consultation on proposed changes to bus routes serving ... · services in the finchley road and...

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Consultation on proposed changes to bus routes serving Abbey Road and Finchley Road Consultation Report May 2016

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Consultation on proposed changes to bus routes serving Abbey Road and Finchley Road Consultation Report

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Contents 1 Introduction .................................................................................................................................. 2

2 The consultation .......................................................................................................................... 3

3 Responses from members of the public ...................................................................................... 5

4 Responses from statutory bodies and other stakeholders ........................................................... 5

Appendix A – Copy of the consultation materials ............................................................................. 23

Appendix B – All issues raised for Question 9 .................................................................................. 28

Appendix C – List of stakeholders consulted .................................................................................... 32

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1 Introduction

Transport for London consulted stakeholders and the public about proposals affecting bus services in the Finchley Road and Abbey Road areas. The consultation was open between the 3 March and 10 April 2015. Finchley Road and Abbey Road are busy roads running broadly north south located in the west of the London Borough of Camden. In total, seven bus routes serve both roads. A review of bus services has been carried out with the aim of evaluating capacity and links provided within and to/from the Abbey Road and Finchley Road areas. Our review looked at how to unlock some of the aspirations of stakeholders through potential changes to the bus network. As a result of the review, we come up with a number of proposals to the bus service network in the Abbey Road and Finchley Road area. In summary, the changes include:

Routes 13 and N13 would no longer run Route 82 would run 24 hours a day Route 113 would be extended to Oxford Circus Route 139 would be extended to Golders Green Route 189 would run between Brent Cross and Marble Arch. New night route N189 would run between Brent Cross and Oxford Circus Frequencies would be changed on route 113

Members of the public and stakeholders were invited to give their views by filling in the questionnaire online or by sending us a response by either post or email. This document summarises their responses to the consultation. A separate document contains our response to the main issues raised in the consultation. 1.1 Consultation progress Concerns were raised during the consultation period with regards the timing and impact on the local community of the proposals. The consultation was open in the run up to the 2015 ‘pre-election’ period. TfL seeks to ensure political neutrality at all times. As such public consultations are not carried out in the run-up to a political election as schemes / consultations may be used for political gain.

Following concerns raised to us about the impact of the proposals and the potential political impacts the scheme may have, a decision was announced on 17 April 2015 of our intention not to progress the scheme at this time.

The comments outlined in this report will however be used to inform future bus network planning in the Finchley Road and Abbey Road areas, and any resulting proposals would be subject to further public consultation.

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2 The consultation

The consultation was designed to enable us to better understand the views of local residents, businesses and stakeholders with regards to the proposals.

The potential outcomes of the consultation are:

We decide the consultation raises no issues that should prevent us from proceeding with the scheme as originally planned.

We modify the scheme in response to issues raised in the consultation.

We abandon the scheme as a result of issues raised in the consultation.

2.1 Consultation objectives

The objectives of the consultation were:

To give stakeholders and the public easily-understandable information about the

proposals and allow them to respond.

To understand the level of support or opposition for the change.

To understand any issues that might affect the proposal of which we were not

previously aware.

To understand concerns and objections.

To allow respondents to make suggestions.

2.2 Who we consulted The public consultation intended to seek the views of people who live near to the proposed

routes, current users of the services and other potential users. We also consulted

stakeholders including the affected Councils, traffic police, London TravelWatch, Members

of Parliament, Assembly Members and local interest groups. A list of the stakeholders we

consulted is shown in Appendix C and a summary of their responses is given in Section 4.

2.3 Consultation material, distribution and publicity The consultation was available to view on our consultation website https://consultations.tfl.gov.uk/buses/finchleyroad Stakeholders were sent an email containing a link to the online consultation page. A link to the online consultation was sent to registered Oyster Card users of the six impacted routes. This email was sent out to approximately 58,000 customers. A copy of the consultation material is set out in Appendix A. The online consultation and attached questionnaire asked five generic questions relating to name, email address, postcode, organisation (if responding on behalf of a business/stakeholder/organisation) and how they heard about the consultation as well as five questions specific to the consultation:

What do you think of the proposal to extend route 139 to Golders Green, Replacing route 13 which would no longer run? Respondents were given a choice of four answers; Support, Not Sure, Oppose or No opinion

https://consultations.tfl.gov.uk/buses/finchleyroad

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What do you think of the proposal to extend route 113 to Oxford Circus? Respondents were given a choice of four answers; Support, Not Sure, Oppose or No opinion

What do you think of the proposal for route 189 buses to start and finish at Marble Arch with new route N189 introduced to provide the night time link between Oxford Circus and Brent Cross? Respondents were given a choice of four answers; Support, Not Sure, Oppose or No opinion

What do you think of the proposal for route 82 to run as a 24 hour a day service, replacing route N13 which would no longer run? Respondents were given a choice of four answers; Support, Not Sure, Oppose or No opinion

Do you have any other comments?

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3 Responses from members of the public We received 2986 written responses from members of the public. Of these, 95 per cent (2825) of the responses were submitted online and 5 per cent (161) were received by email.

Online By email

Number of replies 2825 161

% of total 95% 5%

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What do you think of the proposal to extend route 139 to Golders Green, Replacing route 13 which would no longer run? 2826 respondents answered this question. The majority of the respondents indicated that they oppose the extension of route 139 to Golders Green, replacing route 13; with 63 per cent (1883) of the respondents stating that they oppose the proposal and 18 per cent (532) stating support.

Support Not sure Oppose No opinion Not Answered

Number of replies 532 115 1883 296 160

% of total 18% 4% 63% 10% 5%

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What do you think of the proposal to extend route 139 to Golders Green, replacing route 13 which would no longer run?

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What do you think of the proposal to extend route 113 to Oxford Circus? 2803 respondents answered this question. 52 per cent (1562) of the respondents indicated that they support the extension of route 113 to Oxford Circus, while 10 per cent (310) stated opposition.

