compaq presario x6000 hp compaq nx9600

Maintenance and Service GuideCompaq Presario X6000 Notebook PCHP Compaq nx9600 Notebook PC

Document Part Number: 379178-001

January 2005

This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts; troubleshooting notebook problems; and performing notebook disassembly procedures.

Copyright 2005 Hewlett-Packard Development Company, L.P.

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service GuideCompaq Presario X6000 Notebook PCHP Compaq nx9600 Notebook PCFirst Edition January 2005Document Part Number: 379178-001

Maintenance and Service

Contents

1 Product

1.1 Featur1.2 Resett1.3 Power1.4 Extern1.5 Design

2 Trouble

2.1 Comp2.2 Troub

3 Illustrat

3.1 Serial 3.2 Noteb3.3 Misce3.4 Mass 3.5 Misce3.6 Seque

4 Remova

4.1 Tools 4.2 Servic4.3 Preven4.4 Preven4.5 Packa4.6 Works4.7 Groun Guide iii

Description

es . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12ing the Notebook . . . . . . . . . . . . . . . . . . . . . . . 14 Management. . . . . . . . . . . . . . . . . . . . . . . . . . 14al Components . . . . . . . . . . . . . . . . . . . . . . . . 15 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 118

shooting

uter Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21leshooting Flowcharts . . . . . . . . . . . . . . . . . . . 25

ed Parts Catalog

Number Location . . . . . . . . . . . . . . . . . . . . . . 31ook Major Components . . . . . . . . . . . . . . . . . . 32llaneous Plastics Kit . . . . . . . . . . . . . . . . . . . 310Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 311llaneous (Not Illustrated). . . . . . . . . . . . . . . . 313ntial Part Number Listing . . . . . . . . . . . . . . . 316

l and Replacement Preliminaries

Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41e Considerations . . . . . . . . . . . . . . . . . . . . . . . 42ting Damage to Removable Drives . . . . . . . . 43ting Electrostatic Damage . . . . . . . . . . . . . . . 44

ging and Transporting Precautions . . . . . . . . . 45tation Precautions . . . . . . . . . . . . . . . . . . . . . . 46ding Equipment and Methods . . . . . . . . . . . . . 47

iv

Contents

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 525.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 535.3 Preparing the Notebook for Disassembly . . . . . . . . . 555.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5105.5 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5115.6 Memo5.7 Mini P5.8 Switch5.9 LED B5.10 Keyb5.11 Disp5.12 Top 5.13 Fron5.14 Audi5.15 Blue5.16 Syste5.17 Digit5.18 Spea5.19 Base5.20 Mod5.21 Heat5.22 Proce

6 Specific

A Connect

B Power C

C Screw L

IndexMaintenance and Service Guide

ry Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 513CI Communications Card. . . . . . . . . . . . . . . 516 Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 518oard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 521oard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 522

lay Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 526Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 530t Panel LED Board. . . . . . . . . . . . . . . . . . . . . 535o/USB Board . . . . . . . . . . . . . . . . . . . . . . . . . 537tooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . 539m Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 541al Drive Board. . . . . . . . . . . . . . . . . . . . . . . . 551kers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 553 Enclosure Fans . . . . . . . . . . . . . . . . . . . . . . . 556em Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 558 Sink Module . . . . . . . . . . . . . . . . . . . . . . . . . 560ssor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 562

ations

or Pin Assignments

ord Set Requirements

isting


1Product Description

The Compaq PHP Compaq nxIntel Mobile support.

Compaq PresaNotebook PC Guide 11

resario X6000 Notebook PC 1 and 9600 Notebook PC 2 offer advanced modularity, Pentium 4 processors, and extensive multimedia

rio X6000 Notebook PC and HP Compaq nx9600

12

Product Description

1.1 Features The following processors are available, varying by

notebook model: Intel Pentium 4 560 (3.6-GHz) with 800-MHz FSB with

HT Technology Intel Pe

HT Tec Intel Pe

HT Tec Intel Pe

HT Tec Intel Pe

HT Tec The follow

notebook m 17.0-in

Brightv 17.0-in

TFT di 17.0-in

over 16 100-, 80-,

notebook m 256-MB D

MHz, expa Microsoft

Profession Full-size W TouchPad

scroll regiooperation

Integrated network (L(Compaq PMaintenance and Service Guide

ntium 4 550 (3.4-GHz) with 800-MHz FSB with hnologyntium 4 540 (3.2-GHz) with 800-MHz FSB with hnologyntium 4 530 (3.0-GHz) with 800-MHz FSB with hnology (Compaq Presario X6000 models only)ntium 4 520 (2.8-GHz) with 800-MHz FSB with hnology (Compaq Presario X6000 models only)ing displays are available, varying by odel:

ch WSXGA+WVA (1680 1050) with iew TFT display with over 16.7 million colorsch WXGA+WVA (1440 900) with Brightview splay with over 16.7 million colorsch WXGA+WVA (1440 900) TFT display with .7 million colors60-, or 40-GB high-capacity hard drive, varying by

odelDR-2 synchronous DRAM (SDRAM) at 400 ndable to 2.0 GB Windows XP Home Edition or Windows XP

al, varying by notebook modelindows keyboard with full-size numeric keypad

pointing device, including a dedicated vertical n and a button that enables/disables TouchPad

10 Base-T/100 Base-TX Ethernet local area AN) network interface card (NIC) with RJ-45 jack resario X6000 models only)

Product Description


Integrated Gigabit Ethernet (10/100/1000) LAN NIC with RJ-45 jack (HP Compaq nx9600 models only)

Integrated high-speed 56K modem with RJ-11 jack Integrated wireless support for Mini PCI IEEE 802.11a/b

(Compaq Presario X6000 models) and 802.11a/b/g (HP Compaq nx9600 models) WLAN devices

Support fo32-bit (Car

External 1cord, varyi

12-cell Li- Stereo spe

down butto Support fo

8X Ma 24X M

Connector Externa Univers RJ-11 ( RJ-45 ( Audio- Audio- Power IEEE 1 S-Video Expans Memor

only) Digital Digital Express Guide 13

r one Type II PC Card slot, with support for both dBus) and 16-bit PC Cards

80- and 135-watt AC adapter with 3-wire power ng by notebook modelIon battery packakers with volume up, volume mute, and volume nsr the following optical drives:x DVDRW/R and CD-RW Combo Driveax DVD/CD-RW Combo Drives:l monitoral Serial Bus (USB) v. 2.0 (four ports)modem)network)out (headphone)in (microphone)

394 (select models only)-out (select models only)

ion port 2y Reader slot (Compaq Presario X6000 models

Media Slot (HP Compaq nx9600 models only)drive bayCard

14

Product Description

1.2 Resetting the NotebookIf the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS:

1. Prepare the notebook for disassembly (refer to Section 5.3, Preparinginformatio

2. Remove thSection 5.1removing a

3. Wait appro4. Replace th5. Connect A

battery pac6. Turn on th

All passwords

1.3 Power MThe notebook extend battery notebook supp Standby Hibernatio Setting cus Hotkeys fo Battery cal Lid switch Power/stan Advanced

compliancMaintenance and Service Guide

the Notebook for Disassembly, for more n).e real time clock (RTC) battery (refer to6, System Board, for more information on nd replacing the RTC battery).ximately 5 minutes.e RTC battery and reassemble the notebook.C power to the notebook. Do not reinsert any ks at this time.e notebook.and all CMOS settings have been cleared.

anagementcomes with power management features that operating time and conserve power. The orts the following power management features:

ntomization by the userr setting the level of performanceibration standby/resumedby buttonConfiguration and Power Management (ACPM) e

Product Description


1.4 External ComponentsThe external components on the front of the notebook are shown below and described in Table 1-1.

Front Compone

Item Component1 Stereo speake2 Display release

3 Wireless light

4 Power/standby

5 Drive activity li

6 Battery light Guide 15

nts

Table 1-1Front Components

Functionrs (2) Produce stereo sound. latch Opens the notebook.

On: An integrated wireless device has been enabled.

light On: Notebook is turned on. Blinking: Notebook is in standby. Off: Notebook is off.

ght On: A drive on the notebook is being accessed.

On: Battery pack is charging. Blinking: Battery pack has reached a

low-battery condition.

16

Product Description

The external components on the right side notebook are shown below and described in Table 1-2.

Right-Side Com

Item Component1 Memory Read

(Compaq PresX6000 only)Digital Media S(HP Compaq nonly)

2 ExpressCard sMaintenance and Service Guide

ponents

Table 1-2Right-Side Components

Functioner ario

lotx9600

Supports the following optional digital media cards: Secure Digital (SD) Memory Card, Secure Digital Input/Output (SD I/O) Card, Memory Stick, Memory Stick Pro, MultiMediaCard, xD-Picture Card, and SmartMedia Card.

lot Supports an optional ExpressCard.

