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www.zoho.com/crm 1
Compare Zoho CRM editions.
Starter Standard
Professional
Most Popular
Enterprise
Pricing (plus tax, as applicable)
3-user pack
Billed Annually ₹1,000 ₹1,500 ₹2,500 ₹3,000
Billed monthly ₹1,200 ₹1,800 ₹3,000 ₹3,500
More than 3 users
Billed Annually ₹500/user/month ₹720/user/month ₹1200/user/month ₹2100/user/month
Billed monthly ₹600/user ₹1080/user ₹1800/user ₹2700/user
Support
Basic P P P P
Classic P P P P
Premium Paid Paid Paid Paid
Enterprise (24 x 7 dedicated support.)
Paid (minimum 25 users)
Paid (minimum 25 users)
Paid (minimum 25 users)
Paid (minimum 25 users)
Sales Force Automation
Leads P P P P
Contacts P P P P
Accounts P P P P
Deals P P P P
Tasks, events, call log, and notes
P P P P
CRM views P P P P
Sales forecasting P P P P
BCC dropbox for email ‑ ‑ P P
Email insights ‑ P P P
Macros ‑ ‑ P P
www.zoho.com/crm 2
Starter Standard
Professional
Most Popular
Enterprise
Multiple currencies ‑ ‑ ‑ P
Contextual custom related lists
‑ ‑ ‑ P
SalesSignals ‑ ‑ P P
Advanced filters P P P P
Scoring rules ‑ 10 rules/module 20 rules/module 30 rules/module
Reminders P P P P
Email Association with Deals ‑ ‑ P P
Email parser ‑ ‑ ‑ P
Team Collaboration
Gamescope ‑ ‑ P P
Calendar P P P P
Calendar sync through CalDAV P P P P
Calendar Booking P P P P
Status updates P P P P
Direct messages P P P P
Attach files to feeds P P P P
Follow‑up rules P P P P
Groups for team collaboration
P P P P
Tagging ‑5 tags/record
20 tags/module10 tags/record
60 tags/module10 tags/record
100 tags/module
Social
Enrich data with Twitter profile P P P P
Enrich data with Facebook Profile
P P P P
Enrich data with Google+ P P P P
Social tab 1 Brand 1 Brand 1 Brand 2 Brands
Automated Lead Generation from social media
P P P P
Social interaction with leads/contacts
P P P P
Social Lite (An exclusive edition of Zoho Social comes bundled with Zoho CRM.)
P P P P
www.zoho.com/crm 3
Starter Standard
Professional
Most Popular
Enterprise
Marketing Automation
Email templates 25 100 Unlimited Unlimited
Email opt‑out P P P P
Website visitor tracking (Track up to 5k website visitors for free with Zoho SalesIQ. Track any number of visitors with Zoho SalesIQ’s paid plans.)
P P P P
Mass email 250 emails/day 250 emails/day 500 emails/day 1000 emails/day
Marketing campaigns P P P P
Auto‑responders ‑ ‑ ‑ 3 autoresponders
Zoho CRM for Google Ads ‑ ‑ P P
Artificial Intelligence (Zia)
Lead Conversion Prediction ‑ ‑ ‑ P
Deal Closure Prediction ‑ ‑ ‑ P
Data Enrichment ‑ ‑ ‑ Paid
Zia Voice (Supported in
English only.)‑ ‑ ‑ P
Zia Reminder ‑ ‑ ‑ P
Best time to contact ‑ ‑ ‑ P
Macro suggestion ‑ ‑ ‑ P
Zia Intelligence for Automation ‑ ‑ ‑ P
Customer Support
Cases ‑ ‑ P P
Solutions ‑ ‑ P P
Web‑to‑case form ‑ ‑ 10 forms/module 20 forms/module
Business hours P P P P
User Portal
Portals (First portal user type creation is free and upto 5k client users can be invited for free. Creation of more than one portal user type will include pricing.)
‑ ‑ ‑ P
Inventory Management
Products ‑ ‑ P P
www.zoho.com/crm 4
Starter Standard
Professional
Most Popular
Enterprise
Price books ‑ ‑ P P
Sales quotes ‑ ‑ P P
Sales orders ‑ ‑ P P
Invoices ‑ ‑ P P
Vendors ‑ ‑ P P
Purchase orders ‑ ‑ P P
Document Library
Folder sharing P P P P
Attach documents P P P P
File versioning P P P P
Reviews P P P P
Reports
Standard reports P P P P
Custom reports 25 100 Unlimited Unlimited
Schedule reports
5 schedulers/user
Maximum 100
schedulers/day.
