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Continuous Improvement in your DNA
Els Verkaik & Jasper Lamers
If you want to build a ship
Don’t drum up people together to collect wood
And don’t assign them tasks and work
But rather teach them to long for the endless immensity of the sea
Continuous Improvement in your DNA
CONTINUOUS IMPROVEMENT CULTURE
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• Now we learned how to play the game (Shu),
we are willing to bend the rules (Ha) to reach
mastery (Ri)
• Bending the rules means that we truly belief in
the Agile way of working and how we can
make it work for us.
• We act from empowering beliefs (instead of
restrictive beliefs)
• Based upon an intrinsic feeling of
responsibility and commitment we self-
organize and always strive to be better
Continuous Improvement in your DNA
WHAT ARE YOU GOING TO LEARN?
Continuous Improvement
C.I.
Culture
C.I.
BehaviorConclusion
RELAXATION
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CATLIN COAST – NEW ZEALAND
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RESISTANCE
Resistance is fed by the uncomfortable feeling we get
when we try to do things differently
Comfort
Zone
Stretch Zone
Stress Zone
Continuous Improvement in your DNA
RESISTANCE AGAINST CHANGE
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3 kind of reactions during transition to Agile:
Early Adopters – “Yeah I like new things, I want to be the first one!”
Followers – “When I see others doing it, I will follow” (seeing is believing)
Resistance – “Why should we do things differently?”
Our brain is very good in coming up with reasons
why we don’t have to step out of our comfort zone.
Continuous Improvement in your DNA
WHAT IS A CONTINUOUS IMPROVEMENT CULTURE?
From corporate values to desirable behaviour
- You take it on and make it happen
- You help others to be succesful
- You are always a step ahead
- You ask actively for help and feedback
- You speak up and challenge
- You bring change and adapt quickly
- You learn from mistakes
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Culture is the sum of all behavior from individuals in a group
Continuous Improvement in your DNA
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EXCERCISE
What kind of undesirable behavior do you see in your team / organisation?
(Give examples, write them down)
Continuous Improvement in your DNA
WHAT ARE YOU GOING TO LEARN?
Continuous Improvement
Culture
BehaviorConclusion
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How our brain works:
What happens in case of
stress?
12 © 2010 Capgemini - Internal use only. All rights reserved.
Behavior
Physical
Dangerous
Situation
Fear
Alarm system:
Fight or flight
without
consciousness
Physiology
Fast heartbeat
Fast breathing
Paling/flushing
Sweating
Energy to muscles
SHORT CUT
The body speaksbefore it talks
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And what happens when you discover thatit is only a picture on the wall….
Behavior
External
event
Thoughts
Internal
Representation
State
(Mood)
Physiology
Fast heartbeat
Fast breathing
Paling/flushing
Sweating
Energy to
muscles
FILTERS
Categorize
Generalize
Distort
Delete
Time/space
Memories
Values &
Beliefs
Decisions
Attitudes
Experiences
THE LONG WAY
The body speaksbefore it talks
Behavior
Competences,
Skills
Values
Identity,
Mission
Culture Context,
situation
Who I am ….
My purpose in life is….
What really matters
to me …
My criteria, standards , like
freedom, safety, honesty etc.
What I’m able to …
What I’m doing….
Beliefs
My mental map,
My view of the world,
What I believe.
Expressed by frases
like “Agile helps us to
move faster” or “daily
stand-ups are a waste of
time”
EXCERCISE: WHAT IS BLOCKING US?
Something is blocking us from continuously improving. What is it?
Have a look at the iceberg, what is influencing your behavior?
Continuous Improvement in your DNA
RESTRICTIVE BELIEFS ARE IMPEDIMENTS
Restrictive beliefs“It doesn’t matter what we say, in our organization nothing will change anyway”
“Our management is responsible for solving problems”
“We just do what our management dictates us”
“You can better not give your opinion, that is not safe”
Empowering beliefs“Retrospectives are useful, because we can
develop and learn faster”
“I can learn from my colleagues”
“Failures are an opportunity to learn”
“I want to make things better”
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Reconnect with your
valuesAutonomy, Responsibility,
Freedom, Fun
Personal Development & growth
Collaboration & teamwork
Behavior will change“I’m continuously looking for improvements in our way of working”
“I do daily reflections on my behavior; Am I still effective? What can I do to become more
effective?”
“I think in results and opportunities in stead of problems”
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RECOGNIZE YOUR PATTERNS IN YOUR LANGUAGE
Thinking in problems
What didn’t work well?
This will not work because….
We can’t do it, it’s a problem for our
Management…
Yes, but…
It is hard to…
I have to…
Thinking in opportunities
What can we improve?
How can we make this work?
What do we need for a start?
How should we solve this?
Yes, and…
It is not easy yet…
I want …..
Helpfull questions:
Suppose you are a High Performance team, how should you solve this problem?
If you are the manager, what should you do?
RECOGNIZE THE PATTERN: THINKING AS A VICTIM
CIRCLE OF 8
Responsible
Mindset
Take some action!
Victim Mindset
Wait for others
to take action
Disturbed
Situation
Previous
experience
triggers the
automatic
reaction
I belief I have
no influence
Resistance
or Passive
behavior
“It is what it
is”
I belief I have
influence
Creativity
Posibilities
Alternatives
Choices
Continuous Improvement in your DNA
EXCERCISE CIRCLE OF 8
1. Define your situation/problem
2. Walk through the model with your
group
3. Describe automatics, beliefs,
behavior & effect with victim-
mindset
4. Do the same with responsible-
mindset
5. How do you look at your problem
now? What is changed?
Continuous Improvement in your DNA
THE ROAD TO A RESPONSIBILE MINDSET
Courage
Determination
Perseverance
Flexibility
WHAT HAVE WE LEARNED?
Continuous Improvement
Culture
BehaviorConclusion
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Focus on longing for the sea
Continuous Improvement in your DNA
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Focus on early adopters
Continuous Improvement in your DNA
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Identify restrictive behavior and automatic patterns. Think in options!
Continuous Improvement in your DNA
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Reconnect with values
Continuous Improvement in your DNA
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Use positive language Yes, And…..
Continuous Improvement in your DNA
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Replace restrictive thoughts by empowering thoughts
Continuous Improvement in your DNA
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What would MacGyver Do?
Continuous Improvement in your DNA
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Failure is an option to learn
Continuous Improvement in your DNA
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When do you get out of your comfort zone?
THANK YOU!!!
Continuous Improvement in your DNA