competitive tender for - department of home affairs€¦ · competitive tender for ... seat...

Competitive Tender for Tender Number DHA09-2014

Brief Description of Tender Provision of support and maintenance services for SEAT Management ( Computers, Laptops and designated peripherals )

Last date and time for receipt of bids

Bid Documents may be posted to:

Chief Director Contract Management Private Bag X49 PRETORIA 0001

Bid documents may also be deposited in the bid box situated at:

National Treasury 240 Madiba Street between ABSA and the Salzburg Restaurant *Bidders should ensure that bids are delivered on time to the correct address. If the bid is late, it wil l not be accepted for consideration

Address for communication

Department of Home Affairs Head Office Procurement Email: [email protected] [email protected] Phone: Nozibele Maku – (012) 406 2787 Dikaelo Mohotsi – (012) 406 2555

Provisioning of support and maintenance services for SEAT Management (Computers,

Laptops, Printers and Peripherals) Tender number: DHA09-2014

Due Date: 12 December 2014 at 11:00

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I. Instructions to Bidders

A The Tender Documents

Rules for Bidding

The Department is not bound to accept any of the proposals submitted and reserves the right to call for

presentations from short-listed bidders before final selection.

The Department reserves the right to terminate this appointment or temporarily defer the work, or any part

thereof, at any stage of completion should the Department decide not to proceed with the tender.

The Department also reserves the right to appoint any other person to undertake any part of the tasks.

The service provider must be a single legal entity with all other necessary expertise secured via sub-contract, or

under a joint venture arrangement. The Department will enter into a single contract with a single entity for the

delivery of the work set out in these tender documents.

The bidding entity shall be the same entity that will execute the bid. Any bid found to be fronting for another

entity or entities shall be disqualified immediately.

All South African firms submitting bids as part of a consortium or joint venture must submit original tax

clearance certificates valid for at least six months after the closing date of this tender.

Foreign firms providing proposals must become familiar with local conditions and laws and take them into

account in preparing their proposals.

The service provider and its affiliates are disqualified from providing goods, works and services to any private

party to this Agreement, or any eventual project that may result, directly or indirectly from these services.

Firms may ask for clarification on these tender documents or any part thereof up to close of business 1 week

before the deadline for the submission of the bids.




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The Department reserves the right to return late bid submission unopened.

Firms may not contact the Department on any matter pertaining to their bid from the time when the bids are

submitted to the time the contract is awarded. Any effort by a bidder to influence bid evaluation, bid

comparisons or bid award decisions in any manner, may result in rejection of the bid concerned.

Should the contract between the Department and the service provider be terminated by either party due to

reasons not attributable to the service provider, the service provider will be remunerated for the appropriate

portion of work completed up to a maximum amount of not more than the total fee bid by the service provider

for the appropriate phase of the project during which the appointment was terminated.

Conditions of the Tender

The General Conditions of contract, as stipulated in 26.1 below, will apply.

The service provider must be able to operate province and/or nationwide, and provide services at specified

maintenance points of the Department as required by this tender.

The service provider must have sufficient permanent staff to operate the project effectively, with team leaders in

each of the Regions reporting to an overall project manager.

The Department will become the owner of all information, documents, programmes, advice and reports

collected and compiled by the service provider in the execution of this tender.

The copyright of all documents, programmes, and reports compiled by the service provider will vest in the

Department and may not be reproduced or distributed or made available in any other way without the written

consent of the Department.

All information, documents, programmes and reports must be regarded as confidential and may not be made

available to any unauthorised person or institution without the written consent of the Department.




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Bidders shall undertake to limit the number of copies of this document and destroy them in the event of their

failure to secure the contract.

The service provider is entitled to general knowledge acquired in the execution of this agreement and may use

it, provided that it shall not be to the detriment of the Department.

The service provider will be expected to formally hand over completed tasks/work, when the project is

completed, to the relevant official of the Department.

DHA expressly reserves its rights, in its sole discretion to: Accept or reject any Proposal; Accept or reject individual items in a Proposal; Request clarification or further information regarding any item in the Proposal Consider such alternate goods, services, terms or conditions that may be offered, whether such

offer is contained in a Proposal or otherwise.

Cost of Bidding

The Bidder shall bear all costs associated with the preparation and submission of its bid and the Department

will in no case be held responsible or liable for these costs, regardless of the conduct or outcome of the tender

process.

Content of Tender Documents

The services required, tender procedures and contract terms are prescribed in the tender documents,

which

include: Instruction to Bidders; Terms of Reference; Evaluation Criterion; Standard Conditions of Contract; Technical Bid; Financial Bid;




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The Bidder is expected to examine all instructions, forms, terms and specifications in the tender documents.

Failure to furnish all information required by the tender documents or submission of a bid not responsive to the

tender documents in every respect will be at the Bidder’s risk and may result in rejection of the bid.

Clarif ication of Tender Documents

The Department will respond in email to any request for clarification of the tender documents which it

receives

no later than 1 week prior to the deadline for submission of bids prescribed by the Department.

Bidders are invited to attend a compulsory briefing session that will be held as follows :

• Date: Thursday, 27 November 2014

• Venue: Hallmark Building, Corner Johannes Ramokhoase and Thabo Sehume Street, Pretoria

• Time: 10:00

Amendment of Tender Documents

At any time prior to the deadline for submission of bids, the Department may, for any reason,

whether at its own

initiative or in response to a clarification requested by a prospective bidder, modify the tender document by

amendment.

All prospective bidders who have received the tender document will be notified of the amendment in writing or

by fax, and same will be binding on them.

In order to allow prospective bidders reasonable time in which to take the amendment into account in preparing

their bids, the Department, at their discretion, may extend the deadline for the submission of bids.




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Preparation of Bids

Language of Bid

The bid prepared by the Bidder, as well as all correspondence and documents relating to the bid

exchanged by

the Bidder and the Department shall be written in English.

Documents Constituting the Bid

The bid prepared by the Bidder shall comprise the following components:

Technical Bid, including: Invitation to Bid Original Tax Clearance Certificate Bid Form Declaration of Interests Preferential Points Claim Forms (As applicable) National Industrial Participation Programme (If applicable) Contract Form

Financial Bid, comprising: Bid Form Price Schedule

Bid Prices

Prices indicated on the Price Schedule shall be the total price of goods or services including, where

applicable:

All duties and other taxes;

The price of transportation, insurance and other costs incidental to delivery of the goods or services to their final destination;

The price of any other incidental services required in terms of the tender deliverables;

Prices quoted by the Bidder shall be fixed during the Bidder’s performance of the Contract and not subject to

variation on any account.

A bid submitted with a variable price quotation will be treated as non-responsive and rejected.

Prices shall be quoted in South African Rands.




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The Department has limited resources and bids must be competitive, with market related pricing, as this will be

one of the deciding factors in the final award of the contract.

Period of Validity of Bids

Bids shall remain valid for 90 days after the date of bid opening prescribed by the Department. A bid valid for a

shorter period shall be rejected by the Department as non-responsive.

In exceptional circumstances, the Department may solicit the Bidder’s consent to an extension of the period of

validity. The request and the response thereto shall be made in writing. A Bidder may refuse the request. A

Bidder granting the request will not be required nor permitted to modify its bid.

Format and Signing of Bid

The Bidder shall prepare two copies of the Technical Bid and Financial Bid separately, clearly marking

each

"Original Bid" and "Copy Bid", as appropriate. In the event of any discrepancy between them, the original shall

govern.

The original and all copies of the bid shall be typed or written in indelible ink and shall be signed by the Bidder

or a person or persons duly authorized to bind the Bidder to the Contract. All pages of the bid, except for un-

amended printed literature, shall be initialled by the person or persons signing the bid.

Any interlineations, erasures or overwriting shall be valid only if they are initialled by the person or persons

signing the bid.

Sealing and Marking of Bids

The original and copy of the Technical Bid shall be placed in a sealed envelope clearly marked Technical Bid

and original and copy of the Financial Bid shall be placed in a sealed envelope clearly marked Financial Bid and




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warning "Do not open with Technical Bid". All the inner envelopes shall then be placed into an outer envelope.

The inner and outer envelopes shall be addressed to the Department at the following address:

Chief Director Contract Management Private Bag X49 PRETORIA 0001

The inner envelopes shall also indicate the name and address of the Bidder to enable the bid to be returned

unopened in case it is declared late.

If the outer envelope is not sealed and marked as required by the clause 6.2, the Department will assume no

responsibility for the bid’s misplacement or premature opening.

Faxed bids will not be accepted.

Deadline for Submission of Bids

Bids (Technical and Financial) must be received by the Department at the address specified under

clause 6.1.

In the event of the specified date for the submission of Bids being declared a holiday for the Department, the

Bids will be received up to the appointed time on the next working day.

The Department may, at its discretion, extend this deadline for submission of bids by amending the bid

documents in accordance with clause 13.1, in which case all rights and obligations of the Department and

Bidders previously subject to the deadline will thereafter be subject to the deadline as extended.