Product Description


3 PC Card eject button Ejects an optional PC Card from the

4 PC Card slot

5 Digital drive ba6 Digital drive ej

button

7 1394 port

8 USB ports (2)

9 RJ-11 (modem10 RJ-45 (networ11 Expansion por

Table 1-2Right-Side Components (Continued)

Item Component Function Guide 17

PC Card slot.Supports an optional Type I or Type II 32-bit (CardBus) or 16-bit PC Card.Also serves as a storage location for the optional remote control.

y Supports an optional USB digital drive.ect Ejects an optional USB digital drive from the

digital drive bay.Connects an optional 1394 device such as a scanner, digital camera, or digital camcorder.

Connect an optional 1.1- or 2.0-compliant USB device.

) jack Connects the modem cable.k) jack Connects an optional network cable.t 2 Connects to an optional notebook

expansion product.

18

Product Description

The external components on the left side of the notebook are shown below and described in Table 1-3.

Left-Side Comp

Item Component1 Exhaust vent

2 USB port

3 Audio-in (microphone) ja

4 Audio-out (headphone) ja

5 Optical driveMaintenance and Service Guide

onents

Table 1-3Left-Side Components

FunctionProvides airflow to cool internal components.

To prevent overheating, do not obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow.

Connects an optional 1.1- or 2.0-compliant USB device.

ckConnects an optional monaural microphone.

ck (2)Connect optional headphones or powered stereo speakers. Also connects the audio function of an audio/video device such as a television or VCR.Supports an optical disc. The type of optical drive, such as a combination CD-ROM/DVD-ROM, varies by model.

Product Description


The external components on the rear panel of the notebook are shown below and described in Table 1-4.

Rear Panel Com

RItem Component1 Power connec

2 USB port

3 S-Video-out ja

4 External monit

5 Exhaust vent

6 Security cable Guide 19

ponents

Table 1-4ear Panel Components

Functiontor Connects an AC adapter.

Connects an optional 1.1- or 2.0-compliant USB device.

ck Connects an optional S-Video device, such as a television, VCR, camcorder, projector, or video capture card.

or port Connects an optional VGA external monitor or projector.Provides airflow to cool internal components.


slot Attaches an optional security cable to the notebook.

110

Product Description

The standard keyboard components of the notebook are shown below and described in Table 1-5.

Standard KeybMaintenance and Service Guide

oard Components

Product Description


Table 1-5Standard Keyboard Components

Item Component Function1 caps lock key Enables caps lock and turns on the caps

2 f1 to f12 keys (1

3 num lock key

4 Keypad keys (1

5 Arrow keys

6 Windows applications ke

7 Windows logo

8 fn key Guide 111

lock light.2) Perform system and application tasks.

When combined with the fn key, several keys and buttons perform additional tasks as hotkeys.

Enables numeric lock, turns on the embedded numeric keypad, and turns on the num lock light.

5) In Windows, can be used like the keys on an external numeric keypad.

Moves the cursor around the screen.

yIn Windows, displays a shortcut menu for items beneath the pointer.

key In Windows, displays the Windows Start menu.Combines with other keys to perform system tasks. For example, pressing fn+f7 decreases screen brightness.

112

Product Description

The upper components of the keyboard are shown below and described in Tables 1-6 and 1-7.

Upper Keyboar

UpItem Component1 Exhaust vents

2 Caps lock lightMaintenance and Service Guide

d Components

Table 1-6per Keyboard Components

FunctionProvide airflow to cool internal components.


On: caps lock is on.

Product Description


3 Num lock light On: num lock or the numeric keypad is on.4 Power/standby

5 Volume down b

6 Volume mute b

7 Volume up but

8 Wireless butto

9 Display lid swit

Table 1-6Upper Keyboard Components (Continued)


button When the notebook is: Off, press to turn on the notebook. On, briefly press to initiate standby. In standby, briefly press to resume from

standby. In hibernation, briefly press to restore

from hibernation.

If the system has stopped responding and Microsoft Windows shutdown procedures cannot be used, press and hold the power/standby button for at least 4 seconds to turn off the notebook.

utton Decreases system volume.

utton Mutes or restores system volume.

ton Increases system volume.

n Turns the wireless network device on and off (select models only).

ch If the notebook is closed while on, turns off the display.

If the notebook is opened while in standby, turns on the notebook (resumes from standby).

114

Product Description

The notebook top components are show below and described in Table 1-7.

Notebook Top Maintenance and Service Guide

Components

Product Description


Table 1-7Notebook Top Components

Item Component Function1 TouchPad light On: TouchPad is enabled.2 TouchPad

3 TouchPad left/scroll zone

4 Left and right Tbuttons (2)

5 Memory Read

6 TouchPad up/dscroll zone

7 TouchPad butt Guide 115

Moves the pointer and selects or activates items on the screen.

right Scrolls left or right.

ouchPad Function like the left and right buttons on an external mouse.

er light On: an SD Memory Card, SD I/O Card, Memory Stick, Memory Stick Pro, MultiMediaCard, xD-Picture Card, and SmartMedia inserted in the Memory Reader is being accessed.

own Scrolls up or down.

on Enables/disables the TouchPad.

116

Product Description

The external components on the bottom of the notebook are shown below and described in Table 1-8.

Bottom Compo

Item Component1 Exhaust vents Maintenance and Service Guide

nents

Table 1-8Bottom Components

Function(4) Provide airflow to cool internal

components.


Product Description


2 Fans (2) Provide airflow to cool internal

3 Memory moducompartment

4 Label areas (2

5 Battery pack re

6 Battery bay

7 Hard drive bayMini PCI comp

Table 1-8Bottom Components (Continued)


components.

To prevent overheating, do not obstruct fans. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow.

le Contains two memory slots that support replaceable memory modules. The number of preinstalled memory modules varies by notebook model.

) Contains the notebook serial number and other applicable regulatory labels.

lease latch Releases a battery pack from the battery bay.

Holds a battery pack.

artmentHolds the internal hard drive.Holds an optional wireless LAN device.

To prevent an unresponsive system and the display of a warning message, install only a Mini PCI device authorized for use in your notebook by the governmental agency that regulates wireless devices in your country. If you install a device and then receive a warning message, remove the device to restore notebook functionality. Then contact Customer Care.

118

Product Description

1.5 Design OverviewThis section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, Illustrated Parts Catalog, to identify replacement parts, and Chapter 5, Removal and Replacement Procedures, for disassembly steps.The system bo Memory m Mini PCI c Hard drive Display Keyboard Audio Intel Penti PC Card

CAUTION: To p(3-inch) clearanc

The notebook controlled by aon automaticalconditions are power consumconfigurationsExhaust air is dthe left side ofMaintenance and Service Guide

ard provides the following device connections:oduleommunications devices

and TouchPad

um 4 processors

roperly ventilate the notebook, allow at least a 7.6-cm e on the left and right sides of the notebook.

uses an electric fan for ventilation. The fan is temperature sensor and is designed to be turned ly when high temperature conditions exist. These affected by high external temperatures, system ption, power management/battery conservation , battery fast charging, and software applications. isplaced through the ventilation grill located on

the notebook.


2Troubleshooting

WARNING: Othis equipment. Ato allow only subcomplexity of theto make repairs awiring board. Imindication of commodification may

2.1 ComputComputer Setuthat can be useor will not loadavailable in W

Using Comput

Information anthe Main, Secu

1. Turn on orF10 = ROMthe lower-l To chan

to navig To view To retu Guide 21

nly authorized technicians trained by HP should repair ll troubleshooting and repair procedures are detailed assembly-/module-level repair. Because of the individual boards and subassemblies, do not attempt t the component level or modifications to any printed

proper repairs can create a safety hazard. Any ponent replacement or printed wiring board void any warranty or exchange allowances.

er Setupp is a system information and customization utility d even when your operating system is not working . This utility includes settings that are not

indows.

er Setup

d settings in Computer Setup are accessed from rity, Advanced, or Tools menus: restart the notebook. Press f10 while the

-Based Setup message is displayed in eft corner of the screen.ge the language, use the cursor control keys ate to the Advanced menu. navigation information, press f1.

rn to the Computer Setup menu, press esc.

22

Troubleshooting

2. Select the Main, Security, Advanced, or Tools menu.3. To close Computer Setup and restart the notebook: Select Exit > Exit Saving Changes, and then press enter. or

Select Exit > Exit Discarding Changes, and then press en

or

Select E4. When you

Selecting from

SelectSystem InformationMaintenance and Service Guide

ter.

xit > Load Setup Defaults, and then press enter. are prompted to confirm your action, press f10.

the Main Menu

Table 2-1Main Menu

To Do This

Change the system time and system date. View identification information about the

notebook. View specification information about the

processor, memory and cache size, and system ROM.

Troubleshooting


Selecting from the Security Menu

Table 2-2Security Menu

SelectAdministrator Password

Power-on Password

DriveLock Passwords

Password Options(Password options can be selected only when a power-on password has been set.)

Device Security

*Not applicable to Super Guide 23

To Do This

Enter, change, or delete an Administrator password.

Enter, change, or delete a power-on password.Enable/disable DriveLock; change a DriveLock user or master password.

DriveLock Settings are accessible only when you enter Computer Setup by turning on (not restarting) the notebook.

