturing and others.

    Employees Prepare the raw material to make frozen yogurt and

    to make sure the machines operate in the right

    temperature, make sure the store in good condition.

    Have to make sure customers orders are delivered

    in good condition and in time for delivery services.

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    FACEBOOK=FRUITY COOL EAST COAST

    8.8 OPERATION OVERHEADS REQUIREMENTS

    Table 8.8:Overhead Costs

    No. Overheads Cost

    1. Utilities 2,500.00

    2. Insurance 1,200.00

    3. Repairs and maintenance 1,500.00

    4. Indirect materials 1,000.00

    TOTAL 6,200.00

    8.9 OPERATION LOCATION

    Operation address: 104-C, Jalan Sultan Zainal Abidin, 20000 Kuala Terengganu.

    Figure 24:Operation location map

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    8.10 BUSINESS AND OPERATION HOURS

    Table 8.9: Business hours and operation hours

    Business hours Time

    10am11pm

    DayEveryday

    SundaySaturday

    Operation hours Time

    9am12am

    Day

    Everyday

    SundaySaturday

    8.11 LICENSE, PERMITS AND REGULATIONS

    Table 8.10: License, permits and regulations cost

    NO. LICENSE/PERMITS/REGULATIONS AGENCY COST

    (RM)

    1 Permit for emigrant workers Jabatan Imigresen

    Terengganu,

    Malaysia

    463.00

    2 Typhoid injection Hospital Sultanah

    Nur Zahirah

    180.00

    3 Certification of HALAL Jabatan

    Kemajuan Islam

    400.00

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    FACEBOOK=FRUITY COOL EAST COAST

    Malaysia

    TOTAL 1,043.00

    8.12 OPERATION BUDGET

    Table 8.11: Operation expenditure

    OPERATIONS BUDGET

    Particulars Fixed

    Assets

    Monthly

    Expenses

    Others Total

    F ixed Assets

    Machines & Equipment 150240

    150,240

    Air Conditioner 30003,000

    Weighing scale 100

    100

    Refrigerator 500

    500

    Working Capital

    Raw Materials & Packaging29,726 29,726

    Carriage Inward & Duty

    100 100Salaries, EPF & SOCSO

    9,462 9,462

    Overheads

    6,200 6,200

    Miscellaneous58 58

    Pre-Operations & Other Expenditure

    Other Expenditure-

    Deposit (rent, utilities, etc.)

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    FACEBOOK=FRUITY COOL EAST COAST

    500 500

    Business Registration & Licences

    1,043 1,043Insurance & Road Tax for Motor

    Vehicle - -

    Other Pre-Operations Expenditure- -

    Total 153,840 45,546 1,543 200,929

    8.13 IMPLEMENTATION SCHEDULE

    Table 8.12: Implementation schedule

    Activities Deadlines Durations

    Incorporation of business January - March 2013 3 months

    Application for permits

    and license

    January - April 2013 4 months

    Searching for business

    premise

    February - March 2013 3 months

    Procurement of machines

    and raw materials

    April - June 2013 3 months

    Recruitment of labors June 2013 1 month

    Installation of machines June 2013 1 month

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    9.0 FINANCIAL

    PLAN

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    9.1 PROJECTED ADMINISTRATIVE EXPENDITURE

    Table 9.1: Administrative Budget

    ADMINISTRATIVE BUDGET

    Particulars F.Assets Monthly

    Exp.

    Others Total

    F ixed Assets

    Land & Building - -

    Office Furniture 8,870 8,870Motor Vehicle 10,000 10,000

    Working Capital

    Salaries, EPF & SOCSO 8,886 8,886

    Rent 5,000 5,000

    Petrol 50 50

    Pre-Operations & Other

    Expenditure

    Other Expenditure -

    Deposit (rent, utilities, etc.) 2,000 2,000

    Business Registration & 150 150

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    Licences

    Insurance & Road Tax for Motor

    Vehicle

    1,200 1,200

    Other Pre-Operations

    Expenditure

    5,000 5,000

    Total 18,870 13,936 8,350 41,156

    9.2 PROJECTED MARKETING EXPENDITURE

    Table 9.2: Marketing Budget

    MARKETING BUDGET

    Particulars F.Assets Monthly

    Exp.

    Others Total

    F ixed Assets

    Delivery Motorcycle 10,000 10,000

    Signboard 1,600 1,600

    Television 1,499 1,499

    Insulated Box 1,000 1,000

    Working Capital

    Banner 216 216

    Bunting 40 40

    Flyers 12 12

    Business Card 20 20

    Newspaper 336 336

    Salaries, EPF & SOCSO 4,385 4,385

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    Petrol 80 80

    Pre-Operations & Other

    ExpenditureOther Expenditure -

    Deposit (rent, utilities, etc.) - -

    Business Registration &

    Licences

    60 60

    Insurance & Road Tax for

    Motor Vehicle

    162 162

    Other Pre-Operations

    Expenditure

    - -

    Total 14,099 5,089 222 19,410

    9.3 PROJECTED OPERATIONS EXPENDITURE

    Table 9.3: Operations Budget

    OPERATIONS BUDGET

    Particulars F.Assets Monthly

    Exp.

    Others Total

    F ixed AssetsMachines & Equipment 150240 150,240

    Air Conditioner 3000 3,000

    Weighing scale 100 100

    Refrigerator 500 500

    Working Capital

    Raw Materials & Packaging 29,726 29,726

    Carriage Inward & Duty 100 100

    Salaries, EPF & SOCSO 9,462 9,462

    Overheads 6,200 6,200

    Miscellaneous 58 58

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    Pre-Operations & Other

    Expenditure

    Other Expenditure -Deposit (rent, utilities, etc.) 500 500

    Business Registration &

    Licences

    1,043 1,043

    Insurance & Road Tax for Motor

    Vehicle

    - -

    Other Pre-Operations

    Expenditure

    - -

    Total 153,840 45,546 1,543 200,929

    9.4 PROJECTED SALES AND PURCHASES

    Table 9.4: Sales Projection

    SALES PROJECTION

    Month 1 77,000

    Month 2 78,000

    Month 3 72,000

    Month 4 73,000

    Month 5 76,000

    Month 6 79,000

    Month 7 79,000

    Month 8 77,000

    Month 9 79,000

    Month 10 80,000

    Month 11 80,000

    Month 12 84,000

    Total Year 1 934,000

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    ToTal Year 2 1,120,800

    Total Year 3 1,344,960

    Table 9.5: Purchase Projection

    PURCHASE PROJECTION

    Month 1 29,726

    Month 2 30,023

    Month 3 30,323

    Month 4 30,627

    Month 5 30,933Month 6 31,242

    Month 7 31,555

    Month 8 31,870

    Month 9 32,189

    Month 10 32,511

    Month 11 32,836

    Month 12 33,164

    Total Year 1 377,000

    ToTal Year 2 395,850

    Total Year 3 415,643

    9.5 COLLECTION FOR SALES AND PAYMENT FOR PURCHASES

    Table 9.6: Collection for Sales

    CASH COLLECTIONS FOR SALESIn the month of sale 100%

    1 month after sale

    2 months after sale

    Total 100%

    Table 9.7: Payment for Purchases

    CASH PAYMENTS FOR PURCHASES

    In the month of purchase

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    1 month after purchase

    2 months after purchase 100%

    Total 100%

    9.5 PROJECT IMPLEMENTATION COST AND SOURCES OF

    FINANCE

    Table 9.8: Implementation Cost

    PROJECT IMPLEMENTATION COST & SOURCES OF FINANCE

    Project Implementation Cost Sources of Finance

    Requirements Cost Loan Hire-

    Purchase

    Own Contribution

    Fixed Assets Cash Existing

    F. Assets

    Land & Building

    Office Furniture 8,870 8,870

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    Motor Vehicle 10,000 10,000

    Delivery Motorcycle 10,000 10,000

    Signboard 1,600 1,600

    Television 1,499 1,499

    Insulated Box 1,000 1,000

    Machines & Equipment 150,240 10,000 140,240

    Air Conditioner 3,000 3,000

    Weighing scale 100 100

    Refrigerator 500 500

    Working

    Capital

    (2 Months)

    Administrative 27,872 10,000 17,872

    Marketing 10,178 5,000 5,178

    Operations 91,092 50,000 41,092

    Pre-Operations & Other

    Expenditure

    10,115 5,000 5,115

    Contingencies 10% 32,607 32,607

    TOTAL 358,673 80,000 10,000 258,673 10,000

    Table 9.9: Source of Finance

    SOURCES OF FINANCE SCHEDULE

    A. EQUITY CONTRIBUTION (RM) (RM)

    Cash

    Aqilah Munirah 50000

    Nor Fateha Hidayah 45000

    Fatehatul Syifaa 45000

    Khalifah Nur Ezati 45000

    Asha Roshada 45000

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    230000

    Assets

    Motor Vehicle 10,000

    10,000

    B.EXTERNAL SOURCES

    Hire Purchase-Delivery Motor 10,000

    Loan 80,000

    90,000

    C. OTHER SOURCES 0Total Sources of Finance 330,000

    Table 9.10: Loan Repayment

    LOAN REPAYMENT SCHEDULE

    Amount: 80,000

    I nterest Rate: 5%

    Duration (years): 5

    Method: Annual Rest

    Year Principal Interest Total Payment Principal Balance

    - - 80,000

    1 16,000 4,000 20,000 64,000

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    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    2 16,000 3,200 19,200 48,000

    3 16,000 2,400 18,400 32,000

    4 16,000 1,600 17,600 16,0005 16,000 800 16,800 -

    Table 9.11:

