Conflict Management

ProcessesDaVeon Hayes

Organizational Communication

Conflict

• Conflict is the:Interaction of independent people who perceive oppositions of goals, aims, and values. They also see the other party or problem as interfering with the goals.

Conflict Management PPT

3 Levels of Organizational Conflict

• Interpersonal: Between an individual members• Intergroup: Between work groups, departments• Interorganizational: Between two or more organizations

Conflict Management PPT

Thomas and Kilman

• Developed a model that identified 5 common strategies for dealing with conflict:

• Competing• Accommodating• Avoiding• Collaborating• Compromising“Conflict at Work, Workplaces that Work article”

International Association for Conflict Management (IACM)

• Founded to encourage scholars and practitioners to develop and disseminate theory, research, and experience that is useful for understanding and improving conflict management in family, organizational, societal, and international settings.

“Inside Nike’s Struggle to Balance and Worker Safety

in Bangladesh”The Wall Street Journal

Nike’s Level of Organizational Conflict

• Interpersonal• Interorganizational

Bargaining & Negotiation

• Formal Activity• Clear understanding of rules of negotiation• Involves individuals who serve as representatives • Often used to settle interorganizational conflicts

Conflict Management PPT

Bargaining & Negotiation in Nike

• Nike shared buildings with other companies, one including a company called Lyric

• Due to a industrial disaster overseas, Nike decided to cut ties with the company Lyric.

Conflict Management PPT

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Nike’s internal conflict over Bangladesh shows that its effort to clean up its act in

the developing world which begin about 20 years ago, remains a work in progress.

Sherry Banjo

“Inside Nike’s Struggle to Balance Cost and Worker Safety in Bangladesh”

Tactics used to Communicate

• Directive Tactics• Nondirective Tactics• Procedural Tactics: Establishes an agenda and

protocol for conflict resolution• Reflexive Tactics

Conflict Management PPT

Procedural Tactic in Nike

• Nike created a plan to alter their situation with their conflict.

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Nike’s experience offers a lesson in the difficulty of managing the twin priorities of costs and maintaining acceptable working

condition.Shelly Banjo

“Inside Nike’s Struggle to Balance Cost and Worker Safety in Bangladesh”

•Nike decided to cut ties with the other companies because they felt the company couldn’t guarantee working conditions would be safe.

“Inside Nike’s Struggle to Balance Cost and Worker Safety in Bangladesh

• Instead, Nike produced four facilities. • The Effect:• It conceded that problems outsourcing

production to the country couldn’t be easily fixed.

“Inside Nike’s Struggle to Balance Cost and Worker Safety in Bangladesh”

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”Peace is not absence of conflict, it is the

ability to handle conflict by peaceful means.

Ronald Regan

48 All- Time Best Quotes on Facing Workplace Conflicts