Contemporary Issues inContemporary Issues inBusiness CommunicationBusiness Communication Communicating in work teams Communicating in a diverse environment Communication technology Ethics and communication

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Can Conflict Be Can Conflict Be Constructive?Constructive?

Makes us more aware of problems

Encourages change

Makes life more interesting

Increases the quality of the decision making

Helps us understand ourselves better

Increases our self-confidence

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Giving Constructive FeedbackGiving Constructive Feedback

Need for feedback

Positive and negative

How to give

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How to Give FeedbackHow to Give Feedback

Be descriptive.

Don’t use labels.

Don’t exaggerate.

Speak for yourself.

Use “I” statements.

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Team WritingTeam Writing

Assign tasks and develop a schedule.

Meet regularly.

Draft the document.

Revise the draft.

OBER, FUNDAMENTALS OF CONTEMPORARY BUSINESS COMMUNICATION. COPYRIGHT © HOUGHTON MIFFLIN COMPANY. ALL RIGHTS RESERVED. 2.6

Commenting on Peer WritingCommenting on Peer Writing

Read first for meaning.

Assume the role of reader—not teacher.

Point out the good and the bad.

Use “I” language.

Comment sparingly.

Emphasize the writer for positive comments; emphasize the text for negative comments.

Involve the writer.

Don’t take over the text.

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Companies Receiving Most Companies Receiving Most of Their Sales from Abroadof Their Sales from Abroad

CompanyGilletteColgateIBMNCRCoca-ColaDow ChemicalXeroxCaterpillarHewlett-Packard

% of Sales656559595454545353

OBER, FUNDAMENTALS OF CONTEMPORARY BUSINESS COMMUNICATION. COPYRIGHT © HOUGHTON MIFFLIN COMPANY. ALL RIGHTS RESERVED. 2.9

When Communicating When Communicating Across CulturesAcross Cultures

Maintain formality.

Show respect.

Communicate clearly.

Value diversity.

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How Do We Differ?How Do We Differ?

Ethnicity Gender Disabilities Other?

OBER, FUNDAMENTALS OF CONTEMPORARY BUSINESS COMMUNICATION. COPYRIGHT © HOUGHTON MIFFLIN COMPANY. ALL RIGHTS RESERVED. 2.11

BrowsingBrowsing

OBER, FUNDAMENTALS OF CONTEMPORARY BUSINESS COMMUNICATION. COPYRIGHT © HOUGHTON MIFFLIN COMPANY. ALL RIGHTS RESERVED. 2.12

SearchingSearching

topic1 AND topic2 topic1 OR topic2 topic1 NOT topic2 topic1 NEAR topic2

What’s the difference?

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How Good Is the Information?How Good Is the Information?

Authority

Accuracy

Objectivity

Currentness

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Ethics and CommunicationEthics and Communication

Defamation Slander Libel Invasion of privacy Fraud Misrepresentation

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Acting ProfessionallyActing Professionally

Meeting and greeting

Dining

Giving gifts

Dressing appropriately

Around the office

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Key TermsKey Terms

business etiquette electronic database ethics ethnocentrism groupthink Internet team World Wide Web

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What’s Wrong with This Message?What’s Wrong with This Message?