CONNECT,ACCELERATE,PERFORM

VOLUME 1 NETWORK SOLUTIONS

POSITIONING PAPER

In addition, the flexibility of our airport network services allows you to meet changing business needs. It helps you react quickly to new events, for example by giving you quick and easy access to adequate network connectivity for kiosks, terminals and offices on temporary or seasonal routes.

Unsurpassed international reach

We can help you achieve your business and operational goals thanks to the variety of services in our network portfolio. We have an unsurpassed global network reach, through our partnership with Orange Business Services. In addition, we have a close relationship with airports worldwide, including our own staff at all major airports. It total, we provide shared network infrastructure in over 300 airports and network connections in more than 220 countries and territories.

Network connectivity is a vital part of your infrastructure and needs to be available across your entire organization including in airports. Without adequate connectivity in the airport, you will struggle to run centralized applications, such as check-in or reservations, access engineering data, or share flight scheduling and baggage data.

We have deployed infrastructure that offers highly secure and reliable network connectivity for your offices and devices at the airport. We deliver a range of services including shared IP access to your key vertical applications in the airport, and high quality IP connectivity for your back office, equaling what you have in your main offices.

Connectivity at the airport is also important to allow you to communicate with the many different stakeholders that are present on site. Reliable connectivity available anywhere at the airport will enable you to collaborate closely where required and to automate business processes. In order to facilitate this business improvement we have deployed wireless connectivity throughout airports in the last year, which enables your mobile workers to access applications from any location on site.

NETWORK SOLUTIONS

“ TOdAy WE hAvE INSTALLEd NETWORK cONNEcTIONS fOR OUR cUSTOmERS cOvERING 95% Of ThEIR INTERNATIONAL dESTINATIONS.”

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AIRPORThUbThe core of our offering at airports is AirportHub, which consists of managed resilient infrastructure at the airport. We provide connectivity to the Orange wide area network (WAN), routers, switches and firewalls, and fixed and wireless LAN in the airport. Our AirportHub allows you to easily integrate your offices, devices and equipment at the airport with the rest of your locations and IT infrastructure.

With AirportHub, we have essentially brought the network access nodes into the airport, so that you don’t need to procure your own leased lines to the local point-of-presence (PoP). This can save you up to 50% of your actual network deployment costs. It also allows you to obtain connectivity in the airport extremely quickly – in some cases this may be as easy as simple LAN configuration.

Secure and resilient

We use virtual LANs (VLAN) to separate airline traffic at the airport to enforce strict security. To ensure that the links are resilient, we use a mirror infrastructure in the airport and two different local carriers to link to two different Orange points-of-presence (PoP). A dual path is configured for each customer guaranteeing network connectivity even in case of failure of one of the links or elements of the infrastructure. Each router has exactly the same configuration and any switching between the two links will happen completely transparently to the user.

For business continuity, we operate two state-of-the-art Command Centers in Montreal and Singapore. They support the continuous global operations of over 300 airports and 2,000 customers. We proactively monitor the network and our AirportHubs and solve problems before they have an impact in the quality of our services– ultimately eliminating downtime.

We also have a network planning team that monitors the link capacity between the network PoP and the airport. They can take action to increase available bandwidth and identify any infrastructure bottlenecks that could cause an issue.

INTERNET SERvIcES ANd vENdOR mANAGEmENTAnother key component of our network portfolio are the Internet services that can be delivered anywhere you need, including airports. We have a relationship with Internet service providers (ISP) and other network suppliers in 170 countries. As part of our Internet service, we manage multiple ISPs for you worldwide, so that you have a single point of contact. We manage the contract with the local provider on your behalf and take care of ordering, billing and any operational issues.

Internet connectivity is essential for access to key services such as cloud applications, software-as-a-service or desktop virtualization. We can offer simple internet connectivity or an internet solution that can include security, encryption, offload and application performance. Our solution will comply with your site needs and security policy, whether that is via local, regional or central breakout to the Internet.

Thanks to our capacity to manage multiple network suppliers anywhere in the world, we can offer a full vendor management service. This has allowed us to offer new local network solutions, such as domestic networks in China and India.

We can also novate and manage all of your communications contracts and services, including Internet and other connectivity. So instead of having to manage a patchwork of local communications suppliers in multiple countries for Internet or other network access, we can act on your behalf. This is particularly valuable if you have many local connections in a single country.

“ fOR bUSINESS cONTINUITy, WE OPERATE TWO STATE-Of-ThE-ART cOmmANd cENTERS IN mONTREAL ANd SINGAPORE. ThEy SUPPORT ThE cONTINUOUS GLObAL OPERATIONS Of OvER 300 AIRPORTS ANd 2,000 cUSTOmERS.”

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“ WE hAvE AdOPTEd ITIL bEST PRAcTIcES ThROUGhOUT OUR SERvIcE ORGANIzATION ANd RATE hIGhLy IN cUSTOmER SATISfAcTION ScORES.”

