Company Presentation

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Profile

Strategy

Portfolio

Delivery Models

Ecosystem

Experiences

System Integrator and Professional Services provider Highly skilled technical Group with more than 90 engineers certified in the

fields of data, voice, storage and security Focused on innovation, training and certification Coverage of many territories with directly employed people 24x7 NOC with full ITIL-based processes and procedures Customer training department CISCO Certified Silver Partner Certified by Ministero delle Comunicazioni as “Installatore Certificato di

Primo Grado” UNI EN ISO 9001:2008 Certified

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Located in Milan and globally accessible through the Company VPN Based on multiple technology in order to cover a broad range of cases Used mainly for POC, troubleshooting and testing activities More than 500 k€ in equipments value

One of the key success factors for the quality of the Services delivered by Alascom is the huge investment in personnel training and certifications.

The policies of Alascom Services in regards to personnel are the following.

Use internal personnel for almost all of the Services delivered

Continuous training

Invest in certifications as a key quality indicator of the training process

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France Austria Germany Switzerland Balkan Arab Countries North, West, Central Africa South America

Partners: CA, CT, BT

Pescara

Bologna

Cagliari

Torino

Milano

Udine

Napoli

Roma

Siena

Trani

Catania

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National market increasing using flexibility and high quality against

rigidity and complexity

International market significant improvement in emerging and

growing market: Middle East, Central Africa, East Europe, through

strong local partnership and increasing vendors relationship

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Networking Wireless Integration and Convergence Security Infrastructures and NAC solutions Video Surveillance and IPTV Mobility and Unified Communication RFID and tracing solutions Mobile payment and NFC technology Health solutions Contact Center and CTI Data Center & Cloud Computing OSS & BSS

Consulting and Professional Services

Design and Implementation

Operation and Maintenance

Remote Services

Managed Services

Red Badge Services

Training Services

Business Process Transformation

System Integration

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System Integration

Feasibility StudiesProject ManagementProvision of EquipmentImplementation

Site SurveysAssessmentsVulnerability TestsField Engineering

Network MonitoringHelp Desk ServicesRemote Management

MaintenanceOn-Site OutsourcingIMAC Services

ConsultanciesCost-Value AnalysisTraining

Cabling Systems InstallationSystem Control Network InstallationData Center

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Design of Network Maintenance Ticket Management

Installation ManagementNetwork Operation

Center & Helpdesk

SLA ManagementFirst Level Technical SupportTechnical OutsourcingCarrier Management & Troubleshooting

System Engineer & Experts

Solution & Detail DesignRemote Support

Survey & AuditInstallation & Configuration

Documentation & Reports

Remote DiagnosticPhone Support to the Field EngineersSecond Level Support for Help DeskFault Replication

Field Service Engineers (FSE)

SLA Response On Site Maintenance Failure Diagnostic Failure Recovery Reverse Logistics Customer sign off

Territories Coverage Installation On Site

Project Execution Site Surveys

Integration ServicesSupport Services

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Partnerships per TechnologyRouter: Cisco, Juniper Switch (L2, L3): Cisco, Enterasys, Hp, Brocade, MoxaDslam: Alcatel, Cisco Security: Cisco, Juniper, Checkpoint, StonesoftWIFI: Cisco, Meru Networks, Alvarion, ArubaVOIP: Cisco, Avaya, ShoretelBalancer: F5, Cisco, Brocade, RiverbedIPTV: CiscoAppl. BW control: AllotMobility: Shoretel, Cisco, Comdasys Transport Networks: Cisco, Ericsson, Nokia SiemensVideo surveillance: SightLogix, Ganz, Vicon, Acti, JVC, Panasonic, Mobotix

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Communication Service Providers NGN and Core Networks

Banking Contact Center & Managed

Services

Chemical & Petroleum IPTV & Data Center

Travel &Transportation Converged Communication

Hospitality Networking and NFC Technology

Health Mobility and RFID Technology14

Thank you