Starts With The Name Of Allah The Most Beneficial And

The Most Merciful

Presented to :

Prof:

Presented By :

Ali Sher Roll NO :

Ali Kamran Roll No :

Husain Zain Roll no :

Khurram Jameel Roll no :

Akif Yaseen Roll no :

Complacency

• “A feeling of contentment or self-satisfaction, especially when coupled with an unawareness of danger, trouble, or controversy”.

Sources of Complacency

1. No highly visible crisis existed. 2. The meeting was taking place in a room

which screamed “success”. 3. The standards against which these

managers measured themselves were far from high.

4. The organizational structure focused most people’s attention on narrow functional goals instead of broad business performance.

Cont…5. Various internal planning and control

systems were rigged

6. performance feedback

7. When enterprising young employees went out of their way to collect external performance feedback, they were often treated like lepers

8. deny that which we do not want

9. false sense of security

Complacency A Killing Attitude

• Complacency creeps into everybody's life at least once or sometimes more than once. A secured job, adequate salary and a comfortable work place often puts people into such a situation where the learning curve stops. They start enjoying the other facets of life. While it’s very important to have a good personal life we need to ensure that our careers do not take a back seat in this process.

• People working in HR department need to update themselves on organization behavior and various HR trends. People in sales need to learn about global economics and economic conditions of the countries where they do selling. Marketing people have to be updated about global trends and innovative ways they can reach the market effectively.

• So it’s constant learning for each and everybody in the organization. Complacency in any part will affect the individual concerned as well as the organization.

• Can we leave the stove on with the food in it? It will spoil the food. Can we let a child to grow on his or her own without nurturing it with the knowledge and good habits?

• You should deliver your top class performance as if your job is always under threat. We should learn as if there is a project tomorrow. We should prepare as if there is always a challenging assignment round the corner.

• Never let complacency creep in your life. This attitude will kill your growth and affect your future.

The Dangers of Complacency

• The greatest threat to the survival of organizations today is complacency of people inside organizations It is the number one enemy in large and successful organizations today.

Grave Dangers Of Complacency

There are six grave dangers of complacency

1) Complacency Leads To Blind Spots

2) Complacency Leads To Poor Quality

3) Complacency Leads To Excessiveness

4) Complacency Leads To Inaction And Status Quo

5) Complacency Leads To Strategic Vulnerabilities

6) Complacency Leads To Deteriorating Bottom-line Performance

Complacency and False Urgency

Complacency and False Urgency

• With complacency, no matter what people say, if you look at what they do it is clear that they are mostly content with the status quo. They pay insufficient attention to wonderful new opportunities and frightening new hazards. They continue with what has been the norm in the past, whether it’s short hours or long, suits or jeans, a focus on products or systems or not much of anything.

How ants teach us dealing with complacency

1. Ants never, ever give up

2. Ants are always getting ready for what's next

3. Ants are creatively industrious and resourceful

4. Ants are always hopeful

5. Ants don't seem to believe in the concept of enough

Sense of Urgency

Sense of Urgency:

• “The quality or condition of being urgent; pressing importance: the urgency of the call for help; pleading with urgency.”

Pushing up the Urgency Level

Pushing up the Urgency Level

1. Create a crisis 2. Eliminate obvious examples of excess3. Set targets high4. Stop measuring subunit performance

based only on narrow functional goals. 5. Communicate more information6. Insist that people talk regularly 7. Use consultants 8. Put more honest discussions 9. Bombard people with information on

future opportunities

Creating Sense of Urgency

Creating Sense of Urgency

1. Set a challenging goal with a deadline

2. Set a challenging deadline for a goal

3. Set a minimum time to work on something

4. Make yourself accountable

5. See yourself to be in the losing side

6. Be aware of potential danger

Increasing a True Sense of Urgency

• The Strategy• “Create action that is exceptionally

alert, externally oriented, relentlessly aimed at winning, making some progress each and every day, and constantly purging low value-added activities – all by always focusing on the heart and not just the mind.”

The Tactics

1. Bring the Outside In

2. Behave with Urgency Every Day

3. Find Opportunities in Crises

4. Deal with the No Nos

1) TOYOTA COMPLACENCY

COMPLACENCY

3) HINDUSTAN MOTORS COMPLACENCY: