Complete Sports Physical Therapy

Mike KlingerTime Frawley

Richard PolandMike Miraglia

Joe Saker

Road Map

Strategy Statement

Electronic Patient Data Transfer

Rigid Scheduling

Common pool resources

Decision Rights, Monitoring and Measuring

Strategy Statement

• We are a physical therapy practice for high school and collegiate athletes located in Madison, New

Jersey. Our product, physical therapy and injury prevention is low margin and high volume. The

common objective for each aspect of our business is to increase the number of clientele we

receive through referrals and return clients seeking a high quality, unique rehabilitation service.

The injury prevention service will be our sustainable advantage.

Referrals • Doctors

• Lunch, free services

• Therapists • friends, family, previous clients

• Madison, NJ• universities, high schools

• take advantage of speaking opportunities, working with sports team

• Our website

Retention and Advantage: Injury Prevention Service

• Trainers with athletic backgrounds, communication skills and patience

• Provide:

• Proper stretching techniques that improve strength and mobility (sports-specific)

• Proper weightlifting form (i.e. Arched back and pinched traps when Benching)

• Methods of massaging, taping and bandaging

• Learn basic understanding of anatomy and physiology

• Athletic training programs

Electronic Patient Data Transfer

• WebPT

• Documentation

• Patient information: injury reports, initial examinations, progress notes, daily notes, and discharge summaries

• Scheduling

• Physical Therapists and receptionists have immediate access to patient schedules throughout facility

• Management

• Equips our facility with tools to monitor staff productivity and ensure optimal employee performance

• Track referrals, patient satisfaction and treatment progression

WebPT

ManagementSchedulingDocumentation

• Negatives:

• Relationships are built with therapists, not our company

• Basing scheduling off of therapist’s availability, not clients

Rigid Scheduling • Positives:

• 1-on-1 relationship with therapists

• Trust

• Easier to transfer information

• Highly organized

Information Transfer

• Initial Information Form

• Diagnosis

• Scheduling

• Rehabilitation Program

• Patient Progression Form

• Client Evaluation Form

Equipment and Space

• Equipment: Benches are our most used equipment for heat, stim, icing, massaging, stretching

• The turf used for real-time training

Decision Rights Monitoring Incentives

Scheduling Patients Monthly Review Employee of the Month Personal Schedules Computer Training Annual Raise

Personal Schedules Monthly Review Employee of the Month Rehabilitation Plans Referrals Annual RaiseEquipment Retention

Monitoring Reports Annual RaiseTraining Hours (Rec.) Managerial Training

Total Clients

Desk Recipients

Physical Therapist

Administration