Complement Attendant Complement Attendant SoftwareSoftware

Improving First Improving First ImpressionsImpressions

What is NBX Complement Attendant Software?

• A PC-based attendant application– No dedicated hardware is required

• Provides live attendants with desktop call control designed for rapid call handling

• Drag and drop call transfer • On screen user status (busy lamp field status) • Sorting options and short cut keys make call handling

simple• Internal directory information transfers from the call

processor’s database—always up-to-date• “Complements” the NBX 1105 Attendant Console

(DSS/BLF), especially valuable in larger locations

Win 98/ME/NT/2000/XP compatibleWin 98/ME/NT/2000/XP compatible

NBX Complement AttendantRapid Call Handling

• The attendant has a complete view of multiple inbound and outbound calls – Better Information = Better Customer Service

Handle Multiple Calls

Caller InformationCaller Information Call StatusCall Status

Transaction Time

NBX Complement AttendantFunctionality

Directory information is always up to date!

Intuitive call control automatically changes based on call state

Drag & Drop Transfers

NBX Complement AttendantMore Functionality

Hide common area phones,

fax exts, etc to make user lists more efficient

Quick list for executives or high volume

users

Busy Lamp Status

Sort by Ext status, First Name, Last Name or Department

NBX Complement AttendantReminder Notes

• Keep personal notes and tips on users

• Provide personal service

• Screen priority or unwanted callers

NBX Complement AttendantCustomization

Add or modify shortcut keys

Customize the # of call

appearances

Add or modify Call Park zones

Modify dialpatterns

Modify screen behavior

Per user customization

Customer Benefits

• Incoming callers will be greeted more promptly and their calls handled more professionally– A majority of all business contacts start over the phone– Many callers gain their “first impressions” of a business based on

how that call is answered and managed– CAS allows you to offer priority service to priority callers– The faster a call is handled the less time the next caller waits for

service

• Attendants now have instant and accurate access to user information to better decide how to manage calls– Accurate directory information

• Calls won’t be misrouted based on dated paper lists– Extension use status (busy or available)

• Priority callers can be rerouted to available staff– The Notes field can be used to manage personal preferences,

extended absences or for flagging priority callers

Customer Value Equation

• CAS is a full-featured, PC-based, attendant console solution for managing incoming calls. – A powerful alternative to 3Com’s traditional 1105 attendant

console

• It is the most cost effective solution of it’s kind… A low cost site license (one time cost) makes this robust call handling solution available to 1 or 1000 desktops

• A native 3Com application that is fully integrated and supported with no external databases to manage

• Traditional key telephone systems rarely offer the powerful capabilities of 3Com’s CAS– If it is offered, others charge thousands of $$$ – A practical example of the power of VoIP for your business

• Based on Microsoft’s TAPI standard, it’s another example of 3Com’s commitment to industry standards

Thank You