continuous learning through communities of practice (and how to build one)
TRANSCRIPT
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Continuous learning through communities
of practice (and how to build one)
Emily Webber @ewebber KCE June 2015
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This is Rob
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This is rubbish
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Hello, I’m Emily Webber (I love building learning communities)
GDS
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Who are you?
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What happens if we don’t and they stay?
What happens if we invest in developing our people and
then they leave?
The Organisation’s dilemma
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We are in the age of the learning worker
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Photo by Amancay Maahs
We need a toolbox of skills and the ability to adapt and learn
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T-Shaped people make teams and organisations more resilient
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• Shadowing / learning from others
• Formal training
• Self-initiated learning
• Sharing ideas and support
• Small experiments and running short projects
• Questioning and retrospecting
gov.uk/service-manual/agile/training-and-learning.html
Ways to learn (Agile & lean)
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ha (破)
ri (離)
Needs some freedom
Needs a manual
Writes the manual
Wants to make plans
Expert
Proficient
Competent
Advanced beginner
Novice
Adapts to situations
How we acquire skills
shu (守)
The Dreyfus model of skill acquisition
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Photo by Vox Efx
Feedback loops help us learn better and more rapidly
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Photo by joinash
Silos inhibit organisational learning
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The Community of Practice or Professional Learning Community
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Oh look, it saves you money too
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From: public.dhe.ibm.com/services/us/gbs/bus/hcm/rbtt/ford.pdf
Ford’s community delivered $1bill of value
from 1995 - 2002 for an annual investment
of $500,000
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i2 reduced implementation time
From: nickmilton.com/2013/04/quantified-success-stories-through-km.html
3-4 months
4-6 weeks
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From: academia.edu/461124/Community_of_Practice
Safety Community of Practice at Misys stopped people having accidents
Compensation Claims Compensation Claims Costs
2005 2006 2007
$0.00$110.00
$1,050.00
2005 2006 2007
02
5
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How do you build your own?
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Growth of a community of practiceE
ner
gy le
vel a
nd
vis
ibili
ty
time
Coalescing
Potential
Transformation
Maturing
Discover/ imagine
Incubate/ Deliver
immediate value
Focus/ expand
Ownership/ openness
Let go/ live on
Stewardship
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Growth of a community of practiceE
ner
gy le
vel a
nd
vis
ibili
ty
time
Coalescing
Potential
Transformation
Maturing
Discover/ imagine
Incubate/ Deliver
immediate value
Focus/ expand
Ownership/ openness
Let go/ live on
GDS
Stewardship
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Potential
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A safe to fail learn environment
POTENTIAL
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POTENTIAL
Photo by Doran
You need an empowered, knowledgable and passionate community leader
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Government Digital Service (GDS)Te
ams
Community of practice
Programme
POTENTIALTe
ams
Team
s
Programme
1111 1
2222 2
3333 3
AAAA A
BBBB B
CCCC C
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POTENTIAL
how we do it
Product / Service
managerB B
Community of practice (line management)
what we do
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POTENTIAL
dl.dropboxusercontent.com/u/1018963/Articles/SpotifyScaling.pdf
Spotify
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Photo by Kevin Dooley
POTENTIAL
Find out who is in your community and talk to them
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Photo by Dubwise Version
POTENTIAL
Have an initial vision and share it with the community
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Coalescing
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Photo by tiffany terry
COALESCING
Create opportunities to get people together
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Photo by Adam Foster
COALESCING
Face to face communication is crucial for building trust
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COALESCING
Welcome different skills levels and experience
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Find out what people need from
the community (and what they can give
back to it)
COALESCING
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COALESCING
Create a shared backlog to work against as a team
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Maturing
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Photo by until we see new land
MATURING
Revisit your vision and create your values with the community
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Photo by Emily Webber
MATURING
Hire people who share those values
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Good community skill distributionnu
mbe
r of p
eopl
e
Skills level / confidence
HighMediumLow
MATURING
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Photo by Ram Balmur
MATURING
Pairing is not just for developers
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Mentoring triads
person 1 person 2
person 3
MATURING
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Photo by Peter Nijenhuis
MATURING
Keep the conversation going and keep it relevant
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Stewardship
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STEWARDSHIP
Photo by Scott Cresswell
Identify people in the community that can take an active role
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改善 (Kaizen)
STEWARDSHIP
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A community can only exist as long as the
members believe they have something to
contribute to, or gain from it
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This is Alice
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Now it’s your turn
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Thank you.
Emily Webber @ewebber