PowerPoint Presentation

Connie Brenton, NetAppDavid Cunningham, Winston & Strawn LLPJeffrey H. Franke, Yahoo, Inc.Gregory Kaple, Kaiser PermanenteJeff Schwarz, Polsinelli PCSharing practice metrics for law firms and legal departments, now and in 2020Tuesday, September 11:30 2:30 p.m.In separate worldsEfficiencyvs.ProfitabilityLaw DepartmentsLaw FirmsNotion that were really in separate worlds. How we are in fact in separate worlds or whether we think we are?Good opportunity to let the panel speak to how profitability drives behavior and metrics2Mirror imagesEfficiency=ProfitabilityHow do we get to efficiency = profitability?3Tipping pointThe tipping point is the critical point in an evolving situation that leads to a new and irreversible development.

Law DepartmentLaw Firm1Total Internal & External Spend1Matter Budget2Spend vs. Budget2Profitability3Staffing / Resource Utilization3Billable Hours / Utilization4Vendor Performance4Peer Benchmarking 5Savings5Performance Quality / Client Results6Matter Time to Completion6Client Satisfaction7Performance Quality7Firm Citizenship8TrainingWhat were measuringUse of analyticsLaw DepartmentLaw Firm1Understanding spend to minimize spend (opportunities to save)1Understanding partner / firm performance2Benchmarking against industry rates2Benchmarking against industry rates3Increase efficiencies3Increasing confidence and accuracy of budgetsLegal ecosystemDifferent People at the TableCIOCFOCMOEvolution of analyticsMore and Better DataGetting data cleanLeveraging Technology (Sky, Lex Machina, etc.)New TechnologiesLeveraging Analytics Providers and ConsultantsNew Audiences (GC, CFO, CEO, COO, Internal Biz Clients etc.)Whats on the horizon

Napa Conference Standards for the industryCLOCCIO-CLOCThank youWhat we measureIn-house department metricsTotal Dept and Practice Area SpendBilled Hours, Fixed Fees, Staffing RatiosE-Discovery Review Efficiency & AnalyticsSpend by FirmVendor or Service Provider PerformanceIndustry BenchmarksLaw Firm metricsMatter BudgetPartner PerformanceClient FeedbackClient WinsIndustry BenchmarksKPI & Dashboards & QBRDelivering the MessageDashboardsQBRsOperations ReviewsPerformance ReviewsBudget Proposals and ReviewsVendor SelectionDashboard metric categoriesLegal SpendContract ManagementTraining

Instant NDAElectronic SignaturesDepartment Metrics (Headcount, Pro Bono, etc.)

Law Firm Performance SummaryQuantitative Portfolio AnalysisCategoryPerformance DetailsScoreStaffing ModelsPartner, associates, paralegal mix

2Staffing EfficiencyTimekeepers per matterRight-sourcing

1 Fees/CostsHourly and fixed fees5Billing ComplianceAdherence to billing guidelines3Qualitative Analysis (27 Respondents)CategoryAttorneys & EngineersSubject Matter Expertise3.5Business Alignment4Responsiveness/ Accessibility3.5Project Management4Creativity2.5Budgeting Accuracy3.5Proactive Execution3Communication1Partnership/ Trustworthiness3Quality and Presentation3Results/ Outcomes3.5ResponseScoreStrongly Disagree1.0Disagree2.0Neither Agree nor Disagree3.0Agree4.0Strongly Agree5.0Spend dashboard

KPI dashboard

matter budgeting

Matter activity dashboard

Thank you