Presented by:

Gary MaguireManager, Business & Location Intelligence

DEPARTMENT FORFAMILIES & COMMUNITIES

A Practical Approach toA Practical Approach toLocation Intelligence in Location Intelligence in

GovernmentGovernment

Improving Service DeliveryImproving Service Deliveryfrom Behind the Counter from Behind the Counter

“A lot of information, such as the cultural background of people getting the service, they (government) never do anything with it, it is just in case a minister gets asked a question”(Mark Henley, UnitedCare Wesley 2009)

“The charities have a much closer connection with theclients but that is not respected and not trusted(Karen Grogan, SA Council for Social Services 2009)

Source: The Advertiser 17/10/09

A fundamental role of Government is for the common good and to provide help of some kind to those who can not help themselves.

If Location Intelligence is an all pervasive enabler thatstreamlining the delivery of services and providesevidence for policy decisions, why don’t frontlinestaff have this?

Take your Interests seriously

CCONNECTINGONNECTING T THEHE B BUSINESSUSINESSCCONNECTINGONNECTING T THEHE B BUSINESSUSINESS

Line of sightLine of sight

Governance CoordinationManagement

AnalyticsPublication

• Strategy & Planning• ICT Service Desk• ICT Infrastructure• ICT Services• Systems Solutions• Knowledge Systems• Business & Location Intelligence

• Domiciliary Care SA• Disability SA• Families SA• Housing SA• Carers SA• Community Connect• Office for Ageing• Office for Volunteers• Office for Problem Gambling• Office for Aboriginal Housing• State Recovery Office

Business &Location

Intelligence

Business Technology

Service Delivery

ExecutiveResponsibility

South AustralianStrategic Plan

Customers

Targets

Strategy

Operational(External)

Operational(Internal)

• Chief Executives Office• Organisational Development

Information

Business Behaviour

Actions

InformationInformation Business BehaviorBusiness Behavior ActionsActions

Business Warehouse

GIS Database

Data Providers(State

Government& Private Data)

Desktop GISAnalysis

GIS Web Mapping and

Business Information

Service

Viewing &Analysis

Mapping

OperationalActivities

Planning &Reporting

EBMF GISEBMF GIS

RepeatableRepeatable

Ad-hoc GISAd-hoc GIS

Evidence Groups Qualitative GISAnalysis

Evidence Layers Service Overlays

SQL / ArcServer

CartographicRepresentation

/ Cache

Data Edits(version control) Quality Assurance

DesktopGIS Analytics

Externalweb GIS

IntranetGIS

DFC Enterprise Service

Mobile DataCapture

I know you have that map stuff ?

Housing SA Redevelopment Opportunities

Client Density Modelling

State Recovery Office

The location of Anything is becoming

Everything

Community Profiling

Visualisation

Mobile

Planning/ Admin.

Facilities

Tenancy

Assets

Utilities

NungaWali

GrantsFunding

SocioEconomic

Demo-graphics

Facilities

Transport

Planning/ Admin.

OfficeFor theAgeing

ServiceOverlays

EvidenceGroups

EvidenceLayers

CommunityCapacity

Demo-graphics

EBMF

Utilities

Facilities

Transport

Planning /Administration

LandProperty

Assets

HousingSA

Environmental

Tenancy

Planning/ Admin

Utilities Facilities

LandProperty

Demo-graphics

StateRecovery

GeneralInterest

Health Transport

Demo-graphics

Facilities

MapIQ

Empowerment through

Location Intelligence

More Info… www.esriaustralia.com.au

More Info… www.esriaustralia.com.au

Sharing Community Based Information & Knowledge

An system that could provide varying levels of community and health information using location technology to enable staff or citizens to make better choices. Understand ‘where’ and ‘how’ to get to these service easily.

Solution: MapIQ pulls together information from various government and NGO websites and mapping services. Publishes the consolidated data to the user.

Benefit: Gateways to other business data. Directly accessing Health SA - Health Services Finder, Australian Bureau of Statistic’s, Transport SA – public transport, Education facilities, Non for profits – ConnectingUp Australia and DFC’s internet pages from the map.

Problem:

The difference is what you see

2008 2009 2010 2011 2012

Number ofFunctions

GIS Tools& Layers

24

18

12

6

3

MapIQ 1.0

MapIQ 2.0(Build for public)MapIQ

1.1

MapIQ 2.1(Dynamic

User layers)

MapIQ 2.2(Selected

EBMLayers &Analytics)

CarersAffordable

HomesCommunity

Benefits

Nunga WaliSpatial

App’s @… www.sa.gov.au

http://mapiq.dfc.sa.gov.au/mapiq/index.html

OUT NOW!!

1.0

Beta

2.0

2.0

2.0

2.0

Thankyou Team:

Penny Baldock | Susana Valdivia | Stephen Retallack | Simo Xu | David Coombe | Andrew Leane

DEPARTMENT FORFAMILIES & COMMUNITIES

Business and Location Intelligence Group

Business Technology | DFC Chief Information Office