computer and network maintenance technician

8/18/2019 Computer and Network Maintenance Technician

1/4

SECTIONS

SHRM (/Pages/default.aspx) » Templates & Samples (/TemplatesTools/Pages/default.aspx) »Samples (/TemplatesTools/Samples/Pages/default.aspx) » Job Descriptions

Computer and Network Maintenance Technician

Classification

[Indicate exempt or nonexempt.]

Salary Grade/Level/Family/Range

[Insert applicable information.]

Reports to

[Insert manager's title.]

Date

[Indicate date of Job Description creation or review.]

JOB DESCRIPTION

Summary/Objective

The computer and network maintenance technician is responsible for supporting the

organization’s computing and telecommunication network operations and procedures. Thetechnician works within a team environment to support telephone systems, which includes

installation of cabling and phones, maintenance of the phone switch and voice mail, and

customer service activities. The position is responsible for peripheral equipment, networks,

communications equipment, and providing support for users’ software and hardware needs.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions.

1. Troubleshoots, repairs, maintains, installs and performs testing activities on various computer

equipment, peripherals, data communication and computer network systems.

2. Assembles, installs, configures and tests computer equipment or units of local area networks

requiring use of standard interface protocols.

3. Consults with and assists manufacturer’s representatives in the installation of new computer

equipment; exercises total responsibility for routine installation or modification projects;

assists other technicians or the director in repairing, installing and testing complex pieces of

https://www.shrm.org/TemplatesTools/Samples/Pages/default.aspxhttps://www.shrm.org/TemplatesTools/Pages/default.aspxhttps://www.shrm.org/Pages/default.aspx


2/4

equipment or local area networks; submits equipment repair warranties.

4. Completes work orders such as installing equipment, connecting and moving devices or

creating components of autonomous networks; installing disk drives; and correcting

definitions on data switches, protocol converters, etc.

5. Uses electronic test equipment, such as optical power meters and multimeters, to

troubleshoot equipment malfunctions. Uses computer-aided diagnostics and digital logicdevices as needed to locate malfunctions. Calibrates test equipment for proper operation.

6. Develops and maintains software and hardware inventory and tracking systems; develops

inventory lists and orders, stocks and stores electronic components.

7. Installs cable for phone system. Performs moves, adds, deletes and other changes for phone

uses. Sets up calling features such as automatic call distribution (ACD) groups, pick groups,

call processing and voice mail. Provides phone support and training to new users and solves

miscellaneous phone problems.

8. Configures and sets up servers to work with various programs; installs software. Ensures

server backups and networked user backups are performed on a regular basis.

9. Performs preventive maintenance for computer, data communication and/or peripheral

equipment; tests and adjusts to appropriate standards.

Competencies

1. Communication Proficiency.

2. Customer/Client Focus.

3. Organizational Skills.

4. Problem Solving/Analysis.

5. Teamwork Orientation.

6. Technical Capacity.

7. Time Management.

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office

equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job.


3/4

While performing the duties of this job, the employee is regularly required to talk or hear. The

employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach

with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop,

kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and

occasionally lift and move up to 50 pounds.

Position Type and Expected Hours of Work

This is a full-time position. Some flexibility in hours is allowed, but the employee must be available

during the “core” work hours of 9:30 a.m. to 3:30 p.m. and must work 37.5 hours each week to

maintain full-time status. Occasional evening and weekend work may be required as job duties

demand.

Travel

No travel is expected for this position.

Required Education and Experience

[Indicate education based on requirements that are job-related and consistent with business

necessity. See examples below.]

1. High school diploma or equivalent.

2. Three to five years’ experience in computer network maintenance.

Preferred Education and Experience

[Indicate education based on requirements that are job-related and consistent with business

necessity. See example below.]

1. Bachelor’s degree in related field.

Additional Eligibility Qualifications

None required for this position.

Work Authorization/Security Clearance

[This section lists visa requirements, H1-B sponsorship, special clearances, etc. If applicable,

insert information regarding government contracts or special requirements.]

AAP/EEO Statement

[Insert AAP/EEO statement here, if applicable.]

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of

activities, duties or responsibilities that are required of the employee for this job. Duties,

responsibilities and activities may change at any time with or without notice.


4/4

Signatures

This job description has been approved by all levels of management:

Manager____________________________________________________

HR_________________________________________________________

Employee signature below constitutes employee's understanding of the requirements, essential

functions and duties of the position.

Employee__________________________________ Date_____________

Permissions

computer and network maintenance technician

Documents