contemporary issues in business communication

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  • 1. Contemporary Issues in Business Communication
    • Communicating in work teams
  • Communicating in a diverse environment
  • Communication technology
  • Ethics and communication

OBER,FUNDAMENTALS OF CONTEMPORARY BUSINESS COMMUNICATION.COPYRIGHT HOUGHTON MIFFLIN COMPANY.ALL RIGHTS RESERVED.2. 2. Can Conflict BeConstructive?

  • Makes us more aware of problems
  • Encourages change
  • Makes life more interesting
  • Increases the quality of the decision making
  • Helps us understand ourselves better
  • Increases our self-confidence

3. Giving Constructive Feedback

  • Need for feedback
  • Positive and negative
  • How to give

4. How to Give Feedback

  • Be descriptive.
  • Dont use labels.
  • Dont exaggerate.
  • Speak for yourself.
  • Use I statements.

5. Team Writing

  • Assign tasks and develop a schedule.
  • Meet regularly.
  • Draft the document.
  • Revise the draft.

6. Commenting on Peer Writing

  • Read first for meaning.
  • Assume the role of readernot teacher.
  • Point out the goodand the bad.
  • Use I language.
  • Comment sparingly.

7.

  • Emphasize the writer for positive comments; emphasize the text for negative comments.
  • Involve the writer.
  • Dont take over the text.

8. Companies Receiving Mostof Their Sales from Abroad Company Gillette Colgate IBM NCR Coca-Cola Dow Chemical Xerox Caterpillar Hewlett-Packard % of Sales 65 65 59 59 54 54 54 53 53 9. When CommunicatingAcross Cultures

  • Maintain formality.
  • Show respect.
  • Communicate clearly.
  • Value diversity.

10. How Do We Differ?

  • Ethnicity
  • Gender
  • Disabilities
  • Other?

11. Browsing 12. Searching

  • topic1ANDtopic2
  • topic1ORtopic2
  • topic1NOTtopic2
  • topic1NEARtopic2

Whats the difference? 13. How Good Is the Information?

  • Authority
  • Accuracy
  • Objectivity
  • Currentness

14. Ethics and Communication

  • Defamation
  • Slander
  • Libel
  • Invasion of privacy
  • Fraud
  • Misrepresentation

15. Acting Professionally

  • Meeting and greeting
  • Dining
  • Giving gifts
  • Dressing appropriately
  • Around the office

16. Key Terms

  • business etiquette
  • electronic database
  • ethics
  • ethnocentrism
  • groupthink
  • Internet
  • team
  • World Wide Web

17. Whats Wrong with This Message?