concepts for the public sector in the knowledge society
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Mutual Learning Workshop Intellectual Capital Reporting - International Practice Universities, regions, nationsTRANSCRIPT
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Concepts for the public sector in the knowledge society
Mutual Learning Workshop: Intellectual Capital Reporting – International Practice
Universities, regions, nations
25. October 2011, Bernhard Krabina
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Introduction
KDZ – Centre for Public Administration ResearchNGO, founded 1969 Competence centre for
Public Management/Public Governance Public Finance and City Management
Research, consulting and trainingKnow-how transfer from research to practicehttp://www.kdz.eu
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Concepts for the public sector in the knowledge society
Intellectual capital reporting Common Assessment Framework
Outcome oriented public management
Public Value
Open Government
Regional Cooperation
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Knowledge Management in the Public Sector
Micro perspectivePublic Management
Knowledge Management in Organisations
Differences private/ public Institutions
Macro perspectivePublic Governance
Role of Public Sector in Knowledge Society
Public Value
Knowledge Policy
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Wissensmanagement 2.0Government 2.0/Open Government
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Customers
Suppliers
Competitors
ORGANISATIONALENVORONMENT
INTELLECTUALCAPITAL OUTCOME
CustomersShareholders
EmployeesStakeholders
SERVICES
Relational capital
Human capital
Structural capital
Service 1Service 2Service 3Service n
EvaluierenLernen
Wissensbilanz für den öffentlichen Sektor
Intellectual Capital Report and Common Assessment Framework
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Wissensbilanz für den öffentlichen Sektor
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Intellectual Capital Report and Outcome Oriented Public Managem.
Customers
Suppliers
Competitors
CustomersShareholders
EmployeesStakeholdersRelational capital
Human capital
Structural capital
Service 1Service 2Service 3Service n
evaluatelearn
Goals Input Process Output
Efficiency
Effectiveness
Outcome
Goals
Results
StandardsRules
ORGANISATIONALENVORONMENT
INTELLECTUALCAPITAL OUTCOMESERVICES
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Wissensbilanz für den öffentlichen Sektor
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Model for Public Sector Organisations
evaluate and learn
Human assets
Structural assets
Relational assets
ServicesOutput
& Outcome
Strategy
(mission statement,strategic goals…)
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Public Value (Mark Moore)
Equivalent of Shareholder Value in Public Management
Measures the value of public services for society
Poses three main questions to public managers (and their employees)
What is this organisation for?
To whom are we accountable?
How do we know if we have been successful?
KDZ Project:Development of a Public Value Model for the The Austrian Federation of Limited-Profit Housing Associations (GBV) - http://www.gbv.at
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Political goals
direct effects
Stakeholder value
indirect effects
Public Value
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out-come
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Open Government Implementation Model
http://www.kdz.eu/de/open-government-vorgehensmodell
How should public sector organisations handle Transparency
Participation
Collaboration
KDZ projectfor the city of Vienna
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TwinRegon Vienna-Bratislava
Intermunicipal Cooperation in the TwinRegion
www.twinregion.eu (D/SK)
TwinRegion Study
TwinRegion Guide
TwinRegion Scorecard
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6 thematic areas/domains of the„Knowledge Cooperation“
Information- and Communication platforms Information- and communication platform TwinRegion – open commons
Identity and Marketing in the Metropolitan Area Common regional and city marketing and identity building
Educational networks Organisation of Traininigs – Know-how Transfer through educational
networks and cooperations of universities
Coordination of regional development Transparency and coordination of local and regional development plans
Development of business locations Common development of economic areas, regional economic development
Innovative and sustainable usage of resources Fostering sustainable developments, usage of renewable energy
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Scorecard – Knowledge Cooperation
Web platformfor cities
Communicationand information
exchange
Setup ofindicators
monitoring cooperation
planning, steering and controlling
the TwinRegionstrategy
Measuringthe services
of cities
structuredinformation
on cooperationareas
Cooperatonbetween cities
regarding knowledge
Presentation and benchmark of cities
Geoinformation
City profiles
partner search
Showcooperations
and
potentials
Best Practice database
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Scorecard Knowledge Cooperation
Thomas Prorok
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Part A: Basic indicators for the regional framework
Part B: Basic indicators for the cities with more than 10,000 inhabitants
Part C: co-indicators of the selected cities to six areas (domains).
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13.04.23SK-AT Twinregion Best-Practices
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6 th
emat
ic a
resa
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Concepts for the public sector in the knowledge society
Similarities all focus on outomes!
all use indicators
all are generic models that have to be applied individually
Differences Intellectual capital reporting
focues on intellecutal capital
Public Value focuses on value for stakeholders and society
Open Government focuses on transparency, participation, and collaboration
TwinRegion focuses on inter-municipal cooperation
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Contact
KDZ – Zentrum für Verwaltungsforschung
Mag. Bernhard Krabina [email protected] www.twitter.com/krabina http://at.linkedin.com/in/krabina www.xing.com/profile/Bernhard_Krabina
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