competency-based learning: a practical process and living case study
DESCRIPTION
Presentation for Canadian Society for Training and Development CSTD 2014 Conference. Tom Gram (Global Knowledge) and Lawrence Stevenson (IT Source, Workforce Optimization, Ontario Public Service)TRANSCRIPT
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Competency-Based LearningA Practical Process and Living Case Study
Tom Gram Senior Director
Leadership and Business Solutions Global Knowledge
Lawrence Stevenson Senior Manager,
Workforce OptimizationTreasury Board Secretariat – Central
Agencies I&IT Cluster – IT Source
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Agenda
• My IT Source Competency Program Introduction
• Competency-based Learning Elements and Process
• My IT Source: A Living Case Study
• Questions and Discussion
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IT Source Learning Strategy Initiative
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Issues Addressed by Competency-based Learning
• Skill and performance standards • Connection between learning and
business needs• Connection between learning and
individual needs• Objective skill gap assessments• Meaningful personal learning plans • Governance and management
framework • Unified HR processes with a common
foundation
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The Elements of Competency-based Learning
Competency-based Learning Process
Role-based Learning Paths
Learning Actions
Competency
Model
Competency
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What is a Competency?
Competency-based Learning Process
Role-based Learning Paths
Learning Actions
Competency
Model
Competency
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What is a Competency?
Knowledge
Skill
Behaviour
Values
Self Concept
Motives
Traits
Visible
Hidden
Most easily developed
Most difficult to develop
Necessary but not sufficient
Differentiates excellent performance
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Types of Competencies
Task Skills Performance Skills Behaviours/Traits
Assessing performance needs
Goal setting Achievement Orientation
Designing training Problem Solving Initiative
Facilitating training Decision Making Self Awareness
Supporting transfer of learning
Customer Focus Pragmatism
Evaluating training Conceptual Modeling Sense of Urgency
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The Elements of Competency-based Learning
Competency-based Learning Process
Role-based Learning Paths
Learning Actions
Competency
Model
Competency
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Measuring Competency Gaps
Application development
Database design
Security
Testing
Analytical Thinking
Client Focus
Communication
Results Orientation
Programmer/Analyst
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The Elements of Competency-based Learning
Competency-based Learning Process
Role-based Learning Paths
Learning Actions
Competency
Model
Competency
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70/20/10: The New Curriculum
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Defining Learning “Actions”Modes of Learning
eLearning Self Study
Webinar Mobile podcasts
Instructor Led Performance guides
Coaching/Mentoring Discussion forum
Job shadowing One-on-one practice
Job assignments Professional associations
Communities of Practice Action learning team
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Informal Learning Actions Mapped to Competencies
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The Elements of Competency-based Learning
Competency-based Learning Process
Role-based Learning Paths
Learning Actions
Competency
Model
Competency
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Role-Based Learning Paths
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The Elements of Competency-based Learning
Competency-based learning process
Role-based Pearning paths
Learning Actions
Competency
Model
Competency
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Requirements for an Effective Competency-based Learning Process
• Based on business driven competency standards
• Tools to assess gaps between current and desired performance
• Relevant learning resources mapped to standards
• Role-based learning paths
• Personal learning plans
• Management and governance system
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A Competency-based Learning Process
Current Competencies
Competency Model
Ass
ess
me
nt
GapDevelopmentopportunities
Role-based Learning Paths
Formal and Informal Learning Actions
PersonalLearning Plan
Learning Management System
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Managing the Process
Current Competencies
Competency Model
Ass
ess
me
nt Gap
Developmentopportunities
PersonalLearning Plan
Role-based Learning Paths
Formal and InformalLearning Actions
Learning Management System
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Effectiveness Evaluation
• Are employees improving their skills and competencies?
• Are learning actions improving competencies?
• Are some competencies improving and others not?
• Are competencies improving business performance?
• What areas of the program can be improved?
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Global Knowledge and IT Source Project
Competency-based Curriculum
(learning actions)
Implementation/Communications
Plan
Success Measurement
•Driven by IT Source Competency Program• Formal and
informal •Role based learning
paths
• Implementation plan for CMP • Implementation
plan for learning strategy• Input to
communications plan
•Key performance Indicators (KPI’s)•ROI
Learning Vision and Strategy
•A new vision for learning•Learning Strategy
and architecture
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IT Source Learning Vision
IT Source supports a learning culture that encourages me to invest in myself. It is flexible, adaptive and connected to my career growth and value as a trusted partner.
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IT Source Learning Lifecycle
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IT Source Learning Lifecycle: Reflect
Assess Your Competencies
IdentifyOpportunities
Research Learning Options
Document Your Learning Plan
Compare current competencies to desired competencies in the My Development Tool.
Prioritizeopportunities for growth. Discuss with your Manager.
Research the formaland informal learning options available. Build them into your Learning Plan.
Create and manage your Learning Plan. Document and define how you will achieve your learning objectives.
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IT Source Learning Lifecycle: Grow
Plan to ApplyConfirm YourCommitment
Learn and Participate
Create your action plan.Discuss with your Manager what combination of learning and activities are right for you.
Obtain approvals. Plan and register for your learning activities.
Participate in a variety of learning activities, such as courses, mentoring, job shadowing, etc.
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IT Source Learning Lifecycle: Share
Make an Impact Learn Out Loud Refine Your Skills
Experiences build competencies. Apply your new skills. Record your experiences in your Learning Plan.
Share your learning. Teach and develop others. Deepen your knowledge. Learning is doing.
Gather honest feedback as you work. Develop furtherby continuing to reflect grow and share. Learning never ends.
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Tools and Supports1. IT Source Guide to Competencies 2. Proficiency Map
3. My Development Tool
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Guide to Competencies Name of Competency
Competency Definition
Proficiency Levels
Descriptions of
observable behaviours
B – Behavioural competency or T – Technical competency
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Proficiency Map
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My Development Tool
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Individual Learning Plan (ILP)
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Implementation ChangeManagement
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Key Performance Indicators
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Questions/Discussion
Tom Gram [email protected]
@tomgram1416-964-8688 (2633)
PerformanceXdesign.wordpress.com
Lawrence Stevenson [email protected]
@ljstoronto416- 327-1164