Support Not sure Oppose No opinionNot

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What do you think of the proposal to extend route 113 to Oxford Circus?

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What do you think of the proposal for route 189 buses to start and finish at Marble Arch with new route N189 introduced to provide the night time link between Oxford Circus and Brent Cross? 1729 respondents answered this question. 27 per cent (801) of the respondents indicated that they support the proposal for route 189 to start and finish at Marble Arch and the introduction of a new route N189, while 18 per cent (544) stated opposition.


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What do you think of the proposal for route 189 buses to start and finish at Marble Arch with new route N189 introduced to provide the night time link

between Oxford Circus and Brent Cross?

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What do you think of the proposal for route 82 to run as a 24 hour a day service, replacing route N13 which would no longer run? 2360 respondents answered this question. 35 per cent (1033) of the respondents indicated that they support the proposal for route 82 to run as a 24 hour a day service, while 34 per cent (1014) stated opposition.


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What do you think of the proposal for route 82 to run as a 24 hour a day service, replacing route N13 which would no longer run?

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Do you have any other comments? We also asked for any comments on the proposal, where 114 comments/issues were raised. A summary of the key comments/issues is provided in Appendix B. The table below shows the top ten comments/issues most frequently raised.

Top five issues and themes Number of comments

Oppose the loss of route 13 in general 1262

Currently congested on-board route 13 287

Currently congested on-board route 82 240

Concern for extra pressure on 82 183

Route 13 currently offers a good service 159

Oppose the loss of route N13 in general 158

Suggestion for an increase in frequency of route 82 155

Concern for wheelchair access due to the loss of route 13 149

Concern for the requirement to change buses more frequently due to the loss of route 13 148

Route 13 is important for travel to work 136

Removal of route 13 The most frequently mentioned comment opposed the removal of route 13 (1262), while a further 158 respondents opposed the removal of route N13. 149 respondents highlighted concern for wheelchair access as a result of the loss of route 13, while 149 respondents expressed concern at the resultant requirement to change buses more frequently. Current conditions 287 and 240 respondents stated that the current route 13 and 82 services are congested respectively. 159 respondents stated that route 13 offers a good service at present, while 136 stated that it is important for travel to work Future conditions 183 respondents expressed concern for extra pressure on route 82 as a result of the proposals. Suggestions 155 respondents suggested that the frequency of route 82 should be increased.

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4 Responses from statutory bodies and other stakeholders

Andrew Bosi - Friends of Capital Transport Campaign What do you think of the proposal to extend route 139 to Golders Green, Replacing route 13 which would no longer run?: Oppose What do you think of the proposal to extend route 113 to Oxford Circus?: Support What do you think of the proposal for route 189 buses to start and finish at Marble Arch with new route N189 introduced to provide the night time link between Oxford Circus and Brent Cross?: Oppose What do you think of the proposal for route 82 to run as a 24 hour a day service, replacing route N13 which would no longer run?: Oppose I thought the CNJ had made a mistake when I read that it was proposed to cut the 13. The loss of a route to Aldwych, and the comparatively short link from there to the Wellington Hospital area could only be justified if the frequency on routes 82, 113 and 139 were in need of a boost to make them sustainable. The loss of services further up Finchley Road would ruin the interchange with the North London line. The West Hampstead interchange is inferior - stop further away, more prone to congestion, and of course splitting the choice of onward bus travel is unsatisfactory because the passenger has to choose one stop or the other. Andrew Tucker - Golders Green Unitarian Church What do you think of the proposal to extend route 139 to Golders Green, Replacing route 13 which would no longer run?: Oppose What do you think of the proposal to extend route 113 to Oxford Circus?: Support What do you think of the proposal for route 189 buses to start and finish at Marble Arch with new route N189 introduced to provide the night time link between Oxford Circus and Brent Cross?: Not sure What do you think of the proposal for route 82 to run as a 24 hour a day service, replacing route N13 which would no longer run?: Not sure I oppose the withdrawal of route 13. I frequently catch the 13 or 82 from Finchley Rd station north to Childs Hill. Many other people catch these buses after leaving the Jubilee or Metropolitan trains. In the early evening these buses are packed full - sometimes I can't get on and have to wait for the next one. You are proposing to take out the 13 route and reduce the frequency on the 82. This will cause chaos at Finchley Rd. Please reconsider. We strongly oppose the closure of the 13 route. Several of our members use the 13 and 82 between Swiss Cottage/Finchley Rd and Golders Green. In the early evening in term time these buses can be very crowded. At Finchley Rd you sometimes cannot get on a north bound bus, and have to wait for the next. You are proposing to drop the 13 route and reduce frequency on the 82. This will lead to severe overcrowding, and we urge you to reconsider this proposal. Carrie Reiners - University College School What do you think of the proposal to extend route 139 to Golders Green, Replacing route 13 which would no longer run?: Oppose What do you think of the proposal to extend route 113 to Oxford Circus?: No opinion

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What do you think of the proposal for route 189 buses to start and finish at Marble Arch with new route N189 introduced to provide the night time link between Oxford Circus and Brent Cross?: No opinion What do you think of the proposal for route 82 to run as a 24 hour a day service, replacing route N13 which would no longer run?: Not sure Key points: • Many of the changes that form part of the proposal do not directly affect us. The

aspect that does is the withdrawal of route 13 and the subsequent halving in frequency of direct buses from the stretch of Finchley Road between Hendon Way/ Finchley Road and Golders Green, and the Finchley Road Station/ O2 area. For clarity, the loss of direct connections to the West End/ Theatreland caused by the withdrawal of the 13 would not be a significant problem given the alternative transport choices available.

• Daily observation of buses running southbound in the morning peak on both routes 13 and 82 shows that they are extremely busy along this stretch. A large number of passengers alight at the O2 centre (for Finchley Road Station) and this suggests a high level of usage by people attempting to reach the Metropolitan and Jubilee lines.

