Competence AssuranceGuidelines for Building a

Successful Program

International Association P +1.713.292.1945 of Drilling Contractors F +1.713.292.1946 10370 Richmond Ave., Suite 760 www.iadc.org Houston, Texas 77042 P.O. Box 4287 Houston, Texas 77210

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Dear Competence Program Developer, This Competence AssuranceGuidelines for Building a Successful Programdocument provides valuable lessons learned from those who have gone before you in building a successful competence program. It recognizes that there is not a single way to accomplish this task, and no one size fits all approach. Additionally, any competence program must, of course, take into account not only the companys competitive niche, but also its values, culture, and goals. IADCs Workforce Development Committee comprises members who are experts in this area and was able to leverage their insights and expertise. Their overriding objective was to help industry colleagues to expedite the process of creating a company program that meets their needs and that helps develop and manage the competence of industry workers. We start at the beginning. What exactly is competence, and what are the misconceptions we have often faced about it? How is competence determined? What terminology is particular to this kind of program? What are the essential elements of a program? How do the programs vary? How do we match the type of program with our objectives? How are the different types of programs designed and built? What are the key roles within a program? This document offers essential guidelines for building a program from scratch, but the information can also be used to evaluate your existing program against industry-recommended guidelines, or to combine the best elements of multiple programs. The authors of these guidelines believe, as I do, that a future is possible in which every person, on every rig, is competent to successfully and consistently perform his or her job role. Work toward achieving this goal has taken place within the newly drawn boundaries of the industrys collaborative space. A safer work environment benefits us all, helping to sustain our societal license to operate as an industry, not just as individual companies. Recreating the wheel is not just undesirable, but unnecessary. However, working together, we can make it better. We hope you agree and, therefore, take advantage of this resource to improve the safety and effectiveness of your workers. Regards,

Stephen Colville President and CEO International Association of Drilling Contractors

International Association of Drilling Contractors

Competence AssuranceGuidelines for Building a Successful Program

Revision 0 22 April 2015 1

Table of Contents

1 Purpose and Scope .......................................................................................................................... 3 2 What is Competence? ..................................................................................................................... 3

2.1 Definitions ............................................................................................................................. 3 2.2 What Competence is Not (Misconceptions) .................................................................... 4

2.2.1 Competence versus Qualifications ................................................................... 4 2.2.2 Competence versus Training ............................................................................ 4 2.2.3 Competency Assessment versus Performance Appraisal/Evaluation ........ 5

2.3 Common Components of Competency ............................................................................ 5 3 What is a Competence Assurance Program? .............................................................................. 6

3.1 Benefits of a Competence Program ................................................................................. 6 3.2 Components of a Competence Program ......................................................................... 7

4 Commitment ...................................................................................................................................... 8 4.1 Commitment of Management ............................................................................................ 8 4.2 Commitment of Program Administrators .......................................................................... 9 4.3 Commitment of Other Stakeholders ................................................................................. 9

5 Competence Framework ................................................................................................................. 9 6 Defining Competencies ................................................................................................................. 10

6.1 Process for Defining Competencies ............................................................................... 10 6.2 Competence Mapping ....................................................................................................... 11

7 Assessing Competence ................................................................................................................. 12 7.1 Process for Assessing Competence .............................................................................. 12 7.2 Competence Rating System ............................................................................................ 13 7.3 Assessment Plan Communication .................................................................................. 14 7.4 Methods of Assessment ................................................................................................... 14 7.5 Assessment Tools and Supporting Evidence ............................................................... 15 7.6 Assessor and Verifiers ...................................................................................................... 15 7.7 Assessment Decision........................................................................................................ 16 7.8 Managing the Outcome .................................................................................................... 16

7.8.1 Providing Feedback .......................................................................................... 17 7.8.2 Employee Feedback ......................................................................................... 17 7.8.3 Appeal ................................................................................................................. 17

7.9 Closing Competency Gaps .............................................................................................. 18 8 Data and Information Management ............................................................................................. 18

8.1 Documented Information .................................................................................................. 18 8.2 Recordkeeping System .................................................................................................... 19 8.3 Reporting ............................................................................................................................ 19 8.4 Confidentiality Requirements & Human Resource Legal Interfaces ......................... 19

9 Quality Assurance .......................................................................................................................... 20 9.1 What is Quality Assurance? ............................................................................................. 20

International Association of Drilling Contractors Competence AssuranceGuidelines for Building a Successful Program

Revision 0 2 22 April 2015

9.2 Components of Quality Assurance ................................................................................. 20 9.3 Quality Assurance Audits ................................................................................................. 20

10 Validity and Reliability of Competency Assessments ............................................................... 21 10.1 Validity ................................................................................................................................. 21 10.2 Verification .......................................................................................................................... 21 10.3 Reliability ............................................................................................................................. 21

11 Implementation Plan ...................................................................................................................... 22 11.1 Purpose ............................................................................................................................... 22 11.2 Key Roles during Implementation ................................................................................... 22 11.3 Elements of an Implementation Plan .............................................................................. 22 11.4 Management of Change (MOC) ...................................................................................... 23

12 Training Strategy ............................................................................................................................ 24 13 Support Personnel .......................................................................................................................... 24 14 Demonstrating Competence to Third Parties ............................................................................. 29

14.1 Demonstr