compass priorities october 29 th, 2013 presenter names: mike learned, mark courtepatte engage |...
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Compass Priorities October 29th, 2013Presenter Names: Mike Learned, Mark Courtepatte
E N G A G E | A N T I C I PAT E | A C C E L E R AT E
Discussion Topics
Market Drivers
iWorks Enterprise Strategy
iWorks Enterprise Initiatives
Core Admin Initiatives
Market Drivers
Stress Points
Inefficient eco-systems and processes
Market and shareholder pressures
to lower their costs and improve their bottom
line
Best practice approach to manage continued certain change in regulatory and statutory requirements
Model, Monitor and Manage Risk –
Maximizing Access to Working Capital.
Need to improve overall customer service to retain customers
Differentiate themselves from the competition.
Multiple legacy platforms and IT dependencies
Long slow process to bring products to market
Speed to Market
Regulatory and Risk
Total Cost of Ownership
Customer Service
6
SunGard Insurance Growth targets
Risk Management Expansion
Product Modernization
International Development
Managed Services
Insurance Portal (Insurers, Producer, Policyholders, Sponsors)
Business Intelligence & Reporting
Workflow Orchestration Document Creation &
ManagementEnterprise Service Bus
(Integration Layer)Security & Auditing ETL
iWorks Insurance Platform
Enterprise Risk Management
Governance, Risk & Compliance
Product Dev. & Config
ClaimsHealth
Producer & Channel Mgmt.
CorePolicyAdmin
LifeAnnuityGroupUnder
-writingClaimsL/A/G Cash Mgmt.
GeneralLedger
(A/R, A/P)
Sales & Marketing
Actuarial & Risk
Modeling
InvestmentsCore
PolicyAdmin
Health
BillingBilling
ReinsuranceReinsurance
Rating
OnboardingCust & Prod
ProviderMgmt.
Enrollment
AutoAdjudicatio
n
Payments
Customer Service
ProducerIncentive
CapabilityModern / ComponentizedCommon User Experience UXRules and Common Calc EngineInsurance AnalyticsWorkflow and OrchestrationTechnology Agnostic
Target MarketNew Logo & ExistingGlobal MarketsLife, Annuity, Health, PensionsRetail and CorporateTiers 1 - 4
New Product Developmentcreate new targeted solutions that are
valuable, timely and innovative
Modernizationtransitioning legacy technology with
standardized modern componentized technology
Integration & Interoperability
connecting SunGard IP as well as customer upstream and downstream systems
Standardization engagement approach, development methodologies, best practices, tools
Insurance PaaS
iWorks Enterprise Insurance Model Office
iWorks Enterprise Showroomo driving the discussion o consistent user experienceo integration / analysiso modularo extensible
1010
Insurance Business Intelligence
o critical business perspectiveso integrated analysis & detail filteringo advanced trending / forecasting
Describing iWorks Enterpriseo visual UX and UIo user persona focuso solution specifico localized / regionalized
Product Investments - underway
Financials
iWE Financials
Compliance
iWE Financials Accounting
budget & forecasting
Sales
Navigator Illustrations
platform updates
prototype Prophet as
POS engine
(international)
Core
Accelerators
worksiteiCCPI
hosting
Risk
iDR data management
nested stochastic
GI libraries
Global ALS
64-bit Glean
Healthcare
Healthcare Accelerators
Formworks hosting /
BPO
12
Core Administration – Accelerators
pre-config – implementation ready
managed services hosting, testing, training, migration, integration
low barriers and cost to entry
update UX/UI through model office
target markets under consideration worksite individual annuities closed book EMEA, APAC and LATAM targets
iWE PaaS Framework
UI/UX
workflow / services
application integration
BI/analytics/data
globalization
hosting
platform refresh
Core
hosting
Core Administration – Projects Underway
14
very active worksite market opportunities
focus on helping insurers enter worksite market quickly
pre-configured products and processes (best practice) – quick start
hosted
simplified UX/UI
managed services
lease pricing model
reduce barriers to entry
conceptual design / business case
• COMPLETED
Staff
• COMPLETED
GTM plan
• Underway
Build
• Underway
Deliver
• Q1 2014
iWE PaaS Framework
UI/UX
workflow /services
application integration
BI/analytics/data
globalization
hosting
platform refresh
Core
hosting
Core Administration – Projects Underway
15
iCPPI provides steady income stream and planning for retirement
increased focus of market on annuities and guaranteed income
new market opportunity
hosting opportunity for Compass
coordinating with other SunGard verticals
new pricing and engagement with customers – large upside potential
international in scope
conceptual design / business case
• COMPLETED
Staff
• COMPLETED
GTM plan
• Underway
Build
• Underway
Deliver
• Q1 2014
iWE PaaS Framework
UI/UX
workflow
application integration
BI/analytics/data
globalization
hosting
platform refresh
Core
hosting
Core Administration – Projects Underway
16
alternative deployment option
hosting in Voorhees – current configuration in Hopkins – ability to roll out hosting blueprint to TC3, Harbour, etc.
