conducting successful lean six sigma deployment reviews

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l Rights Reserved, Juran Global Conducting Successful Lean Six Sigma Deployment Reviews Dr. Joseph A. DeFeo, CEO Juran Global

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Page 1: Conducting Successful Lean Six Sigma Deployment Reviews

All Rights Reserved, Juran Global

Conducting Successful Lean Six Sigma Deployment Reviews

Dr. Joseph A. DeFeo, CEO Juran Global

Page 2: Conducting Successful Lean Six Sigma Deployment Reviews

All Rights Reserved, Juran Global

Today’s Agenda

1. What is a Successful Lean Six Sigma Deployment Review?

2. How it should be conducted?

3. How do you use the results?

Page 3: Conducting Successful Lean Six Sigma Deployment Reviews

All Rights Reserved, Juran Global

Who is Juran Global? Founded by the late Dr. Joseph M. Juran

we have provided professional services since 1979.

Certified over 10,000 Quality Professionals, Lean and Six Sigma Belts in the Juran Principles.

Researched best practices and published the results in textbooks.

Provided assessments, consulting, and training to great organizations globally.

Page 4: Conducting Successful Lean Six Sigma Deployment Reviews

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Time

An effective Transformation begins with a roadmap for the

journey.

DecidePrepare

LaunchExpand

Sustain

Transformation Attained

This is a guide not a prescription

A Transformation Roadmap

Page 5: Conducting Successful Lean Six Sigma Deployment Reviews

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Decideon the

methods, plans, and

prioritization of tasks to

get started.

Retaining leadership

Customer requirements Customer dissatisfaction

Loss of market share

Competition Cost pressures

Vision to be something different

DRIVERS

Decide

METHODS

NewTechnolog

y Lean

Six Sigma

Operational Excellence

A Transformation Roadmap

Page 6: Conducting Successful Lean Six Sigma Deployment Reviews

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Decide Prepare

Develop initialexplanation of the need: Align with goals. Integrate into

business plan.

Prepare plans to improve, design, and control. Get started by selecting pilot projects in each area.

Launch Leadership Council

Assess Current State

Establish Goals

Educate Leaders

CommunicateActions to

Organization

A Transformation Roadmap

Page 7: Conducting Successful Lean Six Sigma Deployment Reviews

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Lean Master Master Black Belt Juran

MeasureAnalyzeImproveControl

TeachSupportConsultDefine

Vision Priority

Path Define

Com

mun

icatio

n an

d Co

ordi

natio

n

Executive Steering Team

Deployment Leader

Champions Process Owner

Black Belt

Green Belt

Yellow Belt

Black Belt

Green Belt

Yellow Belt

Teams and Belts

Prepare: Develop Infrastructure

Page 8: Conducting Successful Lean Six Sigma Deployment Reviews

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Resources:Training

ScorecardsMetricsSystem

Conduct projects

Build infrastructure

Communicate:Successes

Lessons LearnedUpdated Plans

Methods

Decide Prepare Launch

A Transformation Roadmap

Page 9: Conducting Successful Lean Six Sigma Deployment Reviews

All Rights Reserved, Juran Global

Organization unitsNumber of teamsTypes of teamsTrainingMetrics

And Beyond…

Decide Prepare Launch Expand

A Transformation Roadmap

Page 10: Conducting Successful Lean Six Sigma Deployment Reviews

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Goals Reviewsand Audits

PeopleKey

BusinessProcesses

Decide Prepare Launch Expand Sustain

A Transformation Roadmap

Page 11: Conducting Successful Lean Six Sigma Deployment Reviews

All Rights Reserved, Juran Global

Understand Strategic

Drivers& Change Required

Assess Your

Current State

Develop Infrastructure & Center of Excellence

Repeat, Replicate and Drive

Culture Change

Nominate

Establish Projects

Design and

Implement

Solutions

Achieve Results

and Hold the

GainsImplement X-function Projects

JDI & Root Cause Corrective

Action

Integrate Scorecard and Knowledge Management System

Decide Prepare

Launch

Expand Sustain

Value Engagemen

t Teams

A Transformation Roadmap

Page 12: Conducting Successful Lean Six Sigma Deployment Reviews

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Assessment

?

“A Transformation Deployment Review is an

Expert Led Evaluation of your organization’s performance

improvement journey against best practice criteria.”

