conflict management dr simon haslam. the foundation
TRANSCRIPT
Conflict Management
Dr Simon Haslam
The Foundation
Low
High
High
Compete
Tendency to accommodate
Compromise
Avoid Accommodate
Collaborate
Tend
ency
to co
mpe
te
“Avoiding open conflict is a major task of management?”
- 50% of Japanese managers said ‘yes’, 24% of USA managers said ‘yes’
“Most conflict in a company can be productive?”
- 29% of Japanese managers said ‘yes’, 64% of USA managers said ‘yes’
People are unaware of their own culture
People believe that their culture is superior to other cultures
An important and obvious topic, which everyone present is aware of, but which isn't discussed, as such discussion is considered to be uncomfortable.
‘Hilltops’
Personal change process
• Denial
• Anger
• Bargaining
• Depression
• Acceptance
Kubler-Ross model
Transactional Analysis(the Games People Play)
Parent
Adult
Child
“I can’t do this, it’s too difficult.”
“Will the report be ready on time?”
TGROW- discussion road map
• Topic• Goals• Reality• Opportunities• Wrap-up
In a discussion – what phrases might one use around each of these five stages?
The wisdom of David Megginson
• Listening
• Summarising