combined with accelerators and pre configured environments to
lower barriers to entry
reduce up front costs and TCO
minimize delivery risks
build AMS around platform
conceptual design / business case
• COMPLETED
Staff
• COMPLETE
GTM plan
• Underway
Build
• Underway
Deliver
• Q4 2013
iWE PaaS Framework
UI/UX
workflow / services
application integration
BI/analytics/data
globalization
hosting
platform refresh
Core
Accelerators
worksiteiCCPI
Product Investments – In Planning / Vetting
Financials
iWE Financials
Performance
iWE Financials
Risk
investment daily recon
Distribution
Prophet Illustrations
POC(international)
Navigator Illustrations
roadmap
Core
Accelerators
Compass ASIA
Risk
cloud deployment
and elasticity
Healthcare
process integration roadmap
Formworks roadmap
17
Product Investments – Under Consideration
Financials
financial bundle
integration of risk (ALM)
Distribution
group & worksite
mobile multi browser
eApplication
eSignature
STP to core
common calc engine
Core
Accelerators• Poland
group• closed book• individual• annuities
moderniza-tion
roadmap
Risk
IFRS/SII
assumptions manager
collaboration manager
aggregation library (multi
line)
cluster library
Healthcare
process integration
workflow and process analytics
simulations
integration with
Sharepoint
central search
18
Core Administration – 2014 Projects
19
develop plan for long term technology modernization UI/UX service layer business rules transaction layer BI/analytics
migrate to iWorks Enterprise framework technologies
develop transition plan for existing COMPASS customers
conceptual design / business case
• Not started
Staff
• Not started
GTM plan
• Not started
Build
• Not started
Deliver
• TBD
iWE PaaS Framework
UI/UX
workflow / services
application integration
BI/analytics/data
globalization
hosting
Technology modernization
Core
accelerators
Insurance Portal (Insurers, Producer, Policyholders, Sponsors)
Business Intelligence & Reporting
Workflow Orchestration Document Creation &
ManagementEnterprise Service Bus
(Integration Layer)Security & Auditing ETL
iWorks Insurance Platform
Enterprise Risk Management
Governance, Risk & Compliance
Product Dev. & Config
ClaimsHealth
Producer & Channel Mgmt.
CorePolicyAdmin
LifeAnnuityGroupUnder
-writingClaimsL/A/G Cash Mgmt.
GeneralLedger
(A/R, A/P)
Sales & Marketing
Actuarial & Risk
Modeling
InvestmentsCorePolicyAdmin
Health
BillingBilling
Reinsurance
Rating
ProviderMgmt.
Enrollment
Payments
Customer Service
ProducerIncentive
iWorks EnterpriseCore Admin Modernization
CapabilityModern / ComponentizedCommon User Experience UXRules and Common Calc EngineInsurance AnalyticsWorkflow and OrchestrationTechnology Agnostic
Target MarketNew Logo & ExistingGlobal MarketsLife, Annuity, Health, PensionsRetail and CorporateTiers 1 - 4
Improve User Experience (UX)
modern, ubiquitous, device appropriate, localized, persona centric
Modularizereusable, rules based, modern
component architecture
Process Orchestrationbest practice workflow, automation, service
architecture (restful / SOA), process orchestration
Operational Business Intelligence
timely, accurate, contextual
iWorks Enterprise (iWE)Core Admin ModernizationObjectives
CapabilityModern / ComponentizedCommon User Experience UXRules and Common Calc EngineInsurance AnalyticsWorkflow and OrchestrationTechnology Agnostic
Target MarketNew Logo & ExistingGlobal MarketsLife, Annuity, Health, PensionsRetail and CorporateTiers 1 - 4
Enhance User Experience
» Intuitive user experience
» UX focus on high value / human
interactive / volume transactions
» Dashboards, analytics, alerts, messaging
» Device appropriate
» Integrated transaction, analytics and
workflow
» Extensible– core– regional– LOB– customer
iWorks Enterprise (iWE)Core Admin ModernizationObjectives
CapabilityModern / ComponentizedCommon User Experience UXRules and Common Calc EngineInsurance AnalyticsWorkflow and OrchestrationTechnology Agnostic
Target MarketNew Logo & ExistingGlobal MarketsLife, Annuity, Health, PensionsRetail and CorporateTiers 1 - 4
Enhance User Experience
Best Practice
» pre configured workflow
» best practice
» standardized approach
» focus on automation
» extensible
» integration layer –
other SunGard iWorks, partner and customer upstream and downstream systems
» registration and orchestration of services
iWorks Enterprise (iWE)Core Admin ModernizationObjectives
CapabilityModern / ComponentizedCommon User Experience UXRules and Common Calc EngineInsurance AnalyticsWorkflow and OrchestrationTechnology Agnostic
Target MarketNew Logo & ExistingGlobal MarketsLife, Annuity, Health, PensionsRetail and CorporateTiers 1 - 4
Enhance User Experience
Best Practice
Modularized & Reusable
» modern object oriented programming languages
» expose configurable rules
– UX, workflow,
– service orchestration and
– business logic execution
» highly reusable and modular
» Hardware and OS agnostic
iWorks Enterprise (iWE)Core Admin ModernizationObjectives
CapabilityModern / ComponentizedCommon User Experience UXRules and Common Calc EngineInsurance AnalyticsWorkflow and OrchestrationTechnology Agnostic
Target MarketNew Logo & ExistingGlobal MarketsLife, Annuity, Health, PensionsRetail and CorporateTiers 1 - 4
Enhance User Experience
Best Practice
Modularized & Reusable
Transactional and Analytical
» RDBMS transactional data environment
» metadata transparency
» tuned for high performance / volume
» separate OLAP data store supporting reporting and analytics
• ODS, datamarts, datacubes
» focus on Master Data Management best practice
• accuracy, audit, control
Core Administration - Products and InitiativesItem Components Industry
DriverStrategy Driver
Target Date
Underway
Accelerators• Worksite• iCPPI
Hosting
Phase 1
Core Admin
Q1 2014Q1 2014
Complete
In Planning / Vetting
Accelerators• Core Admin Asia
Assessment plan Q1 2014
Under Consideration
Accelerators• Poland Group• Closed Block• Individual • AnnuitiesModernization roadmap
AssessmentAssessmentAssessmentAssessment Roadmap
TBD
TBD
27
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