• A large number of our students live in the Golders Green and Hampstead Garden Suburb areas and use the 13 and 82 at the same time, i.e. arriving in the Finchley Road Station area between 7.30 and 8.45.

• Withdrawal of the 13 would cause overcrowding on the 82 which would not be compensated for by the proposed frequency increase on the 113, since the 113 does not originate from Golders Green. We are concerned about the possibility of overcrowding, that our students, may not be able to board a full bus and may not arrive at school on time.

Desired outcomes: • The withdrawal of the 13 is not problematic in principle, but we are concerned about

southbound capacity on the 82 in the morning peak, and to a limited extent northbound in the evening peak, although passenger flows are probably better distributed in the evening and many of our pupils and staff will pass through before the main rush.

• Ideally, there would be some further compensation for the loss of the 13 as outlined above, other than increases to the 113. This could involve any of the following:

o A handful of extra southbound 82s in the morning peak, between Golders Green and Finchley Road or Swiss Cottage, arriving between 7.30 and 8.45.

• For our pupils and staff, an alternative would be to run some extra 268s from Golders Green to Hampstead. Indeed, a special school route consisting of a couple of journeys starting at Hampstead Garden Suburb, thence through Golders Green, Hampstead and down Fitzjohns Ave to Swiss Cottage would compensate our pupils and staff very well for the loss of the 13. However, this would presumably be of lesser benefit to other members of the travelling public.

Danielle Bloom - Eton Court What do you think of the proposal to extend route 139 to Golders Green, Replacing route 13 which would no longer run?: Oppose What do you think of the proposal to extend route 113 to Oxford Circus?: Not sure What do you think of the proposal for route 189 buses to start and finish at Marble Arch with new route N189 introduced to provide the night time link between Oxford Circus and Brent Cross?: No opinion

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What do you think of the proposal for route 82 to run as a 24 hour a day service, replacing route N13 which would no longer run?: Oppose The scrapping of bus 13 will affect us greatly as we use it very regularly from Swiss cottage where we live to go directly forth and back to Trafalgar Square, Covent Garden, Aldwych (many residents use it everyday to go to work). Personally bus 13 Is even more convenient when I travel with my children as there is no direct line by tube .for the same route and sometimes the Covent Garden tube station is close! In fact we very often complain that bus 13 is not frequent enough and too crowed. What we need is more bus 13!!! Please don't scrap it, it will make our lives much more complicated and so frustrating. Thank you for listening. (On behalf of 186 residents) Dean Cohen - Ward Councillor and Chairman of the Environment Committee, Golders Green ward, LB Barnet What do you think of the proposal to extend route 139 to Golders Green, Replacing route 13 which would no longer run?: Oppose What do you think of the proposal to extend route 113 to Oxford Circus?: No opinion What do you think of the proposal for route 189 buses to start and finish at Marble Arch with new route N189 introduced to provide the night time link between Oxford Circus and Brent Cross?: No opinion What do you think of the proposal for route 82 to run as a 24 hour a day service, replacing route N13 which would no longer run?: No opinion The 13 bus route is an established, highly utilised and much valued route. It is popular among residents in Golders Green and more widely in Barnet and is an important connection into the West End. I have had contact from a large number of residents fiercely opposed to the removal of this route and I share their view that the extension of the 139 route is not sufficient compensation or mitigation for the challenges this proposal will create for people. I personally, and on behalf of both residents and Barnet Council's Environment Committee, would urge this proposal to be reconsidered and for the 13 bus to remain in operation along its current route. Elaine Chambers - Winchester Rd Resident Association (WRRA) What do you think of the proposal to extend route 139 to Golders Green, Replacing route 13 which would no longer run?: Oppose What do you think of the proposal to extend route 113 to Oxford Circus?: Support What do you think of the proposal for route 189 buses to start and finish at Marble Arch with new route N189 introduced to provide the night time link between Oxford Circus and Brent Cross?: Support What do you think of the proposal for route 82 to run as a 24 hour a day service, replacing route N13 which would no longer run?: Oppose Don’t get rid of the 13 bus. Gary Shaw - Hampstead Garden Suburb Residents Association - (HGSRA Roads & Traffic Committee) What do you think of the proposal to extend route 139 to Golders Green, Replacing route 13 which would no longer run?: Not Answered What do you think of the proposal to extend route 113 to Oxford Circus?: Not Answered