A STAKE in the

GROUND

What is a Deployment Review?

Page 13: Conducting Successful Lean Six Sigma Deployment Reviews

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Why is This Important? What gets measured gets done”

“Change does not always happen the way it is planned so we need to know how we are doing along the way”

“Progress is made one step at a time”

“There’s only one way to eat an elephant”

Page 14: Conducting Successful Lean Six Sigma Deployment Reviews

All Rights Reserved, Juran Global

The Intention of the review is to build awareness of the value of the

Transformation and the strengths and weaknesses to make adjustments to the journey before problems surface or good

things are forgotten.

A Stake in the ground to build from.

Why is This Important?

Page 15: Conducting Successful Lean Six Sigma Deployment Reviews

All Rights Reserved, Juran Global

What are the Review Criteria?

1. Results:- Y=f (x) - rating (red, yellow, green)- Financial and expected goals to date and ROI $$$$- Customer Satisfaction & Loyalty- Staff & Leadership Satisfaction- Process Changes

2. Performance:- CFI for Effectiveness & Efficiency - Graphical analysis of KPI’s

3. Chronology:• - Tasks that have taken place

Page 16: Conducting Successful Lean Six Sigma Deployment Reviews

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What are the Criteria?

1. Task/Project/Initiative Progress to Best Practicesa. Project status (red, yellow, green)

2. Self-Sufficiency a. Progress against plan

3. Observationsa. Strengths and Weaknesses

4. Recommendationsa. Countermeasures to weaknessesb. Enhancements to strengthsc. Adjustments to plan

Page 17: Conducting Successful Lean Six Sigma Deployment Reviews

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Final report should be: Presented in person with a summary of graphs showing

changes or lack thereof on PowerPoint or other media. Provide a copy of the written report.

How Best to Conduct Them?

1. Conduct annually 2. Develop a small team or external set of experts and identify the

information needed to demonstrate progress3. Identify key people to speak to and structure the interviews to

obtain documentation, reviews, or information to be analyzed4. Compare and collaborate on the data collected to a set of Best

Practices and original plans5. Compile the written report of accomplishments and gaps and

present it to the leadership or transformation team

Page 18: Conducting Successful Lean Six Sigma Deployment Reviews

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Projects Savings/Impact

Costs Net Savings

Group 1 $550,000 $250,000 $300,000

Group 2 $425,000 $200,000 $225,000

Total $975,000 $450,000 $525,000

Critical Success Factors Transformation ROI

What Do The Components Look Like?

Page 19: Conducting Successful Lean Six Sigma Deployment Reviews

All Rights Reserved, Juran Global

Training Success: Course & Instructor Analysis

Chronology of Activities

What Do The Components Look Like?

Page 20: Conducting Successful Lean Six Sigma Deployment Reviews

All Rights Reserved, Juran Global

Project/Transformation Progress

What Do The Components Look Like?

Page 21: Conducting Successful Lean Six Sigma Deployment Reviews

All Rights Reserved, Juran Global

Strengths & Weaknesses

What Do The Components Look Like?

Page 22: Conducting Successful Lean Six Sigma Deployment Reviews

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Recommendations

What Do The Components Look Like?

Page 23: Conducting Successful Lean Six Sigma Deployment Reviews

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Using The Results Effectively

Planning– You will have the ability to see where your shortfalls are and

where your efforts are paying off

Measurement– Managers assume that meeting the timeline means success,

it has to be translated in financial impact for Leadership

Infrastructure– You will see where the internal support system needs to be

extended or revised to assure the transition meets schedule and results

Alignment– Evaluating the proper alignment of

projects/goals/strategies/vision will be more visible and effective

Page 25: Conducting Successful Lean Six Sigma Deployment Reviews

All Rights Reserved, Juran Global

More Resources

business innovation business

process improvement continuous improvement dmaic juran quality handbook lean manufacturing lean six sigma lean transformation operational excellence process innovation

quality assurance quality control quality improvement management consultin

g firm iso 9000 2015 six sigma certification what is lean what is six sigma

Click any link for more information

Page 26: Conducting Successful Lean Six Sigma Deployment Reviews

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Thank You!

Copyright ©2015, Juran Institute, Inc. For more information, please visit www.juran.com

Contact us at: [email protected]