contact centres - improving sales conversions

Professional Contact Centre

to increase Sales Response Rates

Overview

Teleshoppe Enterprise Client

• The Value of an Integrated Contact Centre

– Complete peace of mind – toll-free number, mobile phone calls, web, email and

SMS fully covered

– Polite, trained response cell team increases customer satisfaction

– Every customer query is answered in 24 hours

– As projects increase, call load is handled professionally and efficiently

– You can monitor the entire activity sitting at your desk with our online panel

– Net benefit: 35% - 50% increase in sales conversion due to proper response

– Successful sales conversions: Upto and additional 400 units per month

Benefit


Today’s scenario

Your customer queries go to multiple places

SMS

Short code

BSNL toll free

numberOffice reception

phones

Enquiry from

Corporate Website Queries from

specific project websites

Email queries

Brokers calls

(BSNL/MTNL numbers only)

Projects & other

promotions


Our solution

Enterprise Client- Sales and Marketing Team

SMS

Short code

Nationwide toll

free number

Office reception

phones

Email queries Brokers calls

Enquiry from



(99Acres.com, iProperty.com)

Projects & other

promotions


Teleshoppe’s proprietary Client Management

System (CMS) – how it works

Customer

Name

Contact

Number

Date & Time City

(1) Anand Singh 9810333076 25th October 5:00 p.m. Delhi

(2) Ruchi Jalan 9821682743 21st October 1:00 p.m. MUMBAI

(3)

(4)

Welcome to

Enterprise

Client…would you

like to register your

site visit ?

Hi ! You had called us last

week about payment

options….would you like to

speak to a specialist ?


Client Management System

Unified Customer Interactions

• Toll-Free number + Call Management System– Handle enquiries

– Lock-in customer/site visits

– Confirm deliveries and provide customer support

• SMS +email +web queries– Receive customer queries 24/7

– Customer gets automated replies

– You get customer’s details

• Lock-In Interaction Gateway– Enter ALL customer details

– CONFIRM the appointment (leave Nothing pending!)

– Collection calls - Accept cheque/drafts/PO’s and all other payments

• Interaction management software– Updates and reminds customers previous interactions

– Manages billing reminders for both broker and customer

– Sends status to customer and to you

• Mobile and eDM push platform– New product updates automatically scheduled – e.g., GC Grand every Sunday

• Outbound promotions - nationwide database– 32 lakh validated customers – buying behaviour, age, gender, mobile, email, city…….


Campaign Control Panel – what you see


Our volume plan

CMS is designed to handle 100,000 queries per month

SMS

Short code

Nationwide toll

free number

Direct mobile

numbers

Email queries Brokers calls

Enquiry from



Projects & other

promotions

200 in-calls

per day

50 emails

per day

150 in-calls

per day 20 SMS per

day

50 broker

calls per day

15 emails per

site per day

25 emails per

day

2 ongoing

promotions

Combined load = 700

responses per day


Lead Generation

Select target numbers from our 32 lakh proprietary customer

database (all India)

Broadcast eDM with

“CLICK HERE” links

Broadcast SMS with

“REPLY YES” link

Call confirmed customers from our in-house Response Cell and

confirm date/location for test drive

Give the marketing team the

Campaign Control Panel

(CcP) with online MIS

Inform nearest dealer of the

customer’s name & contact

to confirm test drive

Telecalling

and Response

Management

Mobile

Platform

promotions

Response

capture via eDM

(electronic Data

Mailer)

Database

selection and

targeting


Our mission

Our mission is to make your brand impossible to forget !!!

S V Mobile Teleshoppe Private LimitedSMS MT to 53456 | 011.2669.2263 / 64 | www.essemess.com RT401, Rajendra Tower, Geetanjali Enclave, New Delhi 110017

+91 98103.03105 | [email protected]


India’s best brands have trusted us:

Our Credentials

• Baksons

Homoeopathy

• Western Union

Money Transfer

• DHL

• P T Education

• AHA – Air Hostess

Academy

• Xerox India

• Pentair Water

• Telebrands (as

seen on TV)

• HelpAge India

• VLCC Healthcare

• Women’s Era

• Competition

Success Review

• Agrawal Packers

and Movers

• FairDeal Packers

and Movers

• Goel Packers and

Movers

• Hero MindMine

• Ricoh

• Payworld

• LifeCell India

• Jaypee Group

• Bethel Church

• Delhi Public

School

• Central Cargo

Packers and

Movers

• Anupam Sinks

• M-Tech Developers

• IndiaRace.com

• Career Launcher

• PeopleHealth.in

• Amrapali

Developers

• Mangal Keshav

• AirTel - BizConnect

• Vodafone -

CampusConnect


Web

Toll-Free

SMS

E-Mail

Examples


c

Examples


Examples

contact centres - improving sales conversions

Real Estate