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Date and Time 23 May 2019 (Thursday) 9:30 am – 12:30 pm

Language Cantonese (with English materials)

Venue HKIHRM, Suite 1503, 15/F, 68 Yee Wo Street, Causeway Bay, Hong Kong

Fee Member HK$1,000; Non-member HK$1,400

Enquiry Mr Andy Wong at (852) 2837 3825 or email to learning@hkihrm.org

Conflicts can happen anytime in the workplace, affecting

morale and organisational success. HR professionals play

an important role as a skilled communicator to manage

conflict effectively.

On completing the workshop, participants will be

empowered with practical skills and confidence to resolve

conflict situations early and effectively to achieve better

team results.

Conflict Management

for HRM

1. Identify issues which trigger conflicts

Perceived unfairness / Value / Assumption / Relationship / Information / Structural

Conflicts

2. Be sensitive to situations and levels of conflicts

3. Know your choices in conflict management

Directing / Avoiding / Collaborating / Accommodating / Compromising Structural Conflicts

4. Understand your role and the impact of your choice

5. Introduce UADVICE model to resolve conflicts or disagreements effectively

6. Do’s and Don’ts in conflict management

7. Case Studies

Content

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ENROLMENT FORM Tel: (852) 2837 3825 Email: learning@hkihrm.org

Conflict Management for HRM CPD: 3 hours

23 May 2019 (Thursday) 9:30 pm – 12:30 pm

Member HK$1,000 Non-Member HK$1,400 HKIHRM Coupon* (HK$100 / HK$150)

Company: Membership No: (if any)

Name: Mr/Ms Job Title:

Email: Contact No:

*Only one HKIHRM coupon is accepted on each enrolment and please indicate its value (HK$100 / HK$150) whichever applicable.

A. Payment Method Cheque: Mail a crossed cheque payable to "Hong Kong Institute of Human Resource Management Ltd" to “L&D Department, HKIHRM,

Suite 1503, 15/F, 68 Yee Wo Street, Causeway Bay”. Post-dated cheques are not accepted. Credit Card: Please complete the authorisation form below:

Credit Card Type: VISA / Mastercard / American Express Expiry Date (MM/YY):

Card Number: Amount (HK$):

Name of Card Holder: Signature:

B. Cancellation Policy HKIHRM reserves the rights to replace the speaker and/or cancel or alter, content, timing, and venue of the event, as well as to reject

any enrolment for whatever reasons at any point in time. No refund will be granted on cancellation of confirmed enrolment. Also, no-shows will incur the full cost of enrolment. If Typhoon Signal No.8 or above or Black Rainstorm Warming is hoisted at 6:00 am, the scheduled event will be cancelled. If the event is cancelled due to any unforeseen circumstances such as bad weather or natural disaster, the HKIHRM is not responsible

for any expenses incurred by the registrant. Notice of the reschedule arrangement will be sent out within 10 working days.

C. Personal Data Collection Statement1. Applicants' personal data is collected and kept for processing the application for course enrolment, admission, academic and related

administration purposes. The data provided will be handled in accordance with the provisions of the Personal Data (Privacy)Ordinance of the HKSAR.

2. The personal data provided in this form will be used by the Institute for direct marketing activities, including but not limited to thepromotion (e.g. special offers and discounts) for HKIHRM events, activities, training programmes, awards, survey and other services

that it may deploy. If you do not wish to receive such information as stated, please indicate your objection by ticking the box.

I have read, understood and agreed to all details of the above terms and conditions.

Signature of Participant : Date:

Ms Kam commenced her training profession with HSBC, where she developed her expertise in Management, Leadership and Sales Training for Asia Pacific countries.

During her tenure in HSBC, she developed and delivered the 1st Financial Planning Workshop and various leadership and management programmes which were practical and impactful.

Her professionalism was further recognised when receiving the Distinguished Trainer’s Award of Hong Kong Management Association in 2007. Her last position was as Assistant General Manager of the largest Banking Association in Hong Kong, responsible for developing and facilitating leadership development and other industrial knowledge for different banking corporations from Hong Kong and China.

With nearly 20 years of corporate experience from multi-national to locally listed companies, she is able to conduct training for frontline to senior management level in Cantonese, English and Mandarin.

She was a MBTI Accreditation trainer, Certified Financial Planner (CFPCM) by the Institute of Financial Planners of Hong Kong, International Investment Advice Certificate (IIAC) of London Securities Institute, and graduated from the University of Western Ontario, Canada.

Speaker

Ms Selina Kam, Performance Consultant, CSG Consultancy