Enable/disable: QuickLock QuickLock on standby QuickBlank

To enable QuickLock on standby or QuickBlank, you must first enable QuickLock.

Enable/disable: Diskette drive startup* CD-ROM or diskette startup

Settings for a DVD-ROM can be entered in the CD-ROM field.Disk LS-120 drives.

24

Troubleshooting

Selecting from the Advanced Menu

Selecting from

Table 2-3Advanced Menu

SelectLanguageBoot Order

Accessibility Options

Video Memory

Select

Hard Drive Self TestMaintenance and Service Guide

the Tools Menu

To Do This

Change the Computer Setup language.Enable/disable MultiBoot, which sets a startup sequence that can include most bootable devices and media in the system.

Allows electronic and information technology to be accessible to people with varying ranges of abilities.

Displays the amount of video memory available on the notebook.

Table 2-4Tools Menu

To Do This

Run a quick comprehensive self test on hard drives in the system that support the test features.

Troubleshooting


2.2 Troubleshooting Flowcharts

Table 2-5Troubleshooting Flowcharts Overview

Flowchart Descriptio

2.1 Flowchart

2.2 Flowchart

2.3 Flowchart

2.4 Flowchart

2.5 Flowchart

2.6 Flowchart

2.7 Flowchart

2.8 Flowchart

2.9 Flowchart

2.10 Flowchart

2.11 Flowchart

2.12 Flowchart

2.13 Flowchart Guide 25

n

2.1Initial Troubleshooting 2.2No Power, Part 1

2.3No Power, Part 2

2.4No Power, Part 3

2.5No Power, Part 4

2.6No Video, Part 1

2.7No Video, Part 2

2.8Nonfunctioning Expansion Base (if applicable) 2.9No Operating System (OS) Loading 2.10No OS Loading, Hard Drive, Part 1 2.11No OS Loading, Hard Drive, Part 2 2.12No OS Loading, Hard Drive, Part 3 2.13No OS Loading, Diskette Drive

26

Troubleshooting

Flowchart Description

2.14 Flowchart 2.14No OS Loading, Optical Drive2.15 Flowchart

2.16 Flowchart

2.17 Flowchart

2.18 Flowchart

2.19 Flowchart

2.20 Flowchart

Table 2-5Troubleshooting Flowcharts Overview (Continued)Maintenance and Service Guide

2.15No Audio, Part 1

2.16No Audio, Part 2

2.17Nonfunctioning Device 2.18Nonfunctioning Keyboard 2.19Nonfunctioning Pointing Device 2.20No Network/Modem Connection

Troubleshooting


Flowchart 2.1Initial Troubleshooting

Begintroubleshooting.

Is therepower?

Is the OSloading?

Is there video?(no boot)

Is theresound?

Beeps,LEDs, or error

messages?

2

2

Y

Y

Y

Y

Y

N

N

N

N

N

2.9

2. Guide 27

Go toFlowchart 2.20No

Network/Modem

Connectingto networkor modem?

Keyboard/pointing device

working?

Go toFlowchart

2.17Nonfunctioning Device.

Go toFlowchart

.2No Power, Part 1.

Go toFlowchart

.6No Video, Part 1.

All drivesworking?

Y

Y

Y

End

N

N

N

Go toFlowchart

No Operating System (OS)

Loading.

Go toFlowchart

15No Audio, Part 1.

Go toFlowchart

2.18Nonfunctioning Keyboard or Flowchart

2.19Nonfunctioning Pointing Device.

CheckLED board,

speakerconnections.

28

Troubleshooting

Flowchart 2.2No Power, Part 1

1. Reseat the power cables expansion base and at th

2. Ensure the AC power sou3. Ensure that the power st

Done

Remove fromexpansion base(if applicable).

Power upon battery

power?

Power upon AC

power?

Power up in docking device?

i

N

Y

Y

N

N

Y

Y

No power (power LED

is off).Maintenance and Service Guide

in the e AC outlet.rce is active.

rip is working.

Power upon battery

power?

Power upn expansion

base?

Done

Reset power.*

Reset power.*

Power upon AC

power?

N

N

Y

Y

N

1. On select models, there is a separate reset button.

2. On select models, the notebook can be reset using the standby switch and either the lid switch or the main power switch.

*NOTES

Go toFlowchart

2.4No Power, Part 3.

Go toFlowchart


Go toFlowchart

2.8Nonfunctioning Expansion Base (if

applicable).

Troubleshooting



Continued fromFlowchart


Visually check fordebris in batterysocket and clean

if necessary.

N

Y

Power on?

Check battery byrecharging it,moving it to

another notebook,or replacing it.

Power on?

Done

Y

N

Y Guide 29

Done

Replacepower supply(if applicable).

Power on?

Done

NGo to

Flowchart 2.4No Power,

Part 3.

210

Troubleshooting




Reseat AC adapterin notebook andat power source.

Power on?

Power on?

Plug directlyinto AC outlet.

Power LEDon?

Power outletactive?

Replacepower cord.

Y

N

Y

Y

Y

N

N

NMaintenance and Service Guide

Internal orexternal AC

adapter?

Done

Done

DoneDone

Power on?

Try differentoutlet.

Replace externalAC adapter.

Y

N

External

InternalGo to

Flowchart 2.5No Power,

Part 4.

Troubleshooting



Y

N



Opennotebook.

Loose ordamaged

parts?

Y

Closenotebook and

retest.

Power on?

Done

N Guide 211

Reseat loosecomponents and

boards and replace damaged

items.

Replace the following items (if applicable). Check notebook operation after each replacement:1. Internal DC-DC converter*2. Internal AC adapter3. Processor board*4. System board*

*NOTE: Replace these items as a set to prevent shorting out among components.

212

Troubleshooting

Flowchart 2.6No Video, Part 1

Stand-aloneor expansion

base?

No video.

Repl1.2.3.

Internal orexternal

display*?

Expansion base

Internal

Stand-alone

External

Adjustbrightness.

Video OK?

Y

Video OK?

Done

N

Check for bentpins on cable.

Y

N

2Maintenance and Service Guide

A

N

ace the following one at a time. Test after each replacement. Cable between notebook and notebook display (if applicable) Display System board

Adjustbrightness. Video OK? Done

Done

Press lidswitch to ensure

operation.

Video OK? Done

Y

N

Done

Tryanotherdisplay.

Internal andexternal

video OK?

Replacesystemboard.

Y

N

*NOTE: To change from internal to external display, use the hotkey combination.

Y

Go toFlowchart

.7No Video, Part 2.

Troubleshooting


Flowchart 2.7No Video, Part 2

Y

N


2.6No Video, Part 1.

Adjust externalmonitor display.

Video OK?

Adjustdisplay

brightness.

Video OK?

Check that notebook is prseated in expansion basbent pins on cable, and

monitor connection

Y

N

Remove notebook from

expansion base, if connected. Guide 213

Done

Video OK?

Done

Done

operlye, for for.

Go to A inFlowchart

2.6No Video, Part 1.

Check brightnessof externalmonitor.

Try anotherexternalmonitor.

Internaland externalvideo OK?

Go toFlowchart

2.8Nonfunctioning Expansion Base (if

applicable).

Y

Y

N

N

214

Troubleshooting

Flowchart 2.8Nonfunctioning Expansion Base(if applicable)

Y

N

Reseat power cord in expansion

base andpower outlet.

Check voltagesetting on

expansion base.

Reset monitorcable connector atexpansion base.

Expansion base

operating?

Remove notebook, reseatall internal parts,and replace any

damaged items inexpansion base.

Nonfunctioningexpansion base.Maintenance and Service Guide

N

Replace the following expansion base components one at a time. Check notebook operation after each replacement.1. Power supply2. I/O board3. Backplane board4. Switch box5. Expansion base motor mechanism

Reinstallnotebook into

expansion base.

Expansion base

operating?

Done

Done

Y

Troubleshooting


Flowchart 2.9No Operating System (OS) Loading

Reseat powercord in expansion

base andpower outlet.

No OSloading.*

*NOTE: Before always check caand drives for b

N

go Guide 215

No OS loading from hard drive,go to Flowchart 2.10No OS Loading,

Hard Drive, Part 1.

beginning troubleshooting, ble connections, cable ends, ent or damaged pins.

No OS loading from diskette drive,go to Flowchart 2.13No OS Loading,

Diskette Drive.

o OS loading from CD- or DVD-ROM drive,go to Flowchart 2.14No OS Loading,

Optical Drive.

No OS loading from network, to Flowchart 2.20No Network/Modem

Connection.

216

Troubleshooting

Flowchart 2.10No OS Loading, Hard Drive, Part 1

Done

OS notloading fromhard drive.

Nonsystemdisk

message?

Reseatexternal

hard drive.

OS loading?

BootfromCD?

Bootfrom

hard drive?

Y

Y

Y

Y

N

N

N

N

Check the Setuputility for correct

boot order.Maintenance and Service Guide

Go toFlowchart


Y

N

Go toFlowchart

2.11No OS Loading,

Hard Drive, Part 2.

Done

Go toFlowchart

2.13No OS Loading,

Diskette Drive.

Bootfrom

diskette?