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What do you think of the proposal for route 189 buses to start and finish at Marble Arch with new route N189 introduced to provide the night time link between Oxford Circus and Brent Cross?: Not Answered What do you think of the proposal for route 82 to run as a 24 hour a day service, replacing route N13 which would no longer run?: Not Answered Proposed withdrawal of no. 13 bus route: The Hampstead Garden Suburb Residents Association has been representing members for more than 100 years and has over 1800 households in membership. We are aware of proposals to replace the existing no. 13 bus service with an extension to the 139 route and we would like to offer the following comments: The no. 13 service is used by many of our members and other local residents who find it a convenient, direct and relatively fast route into central London. Whilst the 139 serves a number of the same destinations south of Baker Street its route through perennially congested West Hampstead rather than along Finchley Road would be bound to result in much longer journey times for passengers travelling directly to the West End. The removal of the no. 13 would also weaken connections between Golders Green and several important destinations on Finchley Road including the Underground station and Finchley Road & Frognal station as well as the two additional Jubilee line stations at Swiss Cottage and St. John's Wood. Many of our members report concerns about overcrowding if fewer buses are to start from Golders Green and to that end we note that your own estimates indicate longer waiting times between Finchley Road and St. John 's Wood should the no. 13 be withdrawn. We would ask you to reconsider the existing proposals, particularly with a view to maintaining frequency and capacity between Golders Green and Swiss Cottage/St. John 's Wood and to bear in mind the inconveniences of the 139 for many users compared with that of the no.13. Hugh Brennan - City of Westminster What do you think of the proposal to extend route 139 to Golders Green, Replacing route 13 which would no longer run?: Support What do you think of the proposal to extend route 113 to Oxford Circus?: Oppose What do you think of the proposal for route 189 buses to start and finish at Marble Arch with new route N189 introduced to provide the night time link between Oxford Circus and Brent Cross?: Support What do you think of the proposal for route 82 to run as a 24 hour a day service, replacing route N13 which would no longer run?: Support The City Council, TfL, the Mayor and other key stakeholders are now progressively working through the main objectives of the West End Partnership (WEP). The timing of this proposal to remove routes 13/N13 from the congested Aldwych, Strand, Trafalgar Square, Haymarket, Regent Street and Oxford Street route corridor fully aligns with the objectives of the WEP to remove those lighter used bus route sections that currently add to congestion whilst retaining/ or revising those that do carry greater patronage in and out of the West End. Furthermore the City Council expects that future WEP bus network review work will lead to further adjustment. Finally the City Council objects to the extension of route 113 from Baker Street/Marble Arch to Oxford Circus as this is wholly counterproductive to the welcomed proposal to remove route 13 from Oxford Street and the benefits the latter would bring in terms of reduced congestion, air pollution, pedestrian road safety, noise and severance. Any decision regarding route 113 should await the outcome of the proposed

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studies on WEP bus services and the Baker Street 2 Way scheme of which TfL are undertaking in May 2015. James Earl - Fortune Green & West Hampstead Neighbourhood Development Forum What do you think of the proposal to extend route 139 to Golders Green, Replacing route 13 which would no longer run? : Support What do you think of the proposal to extend route 113 to Oxford Circus? : Support What do you think of the proposal for route 189 buses to start and finish at Marble Arch with new route N189 introduced to provide the night time link between Oxford Circus and Brent Cross? : Not sure What do you think of the proposal for route 82 to run as a 24 hour a day service, replacing route N13 which would no longer run? : Not sure We support extending route 139 from West Hampstead to Golders Green - and we request that this change means the end of empty buses using Mill Lane in West Hampstead as a short-cut back to their depot. We are very concerned that the changes to the bus routes on Finchley Road appear to result in a decline in frequency and capacity on this important route. Buses on the section through our area (Childs Hills to Swiss Cottage) are regularly full and there appears to be no reason given to reduce frequency/capacity by a third (every 3mins to every 4mins). We would strongly argue that the frequency/capacity on Finchley Road needs to increased, not decreased. We suggest there should be a minimum of 20 (not 15) buses an hour on the new 82/113 route. Joan Moffatt - Fordwych Residents Association What do you think of the proposal to extend route 139 to Golders Green, Replacing route 13 which would no longer run? : Support What do you think of the proposal to extend route 113 to Oxford Circus?: Not sure What do you think of the proposal for route 189 buses to start and finish at Marble Arch with new route N189 introduced to provide the night time link between Oxford Circus and Brent Cross?: Oppose What do you think of the proposal for route 82 to run as a 24 hour a day service, replacing route N13 which would no longer run?: Not sure The Fordwych Residents Association supports extending route 139 to Golders Green, as we would like to see the end of the practice of empty 139 buses using Mill Lane as a shortcut back to their depot. We are concerned about plans to stop the 189 route running to Oxford Circus, as this will end the direct route from our area to Oxford Circus. We note that this journey would still be possible, but would mean changing buses. This would double the cost of such journeys, which we believe is neither fair nor proportionate. We would therefore only support this proposal if TfL introduces a wider policy of one flat rate fare for all bus journeys within a set time period - regardless of how many changes are made. This practice already works in many other cities in the UK and around the world - and it seems London is very out of step. Finally, we also note that the Jubilee Line in our area is suspended on most weekends/bank holidays. We would therefore like to see an increase in the frequency on bus routes on the A5 at weekends/bank holidays to make up for this regular loss of service on our main Underground route.

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John H Gillett - Mill Hill Neighbourhood Forum What do you think of the proposal to extend route 139 to Golders Green, Replacing route 13 which would no longer run?: Support What do you think of the proposal to extend route 113 to Oxford Circus?: Support What do you think of the proposal for route 189 buses to start and finish at Marble Arch with new route N189 introduced to provide the night time link between Oxford Circus and Brent Cross?: Support What do you think of the proposal for route 82 to run as a 24 hour a day service, replacing route N13 which would no longer run?: Support These changes have been reviewed by our committee of 30 Mill Hill residents and business leaders and we believe them to offer a very positive improvement to the bus services for Mill Hill and surroundings. Thank you. Jonathan Davies - Barnet Liberal Democrats What do you think of the proposal to extend route 139 to Golders Green, Replacing route 13 which would no longer run?: Not sure What do you think of the proposal to extend route 113 to Oxford Circus?: Not sure What do you think of the proposal for route 189 buses to start and finish at Marble Arch with new route N189 introduced to provide the night time link between Oxford Circus and Brent Cross?: No opinion What do you think of the proposal for route 82 to run as a 24 hour a day service, replacing route N13 which would no longer run?: No opinion You have not asked the key question - whether the number 13 route should be discontinued. This is therefore a flawed consultation. I oppose the ending of that route. TfL are not proposing any increase in the number of buses on Route 82, so at peak times there will be eight fewer buses an hour running from the centre of Golders Green down the Finchley Road to the O2 centre and Finchley Road station. This is a crucial route for commuters wanting to use the Jubilee Line, for example to Canary Wharf. TfL’s proposed substitute route to the West End using Bus 139 runs down Abbey Road and Lisson Grove and will increase bus journey times. Neil Nerva - Ward Councillor, Queens Park ward, LB Brent What do you think of the proposal to extend route 139 to Golders Green, Replacing route 13 which would no longer run?: Not Answered What do you think of the proposal to extend route 113 to Oxford Circus?: Not Answered What do you think of the proposal for route 189 buses to start and finish at Marble Arch with new route N189 introduced to provide the night time link between Oxford Circus and Brent Cross?: Not Answered What do you think of the proposal for route 82 to run as a 24 hour a day service, replacing route N13 which would no longer run?: Not Answered Route 13 I wish to a oppose the proposed changes Grounds - Need to increase frequency of route 82 to compensate loss of route 13 Paul Spelzini - Potters Bar and St.Albans Transport User Group What do you think of the proposal to extend route 139 to Golders Green, Replacing route 13 which would no longer run?: Support

