company presentation – additional module

Company presentationAdd-on modules for basic presentation

Mandate, strategy and organization module

pioneering

Legal mandate:

– Basic service for postal services and payment transactions

– Nationwide network of access points

Different service requirements:

- Distinction between minimum service for private and business customers

Different accessibility requirements:

– One letter box per locality

– Postal services must be accessible to 90% of the population within 20 minutes on foot or by public transport

– (Cash) payment transactions must be accessible to 90% of the population within 30 minutes

From the old universal service to the new basic serviceFocusing on customer requirements

April 2013 / Version 2Company presentation / Modules

Company presentation / Modules

How Swiss Post aims to achieve its objectivesSwiss Post's strategy

April 2013 / Version 2


Board of Directors

– Strategic control

– Monitoring and supervision

– Approval

Board committees

– Audit & Risk

– Organization, Nomination & Remuneration

– Investment, Mergers & Acquisitions,Alliances

– PostFinance

How Swiss Post is managedModern corporate governance

Executive Management

– Operational management

– Financial and HR planning



Board of Directors

– Peter Hasler(Chairman)

– Dominique Freymond

– Nicola Thibaudeau

– Susanne Blank

– Andreas Schläpfer

– Marco Durrer

– Adriano Vassalli

– Philippe Milliet

– Michel Gobet

Who manages Swiss PostSwiss Post's senior management (as at February 2013)

Executive Management

– Susanne Ruoff (CEO)

– Daniel Landolf (PA)

– Yves-André Jeandupeux (P)

– Frank Marthaler (SPS)

– Patrick Salamin (PV)

– Ulrich Hurni (PM)

– Dieter Bambauer (PL)

– Hansruedi Köng (PF)

– Pascal Koradi (F)

April / Version 2

Quality module

reliable


What Swiss Post offers private customersHigh-quality letter delivery


Source: GfK Switzerland AG


How satisfied private customers are with Swiss PostTop marks


Source: GfK Trustmark AG


How satisfied business customers are with Swiss PostTop marks


Source: GfK Trustmark AG


What Swiss Post offers private customers Short queuing times



What Swiss Post offers private customers Customer proximity with an efficient and dense network



What PostBus offers private customers Reliability over a network of 10,960 kilometres


Innovation module

innovative


How Swiss Post supports its customers' relationshipsAt the interface between the physical and the digital world


Businesscustomers

USB

Sortingcentre1

Sortingcentre2

CRMDB

ERP

Sender ReceiverE-archive

E-billing

Virtual post office counter

PostShop

E-banking

E-commerceERP

CRM

SwissPostBox

SwissStick (Secure)

Private customers/business

customers

ePost.Select

IncaMail

IncaMail

E-HealthABACUSE-Gov

ePost.Office


Online access to physical mail

– Swiss Post scans letters, then forwards, archives or destroys them

– Secure portal on PC or smartphone

Swiss Post BoxThe electronic mailbox of the future

– iPhone app: „Swiss Post Box“



Simple and secure all-in-one solution

– Digital personal ID

– Add legally binding signatures to electronic documents

– Send e-mails and documents securely and verifiably

SwissStickThe mobile key for legally valid electronic signatures

– Access protected data or networks (e-banking, company network)

– Use on any computer

– Leaves no traces

– "Plug&Play"

– Compatible and expandable



The SuisseID from Swiss Post is available

– integrated with SwissStick

– as part of a USB reader

– as a smart card (chip card)

– as a mobile service without physical data carrier

SuisseID from Swiss PostThe official electronic proof of identity

Applications

– Electronically order official documents

– Provide legally valid electronic signatures

– Verify the identity of e-mail senders

– External access to company intranet



– Electronic patient record vivates

– Connects healthcare professionals involved in treatment

– Treatment procedures are more secure thanks to more efficient communication and information management

– Increases patients’ self-determination

– Well-proven as Cantonal pilot project e-toile in Geneva

Electronic patient record and Health insurance cardInnovative data management

Patient Data Card from Swiss Post

– Holds administrative data of the cardholder to improve administrative processes

– Voluntary patient emergency data

– Optional addition of electronic patient identifier for cantonal pilots (access to electronic patient dossier)



– Make payments quickly from wherever you are

– « With "Scan + Pay" enter and pay pay-in slips easily

– Apps for iPhone and Android

- Fast service via SMS or App

- Call up your account balance and transactions

- Top up talktime for prepaid mobile phones

- Transfer money

- Purchase vouchers (via App)

- Pay for products and services (by SMS)

- Mobile e-finance via App

– For business customers: new sales channel with guaranteed payment for providers of products and services