Change bootpriority throughthe Setup utility

and reboot.

Bootfrom

hard drive?

Y

N

Troubleshooting




2.10No OS Loading,

Hard Drive, Part 1.Reseat

CD ordiskette in

drive?

1. Reha

2. Resys

Fl2.13

LoDiske

Bootfrom diskette

drive?

Removediskette and

reboot.

Y

N

Bootfrom

hard drive?

Y

N

Y

N

Hard drive accessible?

Y

N

Go toFlowchart

2.12No OS Loading,

Hard Drive, Part 3. Guide 217

Load OS using Operating

System Disc (if applicable).

hard drive.

Done

place rd drive.place tem board.

Go toowchart No OS ading, tte Drive.

Format hard driveand bring toa bootablec:\ prompt.

Create partition, and then format

hard drive to bootable

c:\ prompt.

Hard driveaccessible? Done

Run FDISK.

Y

N

Hard drivepartitioned?

Hard driveformatted?

Y

N

Y

N

Notebookbooted?

Done

Y

NGo to

Flowchart 2.12No OS

Loading, Hard Drive, Part 3.

218

Troubleshooting


Y

Systemfiles on hard

drive?


2.11No OS Loading,

Hard Drive, Part 2.

C

N

Viruson

hard drive?

Y

N

Run SCANDISK and check forbad sectors.

Can badsectors

be fixed?

Y

N

Y

Fix badsectors.Maintenance and Service Guide

lean virus. Done

Install OSand reboot.

OSloading fromhard drive?

Y

NY

N

Diagnosticson diskette?

Replacehard drive.

Run diagnosticsand follow

recommendations.

Replacehard drive.

N

Boot fromhard drive?

Replacehard drive.

Done

Troubleshooting


Flowchart 2.13No OS Loading, Diskette Drive

Done

Y

N

Reseatdiskette drive.

OS not loadingfrom

diskette drive.

Y

Y

Y

Y

N

N

N

N

OSloading?

Nonsystemdisk message?

Bootfrom another

device?

Is diskettedrive boot

order correct?

Change bootpriority using

the Setup utility.

2.1

Diskettedrive enabledin the Setup

utility?

2.17

no Guide 219

Done

Y

Y

Y

N

N

NBootablediskettein drive?

Install bootablediskette and

reboot notebook.

Check diskettefor system files.

Try differentdiskette.

1. Replace diskette drive.

2. Replace system board.

Nonsystemdisk error?

OSloading?

Enable driveand cold boot

notebook.

Go toFlowchart

7Nonfunctioning Device.

Go toFlowchart

Nonfunctioning Device.

Reset the tebook. Refer toSection 1.2,

Resetting the Notebook, for instructions.

220

Troubleshooting

Flowchart 2.14No OS Loading, Optical Drive

Y

N

Bootabledisc indrive?

Discin drive?

No OSloading fromCD-ROM or

DVD-ROM Drive.

Install bootabledisc andreboot

notebook.

b

Boots fromCD or DVD?

f

th

Reseatdrive.

Y

Y

Y

N

N

N

NMaintenance and Service Guide

Done

Go toFlowchart


Go toFlowchart


Installootable disc.

Boots fromCD or DVD?

Try anotherbootable disc.

Bootrom another

device?

Bootorder

correct?

Correct bootorder usinge Setup utility.

Done

Y

Y

N

Reset the notebook. Refer to

Section 1.2, Resetting the Notebook, forinstructions.

Troubleshooting


Flowchart 2.15No Audio, Part 1

No audio.

N

Notebook inexpansion base(if applicable)?

Audio? DoneTurn up audiointernally orexternally.

Go toFlowchart

2.16No Audio, Part 2.

2.17

Y

Y Guide 221

Internalaudio?Undock

Audio? Done

Go toFlowchart


Go toFlowchart Nonfunctioning Device.

Replace the following expansion base components one at a time, as applicable. Check audio status after each change.1. Reseat expansion base audio cable.2. Replace audio cable.3. Replace speaker.4. Replace expansion base audio board.5. Replace backplane board.6. Replace I/O board.

Y

Y

N

N

N

222

Troubleshooting

Flowchart 2.16No Audio, Part 2

Y

Continued from Flowchart


Audiodriver in OSconfigured?

Audio?

Y

Y

N

N

N

Correctdrivers for

application?

Connect toexternalspeaker.

LseMaintenance and Service Guide

N

Reloadaudio drivers.

Y

oad drivers andt configuration

in OS.

Audio? Done

Replace audioboard andspeaker

connectionsin notebook

(if applicable).

1. Replace internal speakers.2. Replace audio board (if applicable).3. Replace system board.

Troubleshooting


Flowchart 2.17Nonfunctioning Device

Uthe n

ClearCMOS.

Done

Nonfunctioningdevice.

Reattach device.Close notebook,plug in power,

and reboot.

Deviceboots

properly?

Y

N Guide 223

Done

Any physicaldevice detected?

YN

nplug the nonfunctioning device from otebook and inspect cables and plugs for

bent or broken pins or other damage.

Reseat device.

Fix orreplace

broken item.

Go toFlowchart 2.9No

Operating System (OS) Loading.

Deviceboots

properly?

Replace hard drive.

Replace diskette drive.

Replace NIC.If integrated NIC,replace system

board.Y

N

224

Troubleshooting

Flowchart 2.18Nonfunctioning Keyboard

Y

N

OK?

Keyboardnot operating

properly.

Externaldeviceworks?

Connect notebookto good external

keyboard.

Reseat internal keyboardconnector

(if applicable).

N

Y

N

DoneMaintenance and Service Guide

Replacesystemboard.

Replacesystemboard.

Replace internalkeyboard or

cable.

OK?

Y

Done

Troubleshooting


Flowchart 2.19Nonfunctioning Pointing Device

Y

N

OK?

Pointing devicenot operating

properly.

Externaldeviceworks?

Connect notebookto good externalpointing device.

Reseat internalpointing device

connector (if applicable).

N

Y

N

Done Guide 225

Replacesystemboard.

Replacesystemboard.

Replace internalpointing device

or cable.

OK?

Y

Done

226

Troubleshooting

Flowchart 2.20No Network/Modem Connection

Disconnect allpower from

the notebookand open.

No networkor modem

connection.

N

Digitalline?

Networkor modem jack active?

Reora

to

NIC/modem configured

in OS?dre

Reseat NIC/modem

(if applicable).

N

N

Y

Y

YMaintenance and Service Guide

Y

Done

place jack have jack ctivated.

Connect nondigital

line.

Reloadrivers and configure.

Replace NIC/modem

(if applicable).

Replacesystemboard.

OK?

OK? Done

N

N

Y


3Illustrated Parts Catalog

This chapter prreference for s

3.1 Serial NWhen orderingnotebook seriaof the noteboo

Serial Number Guide 31

ovides an illustrated parts breakdown and a pare part numbers and option part numbers.

umber Location parts or requesting information, provide the l number and model number located on the bottom k.

Location

32

Illustrated Parts Catalog

3.2 Notebook Major Components

Notebook MajMaintenance and Service Guide

or Components



Table 3-1Spare Parts: Notebook Major Components

Item DescriptionSpare Part Number

1 Display assem

For use only on17.0-inch, WSX17.0-inch, WXG17.0-inch, WXGFor use only on17.0-inch, WSX17.0-inch, WSX

2 Switch covers

For use only onwirelessFor use only onwithout wireless

For use only onwirelessFor use only onwireless

3 LED Board (inc4 Keyboards

For use only onthe United State

For use only on

BrazilFrench Canada Guide 33

blies (include wireless antenna boards and cables) Compaq Presario X6000 modelsGA+WVA with BrightviewA+WVA with BrightviewA+WVA

377217-001377216-001377215-001

HP Compaq nx9600 modelsGA+WVA with BrightviewGA+WVA

377219-001377218-001

Compaq Presario X6000 models with

Compaq Presario X6000 models

374755-001

380445-001

HP Compaq nx9600 models with

HP Compaq nx9600 models without

378733-001

380446-001

ludes cable) 378772-001

Compaq Presario X6000 models in s

374742-001

HP Compaq nx9600 models378520-201378520-121

Latin AmericaUnited States

378520-161378520-001

34



or Components



Table 3-1Spare Parts: Notebook Major Components (Continued)


5 Broadcomm B(includes cable

6 Top covers (incFor use only onnotebook mode

For use only on

7 System boardsFor use on ComPC Card cage aM24P with 256 M24P with 128 M22P with 64 M

For use on HP M24P with 128 M22P with 64 M

8 Audio/USB bo

9 Processors (inIntel Pentium 4 Intel Pentium 4 Intel Pentium 4 Intel Pentium 4 Intel Pentium 4

10 Heat sink mod

11 Modem board

12 Base enclosur

13 Base enclosur Guide 35

luetooth wireless card )

376651-001

lude TouchPad) Compaq Presario X6000 ls

374751-001

HP Compaq nx9600 models 378770-001

(include disk cell RTC battery)paq Presario X6000 models (includes nd expansion port bracket)MB RAMMB RAMB RAM