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What do you think of the proposal to extend route 113 to Oxford Circus?: Oppose What do you think of the proposal for route 189 buses to start and finish at Marble Arch with new route N189 introduced to provide the night time link between Oxford Circus and Brent Cross?: Support What do you think of the proposal for route 82 to run as a 24 hour a day service, replacing route N13 which would no longer run?: Support The number of routes down Oxford Street should be kept to a minimum to avoid pollution and congestion. The 139 would provide a better connection to National Express coaches at Golders Green for Luton and Stansted airports. The 113 could have a '607 or X26 style' X113 express 'business class' longer single deck bus to Victoria, with some shorter local journeys for reliability. This would help replace Green Line coach journeys cut back down the A41 since 2010. Penny Alexander - Baker Street Quarter Partnership (BID) What do you think of the proposal to extend route 139 to Golders Green, Replacing route 13 which would no longer run?: Support What do you think of the proposal to extend route 113 to Oxford Circus?: Support What do you think of the proposal for route 189 buses to start and finish at Marble Arch with new route N189 introduced to provide the night time link between Oxford Circus and Brent Cross?: Support What do you think of the proposal for route 82 to run as a 24 hour a day service, replacing route N13 which would no longer run?: Support We are supportive of TfL's efforts to rationalise buses in the Marylebone area which suffers from high numbers of buses and associated issues with heavy traffic and pollution. Peter Symonds - Combined Residents' Associations of South Hampstead What do you think of the proposal to extend route 139 to Golders Green, Replacing route 13 which would no longer run?: Oppose What do you think of the proposal to extend route 113 to Oxford Circus?: Not sure What do you think of the proposal for route 189 buses to start and finish at Marble Arch with new route N189 introduced to provide the night time link between Oxford Circus and Brent Cross?: No opinion What do you think of the proposal for route 82 to run as a 24 hour a day service, replacing route N13 which would no longer run?: No opinion TFL's proposals for a change to the gyratory system at Swiss Cottage are ill-conceived and have not been thought through. Scrapping any bus service, most particularly the No 13, in this area will only compound an already chaotic and overcrowded service. Phil Rosenberg - Ward Councillor, West Hampstead ward, LB Camden What do you think of the proposal to extend route 139 to Golders Green, Replacing route 13 which would no longer run?: Not Answered What do you think of the proposal to extend route 113 to Oxford Circus?: Support What do you think of the proposal for route 189 buses to start and finish at Marble Arch with new route N189 introduced to provide the night time link between Oxford Circus and Brent Cross?: Support What do you think of the proposal for route 82 to run as a 24 hour a day service, replacing route N13 which would no longer run?: Support

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Phil Taylor - All Saints' Primary School What do you think of the proposal to extend route 139 to Golders Green, Replacing route 13 which would no longer run?: Oppose What do you think of the proposal to extend route 113 to Oxford Circus?: Support What do you think of the proposal for route 189 buses to start and finish at Marble Arch with new route N189 introduced to provide the night time link between Oxford Circus and Brent Cross?: Support What do you think of the proposal for route 82 to run as a 24 hour a day service, replacing route N13 which would no longer run?: Support As a primary school, we use route 13 to support our educational visits to the National Gallery, National Portrait Gallery, Whitehall, National Theatre, London Transport Museum and Covent Garden. Without the direct route the 13 offers, the children would be at risk having to change buses in the centre of the city. As an alternative, we would have to look at coaches, which would add to traffic congestion and pollution. This would not support the London Mayor's transport initiative nor be part of our very active and vital School Travel Plan. Raymond Simonson - JW3 Jewish Community Centre What do you think of the proposal to extend route 139 to Golders Green, Replacing route 13 which would no longer run? : Oppose What do you think of the proposal to extend route 113 to Oxford Circus? : Support What do you think of the proposal for route 189 buses to start and finish at Marble Arch with new route N189 introduced to provide the night time link between Oxford Circus and Brent Cross?: No opinion What do you think of the proposal for route 82 to run as a 24 hour a day service, replacing route N13 which would no longer run?: Not sure A major part of the planning process to ensure approval from Camden Council for JW3 to be built, was our commitment to public transport, which we promote heavily. We receive 4,000 - 4,500 visitors every week to our community centre, serving the wider London area. A significant number of those people come from within the borough of Barnet which is the most densely populated Jewish area of the UK. And Golders Green (and surrounding) has thousands of people who use JW3 and travel on the 13 bus. This includes a particularly older population who use JW3's services during the day, who will find it far less easy to get there with such a significantly reduced service. This could be extremely damaging for JW3 and for the thousands of members and users who rely on the 13 bus. I implore you on behalf of them to reconsider. Thank you. Rebecca Johnson – Hampstead and Kilburn Green Party What do you think of the proposal to extend route 139 to Golders Green, Replacing route 13 which would no longer run?: Oppose What do you think of the proposal to extend route 113 to Oxford Circus?: Support What do you think of the proposal for route 189 buses to start and finish at Marble Arch with new route N189 introduced to provide the night time link between Oxford Circus and Brent Cross?: Not sure What do you think of the proposal for route 82 to run as a 24 hour a day service, replacing route N13 which would no longer run?: Not sure As the Green Party candidate for Hampstead and Kilburn, I support the Swiss Cottage Amenity Group's opposition to the proposed closure of the #13 bus route, which is relied on and much used by many people who live or work in the area of Finchley Rd and Swiss Cottage.

