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Designed from inceptionto integrate all ITIL processes into a single application

Confguration Management

Service Desk and IT Service Management Sotware

www.axiossystems.com

assyst Product suite

C

onfgurationManagement

Axios

For

Service Desk & Incident ManagementChange Management Problem ManagementConguration Management Asset ManagementService Level Management CMDBService Catalog SaaS offering

Axios

For

Service Desk & Incident ManagementChange Management Problem ManagementConfguration Management Asset ManagementService Level Management CMDBService Catalog On premise or SaaS offering

The assyst solution integrates anenterprise CMS with all other IT ServiceManagement (ITSM) processes in a singleenterprise application. Supported byautomated processes and a pre-integratedConguration Management Database(CMDB), the assyst CMS powers the datarequirements o all the ITIL processes. Theassyst CMDB is a centralized database,modeling all inrastructure CongurationItems (CIs) and the relationships betweenthem. It stores inormation on services,SLAs, IT users, IT sta and all other data andknowledge involved in the management oIT services.

Master Complexity, Regain ControlDo you have the inormation you need to provide quality IT support?

Are you suering rom the impact o change?

Is your inrastructure cost-eective?

Confguration Management provides inormation that is essential to the delivery and support o IT services. It isresponsible or the creation and maintenance o a comprehensive and accurate inrastructure model, which can be

shared by all IT processes across the organization. A Conguration Management System (CMS) is an essential tool inunderstanding and managing the delivery o IT services.

Sample o Hierarchy within CMS

Printer (Generic Class)

Inkjet PrinterLaser Printer

(Product Class)

Laserjet 2300

(Product)

T169

(Confguration Item)

Confguration

Management System Reduced Risk

Reduced Cost

Improved Support

Quality o ServiceIT Planning

License Compliance

Improved Security

Theassyst CMDB is an extremelypowerul tool.

Competition Commission

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Established in 1988, Axios Systems is the worlds leading independent provider o Service Desk and IT Ser vice Management (ITSM) solutions. Its

sotware, assyst, is a ully integrated, out-o-the-box solution, available in on-premise and SaaS models, which helps organizations optimize IT

inrastructure eciency, reduce overheads and lower the total cost o IT ownership.

www.axiossystems.com

Service Desk and IT Service Management Sotware

C

onfgurationManag

ement

Main Benefts

Enable a service-oriented view o the inrastructure

Facilitate IT planning to meet business demand

Decrease risk by assessing the impact o change on the

business

Support ecient Release Management and inrastructure

standardization

Identiy and redeploy underused components

Calculate accurate lietime Total Cost o Ownership (TCO) o

components and provisioning cost o services

Provide impact and trend analysis inormation or proactive

Problem and Change Management

Improve IT security through advanced CI control

Improve sotware license management

Increase condence in IT systems and customer satisaction

Consistent and accurate results with seamless

integration capability

assyst oers unrivaled connectivity via a wide range o plug-in adaptors which enable assyst to interace to any externalapplication. For example, assyst can ensure the integrity o theCMDB by reconciling asset data entered rom disparate external

sources, such as Enterprise Resource Planning (ERP) systems,

barcode scanners or inventory discovery tools. This means you

can be certain that all inormation held in the assyst CMDB isaccurate and current. As a result, IT decisions will be based on

acts, not assumptions, allowing you to strategically manage

and control one o your organizations largest investments.

End-to-End Confguration Management

Defne Confguration ItemsAbility to record a wealtho technical, nancial, user and relationship inormation

against a CI.

FederationDraw data rom multiple sources includingthe assystDiscovery tool and sources or inventory,organization and monitoring data to provide a single

source o truth or inormation essential to the delivery

and support o IT services.

VisualizationVisual representation through theImpact Explorer o the inrastructure showing logical

relationships between CIs. This allows you to quantiy an

assets ailure impact on the business.

Product ExplorerA tree-style explorer view o yourorganizations product hierarchy.

Service-oriented ViewLink inrastructure componentsto the business services and business units they

support.Integrate with External ApplicationsEnsure theintegrity o asset inormation by reconciling asset data

captured rom external applications such as Enterprise

Resource Planning (ERP) systems and barcode scanners.

Full Liecycle ManagementAbility to track CIsthroughout their liecycle, rom installation to disposal

and view the entire history o all activities related to CIs.

Automation o Processes

DiscoveryAutomate discovery o IT assets with theassystDiscovery tool. Gain a complete view o the ITinrastructure without expensive and time-consuming

manual audits.

ReconciliationAutomated consolidation o duplicaterecords rom multiple ederated data sources.

SynchronizationSchedule automated synchronizationo data between the assyst CMDB and third party datasources to ensure all data is up-to-date. Discrepancy

analysis automatically fags variation between the live

and modeled environments.

Real-Time Management Reporting

Financial ManagementRecord initial and ongoingcosts o services and the underpinning inrastructure

which supports them.

Contract ManagementAbility to dene contracts (e.g.warranty, maintenance, license support and lease) with

dened pertinent inormation and reminders

Flexible Product StructureSet up and manage your ITinrastructure your way multiple levels o inormation

can be held or management inormation and decision

support purposes.

Confguration Management

Theassyst solution has acted as the key enableror sustained annual six gure nancial savings

by the ability to track assets, their specication

and suitability or re-use.

Aviva

Key Features