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We have deployed a worldwide corporate network solution for China Eastern Airlines. The network supports China Eastern’s global expansion as it merged with Shanghai Airlines and joined the Skyteam alliance in 2011.

The project included network and application optimization services. These secure solutions connected the airline’s Shanghai headquarters with Chicago, Hong Kong, Los Angeles, Paris, Seoul, Taipei and Tokyo and another 16 sites by the end of 2011. We also provided additional LAN services.

We have also deployed a proof of concept turnkey remote office infrastructure for the airline’s Japanese operations aimed at increasing China Eastern’s flexibility and speed in setting up new offices as the airline grows.

Our key network partner is Orange Business Services. It is one of the world leaders in communications services and offers fixed and mobile voice and data, VPN and managed services.

The partnership with Orange stretches back to 2001 and was reinforced further in 2011. This includes joint efforts to build international mobile data services that span 180 countries. In addition, together we have been building a common global, high-performance managed cloud-computing infrastructure. Services powered by our partnership with Orange Business Services include:

• Network solutions, including managed LAN, IP VPN, Ethernet and DSL access and WAN optimization.

• Voicesolutions,frombest-of-breedIPtelephonytomanagement of legacy voice services.

• CRMandmultimediacontactcentersolutions.

• Unifiedcommunications,suchasmessaging, IP telephony and web and videoconferencing.

• Communitysolutions,includingAirportHub,ATeXand Servicenet.

• MobileworkforcesolutionssuchasSITAMobile Data Access.

NETWORK PORTfOLIOOur complete Network and Application Performance portfolio can meet the specific business and operational needs for all of your sites. As described, we offer the AirportHub for airports, along with domestic networks and Internet services via our network management capabilities and experience.

In addition, we offer IP VPN services in over 220 countries and territories using any type of access: leased line, Ethernet, DSL or 3G, along with value added services such as IPv6 and multicast. We also deliver 3G connectivity in over 180 countries to provide unique ‘quick start’ connectivity. This acts as a temporary connection, while we implement our permanent IP VPN connection.

As a global provider of connectivity we can provide end-to-end service-level agreements (SLA) worldwide for your entire network. These are backed up by our state-of-the-art infrastructure, support capabilities, and data center facilities.

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AbOUT SITAWe are the world’s leading specialist in air transport communications and IT solutions. We deliver and manage business solutions for airline, airport, GDS, government and other customers over the world’s most extensive network, which forms the communications backbone of the global air transport industry.

For more information visit: www.sita.aero

AbOUT ORANGE bUSINESS SERvIcESOrange Business Services is one of the world leaders in communications services. Our experience in fixed and mobile voice and data, VPN and managed services means we offer the broadest range of communications solutions as part of our overall mission: to differentiate through a company-wide

culture of service excellence and by looking for ways to make business life easier every day. Our extensive experience in global communications solutions, an unmatched network reaching 220 countries and territories, and local support in 166 countries mean our customers receive consistent and reliable solutions wherever they do business.

Orange Business Services ranked “World class” in the 2011 ocean82 dataVPN Voice of the customer benchmarking report, which rates perceived performance from customers. At the 2011 World Communication Awards, Orange was awarded Best Mobile Operator while Orange Business Services picked up the Best New Service: enterprise award for the launch of the Business VPN galerie cloud service and the new Shores Award for its work with Ministries of Foreign Affairs around the world.

For more information visit: www.orange-business.com

For further information, please contact SITA by telephone or e-mail:

Americas+1 770 850 4500 info.amer@sita.aero

Asia Pacific+65 6545 3711 info.apac@sita.aero

Europe+41 22 747 6111 info.euro@sita.aero

middle East, India & Africa+961 1 637300 info.meia@sita.aero

SITA AT A GLANcE

The air transport industry (ATI) is the most dynamic and exciting community on earth – and SITA is its heart.

Our vision is to be the chosen technology partner of the industry, a position we will attain through flawless customer service and a unique portfolio of IT and communications solutions that covers the industry’s every need 24/7.

We are the innovators of the industry. Our experts and developers keep it fuelled with a constant stream of ground-breaking products and solutions. We are the ones who see the potential in the latest technology and put it to work.

Our customers include airlines, airports, GDS vendors and governments. We work with over 550 ATI members and 3,200 customers in over 200 countries and territories.

We are open, energetic and committed. We work in collaboration with our partners and customers to ensure we are always delivering the most effective, most efficient solutions.

We own and operate the world’s most extensive communications network. It’s the vital asset that keeps the global ATI connected.

We are 100% owned by the ATI – a unique status that enables us to understand and respond to its needs better than anyone.

Our annual IT surveys for airlines, airports and passenger self-service are industry-renowned and the only ones of their kind.

We sponsor .aero, the top-level internet domain reserved exclusively for aviation.

In 2010, we had consolidated revenues of US$1.49 billion.

For further information, please visit www.sita.aero

© SITA 12-THW-079-1 All trademarks acknowledged. Specifications subject to change without prior notice. This literature provides outline information only and (unless specifically agreed to the contrary by SITA in writing) is not part of any order or contract.