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Looking at the local situation, I believe that scrapping or reducing the 13 bus route would worsen travel options for many people, including those who find it difficult to use the tube. The Green Party believes that publicly accountable, well timetabled and accessible transport is essential for the environmental benefit of all in the community. The number 13 bus service is important for London's residents and businesses as well as for people who live and work along its route, and should not be axed. TFL needs to reconsider this proposal and assure us that the #13 will continue to run. Thank you. Richard Dickinson – New West End Company What do you think of the proposal to extend route 139 to Golders Green, Replacing route 13 which would no longer run?: Not Answered What do you think of the proposal to extend route 113 to Oxford Circus?: Not Answered What do you think of the proposal for route 189 buses to start and finish at Marble Arch with new route N189 introduced to provide the night time link between Oxford Circus and Brent Cross?: Not Answered What do you think of the proposal for route 82 to run as a 24 hour a day service, replacing route N13 which would no longer run?: Not Answered REF: Proposed Changes to bus routes serving Abbey Road and Finchley Road On behalf of New West End Company’s Board and retailer members I write in full support of the proposed changes to bus Route 13 ie. that it will no longer run. We support the regular reviewing, altering and where possible reduction in routes that terminate in or close to Oxford Street or Regent Street particularly in such cases where alternative capacity exists or where changes to other bus routes can provide equally good services to be maintained. We understand that in this case both the enhanced capacity of the Jubilee line and extensions to other bus routes, notably the 139, will ensure that bus frequencies will remain unchanged at 3 minutes over the route affected. The New West End Company supports the modernisation of this route and others, given the importance of reducing congestion and improving air quality while at the same time ensuring that services for passengers are appropriate to demand. Richard Olszewski - Ward Councillor, Fortune Green ward, LB Camden What do you think of the proposal to extend route 139 to Golders Green, Replacing route 13 which would no longer run?: Not Answered What do you think of the proposal to extend route 113 to Oxford Circus?: Support What do you think of the proposal for route 189 buses to start and finish at Marble Arch with new route N189 introduced to provide the night time link between Oxford Circus and Brent Cross?: Support What do you think of the proposal for route 82 to run as a 24 hour a day service, replacing route N13 which would no longer run?: Support Although I support the extension of the 139 to Golders Green, I oppose the withdrawal of route 13. Question 5 looks as if it has been worded to make it impossible to express this view and is a leading question. Withdrawing route 13 will be a major reduction in services on Finchley Road, which will not be compensated for by the extension of the 139.

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Roger Freeman - Ward Councillor, Swiss Cottage Ward, LB Camden What do you think of the proposal to extend route 139 to Golders Green, Replacing route 13 which would no longer run?: Not Answered What do you think of the proposal to extend route 113 to Oxford Circus?: Not Answered What do you think of the proposal for route 189 buses to start and finish at Marble Arch with new route N189 introduced to provide the night time link between Oxford Circus and Brent Cross?: Not Answered What do you think of the proposal for route 82 to run as a 24 hour a day service, replacing route N13 which would no longer run?: Not Answered We write as Councillors (myself, Roger Freeman; Andrew Marshall; Don Williams) for the Swiss Cottage Ward of Camden Council on your consultation on bus services in the Finchley Road/Abbey Road area. We welcome the proposals for Night Services on 189 route; well understand why you are keeping these route networks under review and note your comment on improved reliability of tube lines in the area. That having been said we need to reinforce the concern felt by our constituents – and indeed others in the area – for the removal of both the 13 and the N13. The 13 bus line really meets the requirements of people in the area many of whom find tube travel to be too difficult to use. You will also be aware of the increased population in the area as a result of developments in execution, planned or proposed. Thanks in advance for your attention to our views Sarah Sackman - Finchley and Golders Green Labour Party What do you think of the proposal to extend route 139 to Golders Green, Replacing route 13 which would no longer run?: Oppose What do you think of the proposal to extend route 113 to Oxford Circus?: No opinion What do you think of the proposal for route 189 buses to start and finish at Marble Arch with new route N189 introduced to provide the night time link between Oxford Circus and Brent Cross?: No opinion What do you think of the proposal for route 82 to run as a 24 hour a day service, replacing route N13 which would no longer run?: Oppose The number 13 and N13 buses are very popular and almost everyone in Golders Green and Childs Hill has used them. Cutting the service will reduce capacity by half on large parts of the route, as well as leading to longer waits and increased journey times. Local services need to serve local people. That is why I am working with residents and my colleagues in the Labour Party to urge Boris Johnson and his Conservative colleagues to halt the plans. Siobhan Baillie - Ward Councillor, Frognal and Fitzjohns ward, LB Camden What do you think of the proposal to extend route 139 to Golders Green, Replacing route 13 which would no longer run?: Oppose What do you think of the proposal to extend route 113 to Oxford Circus?: Support What do you think of the proposal for route 189 buses to start and finish at Marble Arch with new route N189 introduced to provide the night time link between Oxford Circus and Brent Cross?: Oppose What do you think of the proposal for route 82 to run as a 24 hour a day service, replacing route N13 which would no longer run?: Oppose