    HIRE-PURCHASE REPAYMENT SCHEDULE

    Amount 10,000

    I nterest Rate 5%

    Duration (yrs) 5

    Year Principal Interest Total Payment Principal Balance

    - - 10,000

    1 2,000 500 2,500 8,000

    2 2,000 500 2,500 6,000

    3 2,000 500 2,500 4,000

    4 2,000 500 2,500 2,000

    5 2,000 500 2,500 -

    9.6 DEPRECIATION SCHEDULES

    Table 9.12:Depreciations Table

    Fixed Asset Office Furniture

    Cost (RM) 8,870

    Method Straight Line

    Economic Life (years) 5

    Annual Accumulated

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    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    Year Depreciation Depreciation Book Value

    - - 8,870

    1 1,774 1,774 7,0962 1,774 3,548 5,322

    3 1,774 5,322 3,548

    4 1,774 7,096 1,774

    5 1,774 8,870 -

    Fixed Asset Motor Vehicle

    Cost (RM) 10,000

    Method Straight Line

    Economic Life (years) 5

    Annual Accumulated

    Year Depreciation Depreciation Book Value

    - - 10,000

    1 2,000 2,000 8,000

    2 2,000 4,000 6,000

    3 2,000 6,000 4,000

    4 2,000 8,000 2,000

    5 2,000 10,000 -

    Fixed Asset Delivery Motorcycle

    Cost (RM) 10,000

    Method Straight Line

    Economic Life (years) 10

    Annual Accumulated

    Year Depreciation Depreciation Book Value

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    Fixed Asset Signboard

    Cost (RM) 1,600

    Method Straight Line

    Economic Life (years) 10

    Annual Accumulated

    Year Depreciation Depreciation Book Value

    - - 1,600

    1 160 160 1,440

    2 160 320 1,280

    3 160 480 1,120

    4 160 640 960

    5 160 800 800

    6 160 960 640

    7 160 1,120 480

    8 160 1,280 320

    9 160 1,440 160

    10 160 1,600 -

    Fixed Asset Television

    Cost (RM) 1,499

    Method Straight Line

    - - 10,000

    1 1,000 1,000 9,000

    2 1,000 2,000 8,0003 1,000 3,000 7,000

    4 1,000 4,000 6,000

    5 1,000 5,000 5,000

    6 1,000 6,000 4,000

    7 1,000 7,000 3,000

    8 1,000 8,000 2,000

    9 1,000 9,000 1,000

    10 1,000 10,000 -

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    Economic Life (years) 5

    Annual Accumulated

    Year Depreciation Depreciation Book Value- - 1,499

    1 300 300 1,199

    2 300 600 899

    3 300 899 600

    4 300 1,199 300

    5 300 1,499 -

    Fixed Asset Insulated Box

    Cost (RM) 1,000

    Method Straight Line

    Economic Life (years) 5

    Annual Accumulated

    Year Depreciation Depreciation Book Value

    - - 1,000

    1 200 200 800

    2 200 400 600

    3 200 600 400

    4 200 800 200

    5 200 1,000 -

    Fixed Asset Machines & Equipment

    Cost (RM) 150,240

    Method Straight Line

    Economic Life (years) 5

    Annual Accumulated

    Year Depreciation Depreciation Book Value

    - - 150,240

    1 30,048 30,048 120,192

    2 30,048 60,096 90,144

    3 30,048 90,144 60,096

    4 30,048 120,192 30,048

    5 30,048 150,240 -

    Fixed Asset Air Conditioner

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    Cost (RM) 3,000

    Method Straight Line

    Economic Life (years) 5Annual Accumulated

    Year Depreciation Depreciation Book Value

    - - 3,000

    1 600 600 2,400

    2 600 1,200 1,800

    3 600 1,800 1,200

    4 600 2,400 600

    5 600 3,000 -

    Fixed Asset Weighing scale

    Cost (RM) 100

    Method Straight Line

    Economic Life (years) 5

    Annual Accumulated

    Year Depreciation Depreciation Book Value

    - - 100

    1 20 20 80

    2 20 40 60

    3 20 60 40

    4 20 80 20

    5 20 100 -

    Fixed Asset Refrigerator

    Cost (RM) 500

    Method Straight Line

    Economic Life (years) 5

    Annual Accumulated

    Year Depreciation Depreciation Book Value

    - - 500

    1 100 100 400

    2 100 200 300

    3 100 300 200

    4 100 400 100

    5 100 500 -

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    Fruity CoolLOT 52, GROUND FLOOR EAST COAST MALL

    KUANTAN, PAHANG.

    Tel No =09-5361828

    FACEBOOK=FRUITY COOL EAST COAST

    9.7 CASH FLOWS PRO FORMA STATEMENT

    Table 9.13: Cash Flows Pro Forma Satement

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