comprehensive area assessment a new approach to public service improvement and assessment kevin...
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Comprehensive Area Assessment
A new approach to public service improvement and
assessment
Kevin SutchAudit Commission
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Comprehensive Area Assessment
The new joint inspectorate assessment framework for local services from 2009
CAA is about places and people
CAA will give people a snapshot of life in their local area each year
CAA will be a catalyst for further improvement
in quality of life and local services
CAA will provide an independent view of
whether people are getting value for
money from their local services
CAA will be a mechanism for
coordinating and rationalising inspection
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What do we mean by
comprehensive?
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The inter-relationship between local services
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CAA and the other performance frameworks
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What do we mean by area?
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Area• Start with the LAA
• Look at each objective
• And key services
• Some issues about specific users, groups, neighbourhoods and communities
• Some issues wider and beyond – eg MAAs, transport, regeneration
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What do we mean by assessment?
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What is CAA? Key components • National indicator set for areas and
public bodies• Joint risk assessment for areas• Use of resources for councils, fire &
rescue authorities, police authorities, primary care trusts
• Direction of travel for councils (a joint inspectorate judgement), fire & rescue authorities
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For areas
1. Annual area risk assessment
Prospects for the area and the quality of life for local people
2. Analysis of performance against the 198 national indicators
Undertaken by inspectorates jointly
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For councils and fire authorities
3. Annual direction of travel assessment - by inspectorates jointly for councils
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For Councils, Fire and Rescue Authorities, Primary Care Trusts and Police Authorities
4. Annual use of resources judgement - by appointed auditor with input from other inspectorates for councils
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Value for money in the use of resources
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What CAA will report
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What CAA will report
ARA
NIS
UoR
DoTUo
RDoT Uo
R
UoR(PCTs)
Ofstedreports
Assessments reported:ARA - Area Risk AssessmentNIS - National Indicator SetUoR - Use of ResourcesDoT - Direction of Travel
Area based reportsOrganisation based reports
AC/ Oftenant reports
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• More focus on outcomes and places• More forward-looking• More focus on local priorities• Joint assessments and judgements by inspectorates, not just an assembly of separate assessments
• Joint planning and targeting of inspection with fewer rolling programmes
Key differences from now
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Action LearningA new joint approach to development• CAA
– Hampshire – Thurrock
• CAA excluding use of resources– Tees Valley Partnership – covering
the areas of Darlington, Hartlepool, Middlesbrough, Redcar and Cleveland and Stockton on Tees.
– Barking and Dagenham
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Timetable
Feb 2008
Feb 2008
Apr 2008
Jun 2008
Summer 2008
Summer 2008
Late 2008 / early 2009
Jan/Feb 2009
Oct/Nov 2009
CPA results for 2007 published
First joint CAA consultation closes
AC CAA Leads appointed
New-style LAAs agreed
Further joint consultation on CAA published
Second round of action learning
CAA framework published
Final set of CPA results
First round of CAA reporting
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Quote from the Audit Commission CEO
‘This merger strengthens the Audit Commission’s ability to ensure that the right people get the right benefits at the right time. It is vital that Housing and Council Tax Benefit Services are delivered to a high standard. In addition, the detection and prevention of fraud must remain high on council agendas to save tax payers’ money in a climate where directors of finance are looking for savings.’
Steve Bundred (Chief Executive, Audit Commission) – 1 April 2008
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See it from their side
What is a benefit service? a vital contribution to social and economic wellbeing a significant contribution to councils’ strategies
to address poverty, deprivation, homelessness, or worklessness
an enabler to fairer access to decent homes a gateway to better health a key source of income to the most vulnerable groups paying the right people, the right benefit at the right time
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Implications: benefit services
• Look at the service in wider context
• Focus on user and citizen experience
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Benefit assessments in context
• Challenges– amount of fraud and error– under-claiming
• Changes– Local Housing Allowance– Reduction in subsidy and CSR07– Welfare Reform Act
• Perceptions: process, back office• Performance indicators – use, quality,
credibility
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Any questions?