conflict management ppt
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04/07/2023 Asif Abbasi & Waqar Ahmed
START IN THE NAME OF ALLAH
THE MOST MERCIFUL THE MOST GRACIOUS
04/07/2023 Asif Abbasi & Waqar Ahmed
CONFLICT MANAGEMENTPresented by…
ASIF ABBASI WAQAR AHMED
04/07/2023 Asif Abbasi & Waqar Ahmed
What is Conflict and How it Generate Conflict occurs when one party decides
that the way things are is not okay and seeks change, but that change is not agreed to by the other party It only takes one party to initiate a conflict.
"Conflict occurs when people perceive their values, needs and/or identity are challenged, threatened or undermined." –
Cinnie Noble, founder of Noble Solutions
04/07/2023 Asif Abbasi & Waqar Ahmed
Conflict Situation Base
Conflict is always based on situations.
E.GClouds & Raining
Source Self estimation
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Definitions Conflict is a disagreement
between two or more parties, such as individuals, groups, organizations or countries, who perceive that they have incompatible concerns. "Kavita singh“
Source Book
Asif Abbasi & Waqar Ahmed
04/07/2023 Asif Abbasi & Waqar Ahmed
Model “Kavita singh”self estimated
• Two/More Parties
Perceived
• Incompatible concerns
Disagreement
• Outcomes
Conflict
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DEFINATION Robbins Stephen P.
Conflict is a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about.
04/07/2023 Asif Abbasi & Waqar Ahmed
Why Does Conflict Occur.......??????
Expectation Different Knowledge Fear Attachment Poor Communication Different Paradigm Stress Misunderstanding Perceived oppression
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Views about Conflict "If you want to make
quantum improvements, either as an individual or as an organization, change your frame of reference. Change how you see the world...change your paradigm, your scheme for understanding and explaining certain aspects of reality." “Steven Covey”
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Different Views about Conflict
Traditional View (until 1940’s)Conflict is Bad
Human Relation Views(1940s though the mid 1970s)Its going to happen, so cope with it
Integrationist Views(later on 1970’s)The integrationist approach encourages conflict and take as innovative and creative.
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Culture views about Conflict
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Conflict: Constructive v/s Destructive Result in Issue
Clarification High Quality
Idea’s Develop
Relationship
Promotes Inequality
Poor Results Create
complex city in Processes
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How Conflict Effect Business Conflict Between
Job Satisfaction
Turnover
Cost
Job performance
Absentees
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Conflict life cycle
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Stages of ConflictLatent Conflict
Perceived Conflict
Felt Conflict
Manifest
Conflict
Conflict
Outcomes
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Types of conflict
Intrapersonal Conflict Role-Related Intrapersonal
Conflict 1. inter role conflict 2. intra role conflict 3. personal-role conflict
Goal-Related Conflict Interpersonal Conflict Inter-Group Conflict Intra-Group Conflict Inter Organizational Conflict
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Sources of Conflict scarcity of resources Specialization interdependence
(I)reciprocal interdependence (ii) sequential interdependence (iii) pooled interdependence
incompatible goals
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Conflict process The conflict process consists of five stages as shown in
figure. 1. Potential opposition or incompatibility. 2. Cognition and personalization. 3. Intentions. 4. Behaviour. 5. Outcomes.
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STAGE 1 STAGE 2
Communication Communications
Barriers Structure Lack of cooperation Different Goals Personal variables Personality type Individual values
Perceived Conflict Emotional
differences Awareness conflict
b/w parties Felt Conflict Emotional
involvement Personalizing the
conflict
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STAGE 3
Conflict Handling Situations Avoiding Style Forcing/Dominating
style Accommodating style Collaborating style Compromising style
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STAGE 4
Behavioractions and reactions
Conflict Management personalizing conflict
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STAGE 5 (+)(-) Functional
outcomes/Performance (+)(-) Creativity (+)(-) Innovation (+)(-) Encouraging interest
group member
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Models of Conflict Handling Model 1:Thomas kilmans
Assertiveness line shows your own needs
Cooperative line shows other side's needs.
Competing - need to satisfy own needs high, need to satisfy other's needs low;
Accommodating - need to satisfy own needs low, need to satisfy other's needs high;
Avoiding - need to satisfy own needs low, need to satisfy other's needs low;
Compromising - need to satisfy own needs about 50%, need to satisfy other's needs about 50%. This is the split the difference approach.
Collaborating - need to satisfy own needs high, need to satisfy other's needs high.
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Model2: Dual Concern Model
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Model 3: Jhori window Model
Open in the information that we know about ourselves and that also is obvious to others. For example, Gender, male-female
Hidden represents personal information that is known only to us: our life experiences, our thoughts, feeling, dreams
Blind refers to information that others know about us, but that we don’t know about ourselves.
Unknown refers to personal information that is known to no one—not even ourselves
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Islam Define conflict Quran
ت� ء� ء�ا إ�ان ء� إ ه � ء إ�ال ت� ء�ا ى� ءل إ�ا ء� إ�ي ء� ى� � ء ء� إ�ي ت� ء� إ�ي ل ء ل�واا �إ ء�ا ء� ى� ء� ت ل�! ت" ء��ا ء# ء$ا ل% ء&ا ت' إ�ا ت� ء� ء� إ�ان ء) اا ء$ ل ء* تي ء+ ل�وا إ� ت, ء�ا ء) ل�وا ء� ء� ت- ء*ا إ*ي إ� ت. ل$ تل ء*ا إ$ إن ء�ا ء� إ/ ء0ا إ�ان ء1ء2 إ0ي إ3 �ت ل$ تل ل �ا إ� لي ء � ء ء نال إ�ا ل0واا إ3 ت- ء�ا ءو إل ت& ء4 تل إ+ا ء$ا ل ء* تي ء+ ل�وا إ� ت, ء�ا ء) "
“And if two factions among the believers should fight, then make settlement between the two. But if one of them oppresses the other, then fight against the one that oppresses until it returns to the ordinance of Allah. And if it returns, then make settlement between them in justice and act justly. Indeed, Allah loves those who act justly."
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Hadees It is reported that “the
Prophet ordered two disputing parties must sit before a judge” (“Life as a,” n.d.)
They highlight the agreement in three basic principles: (a) justice, (b) equality, and (c) freedom.
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Matthews (2005) “Islamic intervention in
conflict is guided by the goals of restoring Islam’s original messages of justice, equality, and freedom, especially those who have been disempowered”
A Community-Based Development of an Islamic Approach to Conflict Resolution source http://yusufmendez.wordpress.com/islamic-conflict-resolution-approach-proposal/
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Resolution of conflict Conflict Mediation
A mediator/facilitator helps the people involve to find the solution
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Conflict Management Techniques
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Example Conflict can be
resolve through Good
communication Collaboration Compromising
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RESOLUTION WITH EFFICEINCY EXAMPLE THE ORANGE
Two little girls were arguing over an orange, "Give it to me, I want this orange, it's mine" shouted the first girl. "And I want this orange too, I need it right now," cried the other girl. The teacher came in and listened to the requirement of each of the girls. Both wanted the same thing. The teacher takes a knife and cut the orange in two halves. She gives each little girl one half.
The first girl peels her half, throws away the skin, and eats the inside.
The second girl also peels her half of the orange, but throws away the inside, and puts the skin aside to dry. She wanted to make some cookies out of the orange.
04/07/2023 Asif Abbasi & Waqar Ahmed
AnY QuesTioN…..???