SEMINAR ON CONFLICT MANAGEMENT TECHNIQUE

BY: PIYUSH SHARMA

MEANING OF CONFLICT

According to JOE KELLY, “CONFLICT is defined as opposition or dispute between persons, groups or ideas”.

Nature of Conflict Conflict is natural occurrence in

everyday life, we should not avoid conflict

• Conflicts are Natural

• Conflict is Multidimensional

• Conflict is Universal

• Conflict involves Disagreement

Types of Conflict

• Substantive Conflicts – disagreement over goals,resources,rewards,policies, procedures and job assignments.

• Emotional Conflicts – results from feelings of anger, distrust, dislike ,fear as well as relationship problem

Levels of ConflictConflicts can be at• Intra-personal level (conflict within the

individual)• Inter-personal level (individual to individual

conflict.• Intra-group level.• Inter-group level.• Intra-organizational level.• Inter-organizational level.

Main sources of conflict

• Misunderstandings• Personality clashes• Competition for resources• Authority issues• Lack of co-operation• Differences of opinion• Low performance• Values or goal differences

Effects of conflict

Positive Effects of Conflict

increased creativity

It forces people to clarify their views

It can produce constructive social change

It gives people the opportunity to test their capacities

•development of group and organization cohesion

•Negative Effects of Conflict

Violence

breakdown of relationships

A breakdown of collaborative ventures (Fragmentation)

Lack of new ideas

5 ways to manage conflict• Avoidance

• Competition/Forcing (A)• Accommodation (B)

• Compromise (C)• Collaboration (D)

• Avoidance• Competition/Forcing (A)

• Accommodation (B)• Compromise (C)• Collaboration (D)

I win, you lose (competition—A)I lose or give in (accommodate—B)We both get something (compromise—C)We both “win”(collaborate—D)A B C D

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