Late Bids

Any bid received by the Department after the deadline for submission of bids prescribed by the

Department, will

be rejected and/or returned unopened to the Bidder.




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Modification and Withdrawal of Bids

The Bidder may modify or withdraw its bid after the bid’s submission, provided that written notice of

the

modification or withdrawal is received by the Department prior to the deadline prescribed for submission of bids.

The Bidder’s modification or withdrawal notice shall be prepared, sealed, marked and dispatched. A withdrawal

notice may also be sent by fax, followed by a signed confirmation copy, post marked not later than the deadline

for submission of bids.

No bid may be modified subsequent to the deadline for submission of bids.

No bid may be withdrawn in the interval between the deadline for submission of bids and the expiration of

period of bid validity specified by the Bidder on the bid form.

Bid Opening and Evaluation of Bids

Opening of Technical Bids by the Department

The bidder’s names, bid modifications or withdrawals and such other details as the Department at its

discretion

may consider appropriate, will be announced at the opening. No bid shall be rejected at bid opening, except for

late bids, which shall be returned unopened to the Bidder pursuant to clause 8 above.

Opening of Financial Bids

Clarif ication of Bids

During evaluation of bids, the Department may, at its discretion, ask the Bidder for a clarification of

its bid. The

request for clarification and the response shall be in writing.

Preliminary Examination




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The Department will examine the bids to determine whether they are complete, whether they meet all the

conditions of the Contract and Technical Specifications and whether any computational errors have been made,

whether the documents have been properly signed, and whether the bids are generally in order.

Arithmetical errors will be rectified on the following basis. If there is a discrepancy between the unit price and

the total price that is obtained by multiplying the unit price and quantity, the unit price shall prevail and the total

price shall be corrected. If there is a discrepancy between words and figures, the amount in words shall prevail.

If the supplier does not accept the correction of errors, its bid may be rejected.

If a bid is not responsive and not fulfilling all the conditions of the Contract and not meeting Technical

Specifications it will be rejected by the Department and may not subsequently be made responsive by the

Bidder by correction of the non-conformity.

Evaluation and Comparison of Bids

The Department will evaluate and compare the financial bids only of those Bidders whose Technical

Bid has

been accepted by the Department.

The Department’s evaluation of a Financial bid will take into account, in addition to the bid-price (Ex-factory/ex-

warehouse/off-the-shelf price) of the goods offered such price to include all costs as well as duties and taxes

paid or payable on components and raw material incorporated or to be incorporated in the goods, and Excise

duty on the finished goods, if payable) and price of incidental services, the cost of inland transportation,

insurance and other costs incidental to the delivery of the goods to their final destination.




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Contacting the Department

Subject to clause 3 above, no Bidder shall contact the Department on any matter relating to its bid,

from the

time of the bid opening to the time the Contract is awarded. If the bidder wishes to bring additional information

to the notice of the Department, it should do so in writing.

Any effort by a Bidder to influence the Department in its decisions on bid evaluation, bid comparison or contract

award may result in rejection of the Bidder’s bid.

Award of Contract

Post qualif ication

The Department will determine to its satisfaction whether the Bidder that is selected as having

submitted the

highest evaluated responsive bid meets the criteria specified in these documents, and is qualified to perform the

contract satisfactorily.

The determination will take into account the Bidder’s financial, technical and production capabilities. It will be

based upon an examination of the documentary evidence of the Bidder’s qualifications submitted by the bidder,

as well as such other information as the Department deems necessary and appropriate.

An affirmative determination will be a prerequisite for award of the Contract to the Bidder. A negative

determination will result in rejection of the Bidder’s bid, in which event the Department will proceed to the next

highest evaluated bid to make a similar determination of that Bidder’s capabilities to perform the contract

satisfactorily.

Department’s right to vary Quantities at Time of Award




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The Department reserves the right at the time of Contract award to increase or decrease the quantity of goods

and services originally specified in the Terms of Reference without any change in unit price or other terms and

conditions.

Department’s right to accept or reject any or all Bids

The Department reserves the right to:

Accept or reject any bid;

Annul the tender process and reject all bids at any time prior to contract award;

Award the contract to one or more bidders; without thereby incurring any liability to the affected Bidder or bidders.

Notification of Award

Prior to the expiration of the period of bid validity, the Department will notify the successful bidder in

writing by

registered letter or by fax, to be confirmed in writing by registered letter, that its bid has been accepted.

The notification of award will constitute the formation of the Contract.

Signing of Contract

At the same time as the Department notifies the successful bidder that its bid has been accepted,

the

Department will send the bidder the Contract Form provided in the tender documents, incorporating all

agreements between the parties.

Within 21 days of receipt of the Contract Form, the successful bidder shall sign and date the Contract Form and

return it to the Department.




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I I . Terms of Reference

A. Objectives

1. The objective of this tender is to request proposals for a comprehensive Seat Management Services (SMS) maintenance and support contract for end users computing devices and its related services over a period of two years

The objectives (aim) of this tender are:

1.1. To ensure the total cost reduction on managing the Department of Home Affairs (DHA) broader end user computing resources by:

1.1.1. Employing a less tedious comprehensive Seat Management Services (SMS) maintenance and support processes on asset management aspects, tracking with maintenance and support functions of Department of Home Affairs (DHA) computing devices.

1.1.2. Providing comprehensive improved services to DHA computing end users on maintenance and support at a reduced cost.

1.1.3. Ensuring that clear and precise Service Level Agreement metrics to the DHA Seat management governing Information Technology (IT) services are implemented.

1.1.4. Enforcing the deployment of best industry practices in implementing the proposed DHA solution.

1.1.5. Reducing IT service management risks in continuing with the provision of the required computing services as per DHA Seat management requirements such services consist of:

• Asset related services that constitutes to the seat in terms of the scope of work on service management , within and outside the premises of DHA and its related




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stakeholders shall be resolved in not less than thirty (30) calendar days, these services includes:

• Software license management i.e. coordinating, tracking, administration, while supporting the Department in meeting her Software Asset Management obligations and reporting on such etc.

• Seat management as per defined standards.

1.1.6. Operational related services:

• Personal computer(s) and related devices management.

• General administration.

• Hardware/Software Installation, Move, Add, Change and De-install. (IMACD)

• Break/Fix.

• Back-ups of PC and recovery services

• Performance tuning services.

• Virus protection.

• Distributed support and maintenance support services in line with DHA presence.

1.1.7. Collaborative applications support:

• Application support.

• End user administration.

• System management and administration.

1.1.8. Service Desk Management:

• Incident management.

• Problem management.

• Technical support management.

• Disposal

• End user support management.

1.1.9. Hardware Break/Fix support:

• Warranty co-ordination.

• Warranty services.




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• Out of Warranty services.

• Dispatch co-ordination.

• Hardware preventative maintenance.

1.1.10. Software Break/Fix support:

• New installations.

• Re-installations.

• De-installations.

• Upgrades

1.1.11. Asset management:

• Warrantee management.

• Inventory management.

• Asset tracking and reporting.

• Asset tagging

• Asset Register

• Software installations, upgrades and license management

1.1.12. Once appointed the preferred service provider will assume the responsibilities in accordance with the Bid requirements.

1.1.13. At the Department’s discretion provide ad-hoc services upon request of the Department.

1.1.14. The proposed comprehensive maintenance and support solution deliverables constitutes the following in terms of DHA environment:

1. The Business Operations which includes the following:

Incident Management on the service operations below:

Hardware Lifecycle Management;

All Hardware maintenance at a guaranteed Service Level;

Hardware or Software Installation Move Add Change and De-install (IMACD):

Install: Installation of any workstation devices or its associated peripherals (includes moves out of stores and change of ownership).

Move: Physical relocation of workstation and peripheral equipment from one person toanother in the same building and from one different building to another.




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Add: Installation of additional hardware or software on Desktops equipment and/or peripheral on production after initial delivery.

Change: Upgrade to or modification of existing hardware or software on Desktops equipment peripherals.

De-install: De-installation of hardware or software on workstation equipment.

2. IMACD is divided into three (3) categories namely:

Single IMACD(s): User logs a call, where the user workstation is only affected, calls are handled by the service provider(s) Engineers;

Multiple IMACD(s): Call logged for ten (10) or less users, such calls are logged by the Operations Manager(s), who will in turn handle these calls;

Major or Project IMACD(s): These are large or project related type of calls, call defects are logged buy the Project Manager assigned, with the responsibilities to oversee the project from the initiation until the project completion phase (this includes tracking logged calls on major moves, technology refresh, software upgrades etc)without financial implications.

Full desktop configuration support – Hardware and Software;

End User application support – can include business applications such as Human Resource, Finance, Procurement personnel, Project Managers, Project Leadersand core Business apllications etc.