374711-001374709-001374707-001

Compaq nx9600 modelsMB RAMB RAM

377209-001377208-001

ard (includes cable) 374761-001clude thermal pad)560 (3.6-GHz)550 (3.4-GHz)540 (3.2-GHz)530 (3.0-GHz)520 (2.8-GHz)

377213-001374718-001374717-001374716-001374715-001

ule (includes fan and thermal paste) 380031-001374758-001

e small fan 380029-001

e large fan 380028-001

36



or Components





14 Optical drives For use only onnotebook mode8X DVDRW/R24X DVD/CD-RDual Format, D8X Dual Forma

For use only on8X DVDRW/R24X DVD/CD-R8X Dual Forma

15a15b

SpeakersLeftRight

16 Base enclosur

17 Digital drive bo18 Hard drives (in

7200-rpm60-GB

5400-rpm100-GB80-GB Guide 37

(include bezel) Compaq Presario X6000 ls and CD-RW Combo DriveW Combo Driveouble Layert, Light Scribe

374738-001374736-001382080-001383609-001

HP Compaq nx9600 models and CD-RW Combo DriveW Combo Drivet, Light Scribe

378519-001378518-001383610-001

378522-001

e 374753-001

ard (includes cable) 374759-001clude frame)

374732-0014200-rpm

100-GB80-GB60-GB40-GB

374730-001374729-001374728-001378767-001

380258-001374731-001

38



or Components





19 Mini PCI comm802.11b/g, for u802.11b/g, for u802.11a/b/g comUnited States

20 Front panel LE

21 Memory modu1024-MB512-MB256-MB

Miscellaneous

Includes:

22a Hard drive cove

22b Memory modul

Not illustrated:Notebook feeSD Card slot PC Card slot

23 Battery pack, 1 Guide 39

unications cardsse in most of the world (MOW)se in the rest of the world (ROW)bination card, for use in the

373047-001373048-001376650-001

D board (includes cable) 378774-001les (400-DDR)

374726-001374725-001374724-001

Plastics Kit 374747-001

r (includes 4 captive screws)e compartment cover (includes 2 captive screws)

tspace saverspace saver2-cell, 2.2-AHr 380443-001

310


3.3 Miscellaneous Plastics Kit

Spa

Item Description1 Hard drive cove

2 Memory modul

3 Notebook feet (4 SD Card slot sp5 PC Card slot spMaintenance and Service Guide

Table 3-2re Part Number 374747-001

Spare Part Number

r (includes 4 captive screws)e compartment cover (includes 2 captive screws)7)ace saverace saver



3.4 Mass Storage Devices Guide 311

312


Table 3-3Spare Part Number Information


1 Optical drivesFor use only onnotebook mode8X DVDRW/R24X DVD/CD-RDual Format, D8X Dual Forma

For use only on8X DVDRW/R24X DVD/CD-R8X Dual Forma

2 Hard drives (in7200-rpm

60-GB

5400-rpm100-GB80-GB

4200-rpm100-GB80-GB60-GB40-GB

USB digital drUSB 1.1 diskeMaintenance and Service Guide

Compaq Presario X6000 ls and CD-RW Combo DriveW Combo Driveouble Layert, Light Scribe

374738-001374736-001382080-001383609-001

HP Compaq nx9600 models and CD-RW Combo DriveW Combo Drivet, Light Scribe

378519-001378518-001383610-001

clude frame)

374732-001

380258-001374731-001

374730-001374729-001374728-001378767-001

ive (not illustrated) 364727-001tte drive (not illustrated) 344897-001



3.5 Miscellaneous (Not Illustrated)

Table 3-4Spare Part Information

Description

Logo KitsFor use only on CompaqFor use only on HP Com

Wired headset with vol

USB travel mouse

AC adapters

180 watt, 3-wire plug, us135 watt, 2-wire plug, usfor use only on models wand Intel Pentium 4 520

Screw Kit (includes the Appendix C, Screw Listscrew specifications and

Phillips PM2.05.0 sc Phillips PM2.54.0 sc Phillips PM2.08.0 sc Phillips PM2.012.0 s Guide 313

Spare Part Number

Presario X6000 modelspaq nx9600 models

374749-001378769-001

ume control 371693-001

309674-001

ed with 345252-xxx power cords 374743-001ed with 373979-xxx power cords ith Intel Pentium 4 530 (3.0-GHz) (2.8-GHz) processors

378768-001

following screws; refer toing, for more information on usage)

374745-001

rewrewrewhoulder screw

Phillips PM2.03.0 screw Hex socket 5.09.0 screw lock Phillips PM2.04.0 screw Phillips PM1.53.5 screw

314


Power cords (with 3-wirFor use in:

Australia and New Zeala

Belgium, Europe, Finlanthe Netherlands, Norw

Canada, French Canadaand the United States

Denmark

Hong Kong and the UnitItaly

Peoples Republic of Chi

Switzerland

Table 3-4Spare Part Information (Continued)

DescriptionSpare Part NumberMaintenance and Service Guide

e plug, used with 378768-001 AC adaptor)

nd 373979-011

d, France, Germany, Greece, ay, Portugal, Spain, and Sweden

373979-021

, Latin America, Taiwan, Thailand, 373979-001

373979-081

ed Kingdom 373979-031373979-061

na 373979-AA1

373979-111



Power cords (with 3-wirFor use in:

Australia and New Zeala

Brazil

Belgium, Europe, Finlanthe Netherlands, Norw

Canada, French Canadaand the United States

Denmark

Hong Kong and the UnitItaly

Peoples Republic of ChiSwitzerland

Table 3-4Spare Part Information (Continued)

DescriptionSpare Part Number Guide 315

e plug, used with 374743-001 AC adaptor)

nd 345252-011

345252-201

d, France, Germany, Greece, ay, Portugal, Spain, and Sweden

345252-021

, Latin America, Taiwan, Thailand, 345252-001

345252-081

ed Kingdom 345252-031345252-061

na 345252-AA1345252-111

316


3.6 Sequential Part Number Listing

Table 3-5Sequential Part Number Listing

Spare Part Number Descri309674-001 USB tra345252-001 Power c

AC adaAmerica

345252-011 Power cAC ada

345252-021 Power cAC adaGermanand Sw

345252-031 Power cAC adaKingdom





345252-AA1 Power cAC ada

371693-001 Wired h

373047-001 Mini PCthe worlMaintenance and Service Guide

ptionvel mouse

ord, with 3-wire plug, used with 374743-001 ptor, for use only in Canada, French Canada, Latin , Taiwan, Thailand, and the United Statesord, with 3-wire plug, used with 374743-001 ptor, for use only in Australia and New Zealand

ord, with 3-wire plug, used with 374743-001 ptor, for use only in Belgium, Europe, Finland, France, y, Greece, the Netherlands, Norway, Portugal, Spain,

eden

ord, with 3-wire plug, used with 374743-001 ptor, for use only in Hong Kong and the United

ord, with 3-wire plug, used with 374743-001 ptor, for use only in Italy

ord, with 3-wire plug, used with 374743-001 ptor, for use only in Denmark

ord, with 3-wire plug, used with 374743-001 ptor, for use only in Switzerlandord, with 3-wire plug, used with 374743-001 ptor, for use only in Brazil

ord, with 3-wire plug, used with 374743-001 ptor, for use only in the Peoples Republic of Chinaeadset with volume control

I communications card, 802.11b/g, for use in most of d (MOW)



373048-001 Mini PCthe worl

373979-001 Power cAC adaLatin Am


373979-021 Power cAC adaGermanand Sw

373979-031 Power cAC adathe Unit




373979-AA1 Power cAC ada

374707-001 SystemCompaqbattery,


Table 3-5Sequential Part Number Listing (Continued)

Spare Part Number Description Guide 317

I communications card, 802.11b/g, for use in the rest of d (ROW)ord, with 3-wire plug, used with 378768-001 ptor, for use only in Canada, French Canada,

erica, Taiwan, Thailand, and the United Statesord, with 3-wire plug, used with 378768-001 ptor, for use only in Australia and New Zealand

ord, with 3-wire plug, used with 378768-001 ptor, for use only in Belgium, Europe, Finland, France, y, Greece, the Netherlands, Norway, Portugal, Spain,

eden

ord, with 3-wire plug, used with 378768-001 ptor, for use only in Hong Kong and ed Kingdomord, with 3-wire plug, used with 378768-001 ptor, for use only in Italy

ord, with 3-wire plug, used with 378768-001 ptor, for use only in Denmark

ord, with 3-wire plug, used with 378768-001 ptor, for use only in Switzerlandord, with 3-wire plug, used with 378768-001 ptor, for use only in the Peoples Republic of China

board, M22P with 64 MB RAM, for use on Presario X6000 models (includes disk cell RTC

PC Card cage, and expansion port bracket) board, M24P with 128 MB RAM, for use on

Presario X6000 models (includes disk cell RTC PC Card cage, and expansion port bracket)