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No 13 Bus: I represent the ward of Frognal & Fitzjohns in NW3 so many of our residents use the Finchley Road. I also live in Hampstead so I use the businesses and transport on Finchley road regularly. The removal of No 13 bus route is strongly opposed by residents. I understand a number of groups have contacted you independently about this. Elderly residents that use the No 13 bus route to the West End have reported they will particularly find the removal of the service. It is also vital for many people wish to travel direct into the West End for the evenings. You will appreciate that using the tube requires stairs and changes on the way which is not convenient for many but simply not possible for some residents. We appeal to TfL to reconsider this matter. Please also take into account large developments that are taking place in the area, which will bring more residents in the future. There are large blocks of flats being built on the Finchley Road from Cricklewood lane corner, Barratt houses and a Mount Anvil development on Kidderpore. TfL, of course, is not taking into account future extra use - from those big blocks of flats being built on the Finchley Road from Cricklewood Lane corner downwards, nor The Cascades at 368-372 Finchley Road, nor the Barratt houses along Finchley Road/Kidderpore, nor the Mount Anvil development on Kidderpore The loss of the No 13 bus and proposed replacement of that service by increasing the 113 service is simply not sufficient. I am told the buses are so busy during rush hour that drivers often refuse to pick more people up north of Finchley Road station. I have had many people contact me about this. If you require any further information from me or the various resident group associations, please do not hesitate to contact me. Stephen Williams - Netherhall Neighbourhood Association What do you think of the proposal to extend route 139 to Golders Green, Replacing route 13 which would no longer run?: Oppose What do you think of the proposal to extend route 113 to Oxford Circus?: Not answered What do you think of the proposal for route 189 buses to start and finish at Marble Arch with new route N189 introduced to provide the night time link between Oxford Circus and Brent Cross?: Not answered What do you think of the proposal for route 82 to run as a 24 hour a day service, replacing route N13 which would no longer run?: Oppose The removal of No 13 bus route is strongly opposed by residents in our Neighbourhood. This was discussed at our recent residents Committee where there was unanimous opposition to its removal. No 13 is a very much used route by residents in our Neighbourhood and its removal will cause much inconvenience. There are a great deal of elderly citizens who would find the removal of No 13 a serious difficulty as it gives a direct route (with no change) from our area to the West End, Piccadilly and the Aldwych and is the only bus that does this. This would be particularly difficult in the evenings for people wishing to travel to and from shopping and entertainment venues. Travel by underground also requires changes en route. Please do not remove the no 13 bus route.

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Vincent Stops - London TravelWatch What do you think of the proposal to extend route 139 to Golders Green, Replacing route 13 which would no longer run? : Support What do you think of the proposal to extend route 113 to Oxford Circus? : Support What do you think of the proposal for route 189 buses to start and finish at Marble Arch with new route N189 introduced to provide the night time link between Oxford Circus and Brent Cross? : Support What do you think of the proposal for route 82 to run as a 24 hour a day service, replacing route N13 which would no longer run? : Support We have considered these changes as a package and accept that taken together they will mean passenger demand is satisfied. We would, of course, expect the changes to be monitored after a period of settling down. Virginia Berridge - WHAT (West Hampstead Amenity and Transport) What do you think of the proposal to extend route 139 to Golders Green, Replacing route 13 which would no longer run?: Not Answered What do you think of the proposal to extend route 113 to Oxford Circus?: Not Answered What do you think of the proposal for route 189 buses to start and finish at Marble Arch with new route N189 introduced to provide the night time link between Oxford Circus and Brent Cross?: Not Answered What do you think of the proposal for route 82 to run as a 24 hour a day service, replacing route N13 which would no longer run?: Not Answered WHAT's opinion is:

• We oppose the 13 proposals. The 139 will be the only bus serving the Strand, a route widely used by theatregoers who use both buses which are always crowded.

• 139 proposal is clearly to deal with the poor performance of the 328.We would propose 2 alternatives either the Golders Green option or the current route along Mill Lane to Cricklewood but as a stopping service.

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Appendix A – Copy of the consultation materials A1 Map of the proposed changes

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A2 Map of the proposed changes in frequency

25

A3 Copy of CRM email campaign

26

A4 Copy of website text

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Appendix B – All issues raised for Question 9

Negative comment/Oppose

13

Loss of 13 in general 1262

Concern for wheelchair access due to loss of 13 149

Extra bus changes due to loss of 13 148

Paying extra fares due to loss of 13 85

Safety concern due to loss of 13 27

Increased waiting time for other buses due to loss of 13 26

Required during weekend Jubilee line closure due to infrequent rail replacement 16