Remote network services;

Application management includes the support Microsoft environment and Novell ;

Dedicated program management office (single point of contact);

Integrated technology solutions, including password reset, remote control, asset tracking, and acquisition services;

Personal computer support;

Help desk;(Centralized Head Office)

Asset management;

Peripheral maintenance

Break and Fix management programs;

Related software upgrades and support services:

3. Managing free disk space availabil ity:

Cleaning up of temporary files.




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Deletion of unused files.

Deletion of cookies.

User and current software application on major IMCAD migrations.

Deployment Projects – major such as Operating Systems and lesser such and related applications;

4. Telephonic, remote and help desk support services

Incident Management Level 1 Telephonic Support Level 2/3 Desktop Support End Use “How To” Support Knowledge Management Supplier/3rd Party Call Coordination Service Reporting Service Level Agreement monitor to third (3) party service providers to the

Department;

The comprehensive Seat Management maintenance and support as required together with the installation of DHA approved critical operating systems patches and updates on supported computing devices is inclusive of:

Management of remote distribution of approved critical operating systems using software tools.

Distribution and installation of DHA approved routine, operating system patches on

supported workstation entails:

Manage remote distribution of DHA approved routine operating systems to computing

devices using software management tool.

Reporting shall entail standard reports; such reports shall be provided to DHA on an electronic format ,and signed hard copies on a weekly basis.

The successful bidder wil l be expected to execute and conduct the following tasks for the Department:

Bidder(s) shall comply in providing the following:

Support of hardware and software service outside the SMS Bid.




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• Installation of both hardware and software.

• Installation of hardware not under warranty.

• Support on sites other than those specified.

• Support for Telephone system.

• End users application support (Word, Excel etc).

• Support for any other element that does form part of users computing devices including peripheral devices i.e. scanners and Departmental Mobile Offices and any other area/place/office, where the Department of Home Affairs has deployed equipment which falls under the scope of this tender

Bidder(s) are requested to provide a comprehensive proposal on the Bid response on the following requirements:

The proof services and participatory duties:

• Registration of call logging/incident request format.

• Submission of proof of computing devices delivery on receipt for transaction finalization.

• Return and incorrect delivery escalation.

• Stock keeping and management.

• Service provider notification with reason.

• Responsibility for incorrectly supplied goods.

• Reporting on standard and non-standard services.

Break fix services

Hardware: Analysis and diagnosis of faults on Desktops in the instance of hardware diagnosis an incident shall be logged with the relevant hardware service provider support Centre, the service shall take into consideration the following:

• Hardware warranty co-ordinations (where devices are covered under warranty/out of warranty).

• Warranty management service.

• Out of warranty service co-ordination and administration.

• Dispatch and delivery co-ordination.

• Preventative maintenance services solutions.

• Software: Analysis, diagnosis, repairs, and maintains elements relating to operating systems and agreed software standards;




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The Field service includes the following components:

• Operations.

• Maintenance:

• Hardware Lifecycle Management.

• Incident management.

• Break/Fix.

• Installation Move Add Change and De-install (IMACD);

• Service request handling;

• Preventative Maintenance support

• Software versioning and patch management;.

• Security compliance.

• The cost of managing complexity

• Asset Management

• Asset tagging

• Asset Register

• The key objective is to minimize the costs related to managing an increasingly complex DHA environment with the baseline figure of 9500 seats for and its related monthly service operations and maintenance support.

• This complexity is brought on by the advent of a more mobile workforce, security concerns, data management challenges, and the increasing pressure to make various platforms and technologies work together seamlessly.

• Flexibility in allocating resources to support changing business needs

• Department is faced with allocating limited funds to maintain and support a broad range of DHA business functions.

• The key to making these investments pay off is aligning comprehensive Seat Management capabilities with business needs and providing a secure user friendly and effective maintenance and support services that is agile in meeting unpredictable future needs.

• Complying with regulations.

• Complying with Departmental Asset Management Policy and Procedures as amended from time to time.




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• Regulatory compliance has become an issue that every organization faces in one form or another. While compliance has many different facets and challenges of DHA. an organizations.

• This is especially true as new legislation contains more IT-specific directives to DHA. • Increasing end-user productivity.

• Parallel with the pressure to grow revenue is the need to increase end-user productivity.

• This may require the rapid provisioning of services to support end users who require services on an as needed basis.

• Maximizing utilization and performance of computing devices

• Computing devices spread out has left the Department with under-utilized resources in most instances.

• Under-performing computing devices that are out of warranty.

• Business pressure to ensure delivery of services to end users is placing greater pressure to ensure that the computing devices are accessible all the time.

• This also translates into the need for 24 x 7 support, proactive monitoring, and fully fledged help desk Centre with resources that are to attend to the various calls logged by the DHA.

• The networked enterprise, often spanning multiple regions, is especially vulnerable to hackers, viruses, and other digital threats.

• Managing and integrating a multitude of best-in-breed service providers and product service providers to support the highest degree of service delivery.

• Management of assets including leased assets (where they exist).

• The successful Bidder(s) shall enter into a Service Level Agreement (SLA) and Operational Level Agreement (OLA) with DHA in terms of the stipulated scope of work;

• The training and skills transfer deployment matrix on how the company is to train and transfer the necessary skills to DHA resources together with the company(s) resource(s).

Summary of the detailed description of business requirements:

Core Operational Services • Service Desk Service ( Centralized in DHA Head Office to support all DHA Offices) • Call Handling and Logging • Remedy System • Incident Management




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• Remote Management • 1st Line Support • Trouble-Shooting • Remote Access • 3rd Party Call Handling • IT Inventory Tracking, Asset Management and Reporting • Life cycle management • Software Deployment • Patch Management • Supply of End User Devices

Field Services

• IMACDs • Software and Hardware Support • DHA application support • Hardware Warranty Management • Management and Planning Related Services • Account Management • Service Level Management • IT Governance and Contract Management • Quality and Continuous Improvement • Asset management.

Note!!!The following services are excluded:

• Any contractual agreements, policies, procedures and payments aspects and its related industry standards between the service provider and its sub-contracting partners shall be deemed to be the main contracted service provider’s responsibility.

• The appointed service provider controls and partnership relations.

• Purchase instructions given to service providers without required authorization.

Note!!! The turnaround time for SLA management should be preferably be based bronze level pricing and wil l calculated from the time a call Is logged to a time a call is closed.

WARRANTIES Service provider(s) are required to submit Bids for the renewal of onsite repair warranties, on the SLA levels, per annum. The models in question are as follows:




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Handheld devices such as Personal Digital Assistants (PDA(s)) and computing devices form part of the Bid requirement (PDA devices running Windows Mobile Version 5.0 with intellisync support and portable storage devices ).

End user computing services required end user computing services definition: - refers to the end user computing services that are required by DHA across the total geographic area.

The following key service components are required:

Service Level Management & Reporting.

Service Request execution.

COMPREHENSIVE SEAT MANAGEMENT MAINTENANCE AND SUPPORT STRATEGY

Assist in providing strategic input to the DHA comprehensive Seat Management maintenance and support services.

DHA in the ongoing Maintenance of the strategy

INSTALLATION & IMPLEMENTATION

Perform DHA hardware configuration.

Perform DHA hardware installation – at the Desk side if necessary.

Performance of DHA Software Upgrades / Installs.

Transfer End User Data from old computing devices to new ones

ROUTINE SUPPORT SERVICES

Hardware Maintenance.

Hardware configuration support.

Software – End User and configuration support.

Manage Anti-virus distribution.

INVENTORY & ASSET MANAGEMENT

Asset Audit

Define Inventory & Asset Management.

Maintain Inventory & Asset Management.

Software Distribution – electronic.

Software Auditing and license metering.

Software Usage Metering.




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CHANGE MANAGEMENT AND IMACD(S)

Interaction with the overall Change Management practice, with specific responsibility for End Users.

IMACD (S) IS SUBJECT TO THE FOLLOWING:

IMACD(s) receive the lowest level of service priority.

IMACD(s) are scheduled not to impact conventional SLA based service delivery.

IMACD(s) include logistical costs.

Cascading the comprehensive Seat Management maintenance and support services as per logged incident request in relation to the IMACD.

SUPPLY AND IMPLEMENTATION

In the interest of clarity, the process of supplying and implementing new equipment will be performed as follows:

DHA will place an order on the Service Provider, stating the class of the comprehensive Seat Management maintenance and support service i.e. Class1: VIP Class users: Executive, Senior management their Personal Assistants/Secretary and Office managers, Class2: Middle management, Office managers and Office administrators, Class3: Ordinary office (end) users are to be supplied in terms of the agreed configurations applicable at that point in time as well as the class of service to which services are to be delivered.

RESPONSE TIME

The Service Provider will respond within 2, 4, and 6 hours of receipt of the logged call incident:

Indicating the expected lead time on the order. That is dependent on the Service Level Agreed to

If new equipment (that is not implemented to replace a current configuration) confirming the specification to be implemented and the software configuration.

