Consumer Complaints Committee

Maria Alajõe15.08.2014.

  2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

Complaints 111 310 263 205 209 263 197 225 259 296

Sittings 116 337 295 232 242 297 228 277 285 289

Consumer goods  90 266 159 161 157 187 131 173 171 149

Services 21 45 97 44 48 76 66 82 88 151

Decisions in favor of consumer

73 170 174 115 136 140 106 154 154 184

Percentage in favor of the consumer

66% 55% 66% 56% 65% 53% 54% 68% 59% 62%

 Traders not followed the decision

7 16 17 10 17 28 21 22 27 36

Percentage 6% 5% 6% 5% 8% 11% 11% 10% 10% 12%

Some positive aspects in the work of CCC

• Mediation• Agreements• Efficient • Fast• Inexpencive• Easy• Best practice

Some negative aspects

• Traders and consumers do not come to the sitting - hinders dispute resolution• Legally illiterate contracts• Traders not respecting the decision• Consumers turning to the CCC with minor cases

Thank you for the attention!