20 schedulers/
user
Maximum 100
schedulers/day.
20 schedulers/
user
Maximum 100
schedulers/day.
20 schedulers/
user
Maximum 100
schedulers/day.
Analytics
Charts P P P P
KPI P P P P
Funnels ‑ ‑ ‑ P
Target Meter ‑ ‑ ‑ P
Comparator ‑ ‑ ‑ P
Anomaly Detectors(Powered by Zia)
‑ ‑ ‑ 10 trends
Standard dashboards P P P P
Custom dashboards 3 Dashboards 10 Dashboards Unlimited Unlimited
Web Forms
Web‑to‑lead form 2 forms/module 5 forms/module 10 forms/module 20 forms/module
www.zoho.com/crm 5
Starter Standard
Professional
Most Popular
Enterprise
Web‑to‑contact form 2 forms/module 5 forms/module 10 forms/module 20 forms/module
Web‑to‑case form ‑ ‑ P P
Notify owner P P P P
File Storage
Free storage/org 1 GB 1 GB 1 GB 1 GB
Free storage/user license 512 MB 512 MB 512 MB 1 GB
Additional storage ₹240/month/5 GB ₹240/month/5 GB ₹240/month/5 GB ₹240/month/5 GB
Data Administration
Data storage (all modules) 10,000 1,00,000 Unlimited Unlimited
Import data (per batch) 10,000 10,000 20,000 30,000
Export module data P P P P
Data backup 1 backup/month 2 backups/month 2 backups/month 2 backups/month
Additional data backup ₹600/request ₹600/request ₹600/request ₹600/request
De‑duplicate data ‑ ‑ P P
Import history Past 60 days Past 60 days Past 60 days Past 60 days
Security Administration
Profiles 3 5 15 25
Organizational hierarchy (Roles) 3 5 10 250
Field‑level security ‑ ‑ P P
Data sharing rules ‑ ‑ ‑ 15 rules/module
Groups ‑ 20 30 50
Record‑level sharing ‑ ‑ ‑ P
Data Encryption (EAR) ‑ ‑ ‑ P
Territory management ‑ ‑ ‑ 150 territories
Audit Logs P P P P
Allowed IPs P P P P
Product Customization
Page customization P P P P
www.zoho.com/crm 6
Starter Standard
Professional
Most Popular
Enterprise
Rename tabs P P P P
Custom fields 5 fields/module 10 fields/module
155 fields/module(Note: Activities
module
has only 140 fields)
310 fields/module(Note: Activities
module
has only 230 fields)
Custom links ‑ ‑ 10/module 10/module
Web tabs ‑ ‑ ‑ 25
Custom modules ‑ ‑ ‑ 50 modules
Custom buttons ‑ ‑ ‑ 50/module
Sandbox ‑ ‑ ‑ P
Page layouts ‑ ‑ ‑ 3/module
Canvas View ‑ ‑ ‑(3 views/module/org. with every user license)
Layout Rules ‑ ‑ ‑ 10/layout
Validation Rules ‑ ‑ 5 rules/layout 10 rules/layout
Subforms ‑ ‑ ‑ 2/module
Translations ‑ ‑ ‑ P
Reporting Hierarchy ‑ ‑ ‑ P
Multi‑select Lookup ‑ ‑ ‑ 2/module
Unique fields ‑ 2 fields/module 2 fields/module 2 fields/module
Custom list views 50/module 50/module Unlimited Unlimited
Tab groups ‑ 10 groups 10 groups 25 groups
Workflow Management
Workflow rules2 rules/module
2 conditions/rule6 rules/module
5 conditions/rule20 rules/module5 conditions/rule
50 rules/module10 conditions/rule
Email Notifications
5 emails/rule50 emails/
User License5000 emails/ Day
5 emails/rule100 emails/
User License5000 emails/ Day
5 emails/rule200 emails/ User License
5000 emails/ Day
5 emails/rule300 emails/
User License5000 emails/ Day
Task Action 5/action 5/action 5/action 5/action
Field update Action ‑ ‑ 3 updates/action 3 updates/action
www.zoho.com/crm 7
Starter Standard
Professional
Most Popular
Enterprise
Webhook Action ‑ ‑
1/action
10000 calls/day
or 100 calls/user
license/day.