318



374715-001 Processthermal




374724-001 Memory

374725-001 Memory

374726-001 Memory

374728-001 Hard dr

374729-001 Hard dr

374730-001 Hard dr

374731-001 Hard dr

374732-001 Hard dr

374736-001 24X DVCompaq

374738-001 8X DVDCompaq

374742-001 Keyboathe Unit


Spare Part Number DescriptionMaintenance and Service Guide

board, M24P with 256 MB RAM, for use on Presario X6000 models (includes disk cell RTC

PC Card cage, and expansion port bracket)or, Intel Pentium 4 520 (2.8-GHz, includes pad)or, Intel Pentium 4 530 (3.0-GHz, includes pad)or, Intel Pentium 4 540 (3.2-GHz, includes pad)or, Intel Pentium 4 550 (3.4-GHz, includes pad) module, 400 DDR, 256-MB

module, 400 DDR, 512-MB

module, 400 DDR, 1024-MB

ive, 4200-rpm, 60-GB, (includes frame)ive, 4200-rpm, 80-GB, (includes frame)ive, 4200-rpm, 100-GB, (includes frame)ive, 5400-rpm, 80-GB, (includes frame)ive, 7200-rpm, 60-GB, (includes frame)D/CD-RW Combo Drive, for use only on

Presario X6000 notebook models

RW/R and CD-RW Combo Drive, for use only on Presario X6000 notebook models

rd, for use only on Compaq Presario X6000 models in ed States



374743-001 AC adapower c

374745-001 Screw KScrew and usa

374747-001 Miscella

374749-001 Logo Kinoteboo

374751-001 Top covnoteboo

374753-001 Base en

374755-001 Switch cwith wir

374758-001 Modem

374759-001 Digital d374761-001 Audio/U

376650-001 Mini PCfor use

376651-001 Broadco

377208-001 SystemHP Com

377209-001 SystemHP Com




pter, 180 watt, 3-wire plug, used with 345252-xxx ords

it (includes the following screws; refer to Appendix C, Listing, for more information on screw specifications ge)neous Plastics Kit

t, for use only on Compaq Presario X6000 k models

er, for use only on Compaq Presario X6000 k models (includes TouchPad)closure

over, for use only on Compaq Presario X6000 models eless

board

rive board (includes cable)SB board (includes cable)I communications card, 802.11a/b/g combination card, in the United Statesmm Bluetooth wireless card (includes cable)

board, M22P with 64 MB RAM, for use on paq nx9600 models (includes disk cell RTC battery)

board, M24P with 128 MB RAM, for use on paq nx9600 models (includes disk cell RTC battery)or, Intel Pentium 4 560 (3.6-GHz, includes pad)

320


377215-001 Display Compaqantenna

377216-001 Display only on wireless

377217-001 Display only on wireless

377218-001 Display HP Comand cab

377219-001 Display only on antenna

378518-001 24X DVHP Com

378519-001 8X DVDHP Com

378520-001 KeyboaStates

378520-121 KeyboaCanada

378520-161 KeyboaAmerica

378520-201 Keyboa

378522-001 Speake378733-001 Switch c

wireless


Spare Part Number DescriptionMaintenance and Service Guide

assembly, 17.0-inch, WXGA+, for use only on Presario X6000 notebook models (includes wireless

boards and cables)assembly, 17.0-inch, WXGA+ with Brightview, for use Compaq Presario X6000 notebook models (includes antenna boards and cables)assembly, 17.0-inch, WSXGA+ with Brightview, for use Compaq Presario X6000 notebook models (includes antenna boards and cables)assembly, 17.0-inch, WSXGA+, for use only on paq nx9600 models (includes wireless antenna boards les)assembly, 17.0-inch, WSXGA+ with Brightview, for use HP Compaq nx9600 models (includes wireless boards and cables)D/CD-RW Combo Drive, for use only on paq Presario nx9600 models

RW/R and CD-RW Combo Drive, for use only on paq Presario nx9600 models

rd, for use only on HP Compaq nx9600 models United

rd, for use only on HP Compaq nx9600 models French

rd, for use only on HP Compaq nx9600 models Latin

rd, for use only on HP Compaq nx9600 models Brazilrs, left and rightover, for use only on HP Compaq nx9600 models with



378767-001 Hard dr

378768-001 AC adapower c(3.0-GH

378769-001 Logo Ki378770-001 Top cov

noteboo

378772-001 LED Bo

378774-001 Front pa

380028-001 Base en

380029-001 Base en

380031-001 Heat sin

380258-001 Hard dr

380443-001 Battery

380445-001 Switch cwithout

380446-001 Switch cwireless

382080-001 Dual FoCompaq

383609-001 8X DuaCompaq

383610-001 8X DuaHP Com



ive, 4200-rpm, 40-GB, (includes frame)pter, 135 watt, 2-wire plug, used with 373979-xxx ords for use only on models with Intel Pentium 4 530 z) and Intel Pentium 4 520 (2.8-GHz) processorst, for use only on HP Compaq nx9600 modelser, for use only on HP Compaq nx9600 k models (includes TouchPad)ard (includes cable)nel LED board (includes cable)closure large fanclosure small fan

k module (includes fan and thermal paste)ive, 5400-rpm, 100-GB, (includes frame)pack, 12-cell, 2.2-AHr

over, for use only on Compaq Presario X6000 models wireless

over, for use only on HP Compaq nx9600 models with

rmat, Double Layer optical drive, for use only on Presario X6000 notebook models

l Format, Light Scribe, for use only on Presario X6000 notebook models

l Format, Light Scribe optical drive, for use only on paq nx9600 models


4Removal and Replacement

Preliminaries

This chapter prsafe removal a

4.1 Tools ReYou will need replacement pr Magnetic s Phillips P0 5.0-mm so Flat-bladed Tool kiti

and case ut Guide 41

ovides essential information for proper and nd replacement service.

quiredthe following tools to complete the removal and ocedures:crewdriver screwdrivercket for system board screwlocks screwdriverncludes connector removal tool, loopback plugs, ility tool

42

Removal and Replacement Preliminaries

4.2 Service ConsiderationsThe following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures.

As you remove each subassembly from the notebook, place the subassembthe work area t

Plastic Parts

Using excessivdamage plasticApply pressureinstructions.

Cables and Co

CAUTION: Whplaced in their pImproper cable p

Cables must beApply only theduring removawhenever posstearing cables.they cannot bereplaced. Handtear easily.Maintenance and Service Guide

ly (and all accompanying screws) away from o prevent damage.

e force during disassembly and reassembly can parts. Use care when handling the plastic parts. only at the points designated in the maintenance

nnectors

en servicing the notebook, ensure that cables are roper locations during the reassembly process. lacement can damage the notebook.

handled with extreme care to avoid damage. tension required to unseat or seat the cables l and insertion. Handle cables by the connector ible. In all cases, avoid bending, twisting, or Ensure that cables are routed in such a way that caught or snagged by parts being removed or le flex cables with extreme care; these cables



4.3 Preventing Damage to Removable DrivesRemovable drives are fragile components that must be handled with care. To prevent damage to the notebook, damage to a removable drive, or loss of information, observe the following precautions: Before rem

notebook. in hibernatthrough the

Before rema diskette odrive tray i

Before hanstatic electconnector.

Handle drishock-proo

Avoid drop After remo

drive, place Avoid expo

fields, such Avoid expo If a drive m

mailer or othe packag Guide 43

oving or inserting a hard drive, shut down the If you are unsure whether the notebook is off or ion, turn the notebook on, and then shut it down operating system.oving a diskette drive or optical drive, ensure that r disc is not in the drive and ensure that the optical s closed.dling a drive, ensure that you are discharged of ricity. While handling a drive, avoid touching the

ves on surfaces covered with at least one inch of f foam.ping drives from any height onto any surface.ving a hard drive, an optical drive, or a diskette it in a static-proof bag.sing a hard drive to products that have magnetic as monitors or speakers.sing a drive to temperature extremes or liquids.ust be mailed, place the drive in a bubble pack

ther suitable form of protective packaging and label e Fragile: Handle With Care.

44


4.4 Preventing Electrostatic DamageMany electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctionA sudden dischconductor can Often the sparkAn electronic dbe affected at acycle. Or the ddegrade in the Maintenance and Service Guide

s.arge of static electricity from a finger or other

destroy static-sensitive devices or microcircuitry. is neither felt nor heard, but damage occurs.evice exposed to electrostatic discharge might not ll and can work perfectly throughout a normal evice might function normally for a while, then internal layers, reducing its life expectancy.



4.5 Packaging and Transporting PrecautionsUse the following grounding precautions when packaging and transporting equipment: To avoid hand contact, transport products in static-safe

containers, Protect all

conductive Keep elect

the parts ar Place item

from their Always be

component Store reusa

in protectiv Use transp

roller bushmoving maare selectepossible, u Guide 45

such as tubes, bags, or boxes.electrostatic-sensitive parts and assemblies with or approved containers or packaging.rostatic-sensitive parts in their containers until rive at static-free workstations.

s on a grounded surface before removing items containers. properly grounded when touching a sensitive or assembly.ble electrostatic-sensitive parts from assemblies e packaging or nonconductive foam.

orters and conveyors made of antistatic belts and ings. Ensure that mechanized equipment used for terials is wired to ground and that proper materials

d to avoid static charging. When grounding is not se an ionizer to dissipate electric charges.

