conflict ppt (2)
TRANSCRIPT
Conflict Presented to mam
Sidra chudray
Presented by:Afshan Raza
Sanna FayyazKulsoomShamaSumbalIsma
Content • Definition of conflict• Sources of conflict• Types of conflict• Level of conflict• Conflict of resolution• Positive & negative conflict• Tips for managing conflict• Understanding conflict escalation & de-escalation model• Conclusion
Sources of Conflict
• Conflicts may originate from a number of different sources, including:
• Differences in information, beliefs, values, interests, or desires.
• A scarcity of some resource.
Functional conflict
• Constructive• Increase information & ideas• Encourages innovative thinking
Dysfunctional conflict
• Tension, anxiety, stress• Drives out low conflict tolerate people• Reduce trust• Reduce information• Poor decision because of withheld or distorted
Tips for managing conflict
• Avoids feelings or perceptions that imply the other person is wrong or needs to change.
• Communicates a desire to work together to explore a problem or seek a solution.
• Treat other team members with respect and trust.
Understanding conflict escalation & de-escalation model
Dead lock
• Hardening of standpoints• Debate and polemics• Action –not words
Mutual mistrust
• Preserving image and the creation of coalitions
• Loss of face• Strategies of thread
Violence of strategy of self preservation
• Limited destructive blows• Nerve center attack, fragmentation of the
enemy• Total extermination, together into the abyss
Conclusion
• Individuals should understand their own personal triggers to better deal with conflict situation in the workplace.
• Group member should think about other member early on to identify privately those individuals and behaviors that may push their buttons.