Limit applicable
for the org. (which‑
ever is lower)
1/action
20000 calls/day
or 500 calls/user
license/day.Limit
applicable for the
org. (whichever is
lower)
Convert Action ‑ P P P
Functions using Deluge script ‑ ‑ ‑
1 Instant Action
and 5 Scheduled
Actions per Rule
Scheduled actions ‑ ‑ ‑ 5/workflow rule
Workflow Usage ‑ ‑ ‑ P
Approval process ‑ ‑ ‑ P
Assignment rules ‑ ‑20 rules
&20 rule entries
20 rules&
50 rule entries
Schedules ‑ ‑ ‑ P
Case escalation rules ‑ ‑ ‑ P
Process Management
Active Blueprints per organization (Inclusive of default Blueprints)
‑ ‑ 3 20
Common Transition per Blueprint
‑ ‑ 2 5
Transition per Blueprint ‑ ‑ 10 100
Field count during Transition ‑ ‑ 4 10
Add-ons & Integrations *
CRM Marketplace(Extensions for Zoho CRM)
‑ P P P
Zoho PhoneBridgefor Call Centers
P P P P
Integration with Zoho Motivator
P P P P
Integration with Zoho Campaigns
P P P P
Integration with Zoho Analytics
P P P P
Integration with Zoho Projects
P P P P
www.zoho.com/crm 8
Starter Standard
Professional
Most Popular
Enterprise
Integration with Zoho SalesIQ P P P P
Integration with Zoho Desk P P P P
Integration with Zoho Cliq P P P P
Zoho Survey Integration (Survey campaigns can only be created in Enterprise edition and above)
P P P P
Zoho Webinar Integration ‑ ‑ ‑ P
Integration with Zoho Social P P P P
Integration with Zoho Forms P P P P
Zoho Mail Add‑on ‑ ‑ P P
Zoho Writer Add‑on ‑ ‑ P P
Zoho Finance Suite Integration (Includes Zoho Books, Zoho Invoice, Zoho Expense, Zoho Inventory and Zoho Subscriptions.)
‑ ‑ P P
Plug‑in for Microsoft Outlook ‑ ‑ P P
Plug‑in for Microsoft Office ‑ ‑ P P
Integration with Zoho Creator ‑ ‑ ‑ P
Slack Integration P P P P
Zoho SalesInbox ‑ ‑ ‑ P
Catalyst
Mobile Apps ‑ ‑ ‑ P
Mobile Device Management ‑ ‑ ‑ P
Web Apps ‑ ‑ ‑ P
Integration with Google Apps
Zoho CRM contextual gadget for Gmail
P P P P
Export events to Google Calendar
P P P P
Export to Google Tasks P P P P
Zoho CRM web forms forGoogle Sites
1/module 1/module 10/module 20/module
Synchronize Google Calendar P P P P
Synchronize Google Contact P P P P
www.zoho.com/crm 9
Starter Standard
Professional
Most Popular
Enterprise
Developer Tools
Mobile SDK ‑ ‑ ‑ P
Widgets ‑ ‑ ‑ P
Connections ‑ ‑ ‑ P
APIs * *100000 credits/
day/org
100000 credits/
day/org
200000 credits/
day/org
500000 credits/
day/org
* * API limits vary based upon user license purchased. Please visit here to know more.
* Integrations with third‑party vendors and products within the Zoho family often require paid licenses from both Zoho CRM and the integrated software.
Mobile features on every plan.
• Add voice notes
• Check‑in
• View customer location in Google Maps
• Collaborate using feeds
• Attach files from Zoho Docs
• Access customer emails
• Locate prospects anywhere across the globe
• Manage inventory
• Work offline
• Log phone calls
www.zoho.com/crm 10
Last updated on: April 08, 2019
The information contained in this document represents the current views of Zoho CRM as of the date of the publication. Zoho CRM cannot guarantee the accuracy of any information presented after the date of the publication. This document is for information only. Zoho CRM makes no warranties expressed or implied in this
document. The names and logos for Zoho are trademarks of Zoho Corp.
© 2019, Zoho Corporation Pvt. Ltd. All rights reserved.
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Zoho CRM is a cloud-based software for managing your
customer relationship in a better way. It helps streamline
your organization-wide sales, marketing, customer support,
and inventory management functions in a single system. We
are light on your pocket and the features and integrations
we give you are unmatched.
www.zoho.com/crm