46


4.6 Workstation PrecautionsUse the following grounding precautions at workstations: Cover the workstation with approved static-shielding material

(refer to Table 4-2, Static-Shielding Materials). Use a wrist strap connected to a properly grounded work

surface and Use condu

screwdrive When fixtu

fixtures ma Keep the w

as ordinary Handle ele

assembliesitems only

Avoid cont Turn off po

connectorsMaintenance and Service Guide

use properly grounded tools and equipment.ctive field service tools, such as cutters, rs, and vacuums.res must directly contact dissipative surfaces, use de only of static-safe materials.ork area free of nonconductive materials, such plastic assembly aids and Styrofoam.ctrostatic-sensitive components, parts, and by the case or PCM laminate. Handle these at static-free workstations.act with pins, leads, or circuitry.wer and input signals before inserting or removing or test equipment.



4.7 Grounding Equipment and MethodsGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded

system. Wone megohproper grouOn groundclips to con

When stanFoot strapsworkstatioor boots. Ofoot strapsresistance the conduc

Other groundinelectrostatic da Antistatic t Antistatic s Conductive Nonconduc Conductive

one megoh Static-dissi

the ground Field servi Static awar Material-h Nonconduc Metal tote Electrostat Guide 47

rist straps are flexible straps with a minimum of m 10% resistance in the ground cords. To provide nd, wear a strap snugly against the skin at all times.

ed mats with banana-plug connectors, use alligator nect a wrist strap.

ding, use foot straps and a grounded floor mat. (heel, toe, or boot straps) can be used at standing ns and are compatible with most types of shoes n conductive floors or dissipative floor mats, use

on both feet with a minimum of one megohm between the operator and ground. To be effective, tive strips must be worn in contact with the skin.g equipment recommended for use in preventing mage includes:apemocks, aprons, and sleeve protectors bins and other assembly or soldering aidstive foam tabletop workstations with ground cords of m resistancepative tables or floor mats with hard ties to

ce kitseness labelsandling packagestive plastic bags, tubes, or boxes

boxesic voltage levels and protective materials

48


Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities.

Table 4-2 lists bags and floor

Table 4-1Typical Electrostatic Voltage Levels

Event

Walking across carpetWalking across vinyl flooMotions of bench worker

Removing DIPS from plaRemoving DIPS from vinRemoving DIPS from StRemoving bubble pack fPacking PCBs in foam-li

A product can be d

SMaterial

Antistatic plastic

Carbon-loaded plasticMetallized laminateMaintenance and Service Guide

the shielding protection provided by antistatic mats.

Relative Humidity

10% 40% 55%

35,000 V 15,000 V 7,500 V

r 12,000 V 5,000 V 3,000 V

6,000 V 800 V 400 V

stic tube 2,000 V 700 V 400 Vyl tray 11,500 V 4,000 V 2,000 V

yrofoam 14,500 V 5,000 V 3,500 Vrom PCB 26,500 V 20,000 V 7,000 Vned box 21,000 V 11,000 V 5,000 V

egraded by as little as 700 V.

Table 4-2tatic-Shielding Materials

Use Voltage Protection LevelBags 1,500 VFloor mats 7,500 V

Floor mats 5,000 V


5Removal and Replacement

Procedures

This chapter prThere are 78 scmust be removnotebook. Makduring removaRefer to Appenon screw sizes Guide 51

ovides removal and replacement procedures.rews and screw locks, in 11 different sizes, that ed, replaced, or loosened when servicing the e special note of each screw size and location l and replacement.dix C, Screw Listing. for detailed information

, locations, and usage.

52

Removal and Replacement Procedures

5.1 Serial NumberReport the notebook serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the notebook.

Serial Number Maintenance and Service Guide

Location



5.2 Disassembly Sequence ChartUse the chart below to determine the section number to be referenced when removing notebook components.

Dis

Section Descript5.3 Preparing

disassemb

Battery Hard dr

5.4 Notebook

5.5 Optical dri

5.6 Memory m

5.7 Mini PCI ccard

To prwarnfor uregudevicdevicCust

5.8 Switch cov Guide 53

assembly Sequence Chartion # of Screws Removed the notebook for ly

packive

04 to remove hard drive cover0 to remove hard drive4 to disassemble hard drive

feet 0

ve 1

odule 1 loosened

ommunications 4 to remove hard drive cover

event an unresponsive system and the display of a ing message, install only a Mini PCI device authorized se in your notebook by the governmental agency that lates wireless devices in your country. If you install a e and then receive a warning message, remove the e to restore notebook functionality. Then contact omer Care.

er 3

54


Section Description # of Screws Removed5.9 LED board 3

5.10 Keyboard 2

5.11 Display as

5.12 Top cover

5.13 Front pane

5.14 Audio/USB5.15 Bluetooth

5.16 System bo

5.17 Digital driv5.18 Speakers

5.19 Base encl

5.20 Modem bo

5.21 Heat sink

5.22 Processor

Disassembly Sequence Chart (Continued)Maintenance and Service Guide

sembly 8

15

l LED board 0

board 2board 0

ard Compaq Presario X6000 models:2 screw locks and 13 screws

HP Compaq nx9600 models:2 screw locks and 7 screws

e board 2

2 on left speaker2 on right speaker

osure fans 2 on left fan3 on right fan

ard 1

module 4

0



5.3 Preparing the Notebook for DisassemblyBefore you begin any removal or installation procedures:

1. Shut down the notebook. If you are unsure whether the notebook is off or in hibernation, turn the computer on, and then sh

2. Disconnec3. Disconnec

4. Remove tha. Turn th

toward

BatteryBattery pack, 1 Guide 55

ut it down through the operating system.t all external devices connected to the notebook.t the power cord.

e battery pack by following these steps:e notebook upside down with the right side you.

Pack Spare Part Number Information2-cell, 2.2-AHr 380443-001

56


b. Slide and hold the battery release latch 1 toward the front of the notebook. (The left edge of the battery pack disengages from the notebook.)

c. Lift the right edge of the battery pack up and swing it to the left 2.

d. Remove the battery pack.

Removing the B

Reverse the abMaintenance and Service Guide

attery Pack

ove procedure to install the battery pack.



5. Remove the hard drive by following these steps:a. Loosen the four PM2.05.0 screws 1 that secure the hard

drive cover to the notebook.b. Remove the hard drive cover 2.

The hard drive cover is included in the Miscellaneous Plastics Kit, sp

Removing the H Guide 57

are part number 374747-001.

ard Drive Cover

58


c. Grasp tand slidthe syst

d. Remov

Removing the H

Hard Drive Spare Part Number Information7200-rpm

60-GB 374732-001

5400-rpm100-GB80-GB

4200-rpm100-GB80-GB60-GB40-GBMaintenance and Service Guide

he mylar tab 1 on the left side of the hard drive e the hard drive to the left 2 to disconnect it from em board.e the hard drive 3.

ard Drive

380258-001374731-001

374730-001374729-001374728-001378767-001



e. Remove the four PM2.54.0 screws 1 that secure the hard drive frame to the hard drive.

f. Lift the frame straight up 2 to remove if from the hard drive.

Removing the H

Reverse the abhard drive. Guide 59

ard Drive Frame and Connector

ove procedure to install and reassemble the

510


5.4 Notebook FeetThe notebook feet are adhesive-backed rubber pads. The feet are included in the Miscellaneous Plastics Kit, spare part number 374747-001.

Replacing the NMaintenance and Service Guide

otebook Feet



5.5 Optical Drive

1. Prepare the

Spare Part Number InformationFor use only on Compaq Presario X6000 notebook models8X DVDRW/R and CD-24X DVD/CD-RW CombDual Format, Double Lay8X Dual Format, Light SFor use only on HP Com8X DVDRW/R and CD-24X DVD/CD-RW Comb8X Dual Format, Light S Guide 511

notebook for disassembly (refer to Section 5.3).

RW Combo Driveo Driveer

cribe

374738-001374736-001382080-001383609-001

paq nx9600 modelsRW Combo Driveo Drivecribe

378519-001378518-001383610-001

512


2. Remove the PM2.08.0 screw 1 that secures the optical drive to the notebook.

3. Insert a thin tool, such as a paper clip, into the media tray release hole 2. (The optical drive media tray releases from the optical drive.)

4. Use the media tray frame to slide the optical drive outward 3.5. Remove th

Removing the O


e optical drive.

ptical Drive

ove procedure to install an optical drive.



5.6 Memory Module

1. Prepare the

Spare Part Number Information1024-MB 374726-001

512-MB

256-MB Guide 513

notebook for disassembly (refer to Section 5.3).

374725-001

374724-001

514


2. Loosen the PM2.05.0 screw 1 that secures the memory module compartment cover to the notebook.

3. Lift the left edge of the cover up and swing it to the right 2.4. Remove the memory module compartment cover.

The memory module compartment cover is included in the Miscellaneous

Removing the MMaintenance and Service Guide

Plastics Kit, spare part number 374747-001.

emory Module Compartment Cover



5. Spread the retaining tabs 1 on each side of the memory module socket to release the memory module board. (The back edge side of the board rises away from the notebook.)