If replacement equipment, confirming the user involved, the information to be migrated and the configuration required.

Schedule the downtime with the specific user for the installation.

Address any potential issues that may exist.

Configure the equipment to the desired configuration.

Move the equipment to the point of installation.

Install the equipment, migrating the user in the event of a replacement, and configure connectivity at the location.

Test the installation in terms of function and connectivity.

Obtain signoff from the affected user.




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Record the changes to the Configuration Management.

MITIGATION PROCESSES

To mitigate any issues that may occur as a result of changes to the work scope that materially increase the cost of the comprehensive Seat Management maintenance and support services above the agreed supply cost, the following is set to apply:

In the event that an update to the prescribed work scope causes the price of a specific configuration to materially exceed the price quoted in response to this Bid, the service provider is required to provide substantiating evidence of this fact to the DHA.

Scope Inclusion/Exclusion:

Please state clearly what is deemed in scope and out of scope

REQUIRED QUALIFICATIONS

Part of the requirement requires 98% of hardware repair calls need to be resolved within 4hours.

Should an additional number of repair calls be resolved outside of the SLA, thus representing a SLA success rate of less than 98%, such calls will represent a failure that will attract penalties.

Such penalties will be deducted, post reconciliation of statistics by DHA and the Service Provider, from future payments.

Should the Service Provider fail to meet its SLA targets for three (3) consecutive months, the Department reserves the right to cancel the contract with 1 months written notice.

PENALTIES

Payment will include a structure whereby penalties are levied against non-performance by the service provider. In this regard the following rules are set to apply.

Services will be delivered in accordance with the Service Levels as indicated in this document.

CONTRACT DURATION

24 months with effect from the date of acceptance of the bid and will be aligned with DHA financial year.

PAYMENT CONDITIONS The Department shall pay any amount due within thirty (30) days, after receipt of an invoice

for -services rendered, from the service provider. TERMINATION OF SERVICE




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In case of any failure to comply with any of the conditions of the contract or unsatisfactory

rendering of service, the stipulation of the General Conditions of Contract and the Special Conditions of Contract, shall be applicable.

Should the Department, after a reasonable period of notice, of not less than seven days, in writing, depending upon the circumstances, call upon the service provider to comply with any of the conditions and should he/she fail to do so, the Department shall, without prejudice to any of its rights be entitled to cancel the contract, and to claim from the service provider any damage or loss that might have been suffered, including any additional expense incurred by it having either to invite fresh bids or to accept any less favourable bid.

Tender Deliverables and Timeframes

The timeframes for the tender are contained in the following table Date Item Location

21 November 2014 Advert issued National Treasury

Thursday, 27 November 2014

Compulsory Briefing Session

230 Johannes Ramokhoase Street Pretoria 0001

Friday, 05 December 2014 Closure of enquiries to DHA DHA

12 December 2014 Proposals Due National Treasury,240 Madiba Street, Pretoria

Special Conditions:

· References: Bidder(s) should provide proof (letters from companies) on related Technical work conducted from three (3) companies or institutions with at least 300 employees, with a minimum of two year’s experience in Desktop support.

· Bidder(s) should indicate whether they have a National Footprint.

· Remedy System Solution to be implemented for Service Desk Operations

· IVR Telephony System

General Conditions




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· There will be one National Service Desk located at DHA premises (Hallmark Building)

· Breakdown of technicians per province:

1. Eastern Cape: 6 2. Free State: 4 3. Gauteng: 6 4. KwaZulu-Natal: 8 5. Limpopo: 5 6. Mpumalanga: 4 7. North West: 3 8. Northern Cape: 5 9. Western Cape: 4

Total 45 EVALUATION CRITERIA 1.1 The evaluation criteria for the assessment of the proposals will be based on both qualitative and

financial aspects of the proposal. 1.2 Service Providers will be evaluated on functionality. The bidders that score points which exceed

the minimum threshold provided on functionality will further be evaluated on price and on Broad Based Black Economic Empowerment Status Level Certificates provided in terms of the Preferential Procurement Policy Framework, Act 5 of 2000 and Regulations of 2011.

1.3 The Bid documents will be evaluated individually on score sheet, by a representative evaluation panel according to the evaluation criteria indicated in the Terms of Reference. All bidders who score less than 60 out of 100 points for functionality wil l not be considered further. Service Providers will be shortlisted and may possibly be invited to do a presentation on their proposals at their own cost.




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1.4 The Bidders doing the presentation will be evaluated individually by the evaluation panel on the score sheet, using the same evaluation criteria.

1.5 This bid is expected to exceed R1 000, 000.00 and therefore the 90/10 principle wil l apply.

-Price (90)

B- BBEE Status level of Contributor

Number of points (90/10 system)

1 10

2 9

3 8

4 5

5 4

6 3

7 2

8 1

Non-compliant contributor

0

1.6 The following criteria will be used in particular as the criteria for appointment, apart

from those laid down in the Preferential Procurement Regulations, 2011, pertaining to the Preferential Procurement Policy Framework Act 5 of 2000:

The functionality evaluation points for this bid are allocated as follows:




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OPERATIONAL RESOURCES SPECIFICATIONS SERVICE DESK SUPERVISOR

• A recognised Bachelors degree / National Diploma in IT or Grade 12 certificate with 1 - 2 year’s experience

• Microsoft Certified Desktop Support Technician (MCDST) • A+

No. Component Unit of measure POINTS 1 Resources

with required qualif ications ( as indicated from page 26)

25 X Service Desk Operators (Call Loggers) 15

10 X Support Centre 10 10 X Technicians in Head Office 5 45 X Technicians for provinces 10 1 X Service Delivery Manager 10 1 x Service Desk Supervisor 5 1 x Senior Technician 5 3 x Asset controller 10

2 Youth Empowerment Provide a summary in terms of age of resources to be

deployed 10 3 Deployment

Strategy and Skil ls

Transfer Plan Provide a comprehensive deployment strategy and skills transfer plan to DHA officials

20

TOTAL POINTS




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• ITIL v3 Foundation Certification (added advantage)

• Oversee the daily management of the service desk • Get management buy-in for improving the service desk by demonstrating greater return on

investment • Ensure the effective alignment in the implementation of project initiatives • Ensures call logging system compliance in the unit • Administer user support and customer service and satisfaction as well as being present and

visible in the Service Desk and available to users requiring technical assistance • Respond to questions from callers and walk-ins, and faculty with technology problems in

offices and assist in person on incident and problem management where necessary • Learn fundamental operations of commonly used software, hardware, and other equipment. • Follow standard Help Desk operating procedures; accurately ensure that the team log all Help

Desk contacts using call tracking software • Attend all Help Desk training sessions • Maintain reasonable discipline and good behaviour in the Help Desk • Attend to other duties as assigned by the Service Desk Manager • Maintain formal procedures for consistency and increased productivity in the Service Desk • Support the implementation of methodologies to improve first call resolution, monitor

customer perceptions, and build strong internal relationships

SERVICE DELIVERY MANAGER Requirements: A Bachelor’s degree or National Diploma in Information Technology , ITIL certificate 2-3 years experience in IT Service Delivery, Project Management Skills , experience in a management position Duties / Functions:

– Provide advice and guidance on service delivery matters and improvements – Ensure the alignment of service delivery strategy with the overall DHA IS strategy – Manage the implementation of ITIL processes to focus on service delivery improvements – Manage the multi level administration of all users and groups – Ensure compliance of IT assets management, Contracts and SLA – Provide on-going improvements in customer service first call resolution – Report on the overall performance of the SMS contract – – Provide advice and guidance on service delivery matters – Manage the implementation of ITIL processes to focus on service delivery improvements – Ensure all Contracts, SLA and Configuration management is managed appropriately




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– Manage and ensure employees are equipped with the required skills and resources to perform optimally

– Ensure compliance with all audit requirements within the unit – Monitor quality, risk, standards and practices against prescribed frameworks – Manage the training and development of Service Desk Agents and Technicians to ensure that

they keep abreast with the latest trends in Service Delivery Management

TECHNICIAN Requirements A diploma in IT plus 2 years experience OR A+ or N+ plus 2years experience Duties

• Handle all logged calls accurately and timeously as per Service Level Agreements • Conduct trouble shooting on all queries referred by the service desk • Analyzes reported problems and implements appropriate solutions and escalates unresolved

issues • Resolve the roots causes of incidents and deploy effective workarounds • Timely identify, diagnose, and resolve problems • Resolve of problems as underlying causes are identified and corrected • Provide error control and record error solutions • Identify underlying problems associated with the corresponding incidents that have occurred • Identify suitable workarounds that provide staff with service improvement while a more

permanent solution is sought • Analyze urgency and the resources required to effect temporary or permanent solutions to the

problems Minimum Skil ls required • Good customer services • Good people skills • High level of reliability • Assertiveness • Attention to detail • Excellent analytical and logical analysis skills • Service delivery • Problem Solving and Analysis

