compliance training at tesco · compliance training at tesco david ward kate pasterfield ......
TRANSCRIPT
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COMPLIANCE TRAINING AT TESCO
David Ward Kate PasterfieldRegulatory, Ethics and Creative DirectorCompliance Director Sponge UK Tesco
Introduction
• Suite of compliance elearning modules
• Delivered to staff across the company
• Positively effect learners’ behaviour
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Developing a solution
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• Ongoing learning process
• Whole campaign approach
• Progress reports and learner reminders
Hybrid approach
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M ore than 4000 com pliant staff in 6 w eeks w ith 92% of 701 learners surveys enjoying the content
Campaign components
Pre-learning Delivery Post-learning
• Pre-launch emails to learners and managers
• Internal newsletter
• Departmental meetings
• Feedback surveys
• Campaign report
• PiPs
• Elearning courses
• Bespoke microsite
• Progress emails to line managers
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M ore than 4000 com pliant staff in 6 w eeks w ith 92% of 701 learners surveys enjoying the content
Results
More than 4000 compliant staff in 6 weeks with 96% of learners completing the required modules
Results
489 employees (70%) thought their knowledge had been improved by the training.
74% of learners thought the modules were the right length.
92% of people liked the content.
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M ore than 4000 com pliant staff in 6 w eeks w ith 92% of 701 learners surveys enjoying the content
Results
3 x PIPs have gone out
86% correctly answered the question
Over 700 downloads of Gift Policy from email
Results
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Award-winning
M ore than 4000 com pliant staff in 6 w eeks w ith 92% of 701 learners surveys enjoying the content
Other learning
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M ore than 4000 com pliant staff in 6 w eeks w ith 92% of 701 learners surveys enjoying the content
• “Nudging” as part of the E & C toolkit.
• The role of peer leadership
• Commitment devices
• Reciprocity
• Honesty declarations.
Next generation compliance learning…
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Any questions?
David WardRegulatory, Ethics & Compliance Director, [email protected]
Kate PasterfieldCreative Director, Sponge [email protected]