6. Slide the module away from the socket at an angle 2.7. Remove the memory module board.

Note that meminstallation int

Removing the M

Reverse the ab Guide 515

ory modules are slotted to prevent incorrect o the memory module socket.

emory Module

ove procedure to install a memory module.

516


5.7 Mini PCI Communications Card

1. Prepare the2. Remove th

Spare Part Number Information802.11b/g, for use in most of the world (MOW)802.11b/g, for use in the802.11a/b/g combination

373047-001Maintenance and Service Guide

notebook for disassembly (refer to Section 5.3).e hard drive cover (refer to Section 5.3).

rest of the world (ROW) card, for use in the United States

373048-001376650-001



3. Disconnect the auxiliary and main 1 antenna cables from the Mini PCI communications card.

Make note of which wireless antenna cable is attached to which antenna clip on the Mini PCI communications card before disconnecting the cables.

4. Spread thesocket to rcard rises a

5. Remove thboard awa

Note that the Mprevent incorre

Removing a Mi

Reverse the abcommunication Guide 517

retaining tabs 2 on each side of the Mini PCI elease the Mini PCI card. (The right edge of the way from the notebook.)e wireless communications card by pulling the y from the socket at a 45-degree angle 3.

ini PCI communications card is slotted 4 to ct installation.

ni PCI Communications Card

ove procedure to install a Mini PCI s card.

518


5.8 Switch Cover

1. Prepare the2. Position th3. Remove th

notebook t

Removing the S

Spare Part Number InformationFor use only on Compaq Presario X6000 models with wirelessFor use only on Compaqwireless

374755-001

For use only on HP ComFor use only on HP ComMaintenance and Service Guide

notebook for disassembly (refer to Section 5.3).e notebook with the rear panel toward you.e three PM2.08.0 screws from the bottom of the hat secure the switch cover to the notebook.

witch Cover Screws

Presario X6000 models without 380445-001

paq nx9600 models with wirelesspaq nx9600 models without wireless

378733-001380446-001



4. Turn the notebook display-side up with the front panel toward you.

5. Open the notebook as far as possible.6. Lift up the left and right sides of the switch cover 1 to

detach it from the notebook.7. Lift the fro

until it rest

Releasing the S Guide 519

nt edge of the switch cover and swing it back s on the display bezel 2.

witch Cover

520


8. Release the zero insertion force (ZIF) connector 1 to which the LED board cable is attached and disconnect the cable 2 from the system board.

Disconnecting

9. Remove thReverse the abMaintenance and Service Guide

the LED Cable

e switch cover.ove procedure to install the switch cover.



5.9 LED Board

1. Prepare the2. Remove th3. Remove th

board to th4. Remove th5. Release th

connected

Removing the L

Reverse the ab

Spare Part Number InformationLED board (includes cable) 378772-001 Guide 521

notebook for disassembly (refer to Section 5.3).e switch cover (refer to Section 5.8).e three PM2.03.0 screws 1 that secure the LED e switch cover.e LED board 2.e ZIF connector 3 to which the LED board cable is and disconnect the cable 4.

ED Board

ove procedure to install the LED board.

522


5.10 Keyboard

1. Prepare the2. Remove th3. Turn the n

toward you4. Remove th

to the note

Removing the K

Spare Part Number InformationFor use only on Compaq Presario X6000 models in the United States

For use only on HP ComBrazilFrench Canada

3737Maintenance and Service Guide

notebook for disassembly (refer to Section 5.3).e switch cover (refer to Section 5.8).otebook upside down with the front panel .e two PM2.08.0 screws that secure the keyboard book.

eyboard Screws

374742-001

paq nx9600 models8520-2018520-121

Latin AmericaUnited States

378520-161378520-001



5. Turn the notebook display-side up with the front panel toward you.

6. Open the notebook as far as possible.7. Use a flat-bladed tool to push back the four keyboard

retention tabs. The tabs are located above the f1 and f2 keys, above the f6 and f7 keys, above the f11 and f12 keys, and above the e

Releasing the K Guide 523

nd and pg up keys.

eyboard, Part 1

524


8. Lift the rear edge of the keyboard and swing it forward until it rests on the palm rest.

Releasing the KMaintenance and Service Guide

eyboard, Part 2



9. Release the zero insertion force (ZIF) connector 1 to which the keyboard cable is connected and disconnect the keyboard cable 2 from the system board.

10. Remove the keyboard.

Disconnecting


the the Keyboard Cable

ove procedure to install the keyboard.

526


5.11 Display Assembly

1. Prepare theand remova. Opticalb. Memorc. Mini PCd. Switch e. Keyboa

Spare Part Number InformationFor use only on Compaq Presario X6000 notebook models (includes wireless anten17.0-inch, WSXGA+ with17.0-inch, WXGA+ with 17.0-inch, WXGA+

For use only on HP Comantenna boards and cab17.0-inch, WSXGA+ with17.0-inch, WSXGA+Maintenance and Service Guide

notebook for disassembly (refer to Section 5.3) e the following components: drive (refer to Section 5.5)y module compartment (refer to Section 5.6)I compartment cover (refer to Section 5.7)

cover (refer to Section 5.8)rd (refer to Section 5.10)

na boards and cables) Brightview

Brightview377217-001377216-001377215-001

paq nx9600 models (includes wireless les) Brightview 377219-001

377218-001



2. Remove the wireless antenna cables from the top cover hole 1 and from the routing channels 2 through which the cables are routed.

3. Disconnect the display cable 3 from the system board.

Disconnecting Guide 527

the Display Cables

528


4. Remove the four PM2.08.0 screws that secure the display assembly to the notebook.

Removing the DMaintenance and Service Guide

isplay Screws



5. Position the notebook with the rear panel toward you.

CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other notebook components.

6. Remove the four PM2.08.0 screws 1 that secure the display assembly t

7. Lift the dis

Removing the D


o the notebook.play assembly straight up to remove it 2.

isplay Assembly

ove procedure to install the display assembly.

530


5.12 Top Cover

1. Prepare theand remova. Opticalb. Memorc. Mini PCd. Switch e. Keyboaf. Display

2. Turn the ntoward you

Spare Part Number InformationTop covers (include TouchPad)For use only on CompaqFor use only on HP ComMaintenance and Service Guide


cover (refer to Section 5.8)rd (refer to Section 5.10) assembly (refer to Section 5.11)

otebook upside down with the front panel .

Presario X6000 notebook models 374751-001paq nx9600 models 378770-001



3. Remove the seven PM2.08.0 screws 1 on the surface of the base enclosure and the four PM2.08.0 screws 2 in the battery bay.

Removing the T Guide 531

op Cover Screws

532


4. Turn the notebook top-side up with the front panel toward you.

5. Release the ZIF connector 1 to which the TouchPad cable is connected and disconnect the TouchPad cable 2 from the system board.

6. Disconnect the display switch module cable 3 from the system boa

Disconnecting Maintenance and Service Guide

rd.

the TouchPad and Display Lid Switch Cables



7. Remove the four PM2.08.0 screws that secure the base enclosure to the notebook.

Removing the T Guide 533

op Cover Screw

534


8. Lift the right side of the top cover up and to the left 1 until it detaches from the notebook.

9. Lift the top cover straight up 2 to remove it.

Removing the T


op Cover

ove procedure to install the top cover.



5.13 Front Panel LED Board

1. Prepare theand remova. Opticalb. Memorc. Mini PCd. Switch e. Keyboaf. Displayg. Top cov

Spare Part Number InformationFront panel LED board (includes cable) 378774-001 Guide 535


cover (refer to Section 5.8)rd (refer to Section 5.10) assembly (refer to Section 5.11)er (refer to Section 5.12)

536


2. Disconnect the front panel LED board cable 1 from the low insertion force (LIF) connector on the system board.

3. Remove the front panel LED board 2 from the clip in the base enclosure.

Removing the F


ront Panel LED Board

ove procedure to install the front panel LED board.



5.14 Audio/USB Board

1. Prepare theand remova. Opticalb. Memorc. Mini PCd. Switch e. Keyboaf. Displayg. Top covh. Front p

Spare Part Number InformationAudio/USB board (includes cable) 374761-001 Guide 537


cover (refer to Section 5.8)rd (refer to Section 5.10) assembly (refer to Section 5.11)er (refer to Section 5.12)

anel LED board (refer to Section 5.13)

538


2. Disconnect the audio/USB board cable 1 from the system board.

3. Remove the two PM2.08.0 screws 2 that secure the audio/USB board to the base enclosure.

4. Remove the audio/USB board cable from the base enclosure clips 3 through which it is routed.

5. Remove th

Removing the A


e audio/USB board 4.

udio/USB Board

ove procedure

compaq presario x6000 hp compaq nx9600

Documents

notebook features

notebook feet

compaq presanotebook

hp products

em board

ousb board

service guidery module

ting damage