Competencies Required:




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• Windows XP and 7 experience a must • Working knowledge of Microsoft Active Directory or Novell eDirectory • Experience with Exchange Email and Calendar with Outlook client or GroupWise • Experience in Antivirus products and spyware cleaning • Experience with disk imaging products such as Symantec Ghost, etc. • Proficient in maintaining Desktop operating systems and applications, including installing,

updating and removing • Proficient in Microsoft Office Applications • Knowledge of networking • Excellent verbal and written communication skills • Ability to troubleshoot and resolve problems over the phone utilizing remote control programs

such as VNC and Remote Desktop • Candidate must be able to manage their time efficiently and work independently with minimal

supervision • Must possess the ability to multitask; providing prompt resolution to user problems

SERVICE DESK AGENTS

Requirement

� A recognised Bachelors degree / National Diploma in IT with 1 - 2 year’s experience � Microsoft Certified Desktop Support Technician (MCDST) (added advantage) � A+

Duties

• Logging all relevant incident/service request detail on the call tracking system, • Providing first-level support through taking calls • Handling the resulting incidents or service requests using the incident • Reporting and request fulfilment processes. • Allocating categorisation and prioritisation codes, • providing first-line investigation and diagnosis, • resolving incidents/service requests they are able to, • Escalating incidents/service requests that they are unable to and resolve within agreed

timescales, keeping users informed of progress • Follow up on customer satisfaction. • Conduct customer satisfaction surveys

PRICING :




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Monthly Seat Pricing

Item No

Description

Base Unit

Monthly Unit Price in ZAR (VAT incl.)

DESKTOP SERVICES

SMS Seat cost 1

Summary of Monthly Seat Pricing

Item No Description Quantity of

units Duratio

n (Months)

Total Cost in ZAR (36 months) (VAT incl.)

RECURRING SEAT COSTS

9500 (baseline) 36

RECURRING SEAT COSTS

1 36

Setup Pricing for New Devices (Once- Off)

Item No Description

Base Unit

Unit Price in ZAR

(VAT incl.) INSTALLATIONS

1

Installation charge per device 1

Work Packages 1

Total Bid Price for 24 months : R____________________________________________

For purposes of comparison and in order to ensure meaningful evaluation, bidders are requested to furnish detailed information in substations of compliance to the criteria mentioned above.

21. General Definitions

21.1 “Acceptable bid” means any bid which, in all respects, complies with the specifications and conditions

of bid as set out in the bid document.

21.2 “Bid” means a written offer in a prescribed or stipulated form in response to an invitation by an organ of




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state for the provision of goods, works or services.

21.3 “Comparative price” means the price after the factors of a non-firm price and all unconditional discounts

that can be utilised have been taken into consideration.

21.4 “Consortium or joint venture” means an association of persons for the purpose of combining their

expertise, property, capital, efforts, skills and knowledge in an activity for the execution of a contract.

21.5 “Contract” means the agreement that results from the acceptance of a bid by an organ of state.

21.6 “Specific contract participation goals” means the goals as stipulated in the Preferential Procurement

Regulations 2001.

21.7 In addition to above-mentioned goals, the Regulations [12.(1)] also make provision for organs of state

to give particular consideration to procuring locally manufactured products.

21.8 “Control” means the possession and exercise of legal authority and power to manage the assets,

goodwill and daily operations of a business and the active and continuous exercise of appropriate

managerial authority and power in determining the policies and directing the operations of the business.

21.9 “Disability” means, in respect of a person, a permanent impairment of a physical, intellectual, or

sensory function, which results in restricted, or lack of, ability to perform an activity in the manner, or

within the range, considered normal for a human being.

21.10 “Equity Ownership” means the percentage ownership and control, exercised by individuals within an

enterprise.

21.11 “Historically Disadvantaged Individual (HDI)” means a South African citizen

• who, due to the apartheid policy that had been in place, had no franchise in national elections prior to the introduction of the Constitution of the Republic of South Africa,




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1983 (Act No 110 of 1983) or the Constitution of the Republic of South Africa, 1993, (Act No 200 of 1993) (“the interim Constitution); and/or

• who is a female; and/or

• who has a disability: • provided that a person who obtained South African citizenship on or after the coming

to effect of the Interim Constitution, is deemed not to be a HDI;

21.12 “Management” means an activity inclusive of control and performed on a daily basis, by any person

who is a principal executive officer of the company, by whatever name that person may be designated,

and whether or not that person is a director.

21.13 “Owned” means having all the customary elements of ownership, including the right of decision-making

and sharing all the risks and profits commensurate with the degree of ownership interests as \ demonstrated by an examination of the substance, rather than the form of ownership arrangements.

21.14 “Person” includes reference to a juristic person.

21.15 “Rand value” means the total estimated value of a contract in Rand denomination that is calculated at

the time of bid invitations and includes all applicable taxes and excise duties.

21.16 “Small, Medium and Micro Enterprises (SMMEs) bears the same meaning assigned to this expression

in the National Small Business Act, 1996 (No 102 of 1996).

21.17 “Sub-contracting” means the primary contractor’s assigning or leasing or making out work to, or

employing another person to support such primary contractor in the execution of part of a project in

terms of the contract.

21.18 “Trust” means the arrangement through which the property of one person is made over or bequeathed

to a trustee to administer such property for the benefit of another person.

21.19 “Trustee” means any person, including the founder of a trust, to whom property is bequeathed in order for such property to be administered for the benefit of another person.




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22. Establishment of HDI Equity Ownership in an Enterprise

22.1 Equity ownership shall be equated to the percentage of an enterprise which is owned by individuals classified as HDIs, or in the case of a company, the percentage shares that are owned by individuals classified as HDIs, who are actively involved in the management and daily business operations of the enterprise and exercise control over the enterprise, commensurate with their degree of ownership.

22.2 Where individuals are not actively involved in the management and daily business operations and do

not exercise control over the enterprise commensurate with their degree of ownership, equity ownership may not be claimed.

23. Adjudication Using a Point System

23.1 The bidder obtaining the highest number of points will be awarded the contract.

23.2 Preference points shall be calculated after technical criterion and prices have been brought to a comparative basis.

23.3 Points scored will be rounded off to 2 decimal places.

23.4 In the event of equal points scored, the bid will be awarded to the bidder scoring the highest number of points for specified goals.

24. Points Awarded For Price

24.1 90/10 preference point systems

A maximum of 90 points is allocated for price on the following basis: 90/10

⎟⎠

⎞⎜⎝

⎛ −−=

minmin190

PPPtPs

Where: Ps = Points scored for price of bid under consideration Pt = Rand value of bid under consideration Pmin = Rand value of lowest acceptable bid

25. Points Awarded For Historically Disadvantaged Individuals

25.1 In terms of Regulation 13 (2) preference points for HDIs are calculated on their percentage

shareholding in a business, provided that they are actively involved in and exercise control over the

enterprise. The following formula is prescribed in Regulation 13 (5) (c):




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100EPNOPNEP ×=

Where: NEP = Points awarded for equity ownership by an HDI NOP = The maximum number of points awarded for equity ownership by an HDI in that

specific category EP = The percentage of equity ownership by an HDI within the enterprise

or business, determined in accordance with the definition of HDIs.

25.2 Equity claims for a trust will only be allowed in respect of those persons who are both trustees and beneficiaries and who are actively involved in the management of the trust.

25.6 Documentation to substantiate the validity of the credentials of the trustees contemplated above must

be submitted.

25.7 Listed companies and tertiary institutions do not qualify for HDI preference points.

25.8 A consortium or joint venture may, based on the percentage of the contract value managed or executed

by their HDI-members, be entitled to preference points in respect of an HDI.

25.9 A person awarded a contract as a result of preference for contracting with, or providing equity ownership to an HDI, may not subcontract more than 25% of the value of the contract to a person who is not an HDI or does not qualify for the same number or more preference for equity ownership.

26. Bid Declaration

26.1 Bidders who claim points in respect of HDI and other specific goals must complete the relevant claim

form(s) below

II I. Technical Bid

A. Documents to be completed The following documents must be completed by all bidders, and submitted with the technical

bid:

SBD 1

SBD 2 Tax Clearance Requirements

Bid Form

Declaration of Interests




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Preferential Points Claim Forms (As applicable, refer to points allocated in Error! Reference source not found.)

Historically disadvantaged individuals (All tenders)

Pricing Schedules B. SBD-1- INVITATION TO BID

Delivery of Bids

1.1. Bid documents may be posted to: Chief Director

Contract Management Private Bag X49 PRETORIA 0001 OR

Deposited in the bid box situated at:

National Treasury, 240 Madiba Street - between ABSA and the Salzburg Restaurant.

1.2. The bid box is generally open 24 hours a day, 7 days a week




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1.3. Bidders should ensure that bids are delivered on time to the correct address. If the bid is late, it will not be accepted for consideration

Official Forms

1.4. All bids must be submitted on the official forms – (not to be re-typed)

General Conditions of Contract

1.5. This bid is subject to the general conditions of contract and, if applicable, any other special conditions of contract

Particulars to be Furnished

The following particulars must be furnished, failure to do so may result in your bid being

disqualified

Name of Bidder:

__________________________________________________________________

Postal Address:

___________________________________________________________________

Street Address:

___________________________________________________________________

Telephone Number:

Code __________ Number _________________________________________

Cellular telephone Number:

__________________________________________________________

Facsimile Number:

Code __________ Number __________________________________________

Vat Registration Number:

___________________________________________________________

Contact Person:

___________________________________________________________________

E-mail Address:

___________________________________________________________________




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Signature of Bidder: ______________________________ Date:

_____________________________

Capacity under which this bid is signed:

_________________________________________________

Failure on the part of the bidder to sign this tender form (SBD1) and thus to acknowledge and accept the conditions in writing or to complete the attached forms, questionnaires and specifications in all respects, may invalidate the bid. Bids should be submitted on the official forms and should not be qualified by the bidder's own conditions. Failure to comply with these requirements or to renounce specifically the bidder's own conditions of tender, when called upon to do so, may invalidate the bid.

Electronic Tenders

26.1.1.1.1 The paper document will serve as the legal bid document. A hard copy of the bid response and a backup of the electronic medium e.g. Compact Disc (CD) must be made and kept for

record purposes. The saved electronic bid e.g. Compact Disk (CD) must be submitted in a

padded protective envelope for protection together with the hard copy.

26.1.1.1.2 All electronic data submitted must be an exact copy of the paper document. Any

discrepancies between a specific item on the micro floppy diskette and the hard copy may invalidate the bid in

respect of the particular item. 26.1.1.1.3 To facilitate the evaluation of numeric data (i.e. prices), the paper copy must be

completed,

signed and submitted before the closing time of the tender.

Terms

26.1.1.1.4 I/We hereby tender to supply all or any of the supplies and/or to render all or any of the services described in the attached documents to the Government of the Republic of South Africa on the terms and conditions and in accordance with the specifications stipulated in the bid documents (and which shall be taken as part of, and incorporated into, this bid) at the prices and on the terms regarding time for delivery and/or execution inserted therein.

I/We agree that -




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The bid herein shall remain binding upon me/us and open for acceptance during the validity period indicated and calculated from the closing time of the tender; If I/we withdraw my/our bid within the period for which I/we have agreed that the bid shall remain open for acceptance, or fail to fulfil the contract when called upon to do so, the State may, without prejudice to its other rights, agree to the withdrawal of my/our bid or cancel the contract that may have been entered into between me/us and the State and I/we will then pay to the State any additional expense incurred by the State having either to accept any less favourable bid or, if fresh bids have to be invited, the additional expenditure incurred by the invitation of fresh bids and by the subsequent acceptance of any less favourable bid, the State shall also have the right to recover such additional expenditure by set-of against moneys which may be due or become due to me/us under this or any other bid or contract or against any guarantee or deposit that may have been furnished by me/us or on my/our behalf for the due fulfilment of this or any other bid or contract and pending the ascertainment of the amount of such additional expenditure to retain such moneys, guarantee or deposit as security for any loss the State may sustain by reason of my/our default; If my/our bid is accepted the acceptance may be communicated to me/us by letter or order by ordinary post or registered post and that SA Post Office Ltd shall be regarded as my/our agent, and delivery of such acceptance to SA Post Office Ltd shall be treated as delivery to me/us; The law of the Republic of South Africa shall govern the contract created by the acceptance of my/our bid and that I/we choose domiciliumcitandi et executandi in the Republic as indicated above. I/We furthermore confirm that I/we have satisfied myself/ourselves as to the correctness and validity of my/our bid; that the price(s) and rate(s) quoted cover all the work/item(s) specified in the bid documents; and that the price(s) and rate(s) cover all my/our obligations under a resulting contract and that I/we accept that any mistakes regarding price(s) and calculations will be at my/our risk. I/We hereby accept full responsibility for the proper execution and fulfilment of all obligations and conditions devolving on me/us under this agreement as the Principal(s) liable for the due fulfilment of this contract. I/We agree that any action arising from this contract may in all respects be instituted against me/us and I/we hereby undertake to satisfy fully any sentence or judgement which may be pronounced against me/us as a result of such action. I/We declare that I/we have participation*/no participation* in the submission of any other bid for the supplies/services described in the attached documents. If in the affirmative, state names(s) of bidder(s) involved.




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I/We hereby declare that I/We have read and understand the above and agree to be bound by the stated terms and conditions. Are you duly authorised to sign the bid? * YES / NO Has the Declaration of Interest (SBD4) been duly completed and included with the other bid forms * YES / NO Have the company or any of its Directors, Shareholders or Joint Venture Partners in their present or previous capacity ever been restricted from bidding by any organ of the State? * YES / NO If yes, please provide full details of restriction.

Has a tax clearance certificate been submitted? *YES/NO

a. Are you the accredited representative in South Africa for the goods/services offered by you? (If yes enclose proof) * YES/NO

b. Total Bid Price for 24 months : R____________________________________________

c. Total Number of Items Offered: __________________________________________________________

_________________________ _________________________ ________________________ Signature Position Date




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C . SBD 2 - TAX CLEARANCE REQUIREMENTS It is a condition of bidding that: 1. The taxes of the successful bidder must be in order, or that satisfactory arrangements have

been made with the Receiver of Revenue to meet his / her tax obligations. 2. The attached form “Application for Tax Clearance Certificate (in respect of bidders)” must be

completed in all respects and submitted to the Receiver of Revenue where the bidder is registered for tax purposes. The Receiver of Revenue will then furnish the bidder with a Tax Clearance Certificate that will be valid for a period of six (6) months from date of issue. This Tax Clearance Certificate must be submitted in the original together with the bid. Failure to submit the original and valid Tax Clearance Certificate may invalidate the bid.

3. In bids where Consortia / Joint Ventures / Sub-contractors are involved each party must submit

a separate Tax Clearance Certificate. Copies of the Application for Tax Clearance Certificates are available at any Receiver’s Office.




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APPLICATION FOR TAX CLEARANCE CERTIFICATE

(in respect of tenders)

1. Name of taxpayer / bidder: ____________________________________________________________ 2. Trade name________________________________________________________________________ 3.

Identification/Passport number:

4.

Company/Close Corporation registration number:

5.

Income tax reference number:

6.

VAT registration number (if applicable):

7.

PAYE employer’s registration number (if applicable):

Signature of contact person requiring Tax Clearance Certificate: ____________________________________ Name: _________________________________________________________________________________ Telephone number: Code: _____________ Number: -_________________________________________ Address: _______________________________________________________________________________ _______________________________________________________________________________________ _______________________________________________________________________________________ DATE: 20_____ / ______ / ______

Please note that the Commissioner for the South African Revenue Service (SARS) wil l not exercise his discretionary powers in favour of any person with regard to any interest, penalties and / or additional tax leviable due to the late- or underpayment of taxes, duties or levies or the rendition returns by any person as a result of any system not being year 2000 compliant.




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D BID FORM To: Director General The Department of Home Affairs, Pretoria Dear Sir/Madam Having examined the Tender Documents, the receipt of which is hereby duly acknowledged, we, the undersigned, offer to supply and deliver (Description of Goods and Services) ______________________________________________________________________________________ _______________________________________________________________________________________ In conformity with the said Tender Documents and hereby undertake that we accept all the conditions of said documents, in particular: • The rules for bidding, conditions of the tender and other instructions to bidders (Section I

above) • The terms of reference contained (Section II above), specifically the requirements of Clause --

------------ • The bid evaluation criterion and evaluation methodology (Section General Conditions, Table

2.4) We accordingly undertake to supply the stipulated goods and services as per our attached technical bid. In addition, the particulars of our organisation such as legal status, principal place of business, details of experience and past performance are furnished with this bid form. We further undertake, if our bid is accepted, to deliver the goods in accordance with the delivery schedule specified in our bid. We agree to abide by this bid for the Bid validity period specified in Clause 0 above and it shall remain binding upon us and may be accepted at any time before the expiration of that period. Until a formal contract is prepared and executed, this bid, together with your written acceptance thereof and your notification of award shall constitute a binding Contract between us.




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We understand that you are not bound to accept the lowest or any bid you may receive. Dated this ______ day of ______________________20__ _________________________ ____________________ Name: Capacity Capacity: Who warrants that he/she is duly authorised to sign this Bid for and on behalf of:

SBD 3.2

PRICING SCHEDULE – NON-FIRM PRICES (PURCHASES)

NOTE: PRICE ADJUSTMENTS WILL BE ALLOWED AT THE PERIODS AND TIMES SPECIFIED IN THE BIDDING DOCUMENTS. IN CASES WHERE DIFFERENT DELIVERY POINTS INFLUENCE THE PRICING, A SEPARATE PRICING SCHEDULE MUST BE SUBMITTED FOR EACH DELIVERY POINT Name of Bidder……………………………………………………………Bid number………………………………… Closing Time 11:00 ……………………………………………………. Closing date………………………………..

OFFER TO BE VALID FOR………DAYS FROM THE CLOSING DATE OF BID. ---------------------------------------------------------------------------------------------------------

---------------------------------------- ITEM QUANTITY DESCRIPTION BID PRICE IN RSA

CURRENCY NO. **(ALL APPLICABLE TAXES INCLUDED) ---------------------------------------------------------------------------------------------------------

---------------------------------------- - Required by: ______________________________________________ - - At: ________________________________________________________ - Brand and model ……..…………………………………. -

Company Stamp




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- Country of origin

……...………………………………….

- Does the offer comply with the specification(s)? *YES/NO - If not to specification, indicate deviation(s) …………………………………………. - Period required for delivery …………………………………………. - Delivery: *Firm/not firm ** “all applicable taxes” includes value- added tax, pay as you earn, income tax,

unemployment insurance fund contributions and skil ls development levies. *Delete if not applicable




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SBD 3.2 PRICE ADJUSTMENTS

A NON-FIRM PRICES SUBJECT TO ESCALATION

1. IN CASES OF PERIOD CONTRACTS, NON FIRM PRICES WILL BE ADJUSTED

(LOADED) WITH THE ASSESSED CONTRACT PRICE ADJUSTMENTS IMPLICIT IN NON FIRM PRICES WHEN CALCULATING THE COMPARATIVE PRICES

2. IN THIS CATEGORY PRICE ESCALATIONS WILL ONLY BE CONSIDERED IN TERMS

OF THE FOLLOWING FORMULA:

( ) VPt

oRtRD

oRtRD

oRtRD

oRtRDPtVPa +⎟

⎠

⎞⎜⎝

⎛ +++−=444

333

222

1111

Where:

Pa = The new escalated price to be calculated. (1-V)Pt = 85% of the original bid price. Note that Pt must always be the original bid price and not an escalated price. D1, D2.. = Each factor of the bid price eg. labour, transport, clothing, footwear, etc. The total of the various factors D1, D2…etc. must add up to 100%. R1t, R2t…… = Index figure obtained from new index (depends on the number of factors used).

R1o, R2o = Index figure at time of bidding. VPt = 15% of the original bid price. This portion of the bid price remains firm i.e. it is not subject to any price escalations.

3. The following index/indices must be used to calculate your bid price:

Index………. Dated………. Index………. Dated………. Index………. Dated……….

Index………. Dated………. Index………. Dated………. Index………. Dated……….




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4. FURNISH A BREAKDOWN OF YOUR PRICE IN TERMS OF ABOVE-MENTIONED

FORMULA. THE TOTAL OF THE VARIOUS FACTORS MUST ADD UP TO 100%.

FACTOR

(D1, D2 etc. eg. Labour, transport etc.)

P

PERCENTAGE OF BID PRICE

B PRICES SUBJECT TO RATE OF EXCHANGE VARIATIONS 1. Please furnish full particulars of your financial institution, state the currencies

used in the conversion of the prices of the items to South African currency, which portion of the price is subject to rate of exchange variations and the amounts remitted abroad.

PARTICULARS OF

FINANCIAL INSTITUTION

ITEM NO PRICE CURRENCY RATE PORTION OF PRICE SUBJECT TO ROE

AMOUNT IN FOREIGN CURRENCY REMITTED ABROAD

ZAR=

ZAR=

ZAR=

ZAR=

ZAR=

ZAR=




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2. Adjustments for rate of exchange variations during the contract period wil l be

calculated by using the average monthly exchange rates as issued by your commercial bank for the periods indicated hereunder: (Proof from bank required)

AVERAGE MONTHLY EXCHANGE RATES FOR

THE PERIOD:

DATE DOCUMENTATION MUST BE SUBMITTED TO

THIS OFFICE

DATE FROM WHICH NEW CALCULATED PRICES

WILL BECOME EFFECTIVE

DATE UNTIL WHICH NEW CALCULATED PRICE WILL BE EFFECTIVE




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DECLARATION OF INTEREST SBD 4

1. Any legal person, including persons employed by the state¹, or persons having a kinship

with persons employed by the state, including a blood relationship, may make an offer or offers in terms of this invitation to bid (includes a price quotation, advertised competitive bid, limited bid or proposal). In view of possible allegations of favouritism, should the resulting bid, or part thereof, be awarded to persons employed by the state, or to persons connected with or related to them, it is required that the bidder or his/her authorised representative declare his/her positioning relation to the evaluating/adjudicating authority where-

- the bidder is employed by the state; and/or - the legal person on whose behalf the bidding document is signed, has a relationship

with persons/a person who are/is involved in the evaluation and or adjudication of the bid(s), or where it is known that such a relationship exists between the person or persons for or on whose behalf the declarant acts and persons who are involved with the evaluation and or adjudication of the bid.

2. In order to give effect to the above, the following questionnaire must be

completed and submitted with the bid. 2.1 Full Name of bidder or his or her representative:

…………………………………………………………. 2.2 Identity Number: ………………………………………………………………………………………………… 2.3 Position occupied in the Company (director, trustee, shareholder²): …………………………………….. 2.4 Company Registration Number: ………………………………………………………………………..……. 2.5 Tax Reference Number:………………………………………………………………………………….…… 2.6 VAT Registration Number: ………………………………………………………………………………....




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2.6.1 The names of all directors / trustees / shareholders / members, their individual identity

numbers, tax reference numbers and, if applicable, employee / persal numbers must be indicated in paragraph 3 below.

¹“State” means – (a) any national or provincial department, national or provincial public entity or

constitutional institution within the meaning of the Public Finance Management Act, 1999 (Act No. 1 of 1999);

(b) any municipality or municipal entity; (c) provincial legislature; (d) national Assembly or the national Council of provinces; or (e) Parliament. ²”Shareholder” means a person who owns shares in the company and is actively involved in the

management of the enterprise or business and exercises control over the enterprise. 2.7 Are you or any person connected with the bidder YES / NO presently employed by the state? 2.7.1 If so, furnish the following particulars:

Name of person / director / trustee / shareholder/ member: ……....……………………………… Name of state institution at which you or the person connected to the bidder is employed : ……………………………………… Position occupied in the state institution: ……………………………………… Any other particulars: ……………………………………………………………… ……………………………………………………………… ………………………………………………………………

2.7.2 If you are presently employed by the state, did you obtain YES / NO

the appropriate authority to undertake remunerative work outside employment in the public sector?




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2.7.2.1 If yes, did you attached proof of such authority to the bid YES / NO

document? (Note: Failure to submit proof of such authority, where applicable, may result in the disqualification of the bid.

2.7.2.2 If no, furnish reasons for non-submission of such proof:

……………………………………………………………………. ……………………………………………………………………. …………………………………………………………………….

2.8 Did you or your spouse, or any of the company’s directors / YES / NO trustees / shareholders / members or their spouses conduct business with the state in the previous twelve months?

2.8.1 If so, furnish particulars:

………………………………………………………………….. ………………………………………………………………….. …………………………………………………………………...

2.9 Do you, or any person connected with the bidder, have YES / NO any relationship (family, friend, other) with a person employed by thestate and who may be involved with the evaluation and or adjudication of this bid?

2.9.1If so, furnish particulars. ……………………………………………………………... …………………………………………………………..….

………………………………………………………………

2.10 Are you, or any person connected with the bidder, YES/NO aware of any relationship (family, friend, other) between

any other bidder and any person employed by the state who may be involved with the evaluation and or adjudication of this bid?

2.10.1 If so, furnish particulars.

………………………………………………………………




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……………………………………………………………… ………………………………………………………………

2.11 Do you or any of the directors / trustees / shareholders / members YES/NO

of the company have any interest in any other related companies whether or not they are bidding for this contract?

2.11.1 If so, furnish particulars: ……………………………………………………………………………. ……………………………………………………………………………. …………………………………………………………………………….

3 Full details of directors / trustees / members / shareholders. Full Name Identity

Number Personal Tax Reference Number

State Employee Number / Persal Number

DECLARATION

I, THE UNDERSIGNED (NAME)………………………………………………………………………

CERTIFY THAT THE INFORMATION FURNISHED IN PARAGRAPHS 2 and 3 ABOVE IS CORRECT.




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I ACCEPT THAT THE STATE MAY REJECT THE BID OR ACT AGAINST ME IN TERMS OF PARAGRAPH 23 OF THE GENERAL CONDITIONS OF CONTRACT SHOULD THIS DECLARATION PROVE TO BE FALSE.

………………………………….. ..…………………………………………… Signature Date …………………………………. ……………………………………………… Position Name of bidder

SBD 6.1 - PREFERENCE POINTS CLAIM FORM IN TERMS OF THE PREFERENTIAL PROCUREMENT REGULATIONS 2001 - Historically Disadvantaged Individuals

Equity Ownership Claimed

Equity ownership must be claimed in terms of Clause 21.11 above. Points to be calculated from information furnished in paragraph0 below. Points Claimed

Ownership Percentage

owned Points claimed

Equity ownership by persons who had no franchise in the national elections

%

Equity ownership by women % Equity ownership by disabled persons* % *If points are claimed for disabled persons, indicate nature of impairment (see Clause 21.9 above)

Declaration with regard to equity

Name of firm :____________________________________________________________ VAT registration number :____________________________________________________________ Company registration :____________________________________________________________ Type of firm (Tick applicable box)

� Partnership � One person business/sole trader � Close corporation � Company � (Pty) Limited




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Describe principal business activities

_________________________________________________________________________________ _________________________________________________________________________________

Company classification (Tick applicable box)

� Manufacturer � Supplier � Professional service provider � Other service providers, e.g. transporter, etc.

Total number of years the firm has been in business? ____________________________




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List all shareholders by name, position, identity number, citizenship, HDI status and ownership, as relevant. Information to be used to calculate the points claimed in paragraph 0 above.

Name Date/

Position occupied in Enterprise

ID Number

Date RSA Citizenship obtained

HDI Status %

owned No election franchis

e

Women

Disabled

Consortium/Joint Venture - In the event that preference points are claimed for HDI members by consortia / joint ventures, the following information must be furnished in order to be entitled to the points claimed in respect of the HDI member: Name of HDI member (to be consistent with paragraph 0 above)

Percentage (%) of the contract value managed or executed by the HDI member

Bid Declaration

I/we, the undersigned, who warrant(s) that he/she is duly authorised to do so on behalf of the firm, declare that points claimed, based on promotion of small, medium or micro enterprises, qualifies the firm for the point(s) shown and I/we acknowledge that:

d. The information furnished is true and correct.




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e. In the event of a contract being awarded as a result of points claimed, the contractor may be required to furnish documentary proof to the satisfaction of the Department that the claims are correct.

f. If the claims are found to be incorrect, the Department may, in addition to any other remedy it may have to;

· recover all costs, losses or damages it has incurred or suffered as a result of that person’s conduct;

· cancel the contract and claim any damages which it has suffered as a result of having to make less favourable arrangements due to such cancellation;

· impose a financial penalty more severe than the theoretical financial preference associated with the claim which was made in the bid; and

_______________________________ _____________________________ Name: Position: _______________________________ _____________________________ Name Position _____________________________ _____________________________ Witness Witness _____________________________ DATE




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SBD 8: DECLARATION OF BIDDER’S PAST SUPPLY CHAIN MANAGEMENT PRACTICES 1 This Standard Bidding Document must form part of all bids invited. 2 It serves as a declaration to be used by institutions in ensuring that when goods and services

are being procured, all reasonable steps are taken to combat the abuse of the supply chain management system.

3 The bid of any bidder may be disregarded if that bidder, or any of its directors have-

a. abused the institution’s supply chain management system; b. committed fraud or any other improper conduct in relation to such system; or c. failed to perform on any previous contract.

4 In order to give effect to the above, the following questionnaire must be completed and submitted with the bid.

Item Item Item Item 4.1 Is the bidder or any of its directors listed on the

National Treasury’s database as companies or persons prohibited from doing business with the public sector?

(Companies or persons who are listed on this database were informed in writing of this restriction by the National Treasury after the audialterampartem rule was applied).

Yes

No


4.2 Is the bidder or any of its directors listed on the Register for Tender Defaulters in terms of section 29 of the Prevention and Combating of Corrupt Activities Act (No 12 of 2004)? To access this Register enter the National

Yes

No




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Treasury’s website, www.treasury.gov.za, cl ick on the icon “Register for Tender Defaulters” or submit your written request for a hard copy of the Register to facsimile number (012) 3265445.


4.3 Was the bidder or any of its directors convicted by a court of law (including a court outside of the Republic of South Africa) for fraud or corruption during the past five years?

Yes

No


_______________________________ _____________________________ Name: Position:




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CERTIFICATE OF INDEPENDENT BID DETERMINATION SBD 9

1 This Standard Bidding Document (SBD) must form part of all bids¹ invited.

2 Section 4 (1) (b) (iii) of the Competition Act No. 89 of 1998, as amended, prohibits an agreement between, or concerted practice by, firms, or a decision by an association of firms, if it is between parties in a horizontal relationship and if it involves collusive bidding (or bid rigging).² Collusive bidding is a pe se prohibition meaning that it cannot be justified under any grounds.

3 Treasury Regulation 16A9 prescribes that accounting officers and accounting authorities must take all reasonable steps to prevent abuse of the supply chain management system and authorizes accounting officers and accounting authorities to:

a. disregard the bid of any bidder if that bidder, or any of its directors have abused the

institution’s supply chain management system and or committed fraud or any other improper conduct in relation to such system.

b. cancel a contract awarded to a supplier of goods and services if the supplier

committed any corrupt or fraudulent act during the bidding process or the execution of that contract.

4 This SBD serves as a certificate of declaration that would be used by institutions to ensure

that, when bids are considered, reasonable steps are taken to prevent any form of bid-rigging.

5 In order to give effect to the above, the attached Certificate of Bid Determination (SBD 9) must be completed and submitted with the bid:

¹ Includes price quotations, advertised competitive bids, l imited bids and proposals.




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² Bid rigging (or collusive bidding) occurs when businesses, that would otherwise be expected to compete, secretly conspire to raise prices or lower the quality of goods and / or services for purchasers who wish to acquire goods and / or services through a bidding process. Bid rigging is, therefore, an agreement between competitors not to compete.

SBD 9

CERTIFICATE OF INDEPENDENT BID DETERMINATION I, the undersigned, in submitting the accompanying bid: ________________________________________________________________________

(Bid Number and Description) in response to the invitation for the bid made by: ______________________________________________________________________________

(Name of Institution) do hereby make the following statements that I certify to be true and complete in every respect: I certify, on behalf of:_______________________________________________________that:

(Name of Bidder) 1. I have read and I understand the contents of this Certificate; 2. I understand that the accompanying bid will be disqualified if this Certificate is found not to

be true and complete in every respect; 3. I am authorized by the bidder to sign this Certificate, and to submit the accompanying bid,

on behalf of the bidder;




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4. Each person whose signature appears on the accompanying bid has been authorized by the bidder to determine the terms of, and to sign the bid, on behalf of the bidder;

5. For the purposes of this Certificate and the accompanying bid, I understand that the word “competitor” shall include any individual or organization, other than the bidder, whether or not affiliated with the bidder, who:

(a) has been requested to submit a bid in response to this bid invitation; (b) could potentially submit a bid in response to this bid invitation, based on their

qualifications, abilities or experience; and (c) provides the same goods and services as the bidder and/or is in the same line

of business as the bidder

SBD 9

6. The bidder has arrived at the accompanying bid independently from, and without consultation, communication, agreement or arrangement with any competitor. However communication between partners in a joint venture or consortium³ will not be construed as collusive bidding.

7. In particular, without limiting the generality of paragraphs 6 above, there has been no consultation, communication, agreement or arrangement with any competitor regarding:

(a) prices; (b) geographical area where product or service will be rendered (market

allocation) (c) methods, factors or formulas used to calculate prices; (d) the intention or decision to submit or not to submit, a bid; (e) the submission of a bid which does not meet the specifications and

conditions of the bid; or (f) bidding with the intention not to win the bid.

8. In addition, there have been no consultations, communications, agreements or arrangements with any competitor regarding the quality, quantity, specifications and conditions or delivery particulars of the products or services to which this bid invitation relates.




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9. The terms of the accompanying bid have not been, and will not be, disclosed by the bidder, directly or indirectly, to any competitor, prior to the date and time of the official bid opening or of the awarding of the contract.

³ Joint venture or Consortium means an association of persons for the purpose of combining their expertise, property, capital, efforts, skil l and knowledge in an activity for the execution of a contract.

SBD 9 10. I am aware that, in addition and without prejudice to any other remedy provided to

combat any restrictive practices related to bids and contracts, bids that are suspicious will be reported to the Competition Commission for investigation and possible imposition of administrative penalties in terms of section 59 of the Competition Act No 89 of 1998 and or may be reported to the National Prosecuting Authority (NPA) for criminal investigation and or may be restricted from conducting business with the public sector for a period not exceeding ten (10) years in terms of the Prevention and Combating of Corrupt Activities Act No 12 of 2004 or any other applicable legislation.

………………………………………………… ………………………………… Signature Date …………………………………………………. …………………………………




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Position Name of Bidder

V Financial Bid Documents to be Completed The following documents must be completed by all bidders, and submitted with the financial bid:

a. Bid Form (SBD3.2)

b. Financial Proposal