N13

Loss of N13 in general 158

Safety concern due to loss of N13 13

113


Proposed extension 38

139


Proposed extension 55

139 is not a replacement for 13 23

189

Reroute 124

Concern for wheelchair access due to rerouted 189 2

82


24 hour service 13

24hr 82 doesn't cover entire N13 route 8

General

Reduced bus frequency on Finchley Road 65

General negative/Unsupportive comment 58

Negative perception of TfL and their motives 35

Consultation outreach/engagement 35

New developments in the area: More bus routes are needed rather than less 29

Survey form 21

Traffic congestion on Finchley Road 17

Consultation materials 13

Negative current conditions

13

Congested onboard 287

Poor service 10

113


Poor service 25

139

29

Slow service/congestion on the route 120


Bus stand at West End Green causes traffic congestion 11

189

Congested onboard 9

Poor service 3

82


Poor service 31

General

Finchley road bus services are congested onboard 71

The tube network is congested 15

113 and 82 services arrive at the same time 6

Traffic is congested on West End Lane 6

Bus driver behaviour 4

Positive comment/Support

82: 24 hour service 79

139: Extension to Golders Green 69

General positive/Supportive comment 65

113: Increased frequency 53

113: Extension 45

189: Rerouting 10

13: Withdrawal 8

N13: Withdrawal 3

Consultation process/material 1

Positive current conditions

13: Offers good service 159


13: Offers good university connections 4


General: Good service offered by TfL buses 4

Current usage of route 13

Important for travel to work 136

Needed for School 106

Needed to get to cultural activities (Museums, Theatres) 96

Needed to get to University/UCL/KCL 13

Suggestions

13

Increase frequency 23

Extend to North Finchley 12

Reroute in the middle 9

Curtail before Oxford street 6

Extend to Waterloo 6

Maintain service at reduced frequency 6

Stagger arrivals 6

New destination suggested 5

30

Daytime Monday-Friday service only 3

General service suggestions 2

113


Extend to Piccadilly/Trafalgar square/Aldwych 34

Extend to Victoria 4

Withdraw 4


Rename as the 13 2

N113



139



Extend to North Finchley 6


Withdraw 4


Rename as the 13 2

N139


189

189 important for travel to work 11




Withdraw 1


N189


82



Withdraw 9



General

Suggestions for another specific bus service not related to this consultation 30

Suggestions for a new bus route 19

Increase the bus frequency on Finchley Road 10

Stop free child travel 5

Suggestions for bus infrastructure 4

Allow buses to travel through the Royal Parks 1

Increase the number of Routemasters in operation 3

Suggestions for how to use the buses that currently operate on the 13/N13 2

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Pedestrianise Oxford Street 1

Display consultation information at libraries 1

Information requested

More details/not enough information provided 46

Frequency of bus services 16

Other

General statement of use of bus services 41

Misunderstood the proposal 23

No significant comment 18

Negative comment/Oppose

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Appendix C – List of stakeholders consulted London TravelWatch

Elected Members

Caroline Pidgeon AM

Darren Johnson AM

Gareth Bacon AM

Jenny Jones AM

Murad Qureshi AM

Nicky Gavron AM

Andrew Boff AM

Victoria Borwick AM

Tom Copley AM

Stephen Knight AM

Fiona Twycross AM

Andrew Dismore AM Brent & Camden

Kit Malthouse AM West Central

Patrick McLoughlin MP Secretary of State for Transport

Claire Perry Parliamentary Under Secretary of State

Matthew Offord MP Hendon

Mike Freer MP Finchley & Golders Green

Theresa Villiers MP Chipping Barnet

Glenda M Jackson MP Hampstead & Kilburn

Frank Dobson MP Holborn and St Pancras

Karen Buck MP Westminster North

Mark Field MP Cities of London and Westminster

Cllr Peter Freeman Abbey Road

Cllr Lindsey Hall Abbey Road

Cllr Judith Warner Abbey Road

Cllr Iain Bott Marylebone High Street

Cllr Ian Rowley Marylebone High Street

Cllr Karen Scarborough Marylebone High Street

Cllr Daniel Astaire Regent's Park

Cllr Gotz Mohindra Regent's Park

Cllr Robert Rigby Regent's Park

Cllr Paul Church West End

Cllr Jonathan Glanz West End

Cllr Glenys Roberts West End

Cllr Barbara Grahame Church Street

Cllr Vincenzo Rampulla Church Street

Cllr Aziz Toki Church Street

Cllr John Marshall Garden Suburb

Cllr Gabriel Rozenberg Garden Suburb

Cllr Daniel Seal Garden Suburb

Cllr Dean Cohen Golders Green

Cllr Melvin Cohen Golders Green

Cllr Reuben Thompstone Golders Green

Cllr Jack Cohen Childs Hill

Cllr Shimon Ryde Childs Hill

Cllr Peter Zinkin Childs Hill

http://cptnational-paulinegaunt.cmail1.com/t/t-l-jllhcl-jjkyhllhy-n/

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Local Authorities

London Borough of Camden London Borough of Barnet

City of Westminster

Police, Fire & Health Authorities

Bromley Care Commissioning Group London Ambulance Service

Bromley Safer Transport Team London Fire and Emergency Planning Authority

Croydon NHS Care Commissioning Group Metropolitan Police

Croydon Safer Transport Team

Transport Groups and Unions

AA Motorcycle Action Group

Association of British Drivers Motorcycle Industry Association

Association of Car Fleet Operators Road Haulage Association

British Motorcyclists Federation RMT Union

Freight Transport Association Unions Together

Green Flag Group Unite

Local Interest Groups

Broadfield Broadhurst Close and Fairhurst Tenants and Residents Association Hilgrove Estate Residents Association

Camden Cycling Campaign Living Streets

Camden Police Safer Neighbourhoods Team Swiss Cottage Ward London TravelWatch

Central and Cecil Residential Care Home (Compton Lodge) Royal Central School of Speech & Drama

Combined Residents Associations of South Hampstead St Marys Centre

Cresta House Residents Association St Pauls Church of England Primary School

Elsworthy Court Members Company Limited Swiss Cottage Central Library

Elsworthy Residents Association Swiss Cottage Community Centre

Fairfax Place Residents Association Swiss Cottage Library user group

Fairfax Road (12-36) Residents Association Swiss Cottage Open Space

Finchley Road Business Group Swiss Cottage School Development and Research Centre

Finchley Road Community Forum The Winch Space

Fitzjohns Avenue Residents Association UCL Academy

Fordwych Residents Association West Hampstead Amenity & Transport

Gondar and Agamemnon Residents' Association

Westcroft Estate Tenants and Residents Association

Hampstead NW3 Business Association Winchester Road Residents Association

Hampstead Theatre

Other Stakeholders

Action on Hearing Loss (formerly RNID) London Councils

Age Concern London London Cycling Campaign

Age UK London Older People's Strategy Group

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Asian Peoples Disabilities Alliance London Tramlink

BT London Underground

Campaign for Better Transport MIND

Confederation of British Industry (CBI) National Children's Bureau

CTC - The national cycling charity National Grid

Disability Voice Bromley RADAR London Access Forum

Disability Alliance RNIB

Disabled Persons Transport Advisory Committee

Royal Mail

EDF Energy Royal Parks

Greater London Forum for the Elderly Sense

Guide Dogs for the Blind Association Sixty Plus

Joint Committee on Mobility of Blind and Partially Sighted People

Stroke Association

Joint Mobility Unit Sutton Centre for Voluntary Sector

Living Streets Thames Water

London City Airport The British Dyslexia Association

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