PostFinance MobileFinancial transactions at any time and place



Customer applications

– App for smartphones

– Fast and secure

– Ideal for customers on the move

Swiss Post mobile portal

– Important information

– GPS-based location search

– Price calculator

– Browser solution

Swiss Post mobile portalAccess to information and services on the move


PostLogistics PostMail

My Post BusinessTracking consignments

– Consignment statistics

– Consignment information

– Electronic signature

– Consignment image

– View transport slip

– Reasons for return

– Extended search functions

Ordering material & documents

– Order bar codes and shipping labels

– Order Dispoboxes

– Brochures and forms

– "Pro clima" logo

– Order Geodata

Invoicing and statistics

– Overview of all your invoices

– Key figures for parcels and small consignments

– Call up key figures for letters

– Account transactions and IFS emergency credit

– Swiss Post invoices as PDF

– Assign cost centres invoice reference and franking license numbers

Calculate prices

– Calculate international prices

Trackingconsignments

– Request special delivery

– Administer authorisations/PO boxes/sub-addresses

– Digital overview of all important consignment data

Sending and transporting

– Search for acceptance points

– Create labels

– Small consignment order

– Collect parcels for return

– Create international dispatch documents

– Create dispatch list

– Order courier

– Information on international mailing

– Order pick-up

– Send PromoPost

– Prepare newspaper dispatch

– Design mailings

Web applicationsMy Post Business portfolio


– 24 hour parcel service

– Parcel terminals available on a flexible basis any time

– The simple way to collect and hand in parcels

– Free to use

– Notification of parcel arrival by SMS or e-mail

– Central locations from autumn 2013

My Post 24 automated parcel terminalCollect, hand in or return parcels around the clock


–Intelligent inpayment terminal with integrated safe

– Flixible inpayments

– Validation of banknote authenticity

– Secure cash storage

– Automatic account credit on the appropriate value date

– For businesses with a low to medium cash turnover

– SecurePost takes care of maintenance and emptying

SecureCubeFor flexible, secure cash inpayments


New growth areas module

innovative


– Core business (letters, parcels, logistics, financial services and passenger transport)

– Expansion of upstream and downstream value chain

How Swiss Post is expanding its core businessEver closer integration with customers' processes


Core businessUpstream processes Downstream processes


How Swiss Post provides document logisticsThe digital mailroom for companies



How Swiss Post supports dialogue with customersDialogue solutions and campaigns



Swiss Post and electronic networking E-business solutions and security products


Competitive prices module

cost-effective


Swiss Post in the free market Monopoly now only for letters up to 50 grams


Key figures module

value-enhancing


Profitable

– Operates profitably

– No financial assistance from Confederation

– Big investment in pension fund

– Billions invested from own resources

Share of profits going to Confederation

– 2007: 250 million francs






Swiss Post's performanceIndependently profitable



Swiss Post as a creator of jobsRising headcount



How successful Swiss Post isSteady growth



How successful Swiss Post isConsistently returning positive results



How Swiss Post is increasing economic value added Owner's targets met


Added value for society module

sustainable


What moves Swiss Post in society More than 20,000 jobs in rural areas of Switzerland (as at 31.12.2010)



What moves Swiss Post in society How the added value is distributed



-E-Lösungen

Swiss Post's commitment to climate protection Sustainable products for our customers

Since 2009, Swiss Post has been offering customers the option of shipping letters, parcels and goods in a carbon-neutral way thanks to "pro clima".

It also provides its customers with environmentally –friendly packaging, such as ÖkoPac..

The "eShare" offering, introduced in 2010, enables private and business customers to rent electric cars.

Swiss Post's range of e-services help save paper, packaging and kilometres travelled.April 2013 / Version 2


Swiss Post's commitment to climate protection Measures to reduce CO2 emissions

Swiss Post has been procuring 100% of its energy supply from renewable sources (water, wind) since 2008 and exclusively from Switzerland since 2012.

With more than 4,000 electric scooters, Swiss Post has the largest fleet of its kind in Europe.

Swiss Post's 150 biogas vehicles provide environmentally friendly parcel deliveries.

And Swiss Post employees are taught how to drive in an environmentally friendly way on eco-drive courses.



Swiss Post's commitment to climate protection Measures to reduce CO2 emissions

Swiss Post handles its transport volume between centres by rail wherever possible.

In a bid to increase utilization and reduce fuel consumption, Swiss Post uses modern double-decker trucks, for example..

Swiss Post observes the Minergie standard for new-builds at the very least and optimizes energy efficiency in its buildings.

April 2013 / Version 2 Page

43


How Swiss Post protects the climateCutting CO2 emissions


company presentation – additional module

Business

basic presentation

swiss post boxapril

company presentationadd

company network use

swiss posttop marksapril

satisfied private customers

minimum service

private customersreliability