CONSULTING

Maximizing OpportunitiesManaging your Operating ReportAction Plans that Matter

KAYMAND I R E C T

Dealership Financial Analysis

Fixed Operations Sales

Meet and Greet/Walk AroundMPVI/Additional Sales RequestPhone EtiquetteProfit Center AnalysisActive Exit DeliveryConsumer PsychologyPhone AnalyticsEffective Labor RateCustomer Retention

$990 for the first day $790/day after

Consulting, training, coaching combined with process development drives sales,profits, and retention. A small change in your processes can realize huge results

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Meet and Greet/Walk AroundLease TrainingPhone EtiquetteOvercoming ObjectionsClosingFacebookHow to work referral Programs

INSTALLATION

Kayman Direct will customize a process that fits your specific goals.

Initial Installation

Daily Contacts

Store Visits

Improve accuracy of current CRM system Add campaigns for new processesTrain BDC Agents on new processesStrengthen appointment setting techniquesImplement accountabilityImplement a tracking and reporting system

Check-in daily to ensure processes are running smoothlyDiscuss new ideas for BDC Agents and supervisorsEvaluate opportunities for trainingSupport is available with immediate responses to any questions

Meet with key department managers to ensure clear communicationUpdate and train on processes to improve effectivenessReview reports spotting new areas of opportunityAssist with preparing for upcoming training sessions

KAYMAND I R E C T

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OUTSOURCING

When you work with Kayman Direct, you will receive accountability and progress

reports to track our production. Any leads will be handled in a consistent manner

based on processes appropriate for your organization. We will check in to review

reports, find new training opportunities and process new ideas.

Reasons to Outsource

Types of Contacts

Customers will be contacted consistently

Customers are contacted at the right times with meaningful content

Lack of space

Lack of manpower

Equity mining

CSI

Customer Retention

Appointment Confirmations

Missed Opportunities

Inbound Sales & Service calls

Outbound Sales & Service Calls

KAYMAND I R E C T

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OVERVIEW

KAYMAND I R E C T

After 3 Months

After 6 Months and Ongoing

Initial 3 Months

ALL PACKAGES INCLUDE:

installation plus two onsite visits per month

includes one onsite visits per month

PACKAGE 1 includes daily assistant and maintenance plus one visit every other month PACKAGE 2 includes daily assistant and maintenance

$990 for the first day $790/day after1-800-846-0019

Daily Contact

PowerPoint Daily Checklist

Adapting and Integrating CRM

Train BDC

Set Up Support Lines

Create CRM Manual and Scripts

Testimonials

“Kayman Direct has helped White’s Frontier Motors increase our

RO count and our dollars per RO.”

White's Frontier Motors

Gerry Hallcroft, Service Director

“Kayman Direct has been beneficial in giving our sales

and service team professional and knowledgeable

coaching and training to help drive our profit centers in

each department.”

Tri-County GM

DJ Jones, General Manager

“Kayman Direct is fantastic! We use them for incoming

calls, call-backs to service and sales customers, and many

other things. Everything they do for us is done very

professionally."

Greeley Subaru

Dave Slone, General Manager