conflict resolution: self-awareness is the key
DESCRIPTION
Conflict Resolution: Self-Awareness is the Key. A training module created by ken cheng chaya merrell nick smith & andy wislock. The Organization. What is Fundabu , Inc.?. The Organization. FUNDABU, Inc. : . Mid-sized Consulting F irm Specializes in Project Management - PowerPoint PPT PresentationTRANSCRIPT
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A TRAINING MODULE CREATED BY KEN CHENG
CHAYA MERRELLNICK SMITH
& ANDY WISLOCK
Conflict Resolution: Self-Awareness is the Key
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WHAT IS FUNDABU, INC.?
The Organization
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The Organization
FUNDABU, Inc. : Mid-sized Consulting Firm
Specializes in Project Management
Been in business 25 Years
Reputable company
Leader within its specialization
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TO UNDERSTAND WHATTRAINEES NEED
Needs Assessment Method
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Needs Assessment Method
Company recordsSME InterviewsEmployee
QuestionnairesEmployee Interviews
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The Trainees
WHO ARE OUR TRAINEES?
HOW MANY TRAINEES ARE THERE?
WHAT ARE THE TRAINEES’ KSAS?
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The Trainees
Position: Upper and middle management
Number: 15 trainees 3 members of upper management 12 members of middle management 8 are male, 7 are female
Age: 28 – 54Baby BoomersGenXersNexters
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The Trainees
Knowledge Knowledge
Bachelor’s degree Advanced knowledge of conflict/conflict management Previous training
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The Trainees
Skills Skills
Competent: Use of technology to communicate Advanced: Technology, Technology Management,
Knowledge Management
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The Trainees
Abilities Abilities
Effective communicators Satisfactory performance in work conflicts Satisfactory performance in resolving work conflicts
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WHERE IS THE TRAINING?
HOW LONG IS THE TRAINING?
WHAT’S THE SET UP?
HOW MUCH WILL IT COST?
Location
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Location : Where
THE GOLF AND COUNTRY CLUB Convenience• 15 minutes from HQ• Won’t tie up meeting
room
Atmosphere• Fresh air• Clean facilities
Special Amenities• Luncheon provided• Solarium break rooms• Messaging services
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Location : Length of Training
3 Day Training Course
9:00am – 2:30pm
4.5h training ◊ 45m luncheon ◊ 15 m break
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Location : Training Room Setup
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Location : Budget
Our training budget: $7480.00
FacilitiesConference Room $2,100Luncheon Buffet 810Refreshments 45
Facilities, total $2,955
Training StaffTrainer $750Team 750
Training Staff, total $1,500
Course MaterialsDevelopment $2,400Supplies 525Misc. (Travel, etc.) 100
Course Materials, total $3,025
Total Costs for Program $7,480
Training Budget: Self Awareness is the KeyCompany: Fundabu Inc.
(3 days @ $250per day)[2(3 days @ $125per day)]
(15 seats x $35)
(3 days x $700)(18 seats x $15)(Coffee, tea, cookies)
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WHAT WE’RE TRYING TO ACCOMPLISH
Training Objectives
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Training Objectives
Knowledge Objectives » Definition
Determination
Explanation
Identification
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Training Objectives
Skill Objectives » Analytical
Developmental
Recognition
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Training Objectives
Ability Objectives » Implementation Development
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HOW WE WILL ACCOMPLISH THE OBJECTIVES
Type of Training Activities
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Training Activities
Combination: Cognitive and Affective
Experiential Learning◊Solo/Group◊High Involvement
IcebreakerMini lecturesReverse Case StudyBehavior ModelingRole playsDiscussions
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WHAT OUR TRAINING COVERS
Topics Outline
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Topics Outline
Day One: Conflict & Perceptions
Day Two: Perceptions & Self Awareness
Day Three: Self Awareness &Conflict Resolution
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STEP BY STEP PROGRAM LAYOUT
Training Session Agenda
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Training Session Agenda
Contains about 20 items per day Includes time for instruction and movement Includes a mid-morning short break Includes a luncheon
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Training Session Agenda
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METHODS USED IN OUR TRAINING
Training Strategy
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Training Strategy
Tailored to audience: GenXers, Nexters, Babyboomers
Structured & Sequenced: Build a knowledge base
Experiential Learning
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WHAT ARE WE ACTUALLY DOING?
Training Content
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Training Content
Mini lecture presentations
Case studies
Roleplays
Behavior modeling
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MAKING SURE THEY TAKE IT WITH THEM
Ensuring Transfer
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Ensuring Transfer of Training
Stimulus Generalization Approach:
emphasize key conceptsconnect key content to
real lifegeneral principles to
apply elsewhere
Experiential Learning >> Far Transfer
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EVALUATING TRAINEES AND TRAINING
Evaluation
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Training Evaluation and Follow-up
Trainees evaluate us
Company evaluates trainees
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And that’s how you train ‘em.
Any Questions?