consumer decision making process : buying a car
TRANSCRIPT
Consumer ProfileMiddle aged manLives in Delhi Expected monthly income 35000Been Driving Tata Indigo Diesel for 4 years Daily drives atleast 25 kms. Faces parking problem at workplace.
Need RecognitionFuel Efficient Less maintenanceGood After Sales Service More Space Internally Price range 4,00,000-5,00,000Spatial convenience for servicing Safety Comfort
Information SearchInternal : Memory and ExperienceFriends and Family, Magazines and MediaRespective Company sitesZig wheels Carwale.com Autos. Max about.com Auto Car India.comTest Drives
Evaluation of AlternativesBased on different parameters Many Cars
were evaluated some are:Ford Figo Chevrolet Beat Maruti A-Star, Ritz, Swift, Wagon-R Fiat PuntoHyundai i 10
Other alternativesWe can further look into the 2nd hand Market:Maruti True ValueMahindra First Choice
The evaluation of the vehicles are done by the representatives in the customer’s place itself.
High brand image.Offers guarantee for their vehicles
: A Star ZXI Ritz Vxi Bs 4 i-10 Figo 1.2 ZXI Beat Wagon R
Fuel Economy 15km/ltr 16km/ltr 16.8km/ltr 15.6km/ltr 14.5km/ltr 18.9km/ltr
Engine type K10B K12M drive by wire technology
Irde 1.1 In line engine S-TEC II 16V K Series
Power steering
yes yes no yes yes yes
Ground clearence 170 mm 170 165mm 168mm 165mm 165mm
Price(Ex- show room)
4,18,000 4,35,616 4,23,000 4,08,600 4,75,000 4.,18,765
Dual Air-Bags Yes No yes No No yes
Turning radius (mtrs)
4.7 4.7 4.7 4.9 4.8 4.6
anti lock braking system
yes yes yes no no yes
Evaluation of Alternatives
Evaluation
A Star Ritz Vxi Bs 4 i-10 Figo 1.2 Duratec ZXI
Beat Wagon R
Central locking
Yes Yes Yes Yes Yes Yes
Child Safety Lock
Yes Yes Yes No No Yes
Power Window
yes yes no yes yes Yes
Rear Defogger Yes No No Yes Yes Yes
Total set : All Cars
Awareness set : Maruti, Tata, Hyundai,
Honda, volksvagon etc.
Consideration set : Ford Figo, Chevrolet
Beat, Maruti A-Star, Ritz, Swift, Wagon-R, Fiat
Punto,Hyundai i 10
Decision set : Wagon-R
Purchase set : Wagon-R
Why Wagon-R Vx iExcellent Safety and Security FeaturesHighest Fuel Efficiency Good After Sales service as this car is been in
the market for a very long time. Largest number of service stations and
dealers. 30 dealers in Delhi Low turning radius- best suited for
metropolitan cities (4.6 mtr)