conflict management resolution series
Post on 21-Oct-2014
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TRANSCRIPT
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Conflict Management Strategies
How to Resolve, Prevent and Professionally Negotiate Conflict Resolution for Everyone’s Benefit
+Basics
“Conflict is a normal indicator of Growth Potential”
+1. Determine the Conflict
+2. Determine Resolution Importance
+Section #1: Understand Theory
+Element #1 – Competitive Style
+Element #2 – Collaborative Style
+Element #3 – Compromising
+Element #4 – Accommodating
+Element #5 – Avoiding
+Section #2: The 8 Conflict Sources
+#1. Conflicting Resources
+#2:Conflicting Styles
+#3: Conflicting Perceptions
+#4: Conflicting Goals
+#5: Conflicting Pressures
+#6: Conflicting Roles
+#7: Conflicting Personal Values
+#8: Unpredictable Policies
+Section #3: The
Conflict Layer Model
+Clarify Needs Begins with Position
+1. Separate Position from Interest
Positions – What We Say We Want
+2. Identify Your Needs
Positions – What We Say We Want
+3. Negotiate on Common Terms
Positions – What We Say We Want
Needs – What We
Must Have
+Summary
Section #1: Understand the Theory
Section #2: Know the Conflict Sources
Section #3: Apply the Layer Model
+Access The Full Resources Suite
www.leadingpoint.com.au/conflict-leader-series-offer
+Company Information
Martin Longden
LeadingPOINT Australia
P:+61 3 9587 1220