competency new 598

8/1/2019 Competency New 598

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Competency Mapping

The Changing Face of Human Resources ManagementFrom IR to HR to HRD


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What are Competencies

Competencies are the human capabilitiesand work-related behaviours that provide acompetitive advantage to an organisation

Any quality or characteristics of a personwhich underpins successful performance


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ObservableBehavior

The Behavioral Iceberg

C o m p e

t e n c

i e s

Knowledge

Attitudes / Traits

Aptitudes

Skills


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Types of Competencies

Information and understandingneeded to fulfill the responsibilities

Acquired ability or experienceneeded to fulfill the responsibilities

Way of thinking or behaving

needed to fulfill the responsibilities

Natural ability that prepares theperson to fulfill the responsibilitiesAptitudes

Attitudes

Skills

Knowledge


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Competency Clusters

Business Knowledge

Communication

Proactivity

Collaboration

Result Focus

Customer Focus

Leadership

Innovation

Conceptual Thinking

Stamina & Adaptability


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CareerPathing

PotentialAssessment Reward

Management

Recruitment& Selection

SuccessionPlanning

Training &Development

Job Design& Grading

PerformanceManagement

Benefits of Competency Framework


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RoleClarification

JobDescription

Competenciesreqd. for the Job

Competencies aJob Holder has

CompetencyMapping

Bridging theCompetency Gap

Competency Mapping : Flow Chart


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In Basket Exercises

Stress Interviews

Focussed Behavioral Event Interview

Presentation Vision / Strategy Speeches

Leaderless Group Exercises

Role Play

Business Games

Structured Group DiscussionPsychometric Tests

Case Studies

Peer Coaching & Counseling Exercises

Methods to Identify Competencies


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The Five-level Scale

WRITTEN COMMUNICATION

Write and transmit information

Writestandarddocuments

Writestructuredand

developednotes anddocuments

Write in asimplifiedmanner

complexmessages inorder to sustainthe choices ofthe reader

Write in asimplifiedmanner

complexmessages inorder toinfluence thereader

1 2 3 4 5


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To achieve Sales objectives of approx. Rs.300 Mio

Plan, develop & control the regional sales strategy for a

specific range of products

To manage a team of 6 Area Managers and 40 Sales Reps

To ensure efficient regional field force support systems

Interaction with 80-90 distributors and 5 Clearing &

Forwarding Agents

To establish timely effective communications within the

region and with Corporate Marketing /Sales

To maintain harmonious industrial relations

Competency Mapping : CompetencyIdentification Worksheet

Role : Regional Sales Manager


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Match Person / Position

Position : Regional Sales Manager

Person PositionScore

Competencies 1 2 3 4 5 1 2 3 4 5 Person PositionBusiness KnowledgeLeadership

Result FocusCustomer FocusCollaborationSales SkillsProactivityConceptual ThinkingInnovationCommunicationStamina & Adaptability

ScoreCompetency Ratio

Competency Mapping : CompetencyIdentification Worksheet

Pay for the Person

Develop Competency Pay Scale


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Business Knowledge

Understands the Industry

Financial acumen

Knowledge of company products

Overview of business


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Leadership

Sets out clear standards and goals

Motivates others to achieve and maintain highstandards

Works to reach consensus and agreement whereverpossible

Welcomes constructive criticism

Identifies and shares success stories


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Result Focus

Takes on challenging but achievable goals

Identifies gaps and seeks to overcome them

Sets targets, monitors efficiency and effectiveness

Decides on optimum work approach

Maximises use of available technology


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Customer Focus

Anticipates and forecasts customer requirements

Defines quality standards for customer service

Develops partnership with the customer

Enhances long term relationship with customer

Creates new solutions to meet customer needs


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Collaboration

Builds effectively team within a function/ country

Encourages and supports colleagues to achieve

goals

Develops information-sharing networks

Creates team effectiveness using people skills


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Seizing opportunities as they arise

Handling crises swiftly and effectively

Exceeding the bounds of ones formal authority

Proactivity


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Conceptual Thinking

Develops concepts/ patterns perceived in a set of facts

Rapidly identifies key issues/ actions in a complexsituation

Seeing connections or patterns

Using vigorous, original analogies or metaphors


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Innovation

Adapts and applies different new approaches tosituations

Modifies standard approaches for more effectiveoutcomes

Develops original approaches to non-routinesituations

Encourages innovation and creativity in others ,

su orts new ideas


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Communication

Listens carefully to others, tries to help people withproblem

Adapts language and style to meet the needs of the

audience

Structures information in a way that addresses

others issues

Encourages open discussions through questioning


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Stamina & Adaptability

Sustain and work long hours

Flexible and adapts to change

Maintain high performance under stress


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Competency Matrix

Search foralternative position

Pay below

Reference Salary

Consider for transfer orpromotion

Pay at

Reference Salary

Train for currentposition

Pay below

Reference Salary

High flyer - DevelopCareer Plan

Pay at Ref. Salary -Consider market

premiumL

L

H

HCOMPETENCY

Y E A R S I N P O S

I T I O N


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THANK YOU !!!

competency new 598

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